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Hotels near Charlotte Douglas Airport

Hotels near Charlotte Douglas Airport

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Douglas (CLT) - Charlotte, NC, United States
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Best hotels near Charlotte Douglas Airport

Cleanliness
9.4
Comfort
9.3
Facilities
8.8
Location
9.1
Overall
8.7
Overall 9.1 Excellent
Based on 668 reviews
Cleanliness
9.4
Comfort
9.3
Facilities
8.8
Location
9.1
Overall
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.5
Location
9.2
Services
9.3
Staff
9.3
Cleanliness
10.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
6.0
Cleanliness
9.4
Comfort
8.2
Facilities
8.5
Location
8.8
Overall
8.2
Cleanliness
9.5
Comfort
9.4
Location
9.2
Services
9.4
Staff
9.4
Cleanliness
9.4
Comfort
9.4
Facilities
9.0
Location
9.2
Overall
9.0
Cleanliness
9.1
Comfort
9.1
Facilities
8.8
Location
8.7
Overall
8.8
Cleanliness
9.1
Comfort
9.1
Location
8.6
Services
8.7
Staff
8.6

Excellent 10.0
Pros: Everything!! The staff was extremely accommodating. From Rick our shuttle driver to Mike at the front desk🤩🤩🤩🤩
Cons: Absolutely nothing! Everything was great!!🤩🤩🤩🤩
Excellent 8.0
Pros: Everything
Cons: Mattress was too hard
Excellent 8.0
Pros: The hotel could not find my prepaid booking .I was forced to pay again 147.00 US.I want my money back .
Cons: Hotel could not find my prepaid reservation. Refund my money I do not intend to use your service ever again
Excellent 10.0
Pros: Clean, comfortable rooms.
Cons: They didn't provide any information for the included breakfast at time of check-in.
Good 7.0
Pros: The staff was friendly and very helpful.
Cons: When I reached my room I was unable to enter due to a problem with the door. Luckily a member of the staff was nearby to assist.
Excellent 10.0
Pros: Clean, great staff, fresh breakfast
Cons: Nothing
Excellent 8.0
Pros: Staff was friendly and helpful
Cons: Staff was *not* enforcing their ‘masks in public spaces’ rules at all.
Excellent 10.0
Pros: Staff was amazing. I had a special request for turn down service and the staff nailed it with no hesitation. I love the fact that they come get the bedding early which confirms that we return to not a only a clean room but clean bedding as well.
Cons: Each night that we stayed there was no bartender. We would have loved to utilize the Happy Hour time being as though going out is so weird now.
Excellent 10.0
Pros: How clean it was
Cons: No
Excellent 10.0
Pros: Cleanliness and updated
Excellent 10.0
Pros: Everything was so nice we felt safe and very clean
Cons: No
Poor 1.0
Pros: Shuttle to airport
Cons: smelled so bad like smoke or mold we couldn't stand it
Excellent 10.0
Pros: The front desk manager was the very best!!
Cons: No
Excellent 10.0
Pros: Great attitude of team and hotel met all needs even in Covid times.
Excellent 10.0
Pros: Interior was lovely
Cons: The curtains in the room had a sheer in the middle which lets in alot of sunlight and there is no way to close the outer drapes so the sun is smacking you in the face at 730 in the morning would have been nice to sleep later
Good 7.0
Pros: Mostly clean
Cons: Room was not cleaned one night
Mediocre 3.0
Cons: Disappointed in Hilton. The hotel was old and run down. It had a bad smell in the hallways and the room. Overall it didn't feel clean and fresh.
Excellent 10.0
Cons: Keep the bar and restaurant open later when there are customers waiting. Adjust your schedule to match unanticipated volume due to flight cancellations. Didn’t hurt me, but you missed an opportunity.
Excellent 10.0
Pros: We had a very late check in, and the woman at the front desk was understanding and amazing. The hotel was clean, easy to navigate and ended up saving us money by leaving our car and just using the shuttle to and from instead of airport parking.
Excellent 10.0
Pros: Comfortable, clean, staff was very friendly and helpful
Cons: No complimentary breakfast available for non-honors members. Only option was to eat at the restaurant.
Poor 1.0
Pros: The staff
Cons: I really upset that they not have air in our room and they where sold out off the night and could not get a replacement... I would really like some type of compensation
Excellent 9.1
Pros: We arrived very late due to cancelled flight (literally booked our stay from the airplane flight in to CLT). Staff was very accommodating and kind. Hotel was very clean. Dining room/room service closed for the night, but there were microwave meals available, so glad! Staff also offered list of local places sill open for food delivery as another option. They did try to make our stay as good as possible given our travel issues.
Cons: Bed was very firm (too much after sitting in an airplane seat for several hours) and coffee maker was broken. No biggie on the coffee maker, things break and there's coffee in the lobby. First time in a Hilton with such a firm mattress.
Good 7.0
Pros: Location
Cons: Un knowledgeable staff.
Excellent 10.0
Pros: Everyone and everything in the hotel surpassed my expectations
Excellent 9.4
Pros: The staff was super helpful
Cons: N/A
Excellent 9.1
Pros: Friendly, courteous, efficient staff. Meals delivered to room from outside restaurants no delay. Airport shuttle was very convenient.
Cons: Room was comfortable enough but not super comfortable
Good 7.0
Pros: Exactly what one would expect for a Hilton Garden Inn -- no surprises...
Excellent 10.0
Pros: Great location
Cons: Forgot to call ylus about the shuttle
Excellent 10.0
Pros: Very clean Staff was very helpful Breakfast buffet was delicious Would highly recommend this hotel
Good 7.7
Pros: Proximity to airport...able to get dinner(tho not very tasty) and a beer.
Cons: Did not know that we needed to call for shuttle at airport so waited a long time...
Hilton Garden Inn Charlotte Airport - Charlotte
Rated #1
9.1
Excellent 9.1
Based on 668 reviews
Details
Reviews
C$ 143

Cleanliness
9.2
Comfort
9.2
Facilities
8.6
Location
8.8
Overall
8.5
Overall 8.8 Excellent
Based on 492 reviews
Cleanliness
9.2
Comfort
9.2
Facilities
8.6
Location
8.8
Overall
8.5
Cleanliness
9.3
Comfort
9.2
Location
8.8
Services
9.1
Staff
8.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.6
Location
9.0
Overall
8.5
Cleanliness
9.1
Comfort
9.0
Location
8.8
Services
9.0
Staff
8.6
Cleanliness
9.0
Comfort
8.9
Location
8.9
Services
8.9
Staff
8.6
Cleanliness
9.2
Comfort
9.4
Location
8.8
Services
9.2
Staff
9.0
Cleanliness
9.2
Comfort
9.4
Location
9.0
Services
9.3
Staff
9.1

