Poor
1.0
Pros:
Pretty cheap I guess
Cons:
Weird. Ugly. Sketchy. No one at the desk. Rugs were all messed up. Bathroom’s disgusting
Excellent
9.0
Pros:
No breakfast..no attractive available females
Cons:
French Canadian maids in mini skirts
Okay
5.0
Pros:
The owner displayed contentious behavior and a lack of grace.. The customer is always right rang true, when after 15 minutes of contending with my concerns, I was proven correct, as my debit card was entered as a credit card, which is why i'm waiting 9 days later and no refund of the 100 dollars that was held when I checked in for the second week of my stay. The prior week the 100 dollars went back on my card 2 days after I paid for the week, because it was entered properly as a debit card. Next time sir, have some more patience and watch your tone of voice. You never know who you may come aCross, or you will lose customers, like the many that you are losing right now, who are reading this review and will go elsewhere, due to your unwise business attitude. This is not India Sir, where the class system rules, in America we try to treat those who feed our families by patronizing our businesses with the respect they deserve, whether they are poor like myself, or rich like you
Poor
1.0
Pros:
Unclean, every table has broken glass, no breakfast as advertised, i would never book here again
Cons:
Everything
Excellent
10.0
Cons:
Hospitality, clean, safety
Excellent
8.0
Pros:
Very clean and serene surroundings. Close to most conveniences.
Cons:
No front desk staff.
Good
6.0
Pros:
The room was really nice
Cons:
This is the second time our neighbors have been so loud that I was up all night. They would turn the tv up then down. Then talk loudly about drugs and things I definitely didn’t want to hear.
Good
6.0
Pros:
The location was great. The comfort was amazing. The size of the room was more than what I expected. Parking locations to include indoor and outdoor space. Near by gas station, McDonald’s and Starbucks to name a few. A small mini mall across the street.
Cons:
Booking of rooms: I was there 30 days and had 4 neighbors. You would think that, and I’m speculating here based on vehicles and traffic inside the hotel... I can roughly assume 30 guest give or take. Why in the world do I have neighbors during a pandemic if I could visually see vacant rooms on the other side of the property. Additionally to that, the walls between the rooms a thin like paper to the point I can hear partial conversations. Had to turn my TV up a little just so I don’t hear them which I can imagine annoyed them as well. The bathroom window needs to be replaced with a double paned window. There was a horrible draft throughout and inspecting the outside of the building as I walked to the near by gas station I can see they all were to that quality. The WiFi! horrific! Repeaters needs to be updated, software needs updating, continuously dropped every few seconds. Not enough bandwidth to stream and they also blocked you from streaming certain services. Like who does that in this day of age. Not to mention the reception in that area is a dead zone, so you have to basically play phone tag with the reception tower. Mind you, there were many good points to the property. But I believe management is the issue here not so much the facility.
Mediocre
3.0
Pros:
There was a parking garage underneath the hotel. It was local to a lot of things.
Cons:
Upon arrival no one at desk. There was a note to pick up the phone and dial a number. I dialed the number to reach a man that was driving. He instructed me to look on the counter for my slip and keys. There was mine and someone else's. I wasn't happy with that. My info was on the sheet for anyone to see. The pics online I imagine are from when the place was first opened. It does not look the same. The luggage cart barely fit in the elevator with the two of us. You had to maneuver it to get it to fit. In the room no fridge, as stated. The microwave was sitting on the floor with the coffee maker on top of it. There were no outlets near the bed, as stated. The rooms were not soundproof, as stated. The heat worked but when turned down slightly cold air came out. When I went to turn on the tv it wouldn't turn on. I thought maybe the remote needed batteries. I asked for batteries and was told that I wasn't aiming correctly. There was a tiny box the size of a die it wasn't facing forward so I had to adjust it. There was a table but no way could it accommodate a person on both sides never mind one side, comfortably. The room wasn't the cleanest. We stay in hotels often in this area. We stayed for two nights. We will not be staying here again
Excellent
10.0
Excellent
9.0
Pros:
I was nervous to book here based on so many mean reviews, but I got a screaming deal so I made an adventure for the weekend. I stayed three nights,and was pleased with all staff interactions; staff nice. Worth the price, I would definite
Cons:
The Wi-Fi seemed to not always be completely consistent. The property is showing its age and wear and tear but it is a safe place to stay, basically clean, reputable and nice staff. The past reviews have unfairly maligned it. For a budget plac
Mediocre
3.0
Pros:
Bed was comfortable
Cons:
The staff was almost non-existent and what was there was rude and ignorant
Okay
5.0
Pros:
It was there.
Cons:
There were only two ice machines for the entire hotel and both were broken. The coffee maker on/off button was broken so we just microwaved water. There were two lamps in the room, each was missing a bulb, and one of the lamps flickered.
Excellent
9.0
Pros:
Free parking
Good
7.0
Pros:
The underground garage means you get into a warm, dry car even on snowy days.
Cons:
The blinds on the windows that open to the exterior of the building are coated with a thick layer of dust.
