Pros: "Food and services"
Cons: "Seating leg space"
Pros: "I was very late and the gate was closed but the staff helped me make it on time."
Cons: "I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less."
Cons: "Unfortunately there were many babies crying and poking around the entire time, but that can’t be helped. Everything airlines related was great though."
Pros: "Crew helped me with a chamomile to help me sleep."
Cons: "It was quite good"
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Pros: "reached before schedule. giving passengers enough time for getting off board and give them a little extra time in hand."
Cons: "flight attendant responsible for boarding the flight was rude. he gave unclear instructions creating confusions. the flight interior was average/below average. really inferior quality compared to other emirates flight."
Pros: "The crew is great . Service excellent"
Cons: "Thank you so much Emirates airline you are the best"
Pros: "Every thing was great"
Pros: "same, crew is amazing"
Cons: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
Pros: "Everything from take off to service to landing. Was superb, real proffessionals."
Pros: "Almost everything"
Cons: "Not sure you can change anything but it seems as if we had an inordinate amount of crying kids. On a 14 hour flifht, that was hard"
Cons: "I thought that may i find a gluten free food on airplane"
Cons: "flight was delayed for 4 plus hours after they started the boarding process! food was ok."
Cons: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"
Cons: "Provided a very poor quality hotel, i missed extremely important business meeting in beirut"
Cons: "Calling to board.first class. Business. Rewards.. not calling the old people to board first.... my mom is 84 years old by the time she got to her seat row 45 she was exhausted... then we turned the light on she needed water for her medicine... we had to wait 45 minutes because the crew was to busy socializing"
Pros: "food wifi"
Cons: "the airplane was filthy and old the touch screen was malfunctioning"
Pros: "Flight was light and was comfortable"
Cons: "The flight was light. Even with that the crew seemed checked out. Did not come by to offer additional drinks or snacks. I noticed some unprofessional physical contact between few Crew members."
Pros: "Everything i mean whats there not to like ?"
Pros: "food, comfort, entertainment, staff - very good all round"
Cons: "toilets could have been a bit cleaner"
Pros: "This was a short flight, but still they served coffee, tea, and food. Amazing."
Cons: "Not much to say. All was fine on such a short leg of the trip"
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Cons: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Cons: "I wish they had consistent cabin bag policy through out the journey."
Pros: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Cons: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Cons: "Honestly nothing perfect Airline Definitely I will use the Emirate at airline again and again"
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "Excellent all the way."
Pros: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
Pros: "The staff was very attentive and helpful."
Cons: "The process incase of any delays was very slow. We were on the flight for around 24 hours. I would like to request some kind of remuneration for the inconvenience caused."
Pros: "On that route the plane can be quite empty on the Melbourne-Singapore leg, meaning lots of space to sleep in coach."
Cons: "Food served very fast (I barely had my first bite that they came with coffee and tea and never seen again). Quality of the food was ok."
Pros: "The courteous and friendly on-board service, spacious seating and clean men's rooms were the best part of the journey. The smiling stewardess were outstanding in creating a happy environment. I will consider Emirates for my future travels."
Cons: "Coffee was ok but could be better."
Cons: "Delay in leaving the plane even I were seated first raw!!!"
Pros: "Loved the seating space. Comfortable seats and I was able to stretch my legs a bit even though I was in economy. Didn't even feel like I was in the air for almost 9 hours."
Cons: "Boarding was a bit late and could have been organised better."
Pros: "The crew was both plentiful and friendly, both on the ground and in the air. The entertainment choices were outstanding - the best I've ever seen, including first class on other airlines. The food was excellent."
Cons: "Nothing. Great service, great food, great airline."
Cons: "The service that Emirates provided."
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "Entertainment on board"
Cons: "Your flight attendants are terrible, I asked her 3times just to get some water and she raise her voice to me, and I press attendant call button for 5 times just to get some more water but non of your flight attendant showed up at my seat, I'm a purser of Thai airlines so I know this Emirates flight attendant service was suck. I will never fly with Emirates again, so bad services"
Pros: "Helpful airhostes"
Pros: "Ample legroom, accommodating flight attendants, ample overhead space, great entertainment on board. WIFI available, plane beautifully designed. Wash rooms clean. Generous free baggage allowance. Food pretty good. Overall, a very pleasant experience."
