Good to know
|Distance to city centre||1.2 km|
|Nearest Airport||Toulouse Blagnac|
|Distance to airport||93.4 km|
|"Superb location, helpful staff, excellent room."||(in 151 reviews)|
|"Good hotel in great location."||(in 94 reviews)|
|"Great location and nice lobby area"||(in 228 reviews)|
Time of year
Show reviews that mention
|breakfast buffet||in 112 reviews|
|car park||in 62 reviews|
|carcassonne||in 90 reviews|
|great location||in 314 reviews|
|great view||in 33 reviews|
|helpful staff||in 209 reviews|
|inside the medieval||in 37 reviews|
|main hotel||in 194 reviews|
|ride from the car||in 4 reviews|
|small room||in 164 reviews|
Lovely hotel in the centre of a medieval city
Not a complaint but a bit of a warning: drinks are a little pricey in the bar.
After arriving at the secured hotel car park in the middle of the night and experiencing a little difficulty in communicating with the hotel, the night manager 'rescued us' and took us and our luggage to the hotel and made us most welcome. It transpired that he knew our home town having worked in Wales for two years!
There was nothing about this hotel or its staff that we didn't like and we would be happy to stay there again.
Great location inside the Medieval city.
Getting there was quite a performance. I arrived in torrential rain and hail and took a taxi but was dropped off at a car park and had no idea where the hotel was! Eventually some other people arrived at the car park and I asked them. One turned out to be from the hotel to collect guests as no other cars are allowed inside the old city. I was greeted at reception by a very rude and unhelpful receptionist. That night I asked where the restaurant was and was told it was down the road. I had no coat on as I assumed it would be in the hotel and it was still raining. Again she was very surly so I gave up and ate the complimentary biscuits in my room. The next day’s receptionist was the complete opposite and was friendly and helpful. Again I had the same performance of being dropped at the car park to await my taxi - heaven help you if it doesn’t arrive. The hotel was full of character but was quite cold and very dimly lit, especially in the bedrooms where it was too dark to read.
The property is centrally located in La Cité making it easy to walk to the shops and restaurants. Staff was kind efficient.
Really central location in the Old City.
Breakfast was €15 for continental. Bit steep, not a load of choice. Bar was poor.
Located right in the heart of Carcassonne’s medieval citadel, the hotel’s 61 rooms are spread over three buildings. Guests are greeted by a warm welcome and provided with excellent service by a staff attentive to each client’s needs and comfort. The Best Western Plus Hotel Le Donjon is made up of three different buildings, Le Donjon, Le Clos Trencavel and La Maison des Remparts. Our hotel has a restaurant and lounge, four conference rooms which will accommodate up to 100 guests, business services and a reception area with a television and reading lounge. Our guest rooms are equipped with television, telephone with dataports and Wi-Fi access, coffee/tea maker, hairdryer, air-conditioning, and room service. Elevators are available for your use in Le Donjon and in La Maison des Remparts. Enjoy your stay.
based on 2,288 reviews
Things to Know
- Pleasant hotel grounds
- Comfortable beds
Policies vary by room type and provider.
FAQs when booking at Best Western Le Donjon
Where is Best Western Le Donjon located?
Best Western Le Donjon is located at 2 Rue Du Comte Roger, 1.2 km from the centre of Carcassonne. Aude Gate is the closest landmark to Best Western Le Donjon.
When is check-in time and check-out time at Best Western Le Donjon?
Check-in time is 4:00 PM and check-out time is 12:00 PM at Best Western Le Donjon.
Does Best Western Le Donjon offer free Wi-Fi?
Yes, Best Western Le Donjon offers free Wi-Fi.
Does Best Western Le Donjon offer free parking?
No, Best Western Le Donjon does not offer free parking.
Does Best Western Le Donjon offer free airport shuttle service?
No, Best Western Le Donjon does not offer free airport shuttle service.
How far is Best Western Le Donjon from the airport?
Best Western Le Donjon is 4.8 km from Carcassonne Salvaza. Best Western Le Donjon is 39.2 km from Castres Mazamet.
Can you bring pets to Best Western Le Donjon?
Yes, Best Western Le Donjon is a pet-friendly hotel.
Does Best Western Le Donjon have a pool?
No, Best Western Le Donjon does not have a pool on-site.
Reviews about Best Western Le Donjon
Most Popular Landmarks
- Aude Gate 36 m
- Medieval City 59 m
- Cité de Carcassonne 63 m
- Château Comtal 80 m
- Hat Museum 85 m
- Basilica of St. Nazaire and St. Celsus 137 m
|Carcassonne Salvaza||4.8 km|
|Castres Mazamet||39.2 km|
|Carcassonne Boulevard Omer Sarraut||1.5 km|
|Gare de Carcassonne||1.6 km|