Okay
5.0
Pros:
Covered garage. Sufficient hot water. TV works well. Very good location for access to Hanscom Field, Lexington and Concord historic sites, and Boston.
Cons:
Refrigerator runs non-stop and needs defrosting. Bottom of plastic shower is cracked. No decaf provided for one-cup brewer. Turning off the main light switch next to the door also turns off the most convenient receptacles for charging.
Mediocre
3.0
Pros:
Convience of location, indoor parking.
Cons:
Room very outdated and electronics ie a/c and refrigerator not working. Ice machines not working. And when we informed front desk they said "that's the way most rooms are"! The window lock to the bathroom was snapped off! Tub,walls, furniture had stains.
Poor
1.0
Pros:
I was close to the location I was going to.rhe gym was not as I expected.the breakfast was not good
Cons:
Nothing
Good
6.0
Pros:
Covered (underground) garage
Cons:
No "Do not Disturb" flag to put on the doorknob. No water cups supplied (glass or plastic). Blinds on the bathroom window are filthy.
Excellent
9.0
Pros:
Price is good
Cons:
Hotel has some issues with maintenance. The sink stopper was broken and the blinds had a hole in the end where the plastic had broke
Mediocre
2.0
Pros:
Staff was very nice!
Cons:
Room was cold. Had to re-key room passes. No extra blankets in room.
Mediocre
3.0
Pros:
The staff was extremely nice.
Cons:
Room wasn't exactly clean, free breakfast was more like coffee and a muffin had to go next door to McDonald's to buy a real breakfast. Remote control didn't work. Ceiling looked like it was about to fall in and found hair all over the bath tub.
Excellent
10.0
Pros:
The staff was great when i needed to interact with them.
Cons:
The entrance was hard to find as there is no signs lit up anywhere. There was alot of homeless people hanging around the hotel as well as them sleeping in the lobby. Pancake machine didnt work for the free breakfast but other than that it was a good stay.
Excellent
8.0
Pros:
The location was amazing. It was very close to the highway and also had multiple different stores within walking distance including a few different food options. The staff was extremely friendly
Cons:
The outside of the hotel could use some new paint. From the outside you would never expect it to be as nice as it is on the inside
Okay
4.0
Pros:
Having enclosed parking was nice.
Cons:
The sound was awful in the rooms. The whole place centers around the pool so the noise echos.
Excellent
8.0
Pros:
Nice set up. Easy to find.
Cons:
Quite dusty
Good
7.0
Pros:
Hands down, the best thing was the clerk at the desk. She was friendly and pleasant and responsive to my needs. She clearly likes her job and she is a great representative for the plaza company.
Cons:
When I saw the word "plaza", I thought we were going to get a really nice hotel but this one seems a bit run down and old. The room was definitely nothing special. The cheap toilet seat was cracked.
Poor
1.0
Pros:
The staff was nice
Cons:
This place is easily the dirtiest places i have ever stayed...had it been earlier by the time i got there I would have found another hotel to stay out.
Okay
5.0
Pros:
Has all amenities but was a tired hotel. Good price if you want a hotel to just sleep at.
Cons:
Hotel was very old and had everything you would need but it is definitely not a Hilton. Ok hotel for the price with minimum amenities.
Excellent
8.0
Pros:
The swimming pool
Cons:
The free breakfast
Excellent
9.0
Pros:
Good sized room. Dont let the outside deter your decision about this hotel. Lots of good eats around too.
Poor
1.0
Pros:
Nothing
Cons:
Breakfast was awful , items were stale and bad. Ran out of items. There was a staff room that was next to our room and the staff was extremely loud all night keeping us up. When I told the girl at the front she could careless. I will not recommend
Excellent
8.0
Pros:
Good size room. Has an indoor pool. Breakfast was good, includes a waffle and pancake maker. Underground parking is available, really good when winter arrives.
Okay
5.0
Pros:
Location, location, location!
Cons:
No longer serves a hot breakfast.
Excellent
9.0
Pros:
It was a nice quiet place in a good location within walking distance of places to eat and enjoy without the hustle and bustle of the city. Wish we had more than a day to venture out. Would definitely stay there again.
Poor
1.0
Pros:
The price was the reason I picked this location..... I guess you get what you pay for ..... could not sleep peacefully worrying there may be bed bugs
Cons:
I disliked the room as soon as I walked in, it had a foul smell . The bathroom was dirty. Worst of all, were the stains on the bed sheets. My daughter begged me to sleep in the car. How sad!!!!
Mediocre
3.0
Cons:
TV and refrigerator not working, Wall cover of electric cables open Breakfast promised at 6 am - nor ready Attendant sleeping
Poor
1.0
Pros:
the pool was the only good thing about the hotel
Cons:
room, wifi, personell, security
Okay
5.0
Cons:
No one at the front desk during check-out at 7:15 am
Okay
4.0
Pros:
The price was good, and it is next to a McDonald's for a late night snack. The underground parking that is secured was nice
Cons:
The pool was closed, it was a very old hotel. Felt like you stepped into 1970's. Very noisy and unable to keep the lights from shining into the room. It was clean however, and the area felt safe. Good for a cheap quick nite.
