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It was my first KLM flight and I loved it. Thank you very much.

It will get you where you want to go. Power did not work on ether of the 2 planes but staff was lovely. Wood like to see a improvement to the food as the amount was small but the main issue is the food isn't tyed to the location your going to the airlines own culture. So that would have been nice. Staff was crazy nice and even helped me with a very tight connection

I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.

The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.

The service was great. However the lounge only gets passing grade

There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.

I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.

Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.

It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.

One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...

Not consistent with the food quality (I mean taste not freshness)

3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account

The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!

There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane

Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.

Forty five minutes late for departure. Staff were pleasant. Food was adequate but not outstanding. Entertainment system was very good, as it usually is on Air France.

They charge me for luggage which is was included on the ticket

worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me

My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.

The hard product, food, and service are far superior to their North American counterparts

Your customs people are terrible. I had a 2:46 layover and your airport still couldn’t get me on my flight with my weapons so I had to go on a different flight which had me waiting in the airport for over 12 hours. I will never use Air Canada or go into that country again!

Lots of choices for entertainment. Too little leg room, I couldn’t even bend down very well to get my bag under the seat and bring it up without squishing it. Flight attendants were not around much to ask for water. Waited 15 minutes in line in the kitchen area to go to bathroom. Flight attendants never made us feel uncomfortable that we were in their way but it was awkward.

My experience with Air Canada flight was really good. The seats were comfortable with decent legroom, and the staff was very polite and helpful throughout the journey. The food was tasty and served on time, and there were plenty of entertainment options which made the long flight feel much shorter. The flight was on time and the landing was smooth. Overall, it was a comfortable and stress-free journey, and I would definitely love to travel with Air Canada again.

The lowest number I could give for the most lackluster business class of any airline I use internationally . So I booked my return with a more of a return value for the money ( PAL) . Seems A/C is aiming an achieve less than satisfying experience for its clearly more expensive business class .

Plane had cargo loading issues which delayed us by an hour. Not sure when the crew found out about this but it became a real pain.

Very happy with flight experience. Great crew; friendly and attentive.

they could have remembered to put my luggage on the flight, it's frustrating and disappointing to have your bag left behind. now i get to deal with sh** tomorrow. do i have faith that AC will be on top of this? no. the flight was fine, run of the mill AC flight pay up for top notch service.

People next my seat were friendly so I had a good time on board. The flight attendants were generally kind and nice. The foods were so so. I will take AC next time.

The boarding process was going smoothly until the manager Bharti Singh insisted I check my duffle bag that fits under my seat. I travel with the duffle for this very reason. I know for a fact it fits under the seat. She was rude and aggressive, I was charged a check bag fee. She reminded me that I purchased a “basic”ticket. I fly Air Canada more then ten times a year and have spent thousands of dollars on tickets with Air Canada. Once the boarding closed there were many empty overhead bins. The airplane was an old, with no entertainment. The flight attendants were not pleasant, no smiles, not even friendly with each other. Over-all, seemed miserable. I fly all the time and have never experienced a flight crew so unpleasant. This was the worst flight I’ve ever had. If I didn’t have to fly Air Canada I would not use them again.

The food was lousy. No options whatsoever . The checking staff was rude and changed the reserved seat from what I selected from the web site. They claimed that I did not have the right for the seat I selected. Yet nothing indicated that I could not. The lady that was handling my checking was rude and condescending. She asked me to prove that I actually picked the seat assignment online. When I showed her my confirmation she disagreed with me. Second issue was the back and forth on the flight schedule. Two days before hand I got a notice that the flight was delayed by two hours. Next day another notice that the delay was now three hours. No explanation was given. On the day of the flight I was informed that the cause was a delay from the incoming flight from Algiers. This makes absolutely no sense to know ahead of time that a flight would be delayed. The cherry on the cake was another status telling me that the flight was actually gonna take off 30 minutes earlier yet it did not. This was a very negative flight overall. I have flown AC since the mid seventies and this was my worst trip. Hope AC will address these issues and provide again the service we have been accustomed to.

I judge the quality of the flight by the food....it was disgusting! Come on BA, you can do better than this.

I didn't like the food, and it wasn't as good as all other business class that I'm using

I'm flying several times per month in business class. You had the worst food by far from any company I have ever flew with. The Spanish wine was great. I purchased Internet, but it didn't work well for most of the flight.

All good, professional service, and arrived close to on time.

This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.

Need thicker and wider blankets. Food was below standard especially in the fist leg.

Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.

Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.

The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic

Staff and crew where very nice and friendly. Just need to improve the timming om the meal and beverages.

At the Check-in desk in Constantine, I put my luggage on the belt. It wasn’t very full. The Air Algerie agent said that my luggage was too heavy, and so I had to pay money. I asked how heavy it was, and he said 20 kg. I doubt just clothes would be that heavy. So I asked how much money I had to pay. He said 12000 Dinars, which is about $150 dollars (i.e., about 150 Euros). I started objecting, saying I don’t have that much Dinars, mostly because one can’t exchange dollars or Euros for Dinars. No one would get on a flight to Paris with 150 Euros worth of Dinars. Worthless. Also, I told him the flight itself didn’t cost as much as $150, so this charge was way too high. But, the Check-in person insisted that they would no take my luggage weighing that much (20 kg). So I asked what weight it must be. He hesitated, looked upward for a few seconds, and said 10 kg. So I stepped a few feet away and transferred clothes from my luggage to my backpack, leaving my luggage feeling 1/2 the original weight - - - hopefully now only 10 kg. I went up to the Check-in desk again. The Check-in guy put my bag on the scale, and said, “You still must pay 12000 Dinars.”. I asked why, and he said my ticket did not include any luggage at all. I objected immediately, saying that I had a round-trip ticket and that Air Algerie carried my luggage from Paris to here in Constantine. Therefore my ticket must actually have included luggage going both ways, round trip. But he continued to say that, no, my ticket didn’t include luggage, and that I must pay 12000 Dinars. At that point another Air Algerie agent walked up behind me, asking what was going on. When I told him, he said, “Come with me.” He took me 30 feet away, behind a pillar. He asked how much money I had. I said $40 US dollars and 20 Euros. He looked one way and then the other way. He said, “Give me the $40 and I’ll see what I can do.” A couple minutes later he said it was all fine, and they would take my luggage. So I went back to the Check-in counter, and they took my luggage, saying, “Don’t worry, it’s all fine. Everything is fine.”

Always late , never on time people rushing to catch their connection flight , the only punctuality of air algerie is for sure they delay the flight

Air algerie flights always the same Late or canceled with poor service So , not a surprise The flight yesterday full and late with poor service as usual

3hours deleyed, absolutely horrible day.,horrible company.,bad service.,they should check the flight if it safe before letting the passengers in .. it was a technical problem ( very hot temperatures inside the flight) we had to come back and change the flight.never again with this company