Cons: "WiFi free, but a bit weak."
Pros: "Spacious seats..comfortable flight and great on board service"
Pros: "Seats are comfortable and plenty of entertainment available. Service is prompt and friendly. As good as it can be for a long international flight."
Cons: "There was only one hour of wifi, seriously? I mean Dubai is one of the nicest airports but maybe whats necessary is to be able to cater and not just put up even more redundant shops which lack people. People are traveling and might actually need to be in contact especially since flights are so spaced out"
My family of four have to sit four different seat. It was never imagined such kind of flight.
Pros: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Cons: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
Pros: "The check-in crew in Chicago was very nice and efficient. The flight crew on-board were not friendly, they were very curt and rushed, and did not go out of their way to be helpful."
Cons: "Friendlier staff during the flight. Better food for breakfast. The connection port for my headphones did not work...I would not have been able to watch movies if I hadn't brought my own single connection head phones."
Cons: "Need improvements"
Cons: "If they had gate number on bording pass from Doha to ahmedabad."
Pros: "Crew was very attentive & met all my expectations."
Cons: "they cancelled by booking just before hour depature.."
Pros: "Crew was amazing."
Cons: "I had a problem with the seat cushion. Not comfy enough."
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Cons: "Cancellation of the flight could have done before boarding."
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"
Cons: "Entertainment for a 4 hr flight was terrible"
Cons: "I didn’t like the spicy food"
Pros: "The staff wad nice"
Cons: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Pros: "Crew were very helpful and courteous"
Pros: "The long flight from Houston to Doha was good."
Cons: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Pros: "They do their job well"
Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"
Pros: "Business Class is wonderful"
Pros: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Cons: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Quality of foods and service"
Cons: "I did not like the entertainment because it did not work well!!!!!"
Pros: "Boarding was good and the flight was on time"
Cons: "The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality."
Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."
Cons: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Pros: "Nt bad"
Cons: "Attendants were skiving at the back"
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Cons: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."
Pros: "Quick and easy boarding and decent crew."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Pros: "The crew, they were very pleasant and good about taking care of our needs."
Cons: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Pros: "Service always attentive , availability of food on demand outside scheduled meals ."
Cons: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Pros: "Was the crew amazing"
Pros: "Professional staff."
Cons: "The flight info on the screen has to be much better"
Pros: "Friendly crew and smiling"
Cons: "Entertainment movies being cut off before landing and long advertisement ahead of starting movie"
Pros: "Super safe and comfortable"
Cons: "The food"
Pros: "Everything was as expected. Felt like there was more leg room than other economy flights."
Cons: "It was a short flight so I can’t complain very much. The food was underwhelming."
Cons: "No place to put the luggage allthe passengers put their coats and left no place for the carryon"
Pros: "An okay flight"
Cons: "Everything But still a cheap short flight"
Pros: "Quick boarding, no hassle, great crew"
Cons: "The food isn’t interesting, but that’s okay for a short leg"
Pros: "Crew on floor and boardind"
Cons: "Very hot in the plane"
Pros: "the crew were so friendly. the food was good."
Pros: "Plan was full but loading of passengers and most importantly managing their hand luggage was incredibly efficient and timely."
Cons: "Overall a great experience"
Pros: "What we liked about this flight was, for such a short flight you get a meal. Staff on board were great also."
Cons: "Our grievance is with ground crew at BEY airport and AMM. 1 piece of lugagge was left in AMM though it was checked connecting from our previous flight. Upon arrival we were told they would contact us. After a long back and forth as we did not have a local number, they tried to dismiss us by saying someone would whatsapp us to let us know when the luggge has arrived. SPOILER ALERT: they never did. We insisted on finding out more and after being pressed they admitted they had received a note from AMM airport that the piece of luggage would arrive in the next flight (5 hours later). We returned later on and found we needed a special permit at BEY airport, only the person on the piece of luggage was allowed back in. Upon receiving the permit, staff continued to press for a name of who confirmed the luggage was there, we told them they had confirmed earlier. I was allowed inside and found the piece of luggage still on the belt though the flight had landed 3 hours earlier and the carousel was being used for another flight. Apparently they don’t bother to check or act on the messages until the end of the day. Finally, we had to argue to be compensated and received $30 USD for our troubles even though they should have offered this as standard practice."
Pros: "Very spacious and new aircraft from MEA. What’s more, the captain landed the plane exceptionally smoothly but that’s no surprise from coming from that airline."
Cons: "Flight was later Seats are not comfortable"
Cons: "No special lane for business class"
Cons: "When u r listening to a movie and the crew speaks to the passengers the voice is extremely high. Very disturbing"
Pros: "Direct flight"
Cons: "Food and entertainment selection can be improved"
Cons: "Price of ticket"
Pros: "Straight flight"
Cons: "Good was mediocre"
Cons: "As above Im asking for compensation later on with official email for all my loss"
Pros: "Even though the flight was short, the still served us a very nice snack. Also the seats seemed to have more leg room that other airlines."
Pros: "The service is amazing!"
Cons: "Lights on No air Hard seats"
Pros: "Kayak is a wonderful site for ticketing."
Pros: "Boarding. Hostesses greetings and attitude"
Cons: "1- Seat Cushions are all used up and have become uncomfortable to sit on. 2- Safety video was thought to be a limited time promotion, yet has seemingly replaced hostesses safety instructions role and has become over-used and abnoxious to listen to each time. 3- food variety is low and choices of entertainment is limited compared to the price being paid. 4- over the last few years of travelling with MEA, the RUH- BEY trajectory has flown on time a handful of instances. Though it might be the most expensive usd/mile flown. not sure what mea's problem is."
Pros: "Very good crew and smooth flight"
Pros: "It was a great flight"
Cons: "Upon arriving to the airport I was informed that they had cancelled the booking for no reason. I had to buy a new ticket at the airport for double the price. Now I am concerned about my credit card information being on such an insecure website."
Pros: "Staff were so nice"
Cons: "Food is so so"
Pros: "The aircraft was clean and the staff were so nice"
Cons: "Breakfast was not that good,,,"
Pros: "good service"
Cons: "plane was very late"
Cons: "Boarding..no priority for families with small babies"
Pros: "The crew is very helpful and very friendly"
Cons: "The delays while boarding"
Cons: "more than one hour delay, is too much and i went out of schedule because of this unexpected and not announced delay??!! which i don't know why it wasn't announced."
Cons: "Everything Delay in departure No earphones No pillows"
Pros: "I like the new plane and its cleanliness, the professional take off and landing, the friendly welcoming and the helpful crew. There was no food due to the short time of the trip, however, a juice box was offered and other on call request were fulfilled."
Cons: "The delay in boarding and departure is not a respectable or a pleasant issue, irrelevant of any cause."
Pros: "I was flying from dubai to Beirut. On the 27th on January. There was heavy traffic on Mohammad bin zayed road. The traffic was literally closed. I went ahead of 4 hours. Got stuck. Reached 20 mns late. The gate was closed. There was no one in the office. I had to sit and wait for zero outcomes. I had to book another flight"
Cons: "Flight was delayed for almost an hour!! You have to wait for double the flight duration, which doesn't make much sense."
Pros: "Timing, cleanliness, staff"
Cons: "Everything was great"
Cons: "Uncomfortable seats"
Pros: "I was surprised on my short hour long flight that they still served a food tray. Sandwiches were OK, also included a pudding cup, a juice box and a water cup, more than expected and pleasantly surprised."
Cons: "Even after online check in I could not enter through security until I checked into the airport counter, streamlining that process would be more appropriate, especially if you arrive at the airport an hour before the counter opens."
Pros: "The flight was very comfortable , taking off and landing were Excellent , didnt feel at all any bumping againt runway"
Cons: "Cant say much that i didnt like it but there was a chewing gum left on the duty free guide book was left there and Passed unnoticed by cleaning staff"
Pros: "It was fast"
Cons: "The passengers were too loud"
Cons: "The check in process in Beirut is a DISASTER - not clear where to check in and no one will answer a simple question accurately. Finally decided to use the online check-in kiosk and went to the 'baggage drop' and was told it was 'only for business class and my gold card didnt count'. The airline and the flights are OK, but the situation at Beirut airport makes you want to use ANY other available airline option."
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
We had a 14 hour flight and the attendants worked very hard to keep us satisfied. I would definitely fly Swiss again
Pros: "The food and very professional and friendly service."