Excellent 8.0
Pros: I love the location of this hotel, it's right on the outside of the city so you can get there quickly but not have any immediate traffic to pull in too. It was clean and check in was quick and easy.
Cons: Fridge didn't get too cold.
Excellent 9.0
Pros: I have to admit the bed & pillows were clean & soooooooooooo soft!!🤣 I loved the shower head very relaxing & how they had shampoo, soap & body wash in the shower (smell really good) I also like when you get on & off the elevators their were hand sanitizers for the guest. Walking into this hotel has a great set up there are flat screens in the lobby & the music that were playing was very good music I found myself going to lobby just to relax & listen to music ( peace of mind). Indoor pool was also nice (heated pool). Last but not least the front desk clerks were nice especially the woman that checked me out. (Asking me how my stay was, was a plus)😊
Cons: First time I stayed at a hotel & cook served the breakfast (good breakfast though) The bathroom sink faucet was broken & when I opened the fridge there was what seems to be a grass hopper. The snacks were pricey as well.
Excellent 10.0
Pros: Everything, especially the quick check-in process and cleanliness of the property.
Cons: Nothing. All good
Poor 1.0
Pros: Nothing
Cons: Bed bugs!!
Excellent 8.0
Pros: Liked the ambiance of the hotel. The beds were comfy an the rooms were a good size with plenty of room an bathroom counter spaces.
Cons: The location was tucked away from everything. Drove about 15-20min just to eat. Value was not so great both computers at the business center wasnt working, I thought I would be able to handle a little work business while I was there. Lastly, the carpets were a little dirty an stained on the 3rd floor of corridors.
Excellent 9.0
Pros: Was really close to the AirPort and it was really confortable
Cons: We have some problem with the AC but they help us really fast! :)
Excellent 10.0
Pros: Property was in a great location and free parking was great! Staff was exceptional and recommended a great place for dinner. Would definitely stay here again.
Cons: Nothing negative to stay. Would of loved to have had breakfast but the hotel still provided coffee in the morning.
Excellent 8.0
Pros: The bed was comfortable and the shower I can adjust it to how I wanted the water to flow and that's a big plus.
Cons: Room very spacious, very clean and staff very friendly.
Good 7.0
Pros: The location is good, and close to downtown Charlotte. It also had a great value, and the beds are comfortable!
Cons: The highway noise is noticable, but the staff did give us a room less noisy. The cleaniliness needed a little work, but the staff worked to make sure they fixed all issues. The breakfast staff didnt seem like she enjoyed being of service. I think her attitude could have been a little better!
Excellent 10.0
Pros: more than adequate and clean convenient location for me
Excellent 8.0
Pros: Pleasant and helpful staff
Cons: 4th floor always smelled if marjuana
Excellent 10.0
Pros: cleaniness
Cons: no
Excellent 10.0
Pros: CLEAN and close to airport and restaurants
Cons: check in person was not too friendly
Excellent 9.0
Pros: Nice room, very clean
Cons: We were exhausted from traveling and there was a lot of noise from vacuuming and a pounding at random hours.
Mediocre 3.0
Pros: The location.
Cons: The heater broke and the forecast was cold. They did offer to move us but it was 4:00 in the morning. The bathroom cleanliness was below standards. I will not consider this brand in the future.
Excellent 10.0
Pros: The rooms were nice and clean. Staff was very friendly and helpful.
Excellent 10.0
Pros: Convenient location close to my job. Also, staff is real friendly and professional. They always remember us whenever we stay at this location. Staff always accommodate us with prefer room stay and make our nights restful. Thanks again and we look forward too staying again.
Cons: Ice machine maker on our floor could of been filled with ice. We had too go to another floor too use the machine. That's all.
Excellent 8.0
Pros: Location & cleanliness
Good 7.0
Pros: Quiet
Cons: No
Excellent 9.0
Pros: I was surprised by the size of the room and it’s cleanliness. It was a lot more chic in design than I had expected.
Cons: The only thing I was annoyed about was no USB/hdmi ports near the beds or on the desk. I forgot me charger but had a cable. First world “problem”....
Excellent 10.0
Pros: Very clean. Modern decor. Quite considering the location. Professional staff.
Cons: Nothing
Excellent 10.0
Okay 5.0
Pros: Modern style hotel. Beds were comfortable.
Cons: We came at 12 am. My children and were exhausted. There were crumbs in the bed. A nasty moldy washcloth was hanging over the shower rod. The bath tub was slippery and very dangerous to stand in. The bottle of body soap on the shower was completely emp
Excellent 10.0
Pros: I loved that the hotel was new and very nicely decorated and so modern.
Cons: The only thing that I didn't like was the breakfast choices. There was only pork that was served.
Poor 1.0
Pros: This was a bad experience. Unfortunately I liked nothing about the experience.
Cons: Did not have the room I requested when I arrived. Put me in an old suite. Room smelled horrible and the bathroom was not thoroughly cleaned. Got a new room. The next room had dirty linens on the bed, and a big urine stain on the mattress liner.
Okay 5.1
Cons: Lack of customer service !!!!!
Mediocre 3.0
Pros: The hotel decor.
Cons: The room smelled. I had to switch rooms and the second room was poor too. It was near an elevator and there was a bunch of noise.
Excellent 10.0
Pros: Convenient location. Very clean and well kept. Nice size room. Rooms have refrigerator and microwave. Free breakfast with a good number of food options.
Good 6.0
Pros: VERY CLEAN AND BREAKFAST IS GOOD. NOT FAR FROM THE AIRPORT.
Cons: WAITED AN HR AT AIRPORT HAD TO CALL FOR THE SHUTTLE TO COME GET US. CHECK IN NIGHT PERSON ON 2/23/17 ON THE PHONE A LONG TIME BEFORE CHECKING US IN & WAS ASKED BUT DID NOT PUT OUR NAME ON THE LIST FOR THE SHUTTLE THE NEXT MORNING. ALMOST MISSED OUR PLANE.
Holiday Inn Express & Suites Charlotte Airport - Charlotte
Rated #2
8.8
Excellent 8.8
Based on 492 reviews
Details
Reviews
C$ 138

Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Location
9.0
Overall
9.5
Overall 8.8 Excellent
Based on 264 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Location
9.0
Overall
9.5
Cleanliness
9.1
Comfort
9.0
Location
8.9
Services
9.1
Staff
8.7
Cleanliness
7.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
9.3
Comfort
9.2
Location
8.9
Services
9.0
Staff
8.9
Cleanliness
9.4
Comfort
9.2
Location
9.0
Services
8.6
Staff
8.8
Cleanliness
9.1
Comfort
9.0
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.9
Comfort
8.9
Location
8.7
Services
8.5
Staff
8.7

Excellent 8.0
Pros: The manager was really nice.
Excellent 8.0
Pros: I really liked how the hotel was not very far from CTL and I also enjoyed that there is a shuttle service.
Cons: Everything was great !
Excellent 9.0
Pros: I loved that it was extremely close to the airport and the shuttle to the airport was also available for a small fee.
Cons: The walls are thin so people can be heard in passing or having loud conversations through the night. Our room also had a fin cabbage smell, we only stayed a night so it wasn’t a big deal. Other than that we would stay again.
Good 7.4
Pros: The modern feel, the fridge in the room, how close it is to CLT Airport. The staff was awesome! They were 100% friendly and professional.
Cons: Some of the hand towels had hair from previous guests. That put us off.
Excellent 10.0
Pros: They call it sandwitch, but it is a burger. Very nice. She warmed it for me w/ the microwave oven. Thanks.
Home2 Suites by Hilton Charlotte Airport - Charlotte
Rated #3
8.8
Excellent 8.8
Based on 264 reviews
Details
Reviews
C$ 119

Cleanliness
8.9
Comfort
8.9
Facilities
7.6
Location
8.9
Overall
8.6
Overall 8.6 Excellent
Based on 266 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
7.6
Location
8.9
Overall
8.6
Cleanliness
9.1
Comfort
9.1
Location
9.0
Services
9.1
Staff
9.3
Cleanliness
9.6
Comfort
9.6
Facilities
8.8
Location
9.6
Overall
9.2
Cleanliness
8.9
Comfort
8.8
Location
8.9
Services
8.8
Staff
8.6
Cleanliness
8.4
Comfort
8.4
Facilities
6.0
Location
8.3
Overall
8.0
Cleanliness
8.9
Comfort
8.9
Facilities
6.5
Location
9.0
Overall
8.0
Cleanliness
8.6
Comfort
8.7
Location
8.4
Services
8.2
Staff
8.5

Good 7.0
Pros: Friendly people and clean tidy place, Quiet and convenient. Shuttle from airport was quick! Rooms comfie
Cons: There was limited airport shuttle times, airport was closed due to wether so thousands of people were grounded. I called an UBER and when Icame down in morning to meet UBER, they had gotten extra shuttle. They hadnt informed us . I took shuttle but had to pay for UBER
Okay 5.0
Pros: The bathroom was very clean. The room was exceptional
Cons: Upon checking the desk person was doing a down load had to wait 15 min to check in air conditioning in the room squealed while using, was not offered another room. Other than that the room was exceptional
Good 7.0
Cons: There was only one desk clerk for a very busy check-in process.
Excellent 8.0
Pros: so everything was ok, but exterior of hotel was not upbeat.
Excellent 10.0
Pros: I would just say check under furniture for items from previous guest.
Excellent 10.0
Pros: Like everything about hotel
Cons: Not one thing
Good 6.0
Pros: Very close to the airport. They offer a free airport shuttle that runs every half hour. They have an in-house restaurant. The beds were comfortable. Plenty of TV stations.
Cons: Noisy from the planes flying overhead and lots of traffic/siren noise. The room was on the smaller side. The restaurant had a very limited covid menu and was expensive. The shower (no tub)was low flow and took forever for the water to heat up.
Excellent 10.0
Pros: The young lady in the front desk was so accommodating. I arrived at the hotel early and she went out of the way to accommodate. She was very professional and super nice!! The staff including the bartender/waitress were so attentive. Great Service
Excellent 10.0
Pros: Close to airport
Excellent 8.0
Pros: Price and location
Cons: Small bathroom
Excellent 10.0
Pros: Great location to anywhere around Charlotte.
Excellent 10.0
Pros: Very clean and neat, right across from airport parking.
Excellent 8.0
Pros: Very close to airport and easy car ride to downtown.
Excellent 10.0
Pros: The staff was amazing.
Okay 5.0
Pros: The location, it is very close to the airport. Also remember that you will hear planes flying over its so close.
Cons: Customer service was lacking. I called in a room service order and she asked if it was a to go order. I said no its a room service order and I asked how long would it take and she replied I dont know maybe 15 min maybe longer we are very busy.
Good 7.0
Pros: Location
Cons: For a recently remodeled hotel it was not as clean as I would expect for a 3 star hotel Holiday Inn.
Good 6.5
Pros: I enjoyed the luxury.
Cons: Pricing.
Mediocre 3.0
Pros: proximityto airport
Cons: small room;no breakfast included.not goodvalue for price lf room.
Excellent 9.1
Pros: Comfy beds, spacious room, very clean, close to airport and the shuttle was great.
Cons: Food at the store downstairs was really overpriced (I know all hotels are), out of coffee in the morning when we went to leave
Excellent 10.0
Pros: The room we stayed in was clean, contemporary, and comfortable. The staff was great and the breakfast was delicious! Highly recommend the breakfast add on to your room.
Cons: I asked if we could check out a bit later than 12 and was denied.
Okay 4.0
Cons: Hotel is under renovation. I arose early to catch a plane and found there was no hot water for my shower. Also, the coffee pot in the room had not been properly cleaned.
Holiday Inn Charlotte Airport, An Ihg Hotel - Charlotte
Rated #4
8.6
Excellent 8.6
Based on 266 reviews
Details
Reviews
C$ 140

