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|"Staff friendly, multi-lingual, polite, professional"||(in 19 reviews)|
|"Extremely helpful and welcoming staff on reception."||(in 4 reviews)|
|"Clean comfortable and cheap."||(in 3 reviews)|
|"Things in thebroom were in bad repair"||(in 1 review)|
|"When you enter the room it smells like an old house."||(in 2 reviews)|
|"The room smelt of cigarrette smoke."||(in 1 review)|
The rooms were spacious with a brilliant shower in the bathroom.The bus stop was literally outside the door.
Handicapped Accessible and reasonable value for money
The Staff while pleasant had a very poor command of english.The breakfast offered was a "joke"
The hotel was in a good location just a few minutes (12) walk from the Town centre and I must say what a fanastic town centre Alcala de Henares is. I had no idea that I had chosen such a fantastic location! As other people have said the girls on the front desk are really really helpful. The hotel was clean, smart, and comfortable. The free wi-fi was great. The car park below the hotel was useful and I don't think over expensive at 9 euros a night - better than in the street. We used this hotel travelling down to Granada and on the way back.
Being english I like my tea making facilities the hotel had no faciltites for this at all - in fact we found that none of the hotels we stopped at had these facilities so next time we will take a travel kettle. Mind you as a result we crossed the road and went to the bar in between the flats and had a couple of coffees and a lager for less than 5 euros plus a couple of tapas - completly spainish brilliant!
All staff were extremely helpful and friendly. The hotel and rooms were all very clean. Hotel very convenient for Madrid airport.
Only food served in hotel is breakfast. There are bars nearby but surroundings might seem intimidating to some people, but we found staff in bars and shop nearby to be very welcoming and friendly.
The staff were very friendly and spoke very good English. They were also very helpful whenever I needed directions or taxis. The hotel was not much to look at from the outside, but the rooms were a very good 3 star standard on the inside.
The breakfast was was not what I was expecting. It would normally include cold cuts, cheeses, eggs, etc. but these were not provided. Just bread and butter. Beware that it is about a 20 minute walk to the centre. This can be quite annoying until I realised that there are very few hotels closer to the centre than this. I would have been nice to have an information pack in the room as well as an English tv station.
The receptionist are very frendly and able to communicate fairly in english
The Hotel restaurant is not in service to provide meal for the guest also at the end of my stay the hot water in the bathroom seize to function
long way from rail station
Clean, quiet, value for money
Poor parking on arrival, leading to dragging luggage from a very gloomy underground garage and entrance thro' "the back door" More street signs needed - no easy to find.
easy to get to the centre of town
need a better hairdryer
Friendliness of reception staff
Breakfast not great
Located in Alcala de Henares, Hotel Cisneros is in the historical district, within a 15-minute walk of Antiguo Hospital de Santa María la Rica and Casa de la Entrevista. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
based on 816 reviews
Policies vary by room type and provider.
Hotel Cisneros is located at Paseo De Pastrana, 32, 1.3 km from the centre of Alcalá de Henares. Cathedral of los Santos Ninos Justo y Pastor de Alcala de Henares is the closest landmark to Hotel Cisneros.
Check-in time is 12:00 PM and check-out time is 12:00 PM at Hotel Cisneros.
Yes, Hotel Cisneros offers free Wi-Fi.
No, Hotel Cisneros does not offer free parking.
No, Hotel Cisneros does not offer free airport shuttle service.
Hotel Cisneros is 17.2 km from Madrid Barajas.
Yes, Hotel Cisneros is a pet-friendly hotel.
No, Hotel Cisneros does not have a pool on-site.