Byblos Comfort Hotel

At first and upon arrival the staff were kind and extended warm welcome to us

Very disappointed from the weak WiFi connection, internet connection keeps disconnecting and it’s very weak and it doesn’t cover all the areas of the room and Hotel. The room description is not accurate as they described the executive suite of having a sofa bed but in fact the sofa in the suite is a standard sofa and not a sofa bed as described on Booking.com. The worst thing happened to me is when I was asked upon check-out to pay again for my stay despite that I fully paid for my stay upon arrival, I had to tell the receptionist why you’re asking me to pay if I have fully paid? Then he said it’s ok and that was very weird to me! Breakfast is poor and the most important aspect of the breakfast is not available such as the coffee and hot milk, instead they provide Nescafé sachet and hot water and it’s completely self service without the presence of a waiter or waitress. The kitchenette cabinet was empty of any kitchen tools, no utensils at all. In general this wasn’t the perfect hotel for us and I wouldn’t return to this hotel again as other better choices are plenty.