Hotel Du Palais Des Papes

Friendly staff We had partial views of the Palais de Pape.

Our comfort double rooms looked nothing like the rooms online. Small rooms. Very old tacky closet arrangement and entry. The sink and shower were in the room. Very very disappointing. We thought there would be public areas to sit, order drinks, food items and relax. There was no where. All the areas were restaurant venues. When we asked to order a bottle of wine, we were put in a dining area. It was extremely noisy most of the night with trucks, machinery, people, including a street fight. The breakfast was rather sparse. One tiny rectangle of Brie and a small plate of ham for everyone. The coffee machine was broken.

The view from our room. The room was very clean.

I always try and find positive things about every hotel we stay in BUT... On arrival the smell in reception was over powering, cooking and musty. The receptionist was very curt, I was told I could not book in until 3pm, it was 1.45 and pouring with rain, no offer of a lounge or seating area until our room was ready. Not a great start to the 4 days. The room had one wall with damp down it and on the ceiling. The shower, well forget it, also the sink was in the bedroom... At night there was a continuous humming sound coming from ??below. Breakfast, the hot food was always cold and the food was situated in the same area as reception. The final straw was on our 3rd morning the breakfast room did not have a clean table anywhere and the 'hot' food consisted of very very cold scramble egg, every thing else had gone. The coffee machine was broken, the gentleman on reception did go off and bring back 2 cups of coffee. This was the final straw, we booked out on the 3rd morning we could not withstand another day. We had to pay for all 4 nights and 4 breakfasts, we were told if we did not want to stay 4 nights we should have said when we booked in!!! This was supposed to be a treat for my husbands 65th birthday. Never again !