Daily cleaning, installation of cabin HEPA filters on flights to Syracuse
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Scores according to KAYAK customer reviews
Pros: "Boarded plane back to front once Priority members boarded. Overall staff and Pilots were great. A quick flight of 75 minutes. Tea, coffee or water provided along with a small snack. Smooth flight and only minor delays which were handled in a timely manner."
Pros: "Amazing crew!"
Pros: "Social distanced seating"
Pros: "Nice airline attendants!"
Cons: "Enforcing people wear masks over their noses!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "The crew was kind."
Cons: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "Great flight but old regional jet"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Cons: "Being on time"
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Cons: "Customs never to hire more agents to work in the early mornings."
Cons: "Being late"
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Cons: "Not much to read"
Pros: "The kind bars"
Cons: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Cons: "Too tight and seats not comfortable."
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Cons: "Delayed flight, customer service was hard to work with."
Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
Pros: "Same as above."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "My suitcase came without a wheel. Damaged luggage."
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "The on board crew was nice and polite. And the movie choices was good."
Cons: "I did not like that the flight was delayed more than 90 minutes. And the crew boarded slow after that point"
Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Cons: "baggage tag system at CDG Pairs was lame"
Cons: "The airplane is small... the seats are very small."
Pros: "Every thing"
Pros: "Great job overall."
Cons: "Wonderful service in Premium."
Pros: "Dry accommodating staff all around. Thank you"
Cons: "More space between people. Not much you can do I understand that. So overall great"
Pros: "Boarding was fast."
Pros: "Airplane was comfortable."
Cons: "4.5 hr delay in Hong Kong airport."
Cons: "It was all good."
Pros: "Nope. Just got me to where I was going..."
Cons: "Complimentary food, service (smile a little guys!), comfort."
Cons: "More water and a tv like air Canada"
Cons: "Seats too narrow"
Cons: "Choosing my seats without paying extra."
Cons: "Late by 2hrs"
Pros: "Empty plane"
Pros: "Quiet and comfortable"
Pros: "Slick and direct"
Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."
Cons: "A little cold"
Pros: "Great service when checking in. Flight on time and comfortable."
Pros: "The luggage was taken good care of"
Cons: "There wasn’t any complimentary gluten free snacks :3"
Cons: "Boarding process complicated, bad smells in cabin"
Pros: "Complimentary drinks"
Pros: "Smiling faces and humor from the crews."
Cons: "unfair airport taxes...we really get screwed by our government"
Pros: "Staff was good"
Cons: "Small plane but I know it’s supply and demand"
Pros: "Helpful polite staff. Many great movies and tv shows to select from."
Cons: "Trying to sleep in an uncomfortable, small, non reclining seat."
Cons: "No access to free WiFi."
Pros: "Friendly WestJet Staff."
Cons: "Long hike to the plane but the price of airport expansion."
Pros: "Everyone was kind and helpful. Keep up the good work."
Cons: "Trip was too short."
Pros: "mostly everything that an airline can offer is always on par !"
Cons: "seat sealction - I've booked in advice but seat selection is always a headache. I prefer to have front seats (closes to front in econly class, emergency area) but I got stuck all the way in the back by the washrooms. It would be amazing if on my way back to Calgary I can have a better option?"
Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"
Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"
Pros: "Quick unload"
Cons: "Big delay"
Pros: "Always a good experience travelling with west jet"
Cons: "I was really tired. Long line getting into the USA section. Argh. Let's just say I was grumpy and wanted to get home. Staff wss really nice."
Pros: "Service was great. Seats seemed to have shrunk. I sat in a middle seat. Hmm."
Cons: "So far better than most of the US airline."
Pros: "We got some extra help in the airport :). Thanx"
Cons: "Having to pay to watch a movie and ear plugs"
Pros: "Fast efficient service for check in with bags"
Cons: "Plane needs to be upgraded, don't charge for meals or baggage"
Pros: "the price"
Cons: "they left late"
Cons: "One can get free beer or wine but no tomato juice?"
Pros: "Free novies"
Cons: "Food service and better social distancing"
Pros: "I was cramped being a man of fair size. Which honestly quite made the flight even better."
Cons: "I can't think of a thing the crew could have done better. Top Notch!"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Cons: "Bathroom broken. Broken plane. Stuck on runway with me bathroom and no food or drink for 2 hours before we took off."
Cons: "Food quality"
Pros: "The crew was friendly and the plane was comfortable and clean."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Cons: "Flight was delayed for no apparent reason."
