Hyatt Regency Boston

Nicely decorated, modern rooms, friendly staff. I loved that there is a window that opens for fresh air! Lots of storage and well-designed features in the room. Very clean. Good location. You can park for $40 in the self park instead of the $58 valet if you want.

Beds were not comfortable- woke up with a back ache both days. Unpadded, firm mattress, not plush or lux feeling. Pillows were all the same, heavy feathers, no different options. NO privacy in bathroom, it had flimsy double pocket doors with a large gap at the bottom. There is no bathroom fan or ventilation for showers or other uses, so it gets really damp and steamy. Terrible if you’re staying with other people, but fine if you’re alone. The location is a bit strange- the reception is on the 6th floor instead of when you enter the building. We were greeted by a strong smell of fish in reception, overlaid by a strong perfumey smell (the restaurant’s clam chowder + air freshener, perhaps?). They advertised on an in-room card that you can request a variety of items (including tea kettle), but when I asked for a tea kettle they gave me one with an obviously foreign plug that couldn’t fit into an American socket. Odd. I would pick a different hotel next time if only for the uncomfortable beds.

I got what seemed like a great room - corner junior suite. Although it wasn't mentioned, I think this was an upgrade on my booking.

Unfortunately, there was a locked connecting door from my room to next door, and you could hear hushed voices as though they were in the same room. Arriving very late from a long flight over time-zones and leaving early, I was able to sleep and didn't have the energy to ask for a move, which I guess may well have been forthcoming; but the hotel shouldn't have rooms with no soundproofing between them like these two had. I'll always try to avoid any hotel or chain with a 'destination charge'. Not just because of the underhand nature of this (also, how can a charge cover "complementary" water?) but because of the meaningless plastic tat it generates (souvenir Boston magnet?)