Very bad experience in the reception
4 stars
Heliopic Hotel & Spa
50 Place de l'Aiguille du Midi, 74400 Chamonix, Haute-Savoie, France
Chamonix, France
See location+33 4 50 54 55 56Photos of Heliopic Hotel & Spa
Overview
Winter getaway with 2 restaurants Héliopic Hôtel & Spa guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an indoor pool and a full-service spa. Héliopic Hôtel & Spa offers 102 accommodations with safes and coffee/tea makers. Rooms open to balconies. LCD televisions are featured in guestrooms. Bathrooms include bathtubs, bathrobes, slippers, and hair dryers. This Chamonix-Mont-Blanc hotel provides complimentary wireless Internet access. Housekeeping is provided daily. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna. Children under 13 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Heliopic Hotel & Spa
- Indoor pool
- Spa and wellness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Conference rooms
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Ski equipment rental (on site)
- Ski pass vendor
- Key access
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Trash cans
General
- Family rooms
- Hardwood or parquet floors
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Mountain view
- Ski storage
- Storage available
Dining
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Pool and spa
- Spa and wellness centre
- Massage
- Spa
- Hot tub
- Indoor pool
- Sauna
- Steam room
Bathroom
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Accessibility and suitability
- Disabled Access
- Elevator
- Accessible by elevator
- No smoking
- Upper floors accessible by elevator
Family friendly
- Babysitting or child care
- Cribs available
- Books, DVDs, music for children
- Kids meals
- Playground
Parking and transportation
- EV charging station
- Parking
- Airport shuttle
- Private parking
Media and entertainment
- Flat-screen TV
- Gaming console
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Outdoor
- Terrace/Patio
- Balcony
- Garden
Things to do
- Bicycle rental
- Game room
- Skiing
Workspace
- Fax/photocopying
- Desk
Laundry
- Laundry service
Health and safety
- Daily housekeeping
Reviews of Heliopic Hotel & Spa
9.0
Wonderful
4106 verified ratings
Wonderful
2785
Very good
688
Good
332
Okay
126
Fair
99
Mediocre
34
Poor
42
Summary of reviews
Guests say
Guests generally appreciated the hotel's location and cleanliness, highlighting its proximity to attractions and well-maintained facilities. However, there were notable complaints regarding service quality, with some guests experiencing unprofessional staff interactions and management issues. Overall, while many enjoyed their stay, a few felt that the service did not meet their expectations, especially in relation to the price paid.AI-generated from customer reviews
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Score by provider
9 out of 10
54 reviews
All reviews
Pros (+) The hotel is new, rooms are cozy and bathrooms are new and well decorated. The location is nice if you want to spend a weekend in Chamonix. Staff overall polite.
Cons (-) It feels like the management of this hotel doesn’t take care of things. The elevator was 3 days without light and they didn’t even care to put a torch or temporary light for safety reasons. The cleaning lady cleaned out room at 3.30pm while we wanted to rest! The spa had an empty bar where it was supposed to have tea to relax. The room had no mini bar and it was very hot- they was no air con. We w...
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Pros (+) 1- Location is really good, close to the center. 2- Check in/out was fast 3- Swimming Pool looks ok.
Cons (-) 1- There was extremely bad & disgusting smell in the toilet all the time, asked them couple of times to clean it with no improvement. 2- Parking access is from back side, parking is not free & costs 15€ per night.
Location
50 Place de l'Aiguille du Midi, 74400 Chamonix, Haute-Savoie
What's nearby
- L'Aigulle du Midi Tram67 m
- Casino Chamonix-Mont-Blanc0.6 km
- Chamonix-Mont-Blanc Train Station0.6 km
- Alpine Museum0.6 km
- Chamonix Church0.7 km
- Parc d'Attractions de Chamonix1 km
- Stade Olympique de Chamonix1 km
- Les Planards1 km
- Brevent and Flegere Ski Area2.7 km
- La Flégère2.9 km
- Lake Brevent3.5 km
- Mer de Glace4 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Heliopic Hotel & Spa
Low season | May |
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High season | December |
Average price (weeknight) | C$ 330 |
Average price (weekend night) | C$ 403 |
When to book a room at Heliopic Hotel & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.6 |
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Distance to downtown | 0.7 km |