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Cons: Vegan options

Pros: The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good.

Pros: Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew.

Pros: The crew was some of the best I’ve ever had.

Cons: Nothing

Cons: Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on.

Cons: So grateful for all of the help we received!! Thank you!

Cons: When many people were sleeping, the stewardess loudly (VERY loudly) would ask the other patrons if they wanted something to eat. There is no WiFi. You can’t buy food and they don’t offer cookies or pretzels!

Pros: Seat was pretty decent but none of them recline and I was in row 2 with the extra legroom and premium seats.

Pros: Great flight in United Express. All around excellent journey, service, plane.

Cons: Nothing.

Pros: Nothing

Cons: My checked luggage was opened. Lock missing and items missing. Toilets in the plane were clogged

Cons: Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too.

Cons: I thought that this flight was booked through Luftansa, at least that is what the ticket said. After waiting in line at the Lufthansa desk, I was told that the flight was actually through United, so I had to go and wait in line at an even longer United desk. Then, United charged me $60 for my bag!!

Pros: Friendly, leg room, on time.

Pros: The crew was some of the best I’ve ever had.

Cons: Nothing

Pros: Crew was great, food was tasty

Cons: A little bit more leg room and newer sits

Pros: The crew was ok. The seats was good :)

Pros: Crew was kind and attentive

Cons: Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes

Pros: Direct flight and good personal service provided by crew.

Cons: Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped.

Pros: Nothing

Cons: If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen

Pros: They quickly rebooked us after cancelling our original flights

Cons: The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice.

Pros: The crew was friendly

Cons: Everything else was below average for business class ticket

Pros: Food was delicious! Crew was very nice and friendly and plane was very clean.

Cons: There was very poor communication regarding our ongoing delay that lasted 7 hours. Some of the crew were very rude towards customers.

Pros: Flight went smooth

Cons: Next time on eco plus seat

Cons: Customs massively backed up. Somewhat disorganized

Pros: Crew was friendly!

Cons: Plane wasn’t clean

Pros: On Time. Nothing else to say,

Cons: After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!

Pros: Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew.

Pros: Delta always tries to do the very best. There were no issues with Delta.

Cons: I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here.

Pros: The crew was great. Honestly, they remembered my face and greeted me when I saw them that night in the hotel.

Cons: I can't think of anything. I had great service on the ground and in the air. All the personnel were kind and helpful.

Pros: Crew was friendly.

Cons: Wish the seat was more comfortable. Landing was jittery and bumpy.

Cons: Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board.

Pros: Larger size plein, comfortable seats and great Crew

Cons: Price

Pros: Everything, thank you

Cons: Nothing, everything was perfect, thanks.

Pros: Casual attitude.

Cons: better food option than a few dusty pretzels and a thimble of water.

Pros: Crew and entertainment.

Cons: Offer more food and beverages due to long delay and sitting in the plane for over an hour before take off.

Pros: I watched a good movie.

Cons: The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale.

Cons: Flight was delayed

Cons: bad food, in crazy hours. 15 hours at the airport, the worst flight of my life

Pros: Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap.

Pros: Crew was awesome. Very respectful and helpful

Cons: Food options

Pros: Nothing.

Cons: Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat.

Pros: Crew did a great job communicating what was happening while we were delayed

Cons: Compensation for our time or schedule mishaps.

Cons: We missed the connection between the two flights. They booked me for a flight the next morning. They did not provide voucher or reimbursement for food or lodging.

Pros: The crew was super friendly and took great care of us. The food was surprisingly good and our seats were comfortable. It was worth upgrading to Premium for the extra legroom and other little perks.

Cons: I really can’t think of a bad part...the customer service at check in was so easy; our checked bags were automatically transferred in Calgary, the crew was very friendly, food was good as was the wine and beer.

Pros: Staff was nice.

Cons: Better communication in regards with mechanical issues.

Cons: Delays in boarding. Gate staff were on the PA for directions and were drowned out by the airport PA. No effort to clarify and re-announce so all passengers were confused when to board

Pros: Crew was great, food was tasty

Cons: A little bit more leg room and newer sits

Pros: The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable.

Cons: Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing.

Pros: There was plenty of space under the seat in front of me for my personal items.

Cons: There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do.

Pros: Nothing.

Cons: Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat.

Pros: Crew smiling at the end of the flight.

Cons: Cheap coffee (although it says Starbucks, I have tried better).

Cons: Best option across the pond

Pros: Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew.

Pros: Friendly crew.

Cons: Slow boarding.

Pros: Although the take off was delayed (having nothing to do with the crew or airplane or LAX), we arrived right on time. Good food. Great in flight entertainment. I appreciated the low lighting levels while we were trying to sleep/rest.

Cons: The plane needs more bathrooms.

Pros: The crew was some of the best I’ve ever had.

Cons: Nothing

Pros: Easy boarding

Cons: Ensure the entertainment is working not able to watch movies on an eight plus hour flight

Pros: They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag.

Cons: Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person.