Find cheap flights to Zimbabwe
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Best round-trip prices found by our users on KAYAK in the last 72 hours
2+ stops from C$ 1,377
2+ stops from C$ 3,022
1 stop from C$ 1,062
2+ stops from C$ 2,478
Good to know
Top tips for finding cheap flights to Zimbabwe
- Looking for cheap airfare to Zimbabwe? 25% of our users found tickets to Zimbabwe for the following prices or less: From Toronto C$ 1,557 one-way - C$ 1,691 round-trip, from Montreal Pierre Elliott Trudeau Intl C$ 2,211 round-trip, from Ottawa C$ 4,400 round-trip
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be June, July and August. The cheapest month to fly from Canada is May.
- Enter your preferred departure airport and travel dates into the search form above to unlock the latest Zimbabwe flight deals.
- Robert Gabriel Mugabe International Airport (HRE) is the destination airport for the overwhelming number of flights to Zimbabwe. The Harare International Airport (HRE) is a suitable location to land if you wish to connect to some of the adjacent Zimbabwean cities, like Chitungwiza and Norton.
- Despite the fact that there are other airports that offer international flights to Zimbabwe, such as Victoria Falls Airport (VFA) and Joshua Mqabuko Nkomo International Airport (BUQ), the majority of business travellers to the country prefer to fly into Robert Gabriel Mugabe International Airport. HRE is a favorite among business visitors due to the fact that it is home to the greatest number of corporate offices and headquarters in Zimbabwe.
- From Harare Airport, there are 2 ways to get to Harare: by taxi and by bus. It takes 25 minutes to take a bus through Flyover Rank, via Seke Road, from Harare Airport to Harare, while Taxis take 12 minutes to travel from Harare International Airport to Harare, making them the fastest means of local transportation.
- When you are booking flights to Zimbabwe, be aware that a departure tax may be added to the cost of your ticket. All foreign travellers will be required to pay a departure tax of $35 (C$ 47) at all Zimbabwe airports on international flights. If you fly within Zimbabwe, a departure tax of $10 (C$ 13.50) will be charged.
- As Zimbabwe does not use its own currency, the following currencies are accepted; US dollar, British pound, European euros, South African rand and Botswana Pula. Make sure that you exchange money into an accepted currency before your flight to Zimbabwe.
- If you are arriving late to Joshua Mqabuko Nkomo International Airport (BUQ), and want to spend the night near the airport, stay at the 4-star Holiday Inn Bulawayo Hotel which is just 9min away and offers an airport transfer service. It is also located just a short walk from the city's various attractions including the Natural History Museum and National Art Gallery. The 3-star Selborne Hotel is a 20min drive from the airport and also provides an airport shuttle.
- Robert Gabriel Mugabe International Airport (HRE) is the largest airport in the country and serves as the main base for Air Zimbabwe. If you want to relax at the airport, you can visit the Dzimbahwe Executive Lounge in the international terminal. Depending on the class of your ticket, you may have to pay to enter the lounge membership program.
- If you want to visit the north of Zimbabwe, including the Charara Safari Area, consider flying into Kenneth Kaunda International Airport (LUN) in neighbouring Zambia. Based in Lusaka, this airport is 26 km from the centre of the city and is about a 1h drive to Zimbabwe. Alternatively, you can fly directly into Robert Gabriel Mugabe International Airport in Harare, which is well placed to explore Mount Darwin, and is about a 2h 30min drive away.
FAQs - booking Zimbabwe flights
Top 5 airlines flying to Zimbabwe
Scores according to KAYAK customer reviews8.3
Qatar AirwaysOverall score based on 10902 reviews
8.3Boarding
8.2Comfort
8.6Crew
8.3Entertainment
8.0Food
Airline reviews
Pros: "Awesome crew and comfortable flight. Food was good also!"
Cons: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Pros: "Awesome crew and comfortable flight. Food was good also!"
Cons: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Pros: "The crew was the best!"
Cons: "I wish food would improve in general on planes"
Pros: "The crew really cares about their passengers"
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Pros: "Crew was amazing"
Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Pros: "Crew was excellent"
Cons: "Food could be better and please offer drinks before you serve meals like European air lines."
Pros: "Good service from the crew and good food."
Cons: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Pros: "Every thing"
Cons: "Service"
Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Pros: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Cons: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Pros: "Great experience"
Cons: "Excellent"
Pros: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Pros: "Liked the smoothness on boarding and the organization. Keep it up!"
Cons: "Attitude of some of the flight attendants and more entertainment."
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Pros: "More leg room, easy boarding and comfortable flight in economy"
Cons: "NA"
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Cons: "TOOO long."