Pros: "On time,"
Cons: "WiFi didn't work."
Pros: "The coffee was hot?"
Cons: "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Cons: "I ended up renting a car at my expense to drive the last 6 hours. AA didn't care, actually I think they were happy."
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Competent crew; flight arrived on time with my luggage."
Cons: "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Pros: "I took an aisle seat for more room Glad to be going home"
Cons: "Still not enough leg room"
Pros: "Same as above."
Cons: "The fact the flight was delayed for 5 hours due to weather."
Pros: "Friendly staff"
Cons: "Didn’t get to pick seats"
Pros: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Pros: "It's a direct flight."
Cons: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"
Pros: "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
Cons: "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."
Pros: "The seat was fine for economy"
Cons: "You should offer free wifi! Air Canada should lead the way and be above the rest!"
Cons: "There was no coffee or tea available on the flight"
Pros: "Great staff!"
Pros: "short pleasant experience"
Cons: "baggage check is always complicated .they make a big deal over small items"
Pros: "on time"
Pros: "The plane was confortable and the drive also"
Cons: "The waiting time at the Toronto airport was exagerated"
Pros: "On time and pleasant staff"
Cons: "Flight was delayed and then without notice back on schedule and the we boarded and sat on the tarmac for an hour. Why board us if we can’t leave?"
Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"
Pros: "Take off take off and landings were on time or early."
Cons: "I could not find the AC outlet that was supposed to be there. I only noticed under the seat When deplaning."
Pros: "Great service from flight attendants. Flight was smooth once airborne"
Cons: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Pros: "Once boarded, the crew was pleasant and very helpful. It was a smooth flight."
Cons: "Air Canada check-in at YOW was overwhelmed. There were not enough agents to handle the amount of passengers or flights they had going out. I waited 50 minutes in a check-in line and almost missed my flight. Passengers in front and behind me had the same experience. Air Canada really needs to examine their operations at YOW and manage the situation better."
Pros: "The usual smooth short flight"
Cons: "Boarding could be better organized - staff should make sur only the people in the zones called are in line. Not everyone from all zones. The zones 3-5 line isn't helpful. They should change it to "boarding" and indicate only thsoe called to board should be there. Otherwise, they need separate lines for EACH Zone."
Cons: "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
Pros: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
Cons: "Late departure"
Pros: "A few turbulents just before landing but great flight crew."
Pros: "Flight was smooth and pilot was knowledgeable"
Cons: "My tv screen didn't have sound !"
Pros: "Normal flight, short, nothing special about it to mention."
Pros: "Rouge flights are not comfortable no room for your legs and on a four and half flight very uncomfortable. Soft drinks are free but not even a bag of nuts."
Cons: "Not so bad..."
Cons: "My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?"
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Cons: "Air Canada staff appear to wear their job dissatisfaction on their sleeves. They don't smile enough and often when they do its to each other like there's an inside joke we don't know about."
Pros: "Good boarding routine, I liked that you told people to wait their turn to board. Good entertainment options. We made it safe and sound."
Cons: "Was seated next to a crying/screaming baby for the duration of the flight (5.5 hours). Also was never offered any snacks (cookies or crackers). Landing was rougher then expected."
Pros: "My connecting flight to Yoronto was very late and I missed this flight. air Canada was awful. My last trip with this airline."
Cons: "Flight was delayed forced us to stay in Ottawa an extra night. Only compensation we received was a $10 meal voucher!!"
Cons: "all flights to and from were delayed"
Cons: "Crew were very rude"
Pros: "Airlines keep the cabin too cold. On the domestic of the travel leg blankets were for additional pay which is crazy - I understand about meals, but blankets are required only because the conditions offered by the airline are uncomfortable. One luggage was lost, but that is now almost part of travel."
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Pros: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Cons: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Cons: "The gate signage and control at Toronto was not good at all! I accidentally got onto the wrong plane!!! Luckily I didn't fall asleep immediately and heard them announce prior to takeoff that they were going to Nashville, and also luckily the Syracuse plane had not taken off yet either."
Cons: "Received my luggage after one day"
Cons: "There was NO complementary food for a 5 hour flight. I didn't have a credit card to purchase anything"
Cons: "Squeezed in like sardines. Nickled and dimed at every turn."
Pros: "They our sits for a better one because of my 6 year old son."
Cons: "Very slow service"
Pros: "Movies!! Newer plane too."
Pros: "Staff mice"
Cons: "Delayed , causing delays and missed apt at destination"
Cons: "It was a short flight so everything was ok"
Pros: "Crew was courteous and efficient."
