The Goan Village Beach resort , Goa

The 1st impression of the pool and gardens is good. That we only stayed 2 nights.

Scruffy. Mouldy. Smelly rooms. Discussing balconies. Rock hard bed. Mattress stained with blood sweat and urine. Dangerous electrics.

There is nothing to like about the hotel, if it was in the UK it would be shut down.

The promotional photos of the hotel appear to have been taken many many years ago when no doubt the hotel was up to its advertised standard. This is no longer the case, many of the rooms are shocking and the hotel is in a general state of disrepair. The pool is a health hazzard with many missing tiles on the floor, grime on the sides at water level and the water quality did not appear to be managed. There were only four sun loungers by the pool and these were old, grimey and not acceptable. Needless to say we did not use the pool at all. Around the hotel we found roofs in disrepair with many many loose tiles waiting to fall off, damaged concrete on stair wells, trip hazzards every where, pigeons nesting in vacant rooms and consequential droppings, boarded up windows, leaking toilets, shoddy electric fittings resulting in many power cuts. If this hotel was in the UK it would be shut down with immediate effect, it is not a safe environment for cliental. The hotel we booked does not reflect the hotel we had to stay in in any way shape or form. On arrival we were offered a dungeon of a room, we declined, we were shown a further room and eventually, a third room was acceptable and better reflected our booking however, the toilet still leaked and during our stay, we had to ask for clean towels and toilet roll, bins were not emptied and water was not replaced. The advertised satalite channels on the TV did not exist as all we had was a message stating that the bill had not been paid and service had been discontinued. We will be taking this up with booking.com in detail and will provide them with a presentation of many many awful photographs. We will also add that we took our complaints to the manager on arrival and she agreed with everything we said, apologised and stated that she had only been there since January. It may change but it will take a long time. In the mean time, in our opinion it should be closed down with immediate effect. AVOID IT.

Good location

Myself and my girlfriend were awoken at 4:30 by the security guard of the hotel trying to climb through our bedroom window. We were on the ground floor and he climbed our balcony and tried to get in. We immediately reported it to the night manager who was fantastic. He called the police immediately and the guy was sacked. He couldn’t do enough for us and checked in every night with us to make sure we were ok.

Location

Room and staff are below average

The property is not maintained. Fish should be included in the buffet.