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pros: "Caring service, good pod seats on A350 and airy cabin."
Pros: "Excellent overall"
Cons: "LAX boarding was chaotic I think they should announce First people with disabilities Then Business class After that board Economy class from last rows"
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "Flight service"
Cons: "Comfort"
Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Pros: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Pros: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Cons: "The seats were very tight and the food was okay, but the staff was great."
Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Pros: "The crew service"
Cons: "The cost of internet access"
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Everything"
Cons: "nothing"
Pros: "Food"
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"
Pros: "Flawless boarding, service, food and arrived 30 minutes early."
Cons: "Nothing"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Cons: "delayed flight"
Pros: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Pros: "Crew was excellent. Good flight"
Pros: "nothing"
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "The entertainment was great."
Cons: "N/A"
Pros: "Schedule of flight"
Cons: "Space between seats were smaller"
Cons: "Layover in the middle of the night - no sleep! Also, crew kept waking us up for meals etc, versus letting us sleep."
Pros: "Very good connection, big entertainment selection."
Cons: "The crew and the service wasn't the best. A bit slow, and unfriendly. Not what I expected! It's been very cold."
Everything was excellent! It would be nice to have a slightly bigger seat
Pros: "Crew was excellent.."
Cons: "For the passengers who have to go through for long hours layovers, airport must provide the access of lounge or hotel otherwise where the passengers will stay for 12 hours? The rule should be applicable for the passengers who upgrade to the Business class"
Pros: "Crew was very nice and helpful"
Cons: "Boarding with Nigerians is always difficult"
Cons: "The entertainment system did not work properly"
Cons: "Delayed flight and the procedures too very long."
Pros: "the place of my seat on the plane."
Cons: "The food, seat, space, & baby Control"
Pros: "The crew was efficient"
Cons: "Live news broadcast"
Pros: "All"
Cons: "To be cabin in business class"
Cons: "The bread buns were cold. Better if they were served hot"
Pros: "The crew"
Cons: "Wifi"
Pros: "No one gave me food. I pressed the button to request services, and had to wait for two hours until someone finally came and get me a drink (the flight was about 3 hours long). This was the worst flight experience that I ever had. Very bad."
Cons: "I made a FaceTime call to my daughter over the Atlantic - nothing better!!! The staff is beautiful, and the ride was smooth."
Pros: "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
Cons: "Very small plastic cups of water. On-board on call crew service was slow."
Pros: "New plane, 380 i think, so everything worked well"
Cons: "This seem kaotic, people don't listen, staff send over it"
Cons: "About 30 of us waitined about 20 minutes for the bus to transfer from plane to terminal . I only had 35 minutes to get to my gate for my transfer to Glasgow . No chance for anything to eat . Not happy ."
Cons: "Upgraded to "promotional" offer for business class. It was not the full experience. No lounge access etc. Though the flight part of it was great!."
Pros: "Awesome expirance with emirate fight"
Pros: "It's time to check the competition."
Cons: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Pros: "Amazing flight to travel for long travel! Relaxing! Easy to adjust in the whole flight! Crew was giving an awesome service!!"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I love the positive and can-do attitude of your crew"
Cons: "A 4 year old banging on the back of my seat"
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Cons: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
Pros: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Cons: "Since the air craft was new WIFI was not yet available."
Pros: "The staff were pleasant and the food was passable"
Cons: "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."
Pros: "Boarding was smooth enough, take-off was roughly on time, and the flight as a whole was a bit faster than predicted. Friendly flight attendants. Plenty of entertainment options (movies, TV, music). AC outlet on seatback made it possible to charge devices in-flight."
Cons: "Food was so-so, and not particularly healthy and loaded with carbs (e.g. potatoes plus crackers plus pasta salad plus very sweet desserts), but overall somewhat typical for air flights in my experience. Seat pitch (aka leg room) was basically adequate for me (6' 4"), but not great. Touch screens on entertainment system on both outbound and return flights were a little wonky -- needed re-calibration, so it was impossible to activate virtual buttons near the edges of the screen."
Pros: "excellent services thanks"
Cons: "services provided to impaired handicap persons ,need improvement thanks"
Pros: "I liked the service but the problem is carry on bags"
Cons: "Carry on bags they're taking my small bags I don't like it they did to cargo"
Pros: "Food and entertainment"
Cons: "Tiny seats. No leg room. No storage under the seats."
Pros: "Excellent"
Pros: "The service, the comfort,"
Cons: "Overall handling of delay and missed connection flight was disappointing. The meal voucher that was given was of no use. Absolutely disappointed with the overall handling of the situation that day."