Cons: "No variety in menu for a long time (business class)"
Pros: "Had extra legroom but paid for it"
Pros: "The fact that I was rebooked immediately to my new flight AC-DC 705 at 8:50 am by two wonderful ladies at La guardia airport who comforted then boarded me unto a flight due to the fact that I missed my original flight. This occured due to the Airport being Unorganized! As I had checked in well before 3 hours and was on time for my original flight at 8:30 am."
Cons: "I was rebooked so my new flight AC 705 was directed straight to Toronto. Only thing I disliked was that gentleman who was left at the gate for my original flight at 8:30am. He was rude!!!!"
Pros: "Great job."
Pros: "Quick boarding"
Cons: "No leg room, uncomfortable seat and shitty WiFi kept cutting out or buffering"
Pros: "Really quick flight"
Cons: "Better landing"
Pros: "Clean plane, nice staff"
Cons: "Small seats"
Cons: "small cramped plane.united airlines made us pay to recheck out bags on a connecting flight despite telling us we wouldn't have to."
Pros: "First off I’m a Diabetic and some of my diabetic medication and or supplies are with me and some in my LOST checked luggage. I currently say lost because it Day 3 in Ibiza and the luggage never left Newark with my flight originally and is supposedly in Barcelona while I’m here. Called everyday for updates on my bag and they give you very little useful info. Oh and the 7:45 departure last Thursday didn’t leave until 2:30am, then they kicked us out of our economy plus seats picked for comfort and tossed us in middle aisle seats some place else which were ridiculously uncomfortable. There’s no entertainment except in first class and this is a 777 huge jet. Filing a claim, sending a letter to their ceo, a letter to he DOT, and grabbing a good lawyer friend for counsel on this because it’s a disaster. I had to buy everything I needed which isn’t enough and I’m also running out of diabetic supplies since the rest I’d my lost / delayed luggage. So delayed flight by 6hrs, kicked out of original seats, lost and delayed luggage, airlines seems to refuse to send it to my hotel through other carriers, 3days and no luggage and wondering if they are going to send it to Ibiza while I’m heading back to Barcelona today. No one calls me or emails or updates me on any status changes of where my bag is and what’s going on. Their customer service sucks and it’s some guy or girl in another country who gives no fks about your situation. I will never fly with United again"
Cons: "Everything see above"
Cons: "35 minutes at the head of the unaccompanied minor line ! Person went on break with no backup !!! Almost missed flight ! TERRIBLE service !"
Cons: "Departing 5 flights out of gate A1 in Dulles"
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Pros: "Had a great tailwind and plane arrived ahead of schedule"
Pros: "Crew was nice, plane seemed newer"
Cons: "No charging ports, seat tray broken and held in place with medical tape."
Pros: "Quick and uneventful flight."
Cons: "My reading light didn't work."
Cons: "Taxied for 45 minutes, got on runway then determined we were low on fuel. Back to gate, refuel, two hour delay"
Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"
Pros: "Short flight"
Cons: "Landing was not smooth"
Pros: "Comfortable Flight"
Cons: "Inflight WI-FI doesn’t work, it kept on dropping in the middle of the movie or it went back to the beginning. Couldn’t see a movie."
Pros: "Not much..."
Cons: "Flight got delayed, 2 hours stuck on runway, made us go back to the gate deplane and out of nowhere replane while deplaning. Resulted in a 3 hours delay, missed my connection in SFO and took me 5 more hours to reach my final destination Seoul (with an additional stopover). Crew were lost, we were too, and the 30 Koreans (who doesn’t speak English) in my plane were even more than me !"
Pros: "The seats food drinks and comfortable chairs."
Cons: "There was a delay."
Pros: "Finally home!"
Cons: "When I had originally bought tickets our seats were booked together. Upon checking in had to buy two seats together for an extra cost of $50+. Ridiculous"
Cons: "Delayed flight."
Pros: "Left ontime and arrived early."
Cons: "Baggage came off belt wet and no onboard entertainment."
Pros: "The woman at the gate was truly so wonderful and friendly - because TSA had caused so many people to be delayed, we were not the only ones rushing to the gate and she calmed us and gave us time to collect ourselves. Her demeanor was just so friendly."
Cons: "Gate attendant went out of her way to assist us as a family! Thank you!"
Pros: "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
Cons: "the tiny restroom, water on the floor and size of the waste paper basket."