Pros: "The crew was friendly and helpful."
Cons: "The food is good k"
Pros: "Amazing crew and great comfort"
Cons: "Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems."
Pros: "Captain was great !"
Pros: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Cons: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pros: "Crew was very friendly. Seat a pretty comfortable."
Pros: "Very nice crew. The flight attendant brought me a second dessert after I raved about it (excellent strawberry mousse!) Warm croissants and bread for breakfast! The even came with seconds. Yes! Delicious Easter eggs on both flights. Good selection of movies"
Cons: "The width of the seats. Tricky to have that elbow rest, it is you or your neighbor!"
Cons: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Pros: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Pros: "Food was tasty. Crew was very good."
Cons: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Pros: "service, food and chocolate"
Pros: "Everything, but the lack of entertainment, and the seats I bought were separated."
Cons: "The lack of entertainment, and the seats I bought were separated."
Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Pros: "food was great in economy"
Cons: "the 7 hour transit time"
Cons: "The flight was delayed 30 minutes. Not once did we hear an apology. They also changed the gate on us last minute and didn’t communicate. We discovered accidentally"
Pros: "crew great smooth flight"
Cons: "no problem and happy crew."
Pros: "Swiss service relayable"
Pros: "Flight is super short and was delayed Boarding is terrible - everyone jammed up and pushing in Just an average boarding"
Cons: "Plane was late Self checkin is not for everyone and good half of people did not know how to use the machine and it greatest delayed the process .. cattle is transported better !!!"
Pros: "Smooth flight"
Cons: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Pros: "Friendly crew, clean flight"
Cons: "Charged 45 SF (about $50) to check 1 bag"
Cons: "Business class service The hostess forgot my request twice. ..."
Pros: "The chocolate"
Cons: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."
Pros: "Great flight, happy to have service from Zurich to Nis."
Pros: "The Swiss personnel both on board and off (check in) were courteous, efficient and very nice."
Pros: "Service and snacks are great considering really short flight"
Cons: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Pros: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Cons: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"
Pros: "It takes two minutes to get to a live operator when you call. Simply amazing."
Cons: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Cons: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"
Pros: "Excellent boating procedure Friendly crew good service"
Cons: "Seats smaller, especially well the seat be afore head rest is pushed back!"
Pros: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."
Pros: "I like that Coke Zero was available."
Cons: "My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down."
Pros: "Flight crew and gate agents were amazing"
Cons: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
Cons: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"
Pros: "Night flight. Food is fine."
Pros: "food, staff."
Cons: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."
Pros: "Excellent service ans quality flight"
Pros: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."
Pros: "Crew great"
Cons: "Seats cramped"
Cons: "not enough leg room with black metal boxes where our feet should go! food was discraceful, especially coming from italy, the calzome was an insult. i dont expect gourmet, but this was inedible. the rest of the meal was also not good. seats were visibly discolored because old and icky. old plane, really loud engine background noise. . . staff seemed unhappy. I think as a rule that if the staff notices some uncourteous person reclining completely in coach and there is someone behind them, especially if it is a person with longer legs, that they might nicely suggest to that reclining person that they are rude and should recline less. the staff on this plane did nothing of the sort for several violators of this type"
Pros: "mtl to Zuric was t"
I liked the service, the food, the gifts, the children were very happy..a lot of money. it would be nice to have the children in one sector of the plane
Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation
Cons: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Pros: "Entertainment, and crew was nice"
Cons: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Pros: "Reliable, high quality service"
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Cons: "Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!"
Pros: "The staff was kind and well spoken on the flight."
Cons: "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
Pros: "Not much"
Cons: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Cons: "Boarding. The gates were cheep changing. Poor room between seats."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Cons: "Shake all the time,vomited"
Pros: "Boarding was on time. but food was very bad."
Cons: "I reserved my seats for all my destinations . And paid for that in advance. TURKISH airline refuse to give me the same seats and they said this not exceptable for them . I was very mad ."
Pros: "Excellent crew service & food/beverage offerings"
Pros: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Cons: "Istanbul airport is so overpriced, crowded and small."
Pros: "Punctual in terms of reaching destination, all else average."
Cons: "Less leg space, pantry service below expectations."