Okay
5.0
Pros:
Pool was heated and in good condition. Although it was closed for half the time. That was irritating.
Cons:
The breakfast was awful. There was hardly anything left when we got there, there was no silverware, only one waffle maker which meant we had to wait for 30 minutes before we could get a waffle, the layout of the breakfast was disorganized and dirty.
Mediocre
3.0
Pros:
Not too expensive, but would pay more for better hotel.
Cons:
Outdated . Couldn't find spa. Does it exist?
Poor
1.0
Pros:
NOTHING
Cons:
EVERYTHING
Okay
5.0
Pros:
Pool was very nice. The temperature of the water was very comfortable.
Cons:
The door in the bathroom needs to be replaced. The wood on the bathroom side is splintering. I didn''t think the room was worth the price charged.
Mediocre
3.0
Pros:
Room was clean and bed was comfortable
Cons:
Staff did nothing to stop the person shouting in the hallway at 3:30 AM. Staff members were shouting in the atrium at about 5:30 AM. No ice bucket or water glasses in room.
Good
7.0
Pros:
The morning clerk was very generous in offering me a lot of breakfast items, especially considering that I had missed breakfast by two hours. The night clerk was a bit of a jerk.
Cons:
I arrived at the hotel after4am. The night clerk asked if I was tired. Duh. He kept fiddling around on the computer delaying my departure to my room. He curtly stated twice that breakfast was over at 9. The fan in the room was excedingly loud.
Good
6.0
Pros:
Clean
Poor
1.0
Pros:
Unfortunately, after much review of my stay here, there is nothing that I can say that I "liked" about the hotel. Our stay was merely "tolerable". We were just one step away from checking out and looking for another Hotel.
Cons:
The appearance was dingy. The building looked run down. The pool was located in the court yard causing every noise to echo into your room. The breakfast was cheap, like a high school cafeteria. The mattress's were boards, no springs. WIFI was lousy.
Okay
4.0
Pros:
Location and wifi
Cons:
Majority of staff. Blood stains on sheets, way too much chlorine in the pool, pool does not get cleaned daily, and was not heated as they said it was, poor breakfast selection. Rude staff attitudes. Knocking on my door sometimes before check out and etc.
Okay
4.2
Pros:
Nothing!!
Cons:
Falling apart, ridiculously freezing cold, breakfast was a joke,dirty as all hell. Never again!!
Good
7.0
Pros:
Fair price, breakfast included.
Cons:
We got a non smoking room but it did smell rather weird so we had to air it out. Our room was also next to a loud street.
Good
7.0
Pros:
Free Parking, Good Wi-Fi, Free breakfast is OK.
Cons:
Outdated
Good
7.0
Pros:
The location of the hotel to my destination was within 20 minutes or so. That was good I was gone most of the day so I wasn't able to use the amenities on the swimming pool. Good morning breakfast was so so. It's an older Hotel but it's in good repair my
Cons:
There was a lot of perfume covering what I don't know. Maybe the chlorine of the pool which is in the center of the hotel my bed was very comfortable. Wi-Fi was very very slow. I'm not from Norwalk
Mediocre
2.0
Pros:
Location
Cons:
Very noisy, rooms old and smell, pool area looks nice but the noise day and night is shocking the underground car park was more like a storage area for broken items from the hotel all the rubbish bins were overflowing. I managed to stay there 9 hrs then checked out a day early couldn't face another hour in the building. When checking out I wasn't even ask how my stay was or why I was leaving early Overall -1 out of 10
Good
7.0
Pros:
Staff was responsive to noise complaint.
Cons:
Breakfast was... not. Also, with only 3 to 6 guests in the entire hotel, why were we right next door to each other?
Poor
1.0
Pros:
The hotel offers a nice appearance and has some amenities that could be nice
Cons:
Windows did not close completely allowing for street noise all night. HVAC could not be adjusted. Bathroom smelled of cigarette smoke. TV could not be operated by the remote - supplied later by clerk. Electrical cords jury-rigged. Place was terrible.
Poor
1.0
Pros:
Na
Cons:
Dirty. breakfast is very bad
Poor
1.0
Cons:
Bug ran across my chest while in bed.
Excellent
8.2
Pros:
Room it's very clean and the pool
Cons:
The back stairway do you need pay attention it's smell bad (pp)
Mediocre
2.0
Pros:
Location
Cons:
I don't know where to begin. When I arrived, the person behind the desk couldn't get off the phone to greet me properly. Next, he scanned my drivers license, which I found odd that he had to do that. The hotel needs to be painted, and updated with new amenities such as the television in the room. The TVs are old tube TVs with no remote. The cable was spotty at best. For the price I paid per night, I expected better. It should be considered fraud to pay more than $50 to $60 a night to stay here.
Okay
5.4
Pros:
Close to where I needee to go
Cons:
Very outdated and not very welcoming.