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Pros: The flight crew were amazing and had lovely gifts for our daughter

Cons: the flight was late and no food or drinks were available without paying rather high prices

Pros: Punctuality and professionalisms were at the best

Cons: All ok

Pros: The crew reacted good to the change of plane

Cons: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience

Pros: Loved everything! Including the food.

Cons: I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find

Pros: Everything was good except the long layover

Cons: Shorter layover

Cons: The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Cons: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Pros: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.

Cons: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.