Exactly the customer service I expected from a waterfront hotel!
I will be a returning customer
The staff is very good..
Not bad but not great
I liked the waterfront area, the pool, the breakfast was good... It was quaint & nice outside of the room.
It wasn't super conveniently located to stores or anything else for that matter. The room was small. The shower was a tiny closet with no tub.
Small and cheap
Staff was nice. By the water. Nice pillows.
Rustin the bathroom. Small room. Rooms are adjoining and there is a lockes door which other people tried to open. Ceiling in the bathroom was cracked. Bed was uncomfortable. TV remote didn't work.
Paid extra for a better room, bigger bed - was bad
Paid extra to get a nicer room with a king size bed, instead I got a very cheap room that needed remodel with a king size bed that the sheets were too small to fit it. The sheets didn't even stretch to the edge, they were just laid on the mattress and during the night it came half off. I woke up during the night several times because of that. When complained in the morning they just said sorry to hear that but refused to give any kind of compensation.
It was conveniently close to my work.
Manager was horrible with his customer service and could not accommodate my needs when I had issues with the room not having most outlets working to charge my devices for work. The room itself was really outdated and needed remodeling, most of their lamps didn't work either. The shower was a bit dirty and worn out. Overall a bad experience that I had to just leave.
be sure to ask about construction
We had a great stay. Jeremias was absolutely the BEST manager I've ever seen. Extremely helpful. He went out of his way to print out two separate sets of directions when we realized our group had been split up. He was quick to deliver extra pillows. The breakfast was fully stocked when he was there.
Construction on our building started at 730am. So much for sleeping in. I was surprised we weren't warned. The last day we were there (Jeremias wasn't) breakfast was skimpy. Our plan was to lounge around until check out time but we promptly left when we realized the construction in our building wasn't stopping.
We liked the location and the friendliness of the staff. The bed was remarkably in good shape.
Small room, not well maintained and a bit dirty. The linens were shabby.
i will return
Great value great location
Bar next door throwing things off the balcony at 230 in the morning
Extremely dated, dingy, barely functioning AC, pillows needed to be replaced 5 years ago.
It's a quiet neighborhood not much noise at night
TV's need to be upgraded and the bathrooms need some work as well.
With a stay at Marina Village Inn in Alameda, you'll be within a 10-minute drive of Oakland Museum of California and San Francisco Bay. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
Based on 583 reviews
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