Cleanliness
9.0
Comfort
9.0
Facilities
9.3
Location
8.8
Overall
8.3
Overall 8.6 Excellent
Based on 236 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.3
Location
8.8
Overall
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
8.0
Cleanliness
8.6
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
8.7
Location
8.4
Services
8.4
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
9.0
Facilities
10.0
Location
9.0
Overall
6.0
Cleanliness
9.4
Comfort
9.3
Location
9.0
Services
9.2
Staff
9.5
Cleanliness
8.7
Comfort
8.9
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
8.8
Comfort
8.9
Facilities
10.0
Location
8.9
Services
8.3
Cleanliness
8.9
Comfort
9.1
Location
8.5
Services
8.7
Staff
9.3

Excellent 9.0
Pros: Very nice facility, beautiful, clean, inviting.
Cons: No freezer or microwave
Okay 5.0
Cons: Our first room was not clean so they switched us to another and the second had hair in the bathtub.
Excellent 9.0
Pros: Bed and sheets... hot shower after a few minutes... easy shuttle... been here many times and will return
Cons: Room they initially gave me a key for a room that was occupied and dirty... everything. I believe the guest(s) was still in the room. FLLORS were completely WET...and bathroom door was closed...bed was unkept and garbage was present. I returned to front desk and got a new room... which was very comfortable
Excellent 10.0
Pros: Clean. Friendly. Good food. Quick to respond.
Excellent 10.0
Pros: The breakfast and friendly staff was all-star!
Cons: N/A
Mediocre 3.0
Pros: Price was good. Staff was friendly and professional.
Cons: My tub was stopped up and the tenants were noisy.
Good 7.0
Pros: Easy drive from airport.
Cons: The A/C was too noisy to run while sleeping and room got warm.
Poor 1.0
Pros: Absolutely nothing.
Cons: There were bugs all in the room, my card got charged twice because their card reader wasn’t working properly, the pool was super dirty, the mini fridge was broken so we couldn’t cool our foods and drinks, and there is no microwave to warm anything up. Also my room key stopped working for my room before my stay was over. Then the customer service downstairs was horrible from the elderly woman. Everything about this stay was horrible and I’ll never come back here, nor will I refer anyone to this hotel.
Poor 1.0
Pros: Nothing
Cons: Nothing it was so dirty outside there where groups of people outside listening to loud music out of their cars in the parking lot and in the lobby area wasn’t any better :( I didn’t even go up stairs to the room . Kathy at the front desk was EXTREMELY rude!!!!
Mediocre 3.0
Pros: Proximity to the airport
Cons: Hotel was way outdated. Clean to the extent that there was no noticable filth but the hotel is in need of significant updates to feel and look cleaner. Sorta reminded me of the hotel from the movie The Shining.
Excellent 10.0
Pros: The environment
Cons: None
Excellent 10.0
Pros: All of the above
Good 6.0
Pros: Room was clean but not entirely. There were dirty socks in the he closet and a multitude of used room keys in the he closet. There was a 1/4 inch if dust on the safe in the closet. First thing you see when you walk into the room.
Cons: The refrigerator didn't work and very few tv channels with no guide.
Okay 4.0
Pros: Close to the airport.
Cons: Location is hard to find at night. Hotel and the room is old, the brightest part of the room is the bathroom. Had food on the chair when we checked in. Charged resort fee when the pool and gym is closed due to covid.
Good 7.0
Pros: Nice property, very close to airport
Cons: Restaraunt closed due to covid.Room service failed to answer the night i arrived and even the morning of my departure. I left hungry with no real explanation for the lack of food service in a hotel with a restaurant that was shut.
Excellent 9.0
Pros: The hotel was quiet and very clean the staff was nice and courteous.
Cons: The pool was down for renovation. I wish I had known beforehand, my son was disappointed and it put a damper on his excitement for our trip.
Okay 5.7
Pros: Friendly staff, breakfast package.
Cons: Wall is paper thin, noisy.
Excellent 8.5
Pros: Comfort of beds was great. The Lobby was very attractive. Room was clean, but not sound proof.
Cons: Requested additional wash cloth that never came. The ceiling had been repaired at one time for a water leak and needed permanent repair as it was beginning to deteriorate. Had to call about internet access. No one explained about free (unsecured) line vs. premium secured line at a cost. No one fully explained that they would be charging incidentals to credit card just in case. Found a $54.63 charge to my account for nothing that I'd used upon my return home. View was of the rental car lot which was fine except for the fact that the following morning the staff would turn on car alarms to find the vehicles which was very disruptive when trying to sleep.
Excellent 10.0
Pros: One of the nicest Sheraton's I've stayed. Wonderful staff and lovely rooms.
Excellent 10.0
Pros: Staff were outstanding at all times Kudos to hiring management for understanding the importance and knowledge to choose those who know how to deliver excellence! Very nice rooms with comfortable clean rooms. Would definitely stay again and highly recommend!!
Excellent 9.0
Cons: The broken shower head on the Club floor in the room that I was staying in. And I wish i had a patio.
Excellent 8.3
Pros: Very close to airport and hotel shuttle was great.
Cons: Bathroom had water spots and carpet looked dirty.
Excellent 9.0
Pros: Well done lobby area and comfortable rooms.
Cons: Bedroom needed a fridge and breakfast buffet was $14.
Sheraton Charlotte Airport Hotel - Charlotte
Rated #5
8.6
Excellent 8.6
Based on 236 reviews
Details
Reviews
C$ 152

Cleanliness
8.9
Comfort
8.9
Facilities
7.8
Location
8.9
Overall
8.0
Overall 8.4 Excellent
Based on 257 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
7.8
Location
8.9
Overall
8.0
Cleanliness
6.5
Comfort
7.0
Facilities
6.0
Location
6.5
Overall
6.5
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.6
Comfort
8.8
Location
8.8
Services
8.4
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
9.0
Staff
9.2
Cleanliness
8.4
Comfort
8.8
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Facilities
6.8
Location
9.0
Overall
6.0
Cleanliness
9.1
Comfort
9.0
Location
9.0
Services
8.9
Staff
8.8

