Very pleasant.The crews are very nice.Food were excellent.
The seating is spaced out nicely, The crew could have offer more drinks.
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
It was great, a little more leg room would have been better particularly since we were in premium economy
Very uncomfortable aircraft. No free entertainment or drinks. Food okay. Won't fly with them again.
The plane seemed pretty old and the food was not good
Flight left on time. Bags came quickly. Crew was nice. But internet never worked and the food was awful.
Charged for internet that never really worked. The food selection was just ok.
Very bad groud crew taking bags less than 7kg Bad food Old plane
Loved that I had an exit row seat, and there was no one else in the row! And again, I don' use on-line entertainment at all (I read or sleep) but I very much appreciate that I didn't hear anyone else's entertainment!
This flight was in the air when the national power outage happened on 28 April 2025 in Spain and Portugal. As a result Lisbon airport was closed and the flight was diverted to Porto. There were no phones, internet or ATMs working and the Turkish Airlines ground crew in Porto were trying to find alternative transport to Lisbon (by bus). This did not materialise until late in the evening. The Turkish Airlines ground crew suggested that passengers may find their own way of getting to Lisbon. That in itself is a failure of Turkish Airlines, but understandable as there were no means of communication. The Turkish Airlines ground crew also said that any expenses insured for travel to Lisbon will be refunded by the Airline through their website. Unfortunately, I could find no way to travel back to Lisbon other than to hitch hike with an Uber driver. Because no systems were available and no credit card payment possible I paid the driver 140 Euros in cash with no receipt as systems were down. I arrived at my Lisbon hotel at 23:30 (flight was scheduled to land at 12:30). Upon contacting Turkish Airlines for compensation they are not willing to do anything as I do not have an invoice for my expenses. They do not even consider the 10 hours of delay and inactivity on their part as a reason to provide any sort of curtesy towards me. I find their behaviour appalling.
It wasn't good. I didn’t understand. They changed 320 dollars for 2 luggage. My ticket was regular and I paid almost 1200.00 dollars. Why they did charge? I want my money back.. thanks Yılmaz polat
All was fine , but air conditioning was not working on board properly so was very hot
The flight attendants were great! The seating for business class is better on other airlines. The food was also good!
Great food, great entertainment and very helpful, caring & attentive staff.
The segment bkk ist was ok. The segment ist to yul the boarding was chaotic with 5 control before get in the plain, in addition to normal control by scanner and metal detector during transfert
One of the best flights I have been on in a while. Food was excellent. The chair-back screens in economy were A+. The crew was friendly and helpful.
Food is getting worse. They use to be different than other airlines. Their economy classes food sucks. Stuff was very helpful.
Boarding was chaotic. Cabin noisy. Temperature a bit cool. Bathrooms not cleaned enough.
Bad service and food was not good. Give very less food.
Food hope it make it international not mainly like pilipino food
Just a little improvement on food but everything is excellent
Like- beer/wine for free Dis-like- all other aspects- customer service was horrible the entire trip. No help from Air Canada after they changed flight 6+ hours later. Also they put us on standby for no reason. Then almost 2 hours to get our bags after we arrived back at airport
This was actually a bus ride to the KW airport. It was smooth and comfortable and on time.
The plane in use lacked an entertainment system (perhaps because it was still being updated?). It was an overnight flight so it wasn't terrible but still. The actual seat was adequate but not great. As an economy flyer, food review is largely irrelevant. I am unhappy with this race to the bottom for services provided especially as it applies to baggage restrictions.
Service Director cut all cabin lights and window screens defaulted to dark, but it was an afternoon flight going west. I spent hours trying to see what was reading as reading lights weren't working either. What the hell.
Good flight, friendly crew and overall - good service on United Airlines.
Enjoyed the flights with Air Canada. Friendly, courteous staff and flight crew - kept us informed and efficiently got us boarded and to destination on time. Seats were reasonably comfortable and good room in the overhead spaces.
The food could have been better. The flight attendant was the friendliest and most helpful I have ever had.
In flight WiFi not working. entertainment system not functioning Food was mediocre poor for business class Service was ok but not excellent Crew were pleasant. Announcements were made at a ridiculous volume.
Short handed at the check in counter. There was only one person and so many people waiting
Plane is old and dirty. My recliner wasn’t working and I was in business class. And my entertainment kept freezing up Plane needs serviced and better maintained. And you may need to teach the crew a little customer service.
Staff were rude! Chairs are incredibly small! Comfort was minimal and food wasn’t edible.
It was a very stressful trip for me and my husband, main reason for the discomfort, kids behind our seat kept kicking the seat behind , screaming all the time of the flight , the seat in front of us has a kid with autism and a young sister with the dad , a nonstop all the 12h hours flight screening jumping overhead, stuff in his hand almost dropped on us and we have to be on alert for any move, I do understand that there will be kids but the thing is no one of the staff even bother to came near the seat and find solution , I believe there has to be a way to seat family with kids ,I’m a person who travel long distance almost every year and I used to take mostly air Canada, Lufthansa,British airways. I figured to use Royal Jordanian this time but it looks it wasn’t the right choice for us and I hope we don’t have to deal the same on our way back.
The flight was fine. There were a lot of babies and toddlers that did not do well on a 12pm flight that lasted for 13 hours. Some were awake and cranky all through nap time and bed time. I don’t understand why Royal Jordanian does not have WiFi on its planes, even for a fee.
Not reserving the bassinet seats for babies who need it. Baggage allowance isn't good. Food quality very poor.
Not so good. Within 24hrs of departure, I checked the seat map and 6E, 6F were available. So i selected them. After reaching the airport, the staff said that those seats were taken away by someone. I told how could that be possible since the seats were taken away by me. But she insisted that someone paid for those seats. I disagreed because the seats were assigned to me. So she assigned us seats all the way down. When we boarded and plane took off, those 2 seats were vacant throughout the journey. To add salt to the wound, one of my bags went missing. I was left with only 1 pair of clothes which was in my carryon bag. After so many followup calls, my bag was returned on the 4th day. I don't recommend Royal Jordanians to anyone.
Poor job on boarding...lot of delays on the landing
Terrible. My luggage didn’t make the connection, even though we had an hour and twenty minutes. My luggage arrived in my city a day ago and I still don’t have it. I will go three days without my luggage and there is no sense of urgency to get it to me.
Two hours late getting in with no apparent reason for repeated delays.
Check in was madness. Boarding was madness. The flight itself was OK, and the flight attendants were nice. Connection to my next flight was two hours. But based on my arrival gate in Cairo, and next departure gate in Cairo, the whole two hours were needed given the inefficient procedures. At the end of my journey (connected to Lufthansa after Egyptair), my checked luggage did not arrive, and after 4 days, has still not arrived.
Everything was ok except cleanliness of the plane, it was poor.
It was appalling! Using small aircraft for 5 hour flights is ridiculous! No legroom, terrible food, no drinks apart from water, tea and coffee (once only) makes it a terrible experience. The cabin staff really badly handled the behaviour of an extremely obnoxious woman who insisted on fully reclining her seat for the duration of the flight with a very tall man behind her. She abused his and the staff and they were not able to deal with her at all other than to tell the man that they are reclining seats and they could not prevent her from doing so. They were also very slow to react when a large nu of passengers stood up and started taking their luggage out of the overhead bins whilst the aircraft was still taxiing at Heathrow. I will never fly Egypt Air again! I know this isn’t the airline’s fault but the security at Cairo airport was a joke. With the terrible security record on flights out of Egypt, they really need to take it seriously. Scanners weren’t working, liquids were allowed on, only one person operating the cray machine and searching bags caused a massive backlog of people…I’m convinced you could have got anything onto that plane if you were determined enough. By the way, it was the same story in Aswan airport.
The plane was old and several things were broken including my seat. The sinks in the restrooms didn’t drain. The armrest on my seat was broken so the seat was constantly reclined. The tray table was broken. The fabric was coming off the seats. The overhead bin doors wouldn’t stay locked. The hotel accommodation was disgusting.
Boarding was chaotic and disorganized, and the foot rest to my seat was broken. But the food was good and the flight attendants were kind and attentive.
So bad we never travel with Egypt air bad service smells bad food bad Ching my sets to back
Food was terrible (I tried the beef plate). Service is improved. The plane is new so it was good enough
Horrible old filthy airplane with brooking seat and entertainment system
Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.
Cairo airport has probably the most stressful and overcomplicated security system in the world. Can't really blame Egypt Airlines.
