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Pros: The air line could not find my luggage

A complete mess

Pros: We got to whole destination safely

Cons: Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal. Then we loaded on a bus, asked to get off after a while because our flight was delayed, left waiting some more with minimal information before we eventually got on the last leg of the flight. It was a mess.

Cons: Very disorganized at the airport of Abidjan with mutliplr but useless checkings. It was a tota mess at the security checking. The flight was delayed for 1 h

Cons: Boarding was okay though it took longer than 1h. The flight was delayed for 30 minutes because the engine to start it was not functional. Very strangr

Always delayed

Pros: Never on time

Cons: Flights are always delayed and boarding is disorganized. No communication

Always delayed

Cons: Flights are always delayed and boarding is disorganized. No communication

Seats not comfortable enough for business, poor food and no entertainment

Cons: Poor comfort and poor seats No entertainment

Delayed.

Pros: Great service once we boarded.

Disingenuous

Pros: Flight was booked as direct abidjan to Ouagadougou on the 8th, then back on 10 th but in fact went past to Niamey then back to Ouagadougou, completely disorganizing all previously made arrangements and without prior warning! Quite unacceptable, as this was a repeat performance of what occurred the previous day, and was obviously planned, yet we were not informed. I will say your flight attendants are pleasant and professional.

Cons: Lack of communication

Flight delayed for over 2 hours with poor updates

Pros: Flight attendants were friendly and very helpful

Cons: Lack of information on flight that was delayed. No seat numbers were provided. It was a free for all

Quality decreasing

Cons: Old aircraft Food quality more and more an issue No special arrangements at departure and arrival for business class

Cons: Schedule means little to the airline. A 16:30 flight non-stop from Monrovia Robertsfield to Abidjan was turned into a 14:30 flight from Monrovia to Freetown to Aidjan. I had flown the airline a few weeks before--and a nonstop Abidjan-Lome flight became an Abidjan-Cotonou-Lome flight. An airline that plays fast and loose with scheduling is an airline that will not last long.

Unnecessary Delay

Pros: The crew members were good and courteous.

Cons: The food and the fact that we delayed

Pros: New airplane. OK crew.

Cons: food (looks and taste cheap)

Cons: Toilet was very dirty No vegetarian food option

Good on board service, 3 hours late to destination

Pros: The service was friendly and attentive

Cons: The flight was advertised as direct. I paid more than a earlier ticket assuming it was get me there faster. The 1.5 flight took 4.5 hours and I missed an important call.

Cons: My scheduled return flight was canceled and I was not notified. The arilines did nothing for us. They didn't put us in a hotel, nor did they give meal vouchers - NOTHING! All they said was that I hadn't given any contact details so it was not their fault. This airline has NO CARE for their customers! They had my phone number and e-mail address. No matter, they should have taken care of us!