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Cons: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."

Pros: "Nothing"
Cons: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."

Pros: "Loved everything! Including the food."
Cons: "I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find"

Cons: "30 min delay !"

Cons: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."

Pros: "Good Staff, Good Service, On Time Departure and Arrival"
Cons: "The ticket price was so expensive"

Cons: "It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent"

Pros: "So so"
Cons: "But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok."

Pros: "Great airline"
Cons: "Great distance to walk between terminals for transfer"

Cons: "When I was trying to get in the line to check"

Cons: "Ofrecen un snack como parte del vuelo y no dan nada."

Pros: "Timeliness, crew and seat space.."
Cons: "I had problems checking in online and never could assign seats.. had to wait to check in at the booth and got random seats so my husband and I got seperated seats.."

Pros: "Not much. Flight was pleasant and smooth."
Cons: "They called us for boarding before anyone was at the gate and we all had to wait on a stairwell until they opened. It made no sense and seemed dangerous to have so many people waiting on the stairs. Nothing was served on an hour flight, not even water unless you paid for it. Never encountered that before on any other airlines."

Pros: "Nice and easy"
Cons: "N/a"

Cons: "My husband was rerouted through London because they said he didn't have an ETA to go through Canada. But he does have one. We have the number and Brussels Air was the one that got it for him on his outgoing trip! When I called the airline to get his route details they said he does have one and they saw that he did. So what's up Brussels Air staff? We hope you will offer some recompense for the error and the trouble."

Pros: "Everything was fine"
Cons: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"

Pros: "nothing"
Cons: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("

Pros: "Nothing"
Cons: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"

Cons: "I was not allowed to get on board even though the plane was sitting at the airport still and it was the airlines delay that I made me late."

Pros: "No major issues. Crew provided help making a short connection at Brussels."
Cons: "Flight was slightly delayed. Entertainment selection was limited but OK. Seat comfort in coach is low, not much padding; but then, most airlines seem to think comfort is not needed in coach."

Pros: "Nothing"
Cons: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"

Pros: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"

Pros: "The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead"
Cons: "The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another"

Pros: "helpful crew"
Cons: "flight was delayed"

Cons: "Was surprised that the food was on sale !"

Cons: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."

Cons: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"

Cons: "the cabin crew refused to serve any drinks until they served food and they were only serving front to rear, rather than front & rear to middle. as i was sat right at the rear of the plane it meant i didn't get anything to drink for 30-40 minutes. i thought delta were poor on that front but these guys were ridiculous. as for the food: i don't expect much from airlines but i don't consider cake & toblerone to make a breakfast, even if it was served with orange juice."

Cons: "Lost my bags or did not make it on time for connection."

Pros: "Nothing"
Cons: "The flight was delayed significantly and led to a travel nightmare and us missing an important meeting."

Pros: "A very full flight that was managed well. Staff were accommodating and pleasant."
Cons: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."

Pros: "The on board crew was very helpful."
Cons: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."

Pros: "It was on time, almost."
Cons: "They needlessly took our carry on luggage and checked it in, even though the dimensions were alright, and there was enough vacant and unused overhead space in the flight. The luggage took forever to arrive on the carousel, much to drones anxiety. Also, the gate information wasn't displayed on the TV screens.. Even though they knew it."

Pros: "pleasant fight..."
Cons: "long flight (it was far through no fault of Brussels Airline"

Pros: "Nice plane, seats, staff. I was told the regular economy seats did not recline. they do. I was able to upgrade on on leg to economy privlige and then it was much more roomy. The food was good for me : )"

Pros: "I flew on United, not Brussels, on this leg."

Pros: "Flight was on-time"
Cons: "Cabin's temperature was too warm. Breakfast was just a cheap muffin and orange juice..."

Cons: "Seats had no cushioning on bottom or back"

Pros: "Nothing"
Cons: "The aircraft was filthy, very dirty, especially the toilet and the sitting area. Terrible food. Very hot, AC did not work well. Outdated movies and TV series."

Pros: "Nothing"
Cons: "All of it. Missed an event because of their delay. An event I paid for."

Cons: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."

Pros: "Nothing I could particularly remark on"
Cons: "Travelling out to Budapest our flight was delayed about 40 minutes. We had a connection in Brussels and had to run from B terminal to A to reach on time. We reached the flight, however bags did not make the connection. We received bags next day at hotel. Travelling home, the flight was delayed 1h30m, the gates were shifted 3 times for departure, we had to sprint this time for conmection again B to A terminals. On the flight we were told Edinburgh connection would be rebooked so go to desk, however we made the flight just and so did the luggage, if we had waitied as told to rebook our luggage would have landed in Edinburgh with us stuck in Brussels. Won't be using again."

Pros: "The crew was very friendly"
Cons: "No free food offered though i was in transit all day, uncomfortable chairs, no entertainment"

Pros: "Loved the entertainment options"
Cons: "Lost luggage, low food quality, long lines for transfers"

Cons: "Lousy treatment to passengers/customers"

Pros: "entertainment options were great"
Cons: "Could have used a blanket, was chilly throughout the flight."

Pros: "Crew was organized, courteous, knowledgeable Safety precautions were excellent considering timing of flight being just after Brussels airport opened."
Cons: "Seats are uncomfortable (More so than Coach on other airlines) Food was plentiful, but not good. Usually, I am not a picky eater, but of 8 snacks/meals, 8 were poor."

Cons: "Plane temperature was very cold the entire flight. And WiFi entertainment did not work the entire flight in economy."

Cons: "Dear kayak, you do want us to rate "the experience" of the terror attack right before our boarding? Of course everything is automated. But is it that hard to stop your "rate your trip" requests for those who went through all that horror? What about those who lost their people there - I can bet they are happy to respond to your "ratings"..."