Cons: "Somewhat condescending comment from one of the flight attendants when I asked if they had a blanket. She said oh no, we haven't had them for ten years! I wanted to say -- must be just on the larger flights then- as I had just gotten off a United flight from Honolulu to Chicago where there weee plenty of blankets. I just smiled and said ok."
Cons: "Southwest has much better experience."
Pros: "Smooth flight, good landing."
Cons: "Seats are very uncomfortable, too small and too close together!"
Pros: "I received a whole can of soda."
Cons: "My flight was intentionally delayed due to to much traffic at the airport. After spending the whole day either in planes or airports & then being stuck in a airport for an extended period of time & not getting to my destination until after midnight made for a very miserable trip."
Pros: "There was room for my carry on on both flights."
Cons: "The bathroom on the plane smelled of urine. The only snack offered on both flights was a stroopwaffle. Seat didn't relive at all."
Pros: "Great flight friendly person sitting beside me, would like seat towards front but my husband likes sitting in back , we had seats in row 27 & window seat for him he likes looking out. It was very enjoyable. Thank you"
Pros: "Nice comfortable seating. Fell straight to sleep"
Cons: "Very small plane with very small seats"
Pros: "My mother was the one that flew. But after intense interrogation she divulged that the planes were on time and employees pleasant. Nothing stood out good or bad. Just the way a flight should be, in my opinion."
Pros: "The travel agent, Tim, in STL worked very hard to get us on a flight."
Cons: "After a cancelled flight, two delays and lost luggage (that we did not receive for two days after arrival) on the way to Boise, we've now been cancelled on the way home to St. Louis. The first cancellation was due to weather. The two delays were due to late crew and refueling issues. Today's cancellation was due to maintenance. Embarassing. I travel often and can guarantee I will never fly United again."
Cons: "I had an annoying passenger next to me who was drunk fell asleep on my shoulder. Plane left 2.5 hrs late."
Cons: "The pilot speeding up and then putting on the brakes time after time on flight from Norfolk 10:30 am to Dulles today. Very rough flight and it was beautiful smooth air today. I'm a private pilot and could not figure out what was going on,"
Pros: "I liked the fact these flights were all on time"
Cons: "Too cramped, in smaller planes seats don't recline, which is difficult for me. HAd one crew member training another on flight, which is ok I guess, but u could tell the trainer was tough on her, felt bad for the trainee but she handled herself well."
Cons: "United is extrenely unreliable"
Pros: "Crews were great"
Cons: "Seats way too cramped-didn't pay extra for upgraded seating , in back row. Horrible"
Cons: "Fly was late. Luggage delivery was slow."
Cons: "no free internet"
Pros: "On time no delays"
Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"
Pros: "Crew was nice and boarding went smooth"
Cons: "seats were very close together"
Pros: "The flight was on time."
Pros: "It was short."
Cons: "Not really fond of smaller planes, a lot more turbulence."
Cons: "Flight was delayed 2 1/2 hours."
Cons: "My flight was canceled. I was put on standby for a booked flight. Instead of working with me to actually get a flight they kept wanting to put me on standby for booked flights. After talking with four reps I finally was able to speak with someone who was willing to help. Due to the lack of customer service and 6 hours of searching for someone who was willing to put in some effort, I am not sure I will fly United in the future. I had 48 hrs with my family and spent 24hrs traveling/waiting for a solution."
Pros: "Crew was honest. Provided ice water."
Cons: "Prop plane didn't have air conditioning (flight 4989) thank God it was only 45 minutes and FA provided ice water."
The cheapest airline ticket to Syracuse from Canada in the last 72 hours was C$ 1,089 one-way, and C$ 591 round-trip on the route from Montreal to Syracuse. The most popular route is from Calgary to Syracuse and the cheapest ticket found on this route in the last 72 hours was C$ 601 round-trip.
Syracuse Airport is 8 kilometres from the centre of Syracuse. View on Map.
Syracuse is served by Syracuse Hancock Intl Airport, also commonly referred to as Hancock Intl, Syracuse Hancock, or simply Syracuse Airport. The airport code is SYR.
Most visitors from Canada need to provide a negative COVID-19 test result and/or quarantine to enter Syracuse. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find all the exceptions in the last proclamations.
Read more about travel restrictions for Syracuse
Visitors from Canada are not required to quarantine after entering Syracuse.
Visitors from Canada must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Syracuse.
Current regulations for vaccinated travelers to Syracuse: most visitors from Canada may enter Syracuse but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
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Airlines flying to Syracuse have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Syracuse
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Social distancing seating
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