Pros: "nothing"
Cons: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Pros: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Cons: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
Pros: "There was enough leg room, good entertainment and food."
Pros: "Everything felt like first class, in coach"
Pros: "Same as above"
Cons: "same as above"
Pros: "This was a short flight, but still they served coffee, tea, and food. Amazing."
Cons: "Not much to say. All was fine on such a short leg of the trip"
Pros: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Cons: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."
Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"
Cons: "I was given boarding card at Karachi airport to go to terminal B at gate 29, and at eleventh hour informed that flight was scheduled at Teeminal A at gate 11. The ground staff was not supportive at all and screamed at me on part of their own error. It was an horrible experience and I might not take Emirates flight."
Pros: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Pros: "Overall ok, food n entertainment was good"
Cons: "You cannot request seat preference, did not help!!"
Pros: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Cons: "N/a"
Cons: "Did not respect my seat reservations, they changed to middle seats on both legs plus many other issues . Was forced to check my one piece hand luggage which resulted in an hour wait for the bag at destination . Plane looked old ."
Pros: "Excellent"
Pros: "It was a short flight but I was able to look at the entertainment section and when I compared it to the previous flight on Korean Air is was far better."
Pros: "The movies on board"
Cons: "On the way from Dubai to Beirut we stayed in the plane 45 m after the boarding time and on the way back around 20 m"
Pros: "staff"
Cons: "nothing it was perfect"
Pros: "My wife and I were given a free Upgrade to Business Class on the first leg of our journey to Dubai. The airline follows a system whereby it upgrades, higher paying economy class passengers, if the flight is overbooked in the economy class. I love to travel Emirates because of top quality service by their ground staff and in flight crew.."
great experience
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
Pros: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."
Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Cons: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"
Pros: "No delay."
Cons: "N/A"
Cons: "The breakfast was a donut and roll so no protein or healthy option."
Pros: "Crew was amazing! Elvis smelled good!!!"
Cons: "Better food choice and little more attentive crew."
Cons: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"
Cons: "The snacks were basic and tasteless"
Cons: "By far the most uncomfortable and crowded plane I’ve ever taken."
Pros: "I enjoyed the crew...they were friendly the whole time. The food was great."
Cons: "The delay was painful. Hope they work out overlays properly to avoid further delays."
Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Pros: "Better food with Kenyan flavor"
Cons: "No Kenyan food"
Pros: "Kenya airways theme song"
Pros: "This was a good flight; enjoyed everything"
Cons: "My only disappointment was that I hoped to buy Amarula on the flight, but apparently they were out of stock."
Pros: "Service was good and flight was smooth"
Pros: "professional KLM flights"
Cons: "headphone audio quality not as good as had hoped"
Pros: "Te time of te flight"
Cons: "Whites are given more attention than blacks yet we all pay for the flight"
Cons: "Flight was delayed and the plane air conditioning didn’t work when we boarded the plane."
Pros: "Nice staff"
Cons: "N/A"
Pros: "Nothing"
Cons: "Cancelling out a flight at the last minute despite being on stipulated time"
Cons: "The plane boarded at 9:30am and then we sat on the tarmac for 5 hours waiting for a new pilot. We were not fed, or told how long it ws going to take. After 5 hours, we finally took off, but were not offered food for another two hours. The 11.5 hour flight turned into a 16 hour flight..."
Pros: "On board movie selection is good, however could be a bit larger."
Pros: "Well, I missed it due to multiple delays out of Nairobi -- so not much good to say."
Cons: "Delayed. Staff in Nairobi swore up and down that I'd be able to take the bottle I bought in duty free onto my connecting flight in Mumbai, but it was confiscated at customs -- so thanks a lot."
Pros: "Kind people"
Cons: "na"
Cons: "The flight to Nairobi was so late that I missed my connection and have to wait about 10 hours for the next flight out."
Pros: "Service, crew"
Cons: "Nothing"
Pros: "The nice landing."
Cons: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."
Pros: "CORDIAL HOSTESS AND NICE BREAKFAST"
Pros: "The flight was short."
Cons: "There was no clarity on baggage allowance on either leg of the flight. This created a situation in which I was charged two different amounts of extra baggage and given bad information on both the departure and return trip. It was also unclear that, though we'd purchased a Kenyan Airlines round-trip between Nairobi and Zanzibar, the outbound leg was operated by Precision Air. This was not indicated on our e-tickets. We found out at the airport."
Pros: "Pleasant crew."
Cons: "Price, hard seats, food"
Pros: "Pilot updating passengers on the geographical features along the route and keeping them informed at all times together with client oriented crew."
Cons: "food"
Pros: "the service was very good. The food was well done."
