Benitses Arches

Nothing! The room was in a third floor with no elevator and my partner suffers if a heart condition and was very tiring to go up and down. We asked for another room and the girl said in her bag English: that's your room, stay there. Probably because only the third floor had seaviews and they were scared that we may complained because we book a see view room. I would have paid €40 for that room and ended up paying almost €100. I felt ripped off. I looked around and even in Booking.com and everywhere I found better properties for €45 and €60. I was not happy and wanted to leave and the hotel didn't want to let me go. They said stay or lose your money as we will charge you 100% if you go. We stayed but it was very uncomfortable because the Italian couple that run the hotel were always drinking in the bar and wouldn't even acknowledge us when going in or out. They never apologise or tried to make our stay pleasurable. They were hardly at reception but eating and drinking in the snack bar. I had s few problems with the room such as dirty bed linen and blood spots similar to the ones you get when bitten by bed bugs, broken refrigerator and old towels with big holes but the Italian managers were never present and had to report it to cleaning ladies with very insufficient English. It was a total nightmare!

I didn't like anything. It's a depressing hotel' badly run and with no charm. The facilities are poor, it's dirty and very badly run. It's expensive and not worth the money and it ruined my holiday the stay in this awful hotel! I was very dissapointed because I reported to booking. Come and they didn't help me. I was willing to pay a penalty for leaving f but to charge 100% of the stay was abusive a d I couldn't afford it so I stayed but I actually wish I had left as I much rather lose the money than ruin my holiday! It was a disaster! I was also amazed how badly the Italian managers dealt with the situation just ignoring us and made us feel like unwanted dogs. I really wish I had left! I hope booking.com contact me as I feel very dissapointed and cheated!