I was in Comfort and we didn’t get any drinks, chips or anything! First Class got full service on the flight and Comfort got nothing. Seat was horrible and uncomfortable
The crew was very inconsiderate and rude. My flight was scheduled to depart at 6:00am. I received a call from the crew at 5:40am, asking if I was going to make the flight because I was the only one that hasn't boarded yet and boarding ends at 5:50am. I let them know that I will be at the gate in a few minutes, before the 5:50am cutoff. When I arrived at the gate at 5:45am the gate was closed. Departing early on last minute notice without having all passengers on board is inconsiderate and unprofessional.
FA was a bit strange and dodgy not very characteristic of Delta
Flight got canceled 4 times, missed my connecting flight due to delays, have to wait to go home tomorrow
Great experience nice pilot very soft and easy landing and take off
From checking to boarding, it was a seamless experience. The service agents were so helpful. The flight crew was so pleasant.
Flight attendants were great. Cheerful, upbeat and friendly. Jet, in particular, was fantastic.
I have Precheck. Flew HPN to DEN and return this past weekend. Delta didn't attach my Precheck number to this trip. So it was waiting in general line especially in Denver. Unavailable.
I like the lane and orderliness and timely everything was executed. Amazing
Excellent. No issue and it was on time and arrived early, the best!
Efficient boarding and early departure. Very smooth flight. Early arrival in ATL. Great flight.
Very good. Because of the delays with my previous flight, I missed my connection, but I was able to book another flight through the United app easily.
Lost luggage, they need a baggage service representative available all times in Atlanta
I was charged for my daughters bag when I am supposed to receive two free checked bags with my United Explorer card.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
Flight was quite late as there was no pilot Crew is usually excellent, this flight not as good as usual there were more mistakes, slower and less friendly service But honestly the aircraft was too cramped and uncomfortable for a 4 hour flying get so, do to the aircraft liability the very best you could ever do is mediocre.
The pairing of personal Bluetooth headset did not work, provided headset did not work, then the screen locked and therefore no in-flight entertainment was available.
The staff was so kind and very helpful. I had to use handicap wheelchair services and was so thankful for how well they treated me during my whole trip. Thank you so much. Jessie took time to explain his service and what part he played and how others was going to be available to help. The flight attendants was so helpful in helping me get to my seat. Made me want to plan my next trip with United Airlines. I usually use Delta.
WiFi never works on any flight and the attendants can never get it to work. You would think paying so much for business/first would give WiFi. Also, the food in business is really poor these days.
I was seated near a "stinky" person. That's not the fault of Westjet🙁😶🌫️
Do not fly on WestJet if you have a connection. It failed to integrate with my connecting Delta flight and I almost missed it.
Flight delayed 3 hours, missed my connection in Atlanta. Instead of getting to Savannah at 6PM arrived after 10:00PM Middle seat, couldn't get isle or window, couldn't book my seats in advance, had to book at the gate. That's a 1st for me and I used to travel a lot
Seat back entertainment monitors would be nice. We did enjoy the In-Flight WiFi.
Price was good. Entertainment and food could have been better
They kept making changes to the itinerary. I actually wasn't able to go and i tried to get flight credit in exchange for the ticket, but the customer service chat was taking way too much time.
Will never book through you again. Very disappointed in the notices and action taken or provided when planes are rescheduled, enough to cause missed connections
it's all good nothing you can do make better 😌
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue. Moreover, the lack of a digital boarding pass forced an extra trip to print one, and the overall digital experience was poor. WestJet's website could not figure out one of my flights existed.
My trip was two parts flying from Canada to ATL then to PNS I had confirmed seats with tickets at boarding in Canada and bags tagged for said flight. Got to ATL got help to plane before boarding ended and was told at the gate that I had no seats on this flight even though I had tickets that said so I was told by a supervisor with Delta that I was booked on flight 5 hours later not the one on my ticket had to sit in ATL not knowing if my bags were on flight I was booked on or the one I was told at the gate for 5 hours later or even if I would have seat on that flight as seats were to be assigned at gate. Will never recommend West Jet product and am not sure about Delta any longer and had never booked thru Kayak for flight before and will probably never again and will be sharing my experience with who ever will listen to me about it to warn them to avoid the problems I went thru.
check in for premium economy very nice. Friendly attendants. Best security video ever. Seriously. That's about it. Not a good bang for the premium economy buck, to be truthful. I had hoped/expected for a little more.
One crew member, Brandy was very helpful with recovering phone lost in customs. The plane was ancient and poorly maintained. Checked baggage did not arrive with flight. Almost missed flight because if insanely short layover time. Air Canada is worst flight I have ever booked with Kayak. Wanted to charge for headsets for on flight media.
Digital check in is very poor with air canada compaired to other airlines
Took off on-time and staff was very nice. Got stuck on tarmac at ATL due to storms, but staff was still wonderful even though they were working and not getting paid.
Received email saying that there won’t be a seat back entertainment screen and inflight WiFi would be available. But no WiFi both ways. Say it in the email.
Unfortunately my flight experience was poor as my flight was delayed with multiple gate changes. I did not reach my destination until almost midnight. I'm hesitant to fly Air Canada in the future.
I liked the early check in. Flight was a bit bumpy due yo weather. Overall, everything went well.
It was almost on time. But the TV did not work. The washroom was too small and it was a mess. It was a toilet paper explosion.
Your survey could have a not applicable because there was no food unless you bought it and I didn't.
Canada's airport is disorganized, He have to start recruiting so that the line at immigration moves quickly.