Pros: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Cons: "Boarding lines were a bit chaotic."
Pros: "The staff in Addis was pleasant."
Cons: "My original flight was cancelled and I was only given an hour notice before arrival time at the airport! I was rerouted from a one hour direct flight to a 7 hour delay through Nairobi then to Djibouti."
Cons: "The airline doesn't accept payments for changing flights over the phone. I arrived at Lilongwe airport and they said I couldn't pay them there and that I should pay in Nairobi. The plane was of course late leaving Malawi and when I arrived in Nairobi, the plane was getting ready to leave. The customer service line had +20 people in it. I waited my turn then the agent said it was my fault that I missed the flight and the next flight would be $243 USD instead of $90 like the gate agent stated. Then they told me I had to pay the $243 in cash and they didn't accept credit cards. All of the ATMs were broken there. I returned to the agent and they did accept credit cards, they just didn't want to go to the office to swipe it. The entire ordeal took +4 hours. Worst customer service ever."
Pros: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Cons: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."
Cons: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."
Pros: "That we eventually left"
Cons: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Cons: "I was not informed by either telephone or email that the flight was being delayed by 3 hours until I have arrived at the airport, despite having the customer contact information. Moreover the delay eventually turned out to be about four and a half hours; disgraceful and unprofessional! I no longer plan to patronize Kenya Airways if I can help it!"
Cons: "so arrive on KQ flight from bangkok which had been delayed so missed connecting flight to arusha. Then due to a complete lack of communication within the kq staff they made me miss the next connectign flight too and then expected me to wait another 10hrs for the next available flight to arusha."
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Pros: "My flight was delayed for 7 of hours. However, the airline communicated prior to departure and also provided us with hotel voucher. I missed my connecting flight to Francis town hence Kenya Airways provided me with a voucher to a hotel in Gaborone and I was able to travel the next day. I am grateful for the efficient communication and services provided by KQ."
Pros: "Crew and food"
Cons: "Hour late even though we had a late arrival of 1:35 am. Made us miss our airport transfer so it took over 2.5 hours to get to hotel"
Pros: "View of coastline from window"
Cons: "Flight was delayed by nearly two hours. my baby stroller was left on tarmac in rain and was soaking wet when we received it at JKIA so I could not even put my exhusted son in it. Kenya Airways needs to step up its customer service."
Cons: "no headphones available in economy class!!!"
Cons: "Video entertainment did not work properly. Stewardess reset it but audio was totally garbled. I tried it with three different sets of earphones."
Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Cons: "Gate not ready on arrival."
Pros: "Premium seating was worth it! I actually had room to sleep and the service was great."
Cons: "Toronto's airport did not send our bags onto or flight, which I had to wait 8 hours for them to send it to my hotel. Plus, the boarding process was crazy. So many people waiting in front of the lines for them to be called. Luckily, an attendant was calling out for premium. He guided us"
Pros: "Staff"
Cons: "Not enough leg room."
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Cons: "4 different flight delays in chicago"
Pros: "Quick and easy flight, on and off the plane quickly."
Cons: "Small, cramped plane."
Pros: "Everything was great. On time, great room, pleasant staff!!!"
Cons: "LATE"
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Pros: "Ok"
Cons: "Cannot gauge if carry-on would fit into overhead No entertainment"
Cons: "The plane was very small and crammed"
Pros: "comfortable and on time"
Pros: "Fantastic service. Much obliged for everything"
Cons: "Horribly rude. She even cursed at another passenger."
Pros: "Toronto is a good place to Fly out. Much cheaper rates than small USA city like Rochester. Booked 1st class Tickets for about the same price coach. They have Customs to USA very well thought out."
Cons: "Very minor delay boarding, made up time in the air. Gate crew reassured that all connecting flights will be fine."
Pros: "I didn't like nothing"
Cons: "United needs to training your employees"
Pros: "Flight was on time and short in duration"
Cons: "Seats rows were narrow with just enough leg room. Very confining and uncomfortable. Our row did not recline as we were in front of the exit row. Luckily, the person in front of me did not recline their seat back."
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Pros: "Good flight"
Cons: "2 Delays"
Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."
Pros: "Flight was cold and they did not have blankets"
Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."
Pros: "Nothing"
Cons: "Everything"
Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "The crew on this flight were really nice and helpful."
Cons: "They delayed my flight, so now I get back home really late. Thanks, United."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Pros: "I like that we landed."
Cons: "This box seems too small to fit it all in. It's United - underwhelmed as usual."
Pros: "united over book. i got boarding pass but no seat number. United charge me $400. I want me money back."
Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "Seats are so narrow and uncomfortable. And we never pushed pack on time for all my flights"
Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"
Pros: "Plane was on time"
Cons: "No food"
Cons: "3+ hour delay"
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"
Pros: "The"
Cons: "The flight is delayed four hours. When I booked the ticket, I booked with air canada, and I was assigned to a UA flight. And They didn't allow me to change to a ealier one coz my flight is with UA."
Pros: "This was a nonstop flight with Air Canada, in cooperation with United Airlines"
Cons: "A small plane, crowded and full, for a non stop, international flight. Obviously, United prefers to use the larger, more comfortable planes for flights through their hub in Chicago- which is always a hot mess!"
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "The flight was short"
Cons: "We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there""
Was so glad the the captain kept the air. It’s usually suffocating in there.
Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Pros: "Crew and stewardess were fantastic"
Cons: "Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor."
Pros: "The efficiency of the whole process"
Cons: "The cabin attendants need to be warmer and more friendly"
Pros: "Good service"
Cons: "Serve Warm food"
Cons: "Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved"
Pros: "Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice."
Cons: "Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous."
Cons: "They know better than me"
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."
Pros: "The staff was nice and helpful"
Cons: "We were so extremely delayed"
Pros: "Very average experience."
Cons: "Very average experience."
Pros: "It was a very short flight"
Pros: "so good and comfortable"
Cons: "the plane was old though."
Cons: "see above"
Pros: "It was a comfortable flight with good intertainment."
Cons: "The food could be better."
Pros: "Conexion"
Cons: "Delayed"
Pros: "Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly."
Cons: "The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle."
Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."
Pros: "The plane was very bad and scrambling all time."
Cons: "Smell. Hygiene very low."
Pros: "Nice crew"
Cons: "Poor communication on boarding gate for business class Aircraft and business seat just medium Food quite as fast-food service"
Pros: "I have only flown one better airline.....Emirates. The crew service was unbelievable. Wonderful experience. I have a new primary international travel carrier!"
Pros: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Cons: "Nothing"
Pros: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."
Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Pros: "The flight crew was nice. We received a hot lunch even though it was a short flight which was nice."
Cons: "Boarding was interesting. It should have been an easy boarding as it is a small regional airport. Instead it seemed they went out of their way to make it as confusing as possible. Instead of going through security over here lets have you wrap around the hallway to just have to come back to where you were before?"
Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."
Cons: "The plane from Entebbe to Addis Ababa was very old with tight seating."
Cons: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "ET's on board crew is excellent. The food is great."
Cons: "Delay.....again."
Pros: "Comfortable, excellent service"
Cons: "Nothing - everything was fine."
Pros: "Great entertainment center and seat back video."
Cons: "No Wifi available"
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Pros: "On time"
Cons: "Price. Ease of early checkin"
Pros: "That I finally had an on time flight with Ethiopian airlines, having suffered through an absolutely miserable outbound flight"
Cons: "On connecting from Bangkok to Nairobi passengers are funneled into a security waiting area with no water, coffee, duty free shopping- absolutely nothing but dirty toilets- for a 2+ hour layover. Bole airport is surely one of the most disfunctional airports on the planet."
Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"
Pros: "צוות אדיב ורגיש לנוסעים ויעיל"
Cons: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Cons: "Check in was a mess in Ethiopia."
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Cons: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."
Pros: "Absolutely nothing"
Cons: "My flight was only for refugees and was delayed by 8 hours, however airport staff did not have it on their manifest, and Ethiopian never informed me of status. I just sat in the airport all night until I eventually got frustrated and went home. The airline had no idea I was in the airport and no Ethiopian staff were present to speak with. When I and my family called Ethiopian, they hung up on us, at least 6 times. This was my worst experience ever and I will never fly Ethiopian airlines again."
Pros: "The flight left on time and arrived 20 minutes faster than scheduled. I usually order Kosher meal and enjoyed the food. Unfortunately the Kosher meal they started to serve recently is the WORST food I have had on board. Please avoid the KOSHER!"
Pros: "I did find the staff very friendly."
Cons: "I found the staff to be very slow, on all 4 flights it tool them an extensive amount of time to walk down with drinks and food service. I was also sitting under the overhead that had blankets and they kept waking me up through out the flight when trying to get a blanket. I wanted to perches a watch that no all the flights had and when they did I couldn't ad ou don't take Credit Card. Flying from Israel to South Africa all I had was Shekel and Rands. How was I to know that I needed to carry Dollars On me."
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Cons: "."
Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Pros: "The best flight ever and the crew is super cool"
Pros: "They made sure we had plenty to eat"
Cons: "My entertainment system didn't work."
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