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|"Food was excellent and really great."||(in 38 reviews)|
|"Full English breakfast was excellent."||(in 39 reviews)|
|"Kate was very helpful and friendly."||(in 20 reviews)|
|"Room was extremely dirty."||(in 37 reviews)|
|"Poor pressure in shower"||(in 16 reviews)|
|"Room a bit tired."||(in 7 reviews)|
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Understand that I arrived on business 3 days before the hotel Is officially due to open. The hotel is in a great location and the main building looks very nice, was locked so could not enter.
I was allocated room number 9, this is an annex. The room was not clean, did not look it had been cleaned prior to my arrival. The decor is poor with filler having been applied above the bed and left, the front bath panel in a poor state of repair, no windows to open to let air in, the glasses that were left out to drink water from were very dirty, overall the cleanliness of this room was not acceptable.
It had a bed, which underneath the bedspread was clean. Or looked it.
Had not been cleaned anywhere. Yes, it was not open as such due to Covid but we were on work and, as it was advertised we assumed it would be serviced as normal. I would that this was not normal as was bad. The management was had to contact and due to the present situation we never actually saw any staff. The breakfast was included in the price but as the kitchen wasn’t open we were given as breakfast box each which was pathetic.
the bed was comfortable
The room had no ventilation until I went to bed I had to keep the door open The hit water heater was next to the bed there was no toilet paper there was an awful smell coming from the bathroom the kettle for tea making was all furred up, could /would not use the pre packed breakfast box was poor and the fruit was off.
The communication was amazing I cant fault them at all,my whole experience was contact free so 5 stars
but the standard of the room want great,the shower had used bottles of shower gel in it and the draw on the vanity full of tobacco
The heating in the room was great as was the breakfast, staff very helpful and friendly
The bathroom could be cleaner, light bulbs not working for all three days
based on 246 reviews
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