Comfort Inn Atlanta Downtown South

Hotel was smelly. Bathroom was not clean, the floor and tub were visibly dirty. It also contained a used washcloth from a previous guest.

I liked that I was able to check out easily.

The entire experience from beginning to end could have been better. The property never confirmed my additional accommodations that were made 17 days prior to checking in. They refused to answer the phone at that location to even assis booking.com. when checking in on 10/26 The Lobby bathrooms were BOTH out of order. When checking in, the General Manager, Mr. William, was way more concerned about the coming and going of guest's that were already situated, than with handling my situation. There was a Halloween party and there were individuals dressed in a way that they wanted to dress. It was THEIR right, and as a veteran I fought to protect the rights and freedoms of every individual, including members of the LGBTQ community. I felt it was very unprofessional and against hotel protocol, for him to go out of his way to make it known to myself and my colleague about his guests whereabouts. He did however get us checked in to a double room, finally. The room itself was neat and orderly. The bathroom was clean, however when turning on the water to shower, it was brown and had to be ran for about 5 minutes. There was hair in one of the folded rags. We had no working phone in our room so my colleague and I did not receive our 2 wake up calls as requested and were late for our conference on 10/27. I had to then pay for valet parking, which was a $14 charge. Upon coming back to the property after, my colleague and I were locked out of our room. We asked front desk to unlock the key, which they promptly did. We were in the middle of getting ready for our dinner reservation, when the front desk came up to the door and demanded someone make a payment on our room! How embarrassing.The room had already been paid for! He made a big ordeal in the lobby and we missed our dinner reservations. I have never been so mortified. I requested to speak to Corporate and was able to speak with Marchelle White from Corporate when checking out Monday morning.