Pros: "The crew is very nice and try to make the flight experience easier."
Cons: "They lost my luggage, and this is not the first time either"
Pros: "Overall flight is good"
Cons: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Pros: "Luggage policy, helpful ground and air crew. Price."
Cons: "IST stoppover, damaged luggages."
Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Pros: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Cons: "I had to take flight from San Juan to JFK on Jet Blue seperate ticket that supposed to leave san juan 5:26 am and get to JFK at 9:18 am , Jet Blue got delayed 5 houres due to the weather , when i got to JFK i went to the counter of Turkish Airlines to re book on another flight , i was attended by Indian look manager , he was very very very nasty with me and he told that the Turkish Airlines had cancelled my ticket and his comment to me ( you boughtyour ticket socheap there fore you need to pay $1650 dollar for new ticket and there is not gurranted i will be takig the next scheduled flight and i have to waite for thenextday ) he was very nastuy, so i went to Emirates Airlines and i bought a new tickets for $1475 dollar and ileft JFKwithen twohours , now when i want to retune from Lebnon i caled Turkish Airkines and they had informed that they cancelled my return ticktes as well , when the plane was delayed in san juan Puerto Rico Jet Blue manager in San Juan call Turkish Airlines to exolaine the situatuion and the agent had confirmed that i will be rebbok on another flight. I lst my ticket with Turkish and i will never recommend this Airline to no one from now on. I,m asking if i can use the monry that i had paid if i can rebook future flight , please do something i lost my tickets with Turkish and i had to pay $1475 dollar on Emirates , NO one seems to care .I have all the proof thatJet Blue gave me the boarding pass on Turkish after the station manager in San Juan called Turkish and they authorized him to print my boarding pass ( i have it all) unfortunatly Turkish refused to helo. Pleaseinvistage this situation and let me know, you may reach me via my email or my cell (787) 409-2288 Kind regards, Hasan Ali"
Cons: "departure time changed 3 times"
Pros: "Flight was smooth. Staff were helpful and professional."
Cons: "Screen was not working to watch movies and only a sandwich was given as dinner. Also drinks choice was very limited"
Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"
Pros: "Same as my Los Angeles flight, my Athens flight and my Beirut flight Extremely pleasant"
Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
Cons: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Cons: "It never happened."
Pros: "Very friendly crew, specially a guy I believe was called Gilbert maybe."
Cons: "There was no intertainment only the map. Not even music."
Cons: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Pros: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Cons: "Seat size! Boarding queues"
Pros: "The entertainment was great Wifi at the terminal was great"
Cons: "Boarding was a nightmare, no lines were formed, people were not kept in order People were boarding with oversized luggage and it was allowed by the crew People were talking at a very loud voices across the cabin and staff never intervened Many people were standing during the landing and were opening the overhead compartments, staff never intervened I am allergic to cheese and there was no replacment"
Pros: "I love how there is wifi on the long flights,great movies,food taste so good and the crew is so nice and helpful. I've tried Turkish Airline few years ago and since then I haven't changed my airline and I book with them to all my family :)"
Cons: "I always fly with my dog and he goes with me down by my feet so this could always be uncomfortable cause it's tight and not much place so I wish they give a little better seat for people who travel with their pets on board."
Pros: "Entertainment on board had a good selection of movies"
Cons: "The flight from Sarajevo was delayed for more than 2 hours, layover in IST was more than 8 hours, no complementary hotel or lounge stay was offered, selection of movie should take into consideration flight duration"
Pros: "Very helpful and respectfull crew"
Cons: "Boarding started 20 mins after the designated time"
Pros: "- service was good. staff is very friendly"
Cons: "- it was VERY cold on the plane. on such a short flight i wore a sweater, jacket and ordered a blanket and I was still very cold. I even requested another blanket but they were out. Everyone was complaining about the same thing - seats were very upright, not very comfortable"
Pros: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Cons: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
Pros: "The flight was amazing with every detail. Big thanks from cabin crew as well as i had a free upgrade to business seat"
Cons: "Everything was awesome and nothing was bad in this flight. Big thanks to the cabin crew team"
Pros: "Nice crew, clean seats, good food..."
Cons: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
Pros: "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
Cons: "No problems at all"
Pros: "Everything..the crew the seats and everything."