Kayak messed up on reservation, but they worked it out.
Bed is very uncomfortable, all 3 of us woke up with back pain two days in a row. It was cold at night so I wanted to increase room temperature, but maxed out at 25 degree celcius. Ended up catching cold. All hotel staffs didnt care about my tmroom temperature.
Good friendly staff. Liked they exchanged USD to CAD with no fees. Great views of the area. Free bus to Banff.
Rooms too dark, especially in bathroom for women to put on make up. Didn't exchange CAD back to USD. Fee for parking.
Internet wifi didn't work at all in the rooms
While all the other hotels in the area are in the busy tourist part of town The Rimrock is located up the mountain near the hot springs and gondola. Very clean, great views, friendly door men and front desk employees.
I was surprised that wifi was offered because of the hotel's location, the wifi never worked for myself or my mom. We contacted the guest service number and they were unable to do anything about it nor willing to offer help. (Like I said I understand since the hotel is literally on the side of a mountain.) I was hoping for a quite relaxing night in the hot pool and sauna yet there was some very loud children and the atmosphere at the facilities was not as luxurious as I'd hope for. (I love kids, I'm a nanny but when on vacation at a 4-5 star hotel I would have liked some peace at that time at night.)
The hotel is comfortable, luxurious and splendid! The food was wonderful, the room was comfortable and the hotel facilities are gorgeous.
Our banquet staff at the event we were attending were poorly trained. The bartenders could barely make a drink and the waitstaff were hopeless.
location was awesome! excellent service and friendly staff at Larkspur lounge. Multiple dining options.
Liked it all! Nothing to complain.
Beautiful hotel, great location. Upgraded to an executive suite for minimal charge - great decision. Room was on the top floor, nice view, very comfortable. We didn't want to leave. All staff was very friendly, especially Cleo and Travis who helped us on day one.
Great Stay Great Value
Staff and views are superb. I highly recommend this resort for skiers.
A view that's worth the hassle
The hotel has an amazing view. The room was fairly clean, and the showers were awesome.
There was a fee for self-parking, which is very annoying. It wasn't much, but it always rubs me the wrong way when the first thing a hotel does upon arrival is tack on a fee while checking you in. The parking is fine, though there are separate elevators for the parking structure and the hotel, which isn't made apparent. The location is ideal for a view, but is not the best if you don't have a vehicle. The shuttle is annoyingly timed, and it's way too far to walk to town, so you pretty much need a car. Also, the proximity to the gondola meant that while entering or leaving the hotel, you had a wait on traffic coming/going from the gondola. ** If you are going for the view, this is the place to stay. If you are hoping to enjoy down town, get a hotel closer. Having to drive and park in town for every meal became annoying quickly. It would have been great to be able to walk into town and not be stuck in traffic for 10-20 minutes each time we wanted to go somewhere.
I got laid
I was stressed about Rimrock vs, the Fairmont...the Rimrock was fine. Much smaller than the huge Fairmont, easy to get to, but both are farther out of the small town of Banff. We had a car, so getting into Banff was super easy. From the Rimrock we walked up to the Gondola (didn't ride it--$40 per person is a bit pricey!), and we only stayed one night, so we did enjoy the Rimrock overall very much.
View was blocked - Parking not included
View was blocked - Parking not included
When you stay at The Rimrock Resort Hotel in Banff, you'll be in the mountains, within a 5-minute walk of Upper Hot Springs and Banff Gondola. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Self parking (subject to charges) is available onsite.
Based on 2,930 reviews
Value for money
Policies vary by room type and provider.