Good to know
|Distance to city centre||0.3 km|
|Nearest Airport||Syracuse Hancock Intl|
|Distance to airport||42.5 km|
Time of year
Show reviews that mention
|clean staff||in 55 reviews|
|comfortable bed||in 8 reviews|
|daughter in her wheelchair||in 3 reviews|
|fourth time||in 3 reviews|
|free breakfast||in 48 reviews|
|great service||in 4 reviews|
|included in cost||in 2 reviews|
|necessary equipment||in 3 reviews|
|nice room||in 46 reviews|
|restaurant is good||in 12 reviews|
|struggle bags||in 6 reviews|
|temp control||in 3 reviews|
The friendliness of the staff
On our first night we were upgraded to a suit, one king size bed (lovely and comfy), and a sofa bed, bedding had not been changed as there were hairs all over the place. We did complain and the sheets were changed promptly. We then asked to be put in a room with 2 queen beds (as this was our original request). From that point onwards we did not have any other issues.
The staff were excellent. From front desk to maintenance and maids! Very friendly.
Great and positive place. Everything was top rate, really!
Mary at the desk was very welcoming and helpful. The exercise room was clean and had a nice offering. I used the treadmill and was pleased to see that it had a TV on it which is always a nice distraction. The location was great as we were able to walk to the Italian restaurant recommended by Mary (which was amazing) for dinner, and to the Catholic Church the next morning for 7:00 am Mass before heading back out. The bed and pillows were very comfortable.
Two disappointments were that the temperature in the room fluctuated and the only breakfast option was a $10.75 buffet. My husband and I are light eaters so we passed.
Very clean, friendly staff.
Need better direction at breakfast. I invited a party of 5 to join me for the paid breakfast, which I assumed was full service if you took the made to order option. We sat at our table for 5 minutes before flagging down a waitress & learning we were supposed to go to the counter to order, then she would deliver to table. Also breakfast menu is only posted at hostesses station. I know breakfast menu is simple but would be nice to have it at tables & order counter..
Welcome to downtown Auburn, New York and the Hilton Garden Inn! We’re located within walking distance of the Auburn Public Theater and a short drive to the picturesque Finger Lakes Region of New York State. Our hotel’s the ideal choice when visiting Auburn and Skaneateles. We’re just 40 minutes west of Syracuse and 75 minutes east of Rochester. Our Auburn, NY hotel is nearby many Finger Lakes activities. We’re minutes from shopping at Bass Pro Shops and the Waterloo Premium Outlets. Merry-Go-Round Playhouse and the popular Cayuga Lake Wine Trail are a short drive from our hotel. The closest airport to Hilton Garden Inn Auburn is the Syracuse Hancock International Airport. The Garden Grill restaurant, located in the hotel lobby, features a breakfast buffet every morning. Kick off a successful business day or fuel fun activities in central New York and the Finger Lakes region. At our onsite restaurant, Refinery, you’ll find modern fare made from fresh, locally sourced produce. Enjoy crafted cocktails and locally sourced wine and craft beer. Enhance your dining experience in our outdoor garden courtyard. Our guests enjoy amenities including: -Evening room service and on-site catering -24-hour Pavilion Pantry convenience mart -Complimentary 24-hour business center -Free WiFi throughout the hotel -Indoor heated swimming pool -Fitness center with Pre-Cor equipment -Complimentary parking -Valet and coin operated self-laundry -Complimentary cookies every evening from 5pm-9 pm Each tastefully appointed guest room offers: -Complimentary WiFi -Complimentary, secure printing to the 24-hour business center -Refrigerator, microwave and coffee maker Hilton Garden Inn Auburn welcomes your social or business event. We offer 5000 sq. ft. of flexible meeting space to accommodate up to 300 guests. Our dedicated team will focus on meeting your needs. On-site catering is available with high-quality and varied menus to complement any budget.
based on 467 reviews
Things to Know
- Nice building
- Great reception
- Professional service
- Friendly service
Policies vary by room type and provider.
Reviews about Hilton Garden Inn Auburn
Most Popular Landmarks
- Seward House Museum 0.5 km
- Willard Memorial Chapel 0.6 km
- Cayuga Museum of History and Art 0.8 km
- Schweinfurth Memorial Art Center 0.8 km
- Fort Hill Cemetery 1.3 km
- Falcon Park 1.7 km
|Syracuse Hancock Intl||42.5 km|
|Ithaca Tompkins County||50 km|
|Syracuse New York - State Fair||31.6 km|