Cheapest round-trip prices found by our users on KAYAK in the last 72 hours
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
no issues at all... Kudos to the food. This time was really really good
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Generally good. The crew is excellent. The food could be better.
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
Food could have been better especially the breakfast. Overall it was a good flight
No birding was given for next trip on same carrier, food was very moderate.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
The crew was great and handled our unexpected detour with proactive communication.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
Choice of Vegetarian Food in Economy class needs overhaul improvement
The crew were extremely unfriendly. The plane was dirty and the entertainment system did not work, so they did not even give out earphones to anyone.
It is just ok, the sits are very uncomfortable, the temperature too low and there weren’t blankets. The food is mediocre and there are no screens to watch movies.
Seat in front of my wife was broken so it reclined further than normal and without having to push the recline button so my wife had absolutely no room the entire 17 hour flight. My seat was broken and wouldn't recline at all. Also.. my tray table was sticky and dirty right away before I even used it. Also...the floor in the back of the plane from our row of seats on back was totally soaked and both times we landed water came rushing out of the food/servant area like a flood onto the same already wet carpet. It got everything wet that was placed around our feet...including our shoes and socks.
Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.
it was a nice tripe but they need to work on the serving of soda,they should be abled to serve cain soda not on cup.At least each passenger should be entitled to one cain of soda not serving on cup.thanks.
On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!
Same but worse than international. The inter African flights are worse.
The entertainment (movies) blockbuster and classics never change. I am a frequent Ethiopian flyer and this should be addressed. Not much changed from my summer flight and my December flight. It is annoying - surely you can update the selections more often. Same with food options. It becomes extremely boring to be offered the same exact meals from Washington to Addis to Maputo every trip, each time. AS
Entertainment was very poor. Couldn’t watch anything. Ear pieces were the wrong type .
Adequate. You get what you pay for. Absolutely no frills but a cost effective way to travel between European countries.
The airline made last minute changes to our business class seats splitting our family of 4 with young children who had pre-booked a row of 4 seats. The seat was also dirty and sticky. Our pre-ordered child meals were also not available. :(
Boarding was late by 30 min due to a bus missing to take us to the plane... And then the flight was delayed by about 90 minutes, in a 60 min flight
Everything was nearly perfect, and TAP staff were especially helpful when we missed our connecting flights and had to get on the next flight to Rome. The only aspect that could have been better was boarding: it was somewhat disorganized, which created a bit of stress. But in the end, everyone got on the plane, so the less-then-perfect boarding process did not take away from the overall excellent experience.
TAP Air makes you take a bus on arrival or departure, making it difficult for passengers to make connections.
We liked the crew. They were competent, professional and friendly. The only big negative was our departure was delayed several times and the airport staff did not communicate what the problems were and what we should expect.
I needed to add "Special Request" meal for myself and my trveling companion,and I ended up having to call their Customer Service. It took a while to get through but eventually I connected with a very proffessional and nice representative who took my request. In the middle of the conversation we were disconnected , as I was trying to all back, the TAP representative actually called me back and confirmed the special request for meals....he called me back from Portugal ! I was absolutely amazed,because that does not happen here in the USA. Perhaps some of the other airlines can learn from TAP's Customer Service. TAP's website at times can be difficult ,such as adding my TSA number. Ended up having it added at the TAP desk at the airport.
O comissário não nos serviu bebida no jantar. Quando voltou somente serviu água.
Flight was delayed and there was no wifi on board. Flight attendants could not or did not want to reser the wifi. Not acceptable.
Airline attendant never walks along the isle to check if everyone is ok. The food is worst I’ve experienced. Chicken pasta is very salty while the fish is bland and over-cooked. Only two toilets for the entire economy section.
Full flight. Seat 8 F. I don't usually have the business class seat at the last row. Feel awkward for the stewardess crossing over the person sitting on aisle. Nothing to complain, especially, the airline stewardess really tried to accommodate such situation. It is just an awkward seat.
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
Having traveled from Canada through Seattle -London-Edinburgh with only carry on ( to keep trip uncomplicated ) We had to check our hand luggage at the gate as flight was full This was really annoying since due to their late flight in from Seattle we’d missed our orginal flight to Edinburgh and had been put on a flight four hours later We had no checked luggage with no need to go to the baggage carousel Very annoying
This was an American Airlines flight. The crew were very unhappy and quite grumpy. Abrupt to the point of being rude. The food was dreadful. Indeed the breakfast was in edible. I will avoid AA at all costs in the future.
Overall good, the gluten free food is very hit/miss though and you must tell them you have an allergy days in advance.
We have business class seats from Los Angeles to London. The crew is friendly and provided great service. The flight was very comfortable and very smooth. Will use this airlines again in the future.
Overall good, but the fact that there was no WiFi was a big deal for me. I am not used to having no WiFi during long flights. I always fly Delta-KLM and they never have had an issue with WiFi.
Asked for a wheelchair multiple times. Got denied the wheelchair in London layover.
They sell 1h /1h30min connection ticket that are impossible to make
Boarding = No one respected the boarding groups. The ground crew did nothing to enforce the boarding system. What is the point of being a Gold member when there are no benefits to that? Tired old plane