Grand Millennium Auckland

Staff where amazing, professional, helpful, friendly. Japanese teppan yaki restaurant experience was great.

First impressions self parking carpark was cramped and dirty and then getting into a dirty lift with stained carpet and not until you come around into the foyer do get to feel a little luxury. But needs a face lift, it's dated. We were ushered to the rear lifts or what I like to call the riff-raff lifts and through to our room which was basic. The beds were small and not comfortable as a woman my feet hung over the end, Manchester was clean but well used resourcing the pillows. There was a view of another building being built and the noise of Jack hammers and a tradie lift being used at 7 Saturday morning. Breakfast was average, watery eggs and rubbery bacon and the coffee was not good, even paying for a barista coffee it wasn't satisfying. I didn't feel like I was spoilt, it did not exceed expectations. This is not good enough for our Kiwi families and would hate this to be a visitor to nzs fist impression. The room could have been in any 2 star hotel in the world. If I had booked our superior family room for 4 it would have driven me insane lucky it was just me and my son.