Breakfast options were good, great location, room is comfortable
I would have given a higher rating, but on one of the days we stayed, house-keeping did not clean our room. When the issue was brought up to the hotel staff, not real apology or explanation was given. Other than that it was a very nice stay.
None of the amenities they promised
Nice breakfast, but heavy on the sugar and carbs. Has workout center and small pool.
Billed themselves as providing free airport shuttle & there was none. Suggested I call a cab ($100 ride) instead. Did not provide cleaning service because it was a holiday weekend. Staff utterly unapologetic. did not provide evening happy hours on holidays, either. The most eye-rolling I've ever seen in a hotel staff. They were full of themselves.
Surrounded by rich colonial history and the vibrant business community of one of Boston’s most charming suburbs, Element Lexington is just 20 minutes from downtown Boston and within easy reach of its cultural, entertainment, and sporting venues. Maintain your balance. Our state-of-the-art fitness center, refreshing pool, and healthy food options all help you be at your best. Bright and open multi-purpose public spaces are inspiring settings for work, play, socializing, and unwinding. Energize in a smarter space. Our open-flow guest rooms are designed to meet all your needs, with fully-equipped kitchens, the signature Heavenly® Bed, and more, all thoughtfully arranged to rejuvenate you for work or play.
Based on 652 reviews
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