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Pros: "Pilot's landing was top noch."
Cons: "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."

Pros: "It was ontime"
Cons: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"

Cons: "Vegetarian food. 30% of people are vegetarian"

Cons: "I would definitely have vegetarian food. 30% of population is vegetarian"

Pros: "Nothing"
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."

Pros: "Staff is the best, very accommodating."
Cons: "It was an old plane so not much comfort in business class"

Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Pros: "Comfortable for that sort of journey"
Cons: "N/a"

Pros: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Cons: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Pros: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Cons: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."

Cons: "Foot rests in economy - better ventilation options airflow"

Pros: "Great crew, confortable seats, free complimentary internet service"
Cons: "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"

Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."

Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"

Pros: "Reliable, high quality service"

Cons: "Flight was delayed - missed connection in Istanbul"

Pros: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

Pros: "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"

Pros: "The food and the entertainment"
Cons: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Pros: "Excellent staff."
Cons: "Very cramped, even for economy."

Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."

Pros: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Cons: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."

Pros: "I love the food❤️"
Cons: "2 hours delayed"

Pros: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Cons: "Cc"

Pros: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Cons: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Pros: "Vree"
Cons: "A little late"

Pros: "Food as per.always was.great and choice of entertainment also good."
Cons: "Bording was delayed because of inbound flight delays."

Pros: "Not much"
Cons: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."

Pros: "Food"
Cons: "Rear bathroom cleanness."

Cons: "Boarding. The gates were cheep changing. Poor room between seats."

Pros: "On time"
Cons: "Seats are not very comfortable. Narrow and hard."

Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."

Pros: "Food was decent and the crew was great."
Cons: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."

Pros: "Largely pain free experience"

Pros: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Cons: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."

Cons: "The food"

Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."

Cons: "Shake all the time,vomited"

Pros: "Hot,moist washcloths & overnight travel kits (slippers, toothbrush & paste, sleep mask, ear plugs) , good food, flowers in bathroom - first class touches in economy !"

Pros: "Excellent crew service & food/beverage offerings"

Pros: "Nothing"
Cons: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Pros: "Comfortable, on time and as always good service from Turkish Airlines"

Pros: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Cons: "Istanbul airport is so overpriced, crowded and small."

Cons: "Small seats in the economy class"

Pros: "Good food"
Cons: "Uncomfortable seating, oldish plane, depressing colour combinations in the plane. Plane lavatory was dirty"

Pros: "Punctual in terms of reaching destination, all else average."
Cons: "Less leg space, pantry service below expectations."

Pros: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."

Cons: "The cabin was a little cool for me during at least half of the flight"

Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."

Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"

Pros: "See previous comments"
Cons: "See previous comments"

Cons: "A lot of turbulence"

Cons: "Got delayed"

Cons: "No mechanical failures or delays would be nice"

Cons: "Temperature control. Information about the delay"

Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"

Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"

Cons: "Best option across the pond"

Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"

Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"

Pros: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Cons: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Cons: "Add A Display Board For When Cabin Sections Are Boarding"

Cons: "No delay"

Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"

Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"

Cons: "Ran 2 1/2 hours late, poor customer communication"

Pros: "Service by crew. I was flying economy but it was par to business class."

Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"

Pros: "The entertainment"
Cons: "Space between"

Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"

Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"

Cons: "Departure delayed by 1hr30"

Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."

Cons: "No issues at all"

Cons: "I fly regular this was an excellent flight"

Pros: "The crew was amazing"

Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"

Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."

Cons: "Was a little bit hot"

Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Cons: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."

Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"

Cons: "Every thing was excellent"

Pros: "Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF"
Cons: "I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats"

Pros: "very nice and willing stewardesses"
Cons: "tragic little place for legs, lack of space"

Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."

Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"

Pros: "The service was excellent."

Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"

Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Cons: "-"

Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"

Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"

Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"

Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"

Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."

Pros: "Excellent"

Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Cons: "Bigger seats the new ones are way to narrow"

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Pros: "Usual faultless KLM experience"
Cons: "Nothing."

Cons: "Boarding was crazy. Could not everyone in the gate area."

Pros: "Everything works and quick to get to destination."

Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Pros: "The crew was informative"
Cons: "Inflight sandwiches"

Pros: "very nice crew"
Cons: "my baggage was lost"

Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Pros: "Newer plane, crew was amazing, seats were adjustable"

Cons: "I congratulate the KLM crew!"

Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"

Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Cons: "Travelled business class and was ace experience"

Cons: "Flight got delayed 30 minutes"

Pros: "Slow service."
Cons: "Better communication!"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pros: "Very professional"
Cons: "Lost luggage"

Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Cons: "Too hot inside the aircraft"

Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."

Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"

Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Cons: "Larger meals."

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"

Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Efficient boarding system, clearly signposted. Professional staff"

Cons: "old screens and entertainment system leg room to small"

Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Cons: "Nothing special"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"

Pros: "Everything excellent. Comfortable seats in business."

Cons: "Flight was cancelled."

Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Pros: "Wifi on Board"
Cons: "Nothing"

Pros: "NA"
Cons: "NA"

Pros: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Cons: "The security in Cairo was really a joke."

Pros: "Crew were very good. Comfortable flight."
Cons: "Choice of movies could be much better."

Cons: "Poorly organised meal service"

Cons: "They know better than me"

Pros: "Crew was very friendly and professional"
Cons: "45 minutes late departure"

Pros: "No problems"

Pros: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Cons: "Better selection of videos"

Cons: "Stop using old planes with no personal entertainment systems on the back of the seats."

Pros: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Cons: "The cabin was looking a little tired."

Cons: "Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr."

Pros: "WONDERFUL FLIGHTV"
Cons: "NONE"

Cons: "Bole airport in Addis no place to sit and wait befor you check in"

Pros: "Yes.seat was just ok but not quiet comfortable"
Cons: "I think Ethiopian is reasonably good.I travelled to Seattle via delhi .from delhi to sea I travelled by Ana the reason was the fare of Ethiopian (Enugu to Seattle,round trip)was much higher and also you spend 37 hours before u reach your destination,it is too long.why can't u fly to usa direct ,then"

Pros: "on time"
Cons: "they woke me up in the middle of the night to give me food.."

Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."

Pros: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Cons: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."

Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."

Cons: "There was no entertainment. Breakfast was standard"

Pros: "The flight was bigger. So didn't feel so cramped up"
Cons: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Cons: "Nothing"

Cons: "Nothing. Very smooth"

Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Pros: "the flight"
Cons: "extra charge , unable to book meal"

Pros: "Service"

Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."

Pros: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Cons: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"

Pros: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Cons: "No complaints, well done to the Ndjamena team."

Pros: "Everything was to my satisfaction."

Cons: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."

Pros: "Not stopping in Blantyre"
Cons: "No comment"

Pros: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Cons: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."

Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Pros: "Nice crew"
Cons: "Aircraft and business seat just medium Food quite as fast-food service"

Cons: "Old plane. Not comfortable for a relatively long flight"

Pros: "Free entertainment! Wish they worked with gogo to purchase WiFi though. Bathrooms are roomier than other airplanes! I’m glad the crew gave me the sandwich even though I was sleeping."
Cons: "One of the toilet covers wouldn’t stay up so you had to hold it while going. Paper towels would be nicer than tissue paper. Wasn’t able to use my boarding pass from my phone, waste of paper. Ginger ale would be a nice drink. Didn’t find a list of their drinks in magazine, that would make it easier. Whenever I needed to use the restroom they locked us out a lot whether for head count or re fueling."

Pros: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."

Cons: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"

Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."

Cons: "The plane from Entebbe to Addis Ababa was very old with tight seating."

Pros: "The price"
Cons: "Check in was a joke in Dublin, only 22 pax and they did a full team talk to start despite everyone bein there. In LAX they parked the plane in the middle of no where, and waited 30 mins before debark started, as the plane was so far away the terminal it took an hour for the bags. Food was horrible on both flights"

Pros: "Modern aircraft, good fleet in general"
Cons: "Shabby interior, boarding at Bole. Bole airport needs drastic expansion."

Pros: "Plane size, entertainment options and food were all great. Lots of free drinks available and we got plenty of wine. Blankets and pillows were great also."
Cons: "Great service. Plane took off a few minutes late but nothing major."

Pros: "Plane size, entertainment options and food were all great."
Cons: "The person next to me was rude and leaning over on my side but not much the airline can do about that."

Pros: "Spacious, good entertainment system"
Cons: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."

Pros: "Great cabin crew and food"
Cons: "Very old aircraft with broken seats"

Pros: "Food was fantastic for such a short flight. It essentially ticks most of the boxes I would be concerned with for a flight of this length."
Cons: "Got an exit row seat so plenty of room but the seat itself is simply uncomfortable."

Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"

Pros: "Children running up and down isles screaming while I was trying to rest. I had to go to the rear of the plane to ask the stewardess to bring it to a stop. They should have stopped it BEFORE I had to ask them to stop it."

Cons: "Delayed without explanation or heads up"

Cons: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."

Pros: "Arriving on Time"

Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"

Cons: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"

Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."

Pros: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"

Pros: "Toilets were clean right up until landing"
Cons: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."

Pros: "Staff was friendly and professional."
Cons: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"

Pros: "The crew amazing"
Cons: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."

Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"

Pros: "Service was perfect"
Cons: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."

Pros: "Really good aircraft ( Brazilian made Embrare )"
Cons: "Breakfast ! But it was “04:20 hrs ! So fair do’s !"

Pros: "By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal."
Cons: "Perhaps advertise more to Europeans as this airline is up there with the best of them."

Pros: "The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it."
Cons: "As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight."

Cons: "Delayed by 4 hours, no explanation!"

Cons: "Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed"

Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."

Pros: "Everything"
Cons: "N/A"

Pros: "They made my journey exciting"
Cons: "The delay leaving Nairobi was long and they offered us on breakfast"

Cons: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"

Pros: "The crew was great, and greeted passengers with a smile."

Pros: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Cons: "Difficult when you’re tall to have better seating."

Cons: "Entertainment"

Pros: "The airplane was quite nice and comfy."

Cons: "Good flight"

Cons: "Should add more updated content in their inflight entertainment"

Cons: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"

Pros: "I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring"
Cons: "First the direct flight from Kinshasa to Nairbi"

Cons: "Did not arrive for it"

Pros: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Cons: "Nothing"

Cons: "Better food choice and little more attentive crew."

Pros: "The timely departure and arrival."
Cons: "The aircraft deployed is old no entertainment facility...you cannot charge your phone."

Pros: "I liked everything about this trip"
Cons: "N/A"

Pros: "New plane"
Cons: "Food too dry"

Pros: "Friendly staff."
Cons: "No complaints."

Cons: "I was very disappointed with Kenya Airways on my recent round trip from Kigali to New York to visit family for Christmas. Due to a delay on my connecting flight from Kigali to Nairobi, I missed my flight to JFK and had to stay in Kenya for a full day, shortening my already brief trip. I do not know what caused this delay other than Kenya Airways staff having seemingly no urgency to get us off the ground. On my return flight to Kigali a delay attributed to “operations” increased my layover from 8 hours to 12 hours. On top of the scheduled delay we were delayed an additional hour because boarding did not begin when it should have. I was also less than impressed with the movie selection on the plane. I will not be flying with Kenya Airways again and now understand why they were the cheapest option!"

Pros: "Kenya airways theme song"

Pros: "Everything went well as scheduled"

Pros: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Cons: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."

Pros: "NA"
Cons: "NA"

Pros: "Na"
Cons: "Na"

Pros: "All good"

Pros: "Boarding was on time. The flight attendant’s response to my call and request for a blanket...first she smiled as if my request was ridiculous but still went ahead to get me the blanket and we joked about it cause the cabin was getting too cold for me and if she hadn’t given me a blanket I would have caught a cold!"
Cons: "Delay to take off, and spaying of the cabin with insecticide when passengers have boarded!"

Pros: "professional KLM flights"
Cons: "headphone audio quality not as good as had hoped"

Pros: "Attentive, quick to serve food/ drinks, very professional and friendly."

Cons: "Whites are given more attention than blacks yet we all pay for the flight"

Pros: "Flight was on time. Service was good."
Cons: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."

Pros: "The whole trip was awesome....comfortable and plenty on movies on board"

Pros: "Clean planes, everything (for me) ran on-time"
Cons: "Boarding was a bit "hectic", could be improved. Toilets got progressively worse as the flight went on (should be cleaned regularly). On 1 flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"

Pros: "On board movie selection is good, however could be a bit larger."