Excellent 8.0
Cons: We requested the room to be cleaned and it wasn't. We had to go down to the front desk and get clean towels
Okay 5.0
Pros: Staff all were very nice and helpful. Mainly front desk and staff working in hallways and outside. Exercise room was good, tv wasn't working.
Cons: Breakfast could've been better, specifically cheese for eggs, more meat variety as well. Only one elevator worked the whole weekend, which made it hard to get to the room every time we left. Pool water was extremely cold on Saturday.
Good 7.0
Pros: smoke smell cigarettes
Cons: it's ok
Excellent 10.0
Pros: Very Clean Friendliness of all staff that we came in contact from front desk clerk, housekeepers, to the lady who was preparing the breakfast.
Excellent 9.0
Pros: Just a great stay and value for money. Will definitely be back.
Poor 1.0
Pros: Staff were apologetic
Cons: No shuttle on Saturday upon arrival One elevator out of two was working at night, both elevators were out of service in the morning so I had to carry my luggage from the stairways. Late breakfast start time so I couldn’t have breakfast. Late shuttle start time so I had to take a cab
Good 7.0
Pros: Everything was very nice unwell kept a constantly saw housekeeping as well as the front desk staff cleaning.
Cons: Everything was great except for the lady who saw over breakfast. Every morning she made smart huffs and puffs on the DL and on the last day of my stay she literally snatched a set of stainless steel serving tongs out of my hand it's crazy. The rest of the stuff is outstanding specifically Tiffany at the front desk she always had a smile on it always greeted me with kind words I enjoyed my state nevertheless of the b**** at the breakfast bar LOL it's a fine hotel.
Excellent 10.0
Pros: Great
Cons: N/A
Okay 4.0
Pros: Convenient location, clean facility
Cons: The staff were very abrupt, not friendly, poor social skills. The airport shuttle doesn’t start until 8 am. This is an advertised perk of the hotel but can’t be used by those with an early flight. The hotel needs 24 hour beverage service for
Excellent 8.0
Cons: The desk clerk took forever to come to the door. Granted it was 5am, but my wife and I had driven 8 hrs and then exhausted had to wait to be let in. Also the rooms got mixed up and we had to wait an additional 15 minutes so that could be sorted out.
Excellent 10.0
Pros: Hotel is well-situated (VERY close to the airport), quiet and clean. Front desk staff is friendly, professional and provided excellent customer service. As rooms go, king bed was comfy and bedding is what I’ve come to love about Hilton brands.
Cons: Would be great to see an almond milk option in the snack pantry, sugar free creamer, low fat cream cheese, etc (first world problems, amiright?).
Excellent 10.0
Pros: As soon as the shuttle picked us up from the airport, we knew we made an excellent choice! Staff was fabulous! Hotel was spotless! Our room was Very large and the sanitation spoke for itself!! The remote was even wrapped! I would recommend this Hampton!
Mediocre 2.0
Pros: The room was clean.
Cons: Aside from the location being next to the airport and directly underneath landing flights, the hotel was renovating rooms directly above my room for the entire stay. Construction would begin at 7am sharp with hammering of the floor and end around 4pm.
Excellent 10.0
Pros: The staff was helpful and friendly and the room was spacious and comfortable
Cons: I would of course have liked more choices at breakfast like bacon (not Canadian bacon and grits)
Excellent 10.0
Pros: Nice
Cons: Nice
Excellent 10.0
Pros: Room was very clean as was the rest of the hotel. We were only there for one night so we didn't really use any of the amenities but everything we saw was great. Definitely seemed nicer than a 2.5 star.
Excellent 9.0
Pros: location near the airport was great - a bit noisy at times from flights but bearable.
Cons: the rooms need new desk chairs. Current chairs are too low and the backs are too loose.
Excellent 10.0
Pros: Everything there
Cons: That the pool was not open
Excellent 8.0
Pros: The hotel was nice and clean overall. The staff were friendly.
Cons: The indoor pool was freezing.
Mediocre 3.4
Pros: Nothing
Cons: Poor customer handling by hotel manager/poor breakfast quality &quntity/very limited items in bad conidition.
Excellent 9.1
Pros: The king suite was spacious, luxurious and clean. Everything was top notch
Cons: The morning staff did not cue me for the airport shuttle as they said they would. Did not have as much professionalism as the night staff.
Good 6.0
Pros: Locations
Cons: Breakfast had limited fruit.
Okay 4.2
Cons: It was just gross. For example, I took a hot shower and the bathroom doesn't vent well. The steam condensed on the ceiling and in some cases dripped onto the ground. The drips were this incredible yellow buttery mess. One of the most repulsive things I have ever seen in my life. Also it is very close to the airport but it is not possible to walk there, no matter which way you go you'll have to walk on a highway eventually, so you will have no choice but to take a $14 cab. (That's the minimum fare) Also there's a much nicer hotel in the same parking lot, I can't believe I was so stupid.
Excellent 10.0
Pros: The location was wonderful. We went to a Panthers game Friday night and was only a 15 minute drive to the hotel after the game. Even though it was 1 AM when we arrived, the staff was friendly and very helpful. I liked that the hotel had a security guard patrolling the parking lot. Saturday morning we went to the National White Water Center and it was only a 18 minute drive with traffic. Pool and hot tub were nice after a hard day of paddling and rope courses. Our room was quiet except for the occasional plane passing over. Thoroughly pleased with the breakfast options. I would definitely stay here again.
Cons: Hard to find the hotel entrance from the highway since it is part of a thru way from the Mobile gas station. I drove past it twice before I was able to enter.
Excellent 9.3
Pros: I liked all of it. personnel is excellent all around. shuttle readily available. distance from airport is less than two miles. I got a good rate on internet site.
Cons: not a problem for me, but the wake up call were jets from clt flying overhead
Hampton Inn & Suites Charlotte-Airport - Charlotte
Rated #6
8.4
Excellent 8.4
Based on 257 reviews
Details
Reviews
C$ 144

Cleanliness
8.7
Comfort
8.7
Facilities
7.1
Food
6.5
Location
8.5
Overall 8.4 Excellent
Based on 728 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
7.1
Food
6.5
Location
8.5
Cleanliness
7.0
Comfort
6.0
Facilities
7.0
Location
7.0
Overall
7.0
Cleanliness
8.5
Comfort
8.4
Location
8.5
Services
8.2
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
4.6
Comfort
6.6
Facilities
5.3
Location
6.6
Overall
4.6
Cleanliness
9.0
Comfort
9.0
Location
8.8
Services
8.6
Staff
8.9
Cleanliness
8.4
Comfort
8.5
Location
8.4
Services
8.2
Staff
8.2
Cleanliness
8.5
Comfort
8.5
Facilities
8.1
Food
6.5
Location
8.2
Cleanliness
8.6
Comfort
8.5
Location
8.3
Services
8.3
Staff
8.6

Excellent 8.0
Pros: Location
Cons: The tv wouldn’t work and the noise from The airport
Okay 4.0
Pros: Staff was very friendly and nice, bed was very comfortable. Loved the 12pm checkout time. Price was great!
Cons: AC in the room wasn't working. Closet didn't even open so nowhere to place belongings
Okay 4.0
Pros: Advertised as including breakfast but I would in no way shape or form all what was put out for the gusts as breakfast. It was ridiculous.
Good 6.0
Pros: Front desk staff was fantastic
Cons: Did not like that the hotel shuttle does not start until 7am. Hotel is very close to the airport and you would think it would be catering to the people flying in and out. Would like if the shuttle started earlier.
Excellent 10.0
Pros: Cool close to the airport
Cons: Nothing really to say it was cool place to sleep
Excellent 10.0
Pros: Very clean and quiet
Good 7.0
Pros: A very excellent hotel overall. The room was perfect and had all the amenities that you need. A great location near the airport. Very clean. Quiet.
Good 6.0
Pros: The bed was quite comfortable.
Cons: The area around the hotel was did not feel particularly safe. The room itself although it might have been clean was kind of beat up looking and the choices of packaged breakfast were limited to oatmeal. More choices would have been nice.
Excellent 8.0
Pros: I liked the fact that the parking lot was constantly being monitored. The staff was friendly, courteous and professional. The hotel is fairly close to some decent eating establishments.
Cons: No meals were available. Of course, this was due to COVID-19 but it was still disappointing.
Excellent 8.0
Pros: Less expensive hotel nice quality
Excellent 8.0
Pros: It was clean
Cons: on the 4th day of my stay realized my hotel room door was never locked or locking( would open jest by pushing without key). Complained but not repaired next to days, glad I was able to latch it when I was inside.
Excellent 9.0
Pros: Close to I-85 and I-77, the security seem to be good. The room was spacious and clean. The hotel clerks were very helpful and curtesy. I forgot my tooth brush and they provided one for me.
Cons: I was disappointed that there wasn't a pool at this location. Wish breakfast could last until 11:00 am on Saturday and Sunday morning.
Excellent 10.0
Pros: Location and Breakfast
Cons: Some of the front desk staff could be better trained in hospitality (wouldn't hurt to smile and at least pretend to like their job. Their visual presentation was not welcoming)
Excellent 9.0
Pros: Location to Charlotte Airport & Highways
Cons: Exercise room was not in great condition, with old equipment.
Excellent 9.0
Pros: Missed connecting flight needed a hotel close to the airport. Good price. Shuttle service both ways. Clean friendly service.
Excellent 10.0
Pros: The price we were given at the last minute
Excellent 10.0
Pros: Location &. Comfortable bed
Excellent 8.6
Mediocre 3.0
Pros: Staff were all great. Breakfast great. Survey limit of 255 characters BAD! So I will start here: TV too low making it hard to watch. Two chairs were worn out & uncomfortable. Phone cord at base broken & will not stay plugged in. No stopper in bath sink.
Cons: BAD continued: Fan/exhaust in bath had webs & was not pulling any air, I tested with tissue! Exterior card reader broken, wife got stuck outside in hurricane rain! Staff re-keyed her card & never checked reader. Following day reader was still off line!
Good 6.0
Pros: The hotel was clean
Cons: The beds and pillows weren't very comfy
Good 6.0
Pros: Staff was friendly and seemed to be always cleaning.
Cons: Breakfast left a lot to be desired. Egg pucks and a pile of limp greasy bacon.
Mediocre 3.0
Pros: Proximty to airport
Cons: Getting the complimentary shuttle was a hassle and the night crew was extremely rude and unprofessional
Good 6.0
Pros: Close proximity to the airport and free shuttle. Walking distance to some food options and grocery store. Came with fridge in the room. Nice water pressure in shower.
Cons: It was advertised as having a whirlpool in the fitness room which we found out hadn't been there for a couple of years. The hot breakfast is an "expanded continental breakfast" which was adequate. The free internet was not secure.
Excellent 8.8
Pros: We just needed a spot for the night before we caught a flight early the next day. The room was clean and the shuttle service was key! We checked in- crashed- woke up and checked out - the staff made the quick stay painless. Thanks!
Okay 4.0
Pros: Location
Cons: Bathroom shower curtain was torn in several places, bathroom didn't seem like it was fully cleaned prior to stay, room had a musty/humid smell
Good 6.0
Pros: Location was great getting to the airport
Cons: Didn't like that the pool wasn't open. Closed for the season, didn't see any indication in the description the pool was close. It was 89 degrees outside!!!
Okay 5.0
Pros: I had booked this hotel by mistake, thinking it was a different location. I wish I had booked the correct location. It was clean and quiet, ample parking, friendly staff. The gentleman who checked me in was SUPER!!! He went out of his way!!
Cons: The bed was hard, the breakfast was a little sad,there was some weird noise that sounded like someone was ripping the pipes out from the floor above. It was kind of funny, it happened randomly.
Good 7.0
Pros: Proximity to Airport. Shuttle to and from
Excellent 10.0
Pros: Clean friendly and convenient
Excellent 10.0
Cons: Foam pillows -- too thick.
Mediocre 3.7
Pros: Got stuck at CLT due to missed connection; on the plus side it's close to the airport and has a free shuttle ; front desk staff was pleasent; free breakfast was ok but not great
Cons: Room smelled of dampness; beds were lumpy and uncomfortable
Mediocre 2.5
Cons: They did not tell us that they were having work done to the cable system and only a couple of Chanel's worked. Also, the toilet would not flush. Wingate Made no efforts to correct either issue.
Excellent 8.0
Pros: Was quick and easy to get to from the airport, especially with a late arrival. Staff was helpful.
Wingate By Wyndham Charlotte Airport I-85/I-485 - Charlotte
Rated #7
8.4
Excellent 8.4
Based on 728 reviews
Details
Reviews
C$ 134

Cleanliness
8.6
Comfort
8.7
Facilities
6.7
Location
8.5
Overall
6.8
Overall 8.4 Excellent
Based on 374 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
6.7
Location
8.5
Overall
6.8
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
8.5
Comfort
8.5
Location
8.6
Services
8.1
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
6.6
Cleanliness
8.6
Comfort
8.6
Location
8.3
Services
8.3
Staff
8.6
Cleanliness
9.1
Comfort
9.3
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
8.5
Comfort
8.8
Facilities
7.0
Location
8.5
Overall
8.0
Cleanliness
8.8
Comfort
8.9
Location
8.8
Services
8.0
Staff
8.7

Mediocre 3.0
Pros: The staff person that checked me in was very pleasant
Cons: The staff did not have on masks nor did they enforce their customers to wear masks.
Excellent 10.0
Pros: It was convenient and comfortable for the family.
Cons: Pool was closed, kids were kinda bummed.
Excellent 8.0
Pros: Room was very very big.
Cons: Lobby was very dirty when we arrived, with garbage on the floor from other guests and an overflown garbage bin. Hotel employees not wearing masks and not asking guests to wear them either. Poor breakfast and we couldn’t find anything to ask if there was more
Excellent 9.0
Pros: Close proximity to CLT airport. Friendly staff—clean room—comfortable bed.
Cons: Nothing
Good 7.0
Pros: Didn't have hot breakfast due to COVID
Cons: I only had a minor issue with my tv remote, but that was easily taken care of.
Good 6.0
Pros: The rooms were very clean and the beds were very comfortable.
Cons: The staff could have been friendlier for one. And when booking our room it did say some facilities may be closed or things not offered due to Covid-19 but it should have been made clear that the pool was definitely closed and that there was absolutely no breakfast. These were things we were counting on and I would have thought with case numbers being down so much these would be back open. Had I known they definately was not being offered I would have chosen another location as we had to go out and spend extra money to buy our breakfast.
Excellent 10.0
Pros: The room was very clean and the most comfortable bed ever. Most of the staff was very nice and excellent customer service, but others were rude. But it was a good experience overall . Also very close to airport.
Cons: Some of the staff was rude and poor customer service.
Excellent 8.0
Pros: Clean and spacious room
Cons: Staff not as organized and knowledgeable as I would like
Poor 1.0
Pros: Never got an opportunity to experienced the hotel.
Cons: We called ahead to see if early check-in was available. We were told that our room would be available as early as 12 noon. When we arrived, we were told that our room was given to someone who missed their flight and that it would be 1.5 hours for a room.
Excellent 10.0
Pros: The hotel provided breakfast grab to go due to COVID-19. The staff was very courteous and professional atmosphere.
Excellent 10.0
Pros: The room is very spacious and it was very clean and updated.
Okay 5.0
Pros: I had a nicer room than I was expecting, a full suite.
Cons: Did not have a shuttle to the airport until 6 am, which was when I needed to be boarding my flight. Odd for an airport specific location. Also, had a lot of wear on furniture and doorways that wasn't well covered up or repaired.
Excellent 8.0
Pros: Overall the entire experience met expectations - Room was comfortable, location was convenient, staff was helpful about offering us a choice of the available rooms, breakfast was standard fare.
Cons: Initial room had a locked connecting door. We could clearly hear the conversation next door. Fortunately we were able to change rooms.
Excellent 8.0
Pros: Very convenient to the airport.
Cons: Rooms need a little bit of updating and must take a shuttle to get to any restaurants.
Excellent 9.0
Pros: It was close to the airport, but i didin't hear any planes or airport noise.
Okay 4.0
Cons: No hot water for two days and only excuses from management
Good 7.0
Pros: Friendly staff
Cons: Not a great location for restaurants
Excellent 8.0
Pros: Location to the airport
Cons: Office computers not working.
Okay 4.0
Pros: The morning breakfast buffet was clean and food was good..
Cons: This hotel has an old worn out feel. Toilet seat was almost falling off. The check in process took a long time.
Excellent 10.0
Pros: It was clean. Price was right. Staff was nice.
Cons: Since I had to stay due to my flight was cancelled I had a friend drive 13 hrs to come and get me and they couldn't accommodate me staying a couple hrs after the check out to allow him to sleep a couple of hrs before getting back on the road.
Okay 5.0
Pros: Location to airport and provided shuttle service Staff was friendly and accommodating
Cons: Room was on bottom floor and needed some updating. Air conditioner was very noisy which was a room unit. Room was dark and dreary.
Excellent 9.0
Pros: Cleanliness and location
Cons: No
Excellent 9.1
Pros: Cleanliness and Service!!!
Cons: We chose this specific hotel because it "provides" an airport shuttle; HOWEVER, when we asked the front-desk lady about the shuttle, she said that the shuttle services begins at 6:00 am. Our plane left at 5:50 am! We had to spend Taxi money, which we did not budget for. This a clear example of an illegal "Bait & Switch" practice!!!
Mediocre 2.0
Pros: Good access to airport. Room was large.
Cons: No staff at front desk between 9:15am and 9:40 (and possibly later and/or earlier). Shower could not be made warm enough and pressure was poor. Long wait for airport shuttle.
Excellent 10.0
Pros: Their shuttle was quick and convenient. There were delivery menus available for hungry late arrivers.
Cons: We experienced no problems during our stay.
Good 6.0
Pros: Fine for a quick stay
Cons: No
Okay 5.0
Cons: Ridiculously noisy air conditioner.
Excellent 8.0
Pros: Location to the airport. Attentive staff. Airport shuttle service
Cons: Room needed maintenance. Smoky smell in the corridors.
Excellent 10.0
Pros: Large, clean rooms. Room has refrigerator, AC/heater unit worked well, bathroom was updated and clean. No weird smells. Breakfast was more than just continental (eggs, sausage, grits, cereal, breads, fruit, etc)
Cons: Weird light switches in the rooms, not very bright.
Comfort Suites Airport - Charlotte
Rated #8
8.4
Excellent 8.4
Based on 374 reviews
Details
Reviews
C$ 123

Cleanliness
8.0
Comfort
8.3
Facilities
7.0
Location
8.4
Overall
7.2
Overall 7.8 Good
Based on 338 reviews
Cleanliness
8.0
Comfort
8.3
Facilities
7.0
Location
8.4
Overall
7.2
Cleanliness
7.0
Comfort
7.0
Facilities
6.0
Location
8.0
Overall
7.0
Cleanliness
8.0
Comfort
8.2
Location
8.4
Services
7.7
Staff
8.5
Cleanliness
4.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
7.3
Comfort
6.6
Facilities
7.3
Location
7.3
Overall
7.3
Cleanliness
8.1
Comfort
8.3
Location
8.2
Services
7.7
Staff
8.5
Cleanliness
8.1
Comfort
8.2
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
8.0
Comfort
8.4
Facilities
7.3
Location
8.6
Overall
7.3
Cleanliness
8.3
Comfort
8.4
Location
8.8
Services
7.8
Staff
8.3

Excellent 10.0
Pros: The lady at front desk was amazing! The shuttle service was great!
Mediocre 3.0
Pros: How close it was to the location we were visiting.
Cons: Tv didn’t work, microwave didn’t work, 2 of the room lights didn’t work. And there was a heavy powder scent.
Excellent 8.0
Pros: Everything was clean , bed was comfortable, shower pressure great .
Cons: There were only like 5 channels. That should definitely change. If you have a firestick or something as such bring it !
Good 6.0
Pros: Quiet no loud noises great location!
Cons: Room could’ve been a little more clean, trash was left from last guest.
Excellent 10.0
Pros: The staff, James was wonderful
Cons: Water pressure
Excellent 8.0
Pros: Unknown at this time
Cons: Nothing I can think of.
Mediocre 3.0
Pros: They advertise having shuttle service and they told my wife they don¿t and had to take a taxi
Excellent 8.0
Pros: The staff. Also, the room was clean and it was nice to have a kitchen.
Cons: No
Good 7.0
Cons: They tried to charge me for my 2nd day (when I had already paid for it) airport shuttle only went to the airport 1 time a day when I said this was the reason I chose them they offered to reimburse me for an Uber
Excellent 8.0
Cons: Reserved a king room and was told at check in that no king rooms were left. Offered 2 doubles instead. Not acceptable. Ultimately given 2 queens. Decent hotel, clean and comfortable. Good breakfast selection.
Excellent 8.0
Pros: Handy to the airport for our early flight, provided a shuttle.
Cons: The hot tub was out of service ~ very disappointing.
Poor 1.0
Cons: The smell of weed in the lobby at check in,The TV did not work, and to top it off ran out of hot water in 5mins. The room I had reserved was occupied. Tryed to charge me for another room
Mediocre 3.4
Cons: The staff was rude. There were no batteries in the remote.
Excellent 10.0
Pros: It was close to our destination and it was enough room for me and my children.
Cons: No
Excellent 10.0
Pros: Great location, free wifi, great free breakfast, clean rooms with comfortable beds, what more could you want?
Mediocre 3.0
Pros: Breakfast
Cons: The tiny indoor pool and dirty with no one regulating The gas behavior and replenishing clean towels.
Good 7.0
Pros: The Staff was great.
Excellent 8.0
Pros: The room was just as expected - the same setup as every other Springhill Suites.
Cons: The room was significantly smaller to the point where the pullout sofa could not even be pulled out and hit the tv stand. The room ad a faint odor that my kid made a comment about.
Good 6.5
Pros: Breakfast was good. Room was okay - an older hotel with some remodeling
Mediocre 2.8
Pros: nothing
Cons: everything
SpringHill Suites by Marriott Charlotte Airport - Charlotte
Rated #9
7.8
Good 7.8
Based on 338 reviews
Details
Reviews
C$ 118

Cleanliness
8.1
Comfort
8.3
Facilities
6.2
Location
8.8
Overall
6.9
Overall 7.7 Good
Based on 271 reviews
Cleanliness
8.1
Comfort
8.3
Facilities
6.2
Location
8.8
Overall
6.9
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
7.9
Comfort
8.1
Location
8.9
Services
7.3
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
7.6
Comfort
6.4
Facilities
6.4
Location
7.6
Overall
6.0
Cleanliness
8.4
Comfort
8.2
Location
8.7
Services
7.9
Staff
8.8
Cleanliness
8.8
Comfort
8.8
Location
8.9
Services
8.7
Staff
8.2
Cleanliness
8.0
Comfort
8.4
Facilities
5.0
Location
8.7
Overall
6.3
Cleanliness
8.1
Comfort
8.4
Location
8.8
Services
7.7
Staff
8.4

Okay 4.0
Pros: Very close to the airport. Staff was nice and friendly.
Cons: The cleanliness level was extremely poor. I found a used Band-Aid on my bathroom floor as well as a nasty hairball in the shower.
Good 7.0
Pros: Everything
Cons: I liked itmall
Excellent 9.0
Pros: The place of quietness and rest.
Okay 5.0
Pros: Location and price. Very helpful and friendly staff especially the shuttle drivers. Nothing else. Place needs a COMPLETE renovation except the lobby.
Cons: Absolutely dingy and filthy room & bathroom in particular.
Good 7.0
Pros: Everything was really good and very clean. The staff are helpful and expedient. The parking lot was a negative. I had to park at night and was afraid being alone. More lights would help, or a better feeling of safety.
Excellent 10.0
Pros: The hotel was very clean and we observed sanitation of the public areas ongoing. The location is perfect for access to the airport and we were offered shuttle service. The area around the hotel had numerous places to eat, shop, etc.
Cons: Nothing
Excellent 8.0
Pros: Ease of navigation
Cons: Dark
Excellent 10.0
Pros: Nice gym. Lovely hotel. Very clean. Friendly staff.
Poor 1.0
Pros: The location, it was in good distance to all the places I had reservations for that weekend.
Cons: -The water would not drain while taking a shower -My key didn't work for side entry and I had to get new keys multiple times -Some staff were having unprofessional conversations with the "employee only" room door open -parking was terrible
Excellent 8.0
Pros: balcony
Cons: parking and staff
Good 7.0
Pros: Clean, even though close to airport noise level not really noticeable.
Cons: the bed was not comfortable, and it was hard controlling the room temp.
Good 6.0
Pros: Location
Cons: Front desk manager was rude
Excellent 8.0
Pros: Quiet
Cons: No food
Good 6.0
Pros: Staff and convenience
Cons: There was writing in the bathroom wall.
Okay 5.0
Pros: Bed was comfortable
Cons: Dirty washcloth hanging on shower curtain. Towel was dirty Lights were not working properly by sink Some unidentifiable garbage was inside coffee pot water reservoir
Excellent 10.0
Pros: I liked the roominess of it.
Cons: Mediocre breakfast and bed sunk in a bit.
Excellent 10.0
Pros: The structure and the cleanliness.
Cons: No
Excellent 10.0
Pros: Modern, clean, shuttle bus, close airport, good price
Mediocre 3.0
Pros: The room was incredibly clean and comfortable.
Cons: I reserved a king size bed, and was given a double bed. I¿m 6¿6 my feet hang off the end. The only outside door that worked was the main entry. When I inserted the key card the red or green lights didn¿t come on. The tub surround had a bow in it
Excellent 10.0
Pros: Super friendly staff, clean room and awesome location in relevance to the airport!
Excellent 9.0
Pros: The layout and space in the room were very appealing
Cons: There was zero option to have daily room cleaning. I know many hotels don¿t do it daily but most will if you request it. Here it was not an option.
Good 6.0
Pros: Close to Airport
Cons: There were some strange noice all throughout the night sounding like construction .... I got very little sleep and I will not stay here again..
Excellent 8.0
Pros: The hotel was very close to the airport and the shuttle service was excellent. Nice hotel for the rating.
Cons: Bedding was a little odd. On the king bed, only the sheets reached my neck. The comforter was oddly short and made sleeping a little uncomfortable.
Poor 1.0
Pros: staff were [pleasant greeted by name
Cons: Front desk staff wore mask under nose consistently Was not informed there was no maid service so room not cleaned, had to request towels and garbage to be emptied. Was not informed pool was closed when I made reservation hand sanitizer station empty for 3
Excellent 10.0
Good 7.0
Pros: Space was great.
Cons: The staff.
Excellent 8.0
Pros: Room was clean, staff was friendly and helpful, shuttle arrived to take us to the airport on time and was an easy experience.
Cons: The AC unit in our room felt that 72 was far too cold and preferred to keep the room about 80. It did cool the room off around 4 am. Not sure if the AC unit had been off all day, but the room was very warm on arrival and took most of the night to cool off.
Mediocre 2.8
Pros: the location was close to the airport
Cons: The hotel was really dirty, the staff was awful, acted like you were an inconvenience to even be there, the carpet was filthy, no one at bar/dining area most of time even though supposed to be open, they ignored you when they did show up, there was construction. Room was extremely loud, huge cracks around door let in tons of noise and light. Bathroom tacky. Overall very tired and dirty with unattentive / rude staff.
Mediocre 3.0
Cons: Requested room with king size bed and was told no even though I emailed the request 4 days in advance. When I emailed my concern about room type and rude staff, I never received a response.
Poor 1.0
Pros: That I was able to secure a refund so easily.
Cons: It was under major renovations and most the amenities were not available/offered. Also the room that I was in didn't have a properly functioning door/lock and the a/c unit sounded like a freight train. I was deeply disappointed and extremely shocked.
Mediocre 3.1
Pros: The bed was comfortable. It was 2 miles from Charlotte airport. So are other lodgings...Take your $200.00 elsewhere!
Cons: Horrible hammering/banging noise from room next door for the entire day thru to 6:00pm! Staff was not at all accommodating about this problem. The staff showed no concern for the very loud noise. Mini fridge had a service man come twice. Finally replaced the fridge. My room key card had to be replaced three times. This is not, repeat not, a place interested in keeping their guests comfortable or happy.
Good 6.0
Pros: Location was close to the airport, however very unsafe. Our truck got broke into a long with another car the night we stayed. The hotel staff member that informed us of the incident takes it upon herself daily to drive the entire parking lot.
Cons: The staff member states this happens often. Cameras conveniently dont face parking lot. I'd advise seeking a safer place elsewhere.
Good 7.0
Pros: The space in the room and the check in and out
Cons: Old dated not renovated room
Okay 5.0
Cons: The room I reserved was no longer available and had to get another room that was not convenient.
Poor 1.0
Pros: Nothing at all the staff was unfriendly and kept saying my card was declined when it was clearly there error and never apologized for embarrassing me.
Cons: The first room had hair in the tub,floor and toilet so they moved us to another room and it also had hair in the tub and on the floor. The door would not close all the way and I had to keep swiping the key card just to get in. The worst Marriott ever.
Good 6.0
Pros: Price and location. Slept well
Cons: It's not 3star....no way. Maybe 2.5 tops
Poor 1.0
Pros: Nothing Can't believe it was a Marriott!
Cons: Dirty/ room was never cleaned daly/ wet floors down the hallways very expensive bistro
Good 6.0
Pros: It was very close to the airport.
Cons: The room was a little rundown. The door did not fit the frame. I could see into the hallway with the door closed. There was not a deadbolt on it. I put my suitcase in front of it so I could hear if someone tried to break in. No soap in the bathroom.
Good 6.0
Cons: The ice maker was broken no sign on it. Phone by bed was broken. Staff did not seam care.
Okay 4.0
Pros: The staff were very nice, accommodating, helpful and thoughtful!
Cons: The rooms were not well appointed and the bathroom was dirty (hair on the walls!!). Not what I was expecting from this star level and brand hotel. I did reach out to the hotel and they made it right. I hope this was an isolated event.
Poor 1.0
Pros: The bistro that was there although I did not eat there.
Cons: Upon arrival the receptionist discussed personal matters aboutt being pregnant for every birthday and she could not wait for this one because she isn't pregnant. I had to purchase Clorox spray because the bathroom was not clean and the room had a stinch
Okay 5.0
Pros: Location cost free internet well lit parking very nice towels
Cons: no free breakfast lamp shades were damaged side door keylock didn't work & was very difficult all of the time balcony door didn't close all the way & so could not be locked no bag in wastebasket no ice bucket bag & none at front desk
Okay 5.0
Cons: Having been a MARRIOTT Rewards member for 20 years I found the overall cleanliness of the hotel poor. The bathroom has months of crud in one corner - I am not making it up. Had our schedule not been so tight i would have demanded another room.
Excellent 8.2
Pros: Room was very comfortable, and the outdoor area nice.
Cons: The bistro & bar closes too early on weekend evenings! Seems like a small complaint, but after a lengthy flight it's nice to take a few moment to get a snack and relax. Even limited service until midnight would be great.
Okay 4.5
Pros: Good location and very good amount of parking
Cons: Room smelled, all carpets in 2nd floor were clearly not well maintained and room was noisy. When looking downstairs for refreshments, the cafeteria was little bit pricey. Room was not ready when I arrived.
Excellent 8.0
Pros: Clean and friendly.
Excellent 9.4
Pros: Decor, location, pool
Cons: Some loud Guest partying in the lobby and staff did nothing
Excellent 9.4
Pros: Location
Cons: All ok
Okay 4.5
Pros: Proximity too the airport
Cons: The room I was assigned hadn't been cleaned at all. There was dirty towels on the floor, one of the beds had been slept in, and the previous person's trash was still in the room. I ordered food at the kitchen and was told after my order was completed that a side wasn't available and a cheaper side was given to me without a discount on my meal.
Courtyard by Marriott Charlotte Airport North - Charlotte
Rated #10
7.7
Good 7.7
Based on 271 reviews
Details
Reviews
C$ 124

Cleanliness
7.7
Comfort
7.8
Facilities
5.5
Food
6.5
Location
7.9
Overall 7.4 Good
Based on 1,333 reviews
Cleanliness
7.7
Comfort
7.8
Facilities
5.5
Food
6.5
Location
7.9
Cleanliness
7.0
Comfort
7.5
Facilities
7.5
Location
7.5
Overall
7.0
Cleanliness
5.2
Comfort
6.0
Facilities
5.5
Food
6.5
Location
6.3
Cleanliness
7.8
Comfort
7.7
Location
8.0
Services
7.4
Staff
8.2
Cleanliness
2.0
Comfort
6.0
Facilities
8.0
Location
8.0
Overall
6.0
Cleanliness
6.0
Comfort
5.6
Facilities
6.0
Location
6.5
Overall
6.1
Cleanliness
7.9
Comfort
8.0
Location
7.8
Overall
10.0
Services
7.6
Cleanliness
7.7
Comfort
7.8
Facilities
4.6
Location
7.7
Overall
4.6
Cleanliness
7.9
Comfort
7.7
Facilities
4.2
Location
8.0
Overall
5.1
Cleanliness
8.0
Comfort
8.0
Location
8.0
Services
7.7
Staff
8.1

Okay 4.0
Pros: What we like about the location is that it is about 7 minutes right up the from the airport which is very convenient.
Cons: Air conditioner was broken and when I tried to explain that to the staff they didn't want to listen at first and didn't want to move us but then they finally listened after three people coming into the room to look at the air conditioner and we got a different room. Also what we didn't like about this is that I felt like it's not kid friendly for a tub there was only a shower. Also the curtains did not shut so there was a lot of light coming through at night. Also the pool was outdoors and that was closed off even though it was an outdoor pool.
Poor 1.0
Pros: Nothing
Cons: First the room smelled like smoke upon check in. And when we checked out we were hit with a $300 charge because the housekeeper said she smelled smoke when we checked out..mind you i dont smoke..and still trying to get my money back but the manager is dodging all my calls and visits to the property..i believe his name is wen or something like that..i thinl he is asian or something.. So be very weary when booking at this hotel..
Poor 1.0
Pros: The property is in a bad location, the property is dirty and the staff is very unprofessional. I was left on hold when calling the hotel to get help for a hour and issue wasn’t resolved. The hotel and booking.com are falsely advertising (breakfast and they are not serving any type of food. Not even to-go bags. No one should stay here but especially business professionals
Cons: The property is in a bad location, the property is dirty and the staff is very unprofessional. I was left on hold when calling the hotel to get help for a hour and issue wasn’t resolved. The hotel and booking.com are falsely advertising (breakfast and they are not serving any type of food. Not even to-go bags. No one should stay here but especially business professionals
Mediocre 2.0
Cons: The hotel smelled like pot. Kids running up and down hallway k ocki g on doors. No help at front counter. They played loud music In entrance . Parking lot was disgusting with garbage everywhere. Loud people couldn't sleep. Worst place ever.
Okay 4.0
Pros: The bed, location, and price are great!
Cons: Please tell the customer that a $50 deposit is assesed to the credit card at the time of check in. I looked at my balance and thought that I was over charged $50 for my room. I took this matter to the front desk and the 2am male attendent on 3/3/21 refused to help me and told me that I was disturbing his nightly audit. He would not give me his name. He said to speak to his manager in the morning and to leave him alone. He also said that questioning with him was 'against federal law' (whatever he meant by this comment). In addition, he laughed at me whem I came into the lobby wearing a mask due to the Covid19 pandemic and this made me feel uncomfortable. I did not comment on his laughter and just let it go. If it were not for the rude behavior of the staff member I would have eaisily rated the hotel a 10!
Excellent 10.0
Pros: I did not like the fact they asked for a $50 deposit and when you leave they do not return the $50 deposit why is it called a deposit if it’s not returned
Cons: I did not like the fact they asked for a $50 deposit and when you leave they do not return the $50 deposit why is it called a deposit if it’s not returned
Excellent 10.0
Pros: I did not like the fact they asked for a $50 deposit and when you leave they do not return the $50 deposit why is it called a deposit if it’s not returned
Cons: I did not like the fact they asked for a $50 deposit and when you leave they do not return the $50 deposit why is it called a deposit if it’s not returned
Excellent 9.6
Mediocre 2.0
Pros: -
Cons: Very poor experience with car parking. Hotel had a tow away zone right in front of reception. I parked the car at night and checked in hotel at the reception. No one informed us about the notorious tow away zone. Car was towed and I had to pay expenses
Mediocre 3.0
Cons: Bad Location, staff and cleanliness.
Good 6.0
Pros: The staff was very friendly and helpful.
Cons: I did not like that we had to request towels the very first night we got there. I One of the beds was made up with bloody sheets on them. It was three guests and only got enough towels for two.
Excellent 10.0
Pros: Convenient location near Airport.. Upyown and Bus
Cons: The parking lot surroundings had lots of trash... Guess people today do not pick up after themselves... I really wanted to volunteer and go around and pick up coffee cups..bags..food particles..wrappings..cans that were so noticeble thruout the parking..
Excellent 10.0
Pros: The rooms are quiet and peaceful. The previous night was spent at a competitors location similarly situated near the express way listening to traffic all night and grifters roaming around all night. A much better experience.
Cons: Due to covid-19 restrictions breakfast was not served. But the price is the same?
Poor 1.0
Pros: nothing
Cons: Its the worst hotel that ive ever seen, cockroaches, really dirty, stinks.
Good 6.0
Pros: All the employees were very polite and helpful.
Cons: I paid the rate charged but didn't receive all the amenities stated on website. Why wasnt the rate pro-rated based on not being able to get full services?
Excellent 10.0
Pros: Just love the stay it was so remarkable
Good 6.0
Pros: Lo centrico q está.(cerca de la 85) fácil acceso al aeropuerto.
Cons: Las facilidades externas no es lo que uno esperaba. Deben de colocar camaras para ver quienes entran y lo que pasa en el parking.
Excellent 10.0
Pros: Quiet, peaceful, serene. Very clean
Cons: I was a little upset that they canceled their shuttle service to & from the airport & breakfast as well. I understand covid concerns but take those amenities off your website and/or make it very clear they won't be provided. Should be a reduced rate.
Mediocre 3.0
Pros: Price. The male front seat clerk was very nice.
Cons: The female desk clerk, may manager was very rude and unfriendly. The hotel is in a very dangerous area. This time proved you get what you pay for. The beds were pretty worn out/sagging in the middle. Not expected for Radisson property. Not good experience
Okay 5.0
Pros: Refrigerator and microwave in the room.
Cons: Was not aware that 1) there was no breakfast 2) no shuttle 3) fitness center and 4) no pool services. Very disappointed.
Excellent 10.0
Pros: Clean
Cons: Covid no cookies
Excellent 8.0
Pros: Location
Cons: Room service trying to come in room 2hrs before it was time to checkout
Okay 4.8
Excellent 10.0
Pros: price and proximity
Cons: some of the guests but that's not your fault
Excellent 10.0
Pros: Cleanliness
Cons: Need a freezer in refrig
Excellent 8.0
Pros: Nice staff
Cons: Not as well kept as it could be
Poor 1.0
Pros: Close proximity to the airport.
Cons: They advertised that they offered a shuttle service. When we arrived, there was no airport shuttle service. They went on to explain that no one (other motels) offered it anymore. This was not true as we came to learn that Holiday Inn still offered it.
Poor 1.0
Pros: Nothing
Cons: Yea the room was dirty and so wasn't the furniture wasn't clean. Also they didn't do a deep clean ot had a smell to the room.
Mediocre 2.0
Pros: Reception staff were friendly and helpful
Cons: The website states THREE times on the opening page that they offer a "FREE 24hr AIRPORT SHUTTLE". I booked for THIS reason. Arrived at airport alone (female), at night. I called to get my free shuttle to the hotel, CANCELLED both ways. No assistance.
Poor 1.0
Pros: Nothing don’t do it
Cons: The needle with no top sitting in the bathroom. The dirty lamp shade, tub and dusty furniture. The mold and mildew smell. The ac with the dirty air blowing like you could see the lint amongst dirty window. Stayed somewhere else.
Poor 1.0
Pros: There was a restaurant within walking distance. The worst part is the hotel floor, room and elevator smelled of heavy marijuana! The staff did not seem to care. There was not enough space to add this below.
Cons: YES, While I understand COVID has forced changes on travel, the website should be updated to reflect the changes. The biggest one is no free shuttle from the airport. This added an additional 40 dollars to our trip. While hot breakfasts are not allowed
Mediocre 3.0
Pros: The staff have been warm and welcoming!
Cons: Frankly, with this hotel being partnered with Radisson, I expected a wonderful hotel experience that was not met in any way. From needing to crouch in the showers to the hallways smelling of smoke to the parking lot being wildly unsafe.
Good 6.0
Pros: Close to the airport.
Cons: Cleanliness
Excellent 10.0
Pros: Everything
Cons: None
Okay 5.0
Pros: It was clean, beds were comfortable, good shower
Cons: There wasn’t any shuttle service and there wasn’t a free breakfast. Website needs updating. Desk staff wasn’t very accommodating.
Okay 5.0
Pros: The night front desk person was very friendly and helpful.
Cons: There was trash from a previous guest in my room. Also there were no cups for water or coffee in my room. No cups of any kind.
Good 6.0
Pros: THE BED AND SHOWER
Cons: The Tv
Excellent 10.0
Pros: This wasn’t a planned stay, our plane was delayed. But everything from the staff to the comfort made this amazing!
Okay 5.0
Cons: I was expecting the room to be like the room we purchased at country inn in VA. The room was nothing like the others that I have been in. That room was the worst country inn room I've been in. CD
Poor 1.0
Pros: Location was great for early AM flight. Close to airport. 2 miles to be exact.
Cons: Not greeted properly upon arrival. Unsafe exterior parking. Rear entry door did not work. Marijuana smell throughout the hall. Side secure entry key door was propped open with a rug for easy entry.
Excellent 9.1
Cons: Breakfast earlier
Mediocre 3.0
Pros: Close to airport
Cons: Dirty. Beds were old and uncomfortable
Poor 1.0
Cons: I did not feel safe at ALL. I checked out IMMEDIATELY!
Good 7.0
Pros: Breakfast is very good
Cons: The mattres and pillows, el ascensor estaba sucio.
Okay 5.0
Pros: Proximity to the airport
Cons: Was somewhat concerned about security of vehicle in the parking lot although it was well lit
Mediocre 2.0
Pros: The front desk lady in the MORNING not night was super nice
Cons: The rooms smelled funny, the night staff was rude, and the housekeeping walked in my room first thing in the morning way before check out.
Good 7.0
Pros: the location, being 3-4 minutes from the airport and access to I85 is easy
Cons: elevator floor needed some cleaning and there was no ice machine on the 2nd floor
Okay 4.0
Pros: Breakfast
Cons: Other guest running up and down the halls being very loud late in the evening with no security.
Good 7.0
Pros: Great last-minute rate
Cons: The hotel rooms are a little dirty and in need of attention.
Mediocre 2.0
Pros: Room and comfort of the bed.
Cons: Outside lighting and cameras. My vehicle was broken into.
Mediocre 3.1
Pros: The beds were comfortable.
Cons: Carpets were filthy. Air conditioner kept cutting off, so the room was hot, and the front of the unit kept falling off. There were stains on the furniture. There was a hole in the floor in front of our room's door (in hallway) with carpet over it. Bathroom door didn't lock. Hotel was in sketchy neighborhood and parking lot lighting was bad to non-existent.
Mediocre 2.0
Pros: Location
Cons: Touted airport shuttle and free parking and then wanted to charge for parking
Okay 4.0
Poor 1.0
Pros: I did not find any water and no information about deposited charges. Lot of noice from ac system which is scared me couple of times during my sleep and I am fully disappointed.also charged extra money than reserved price...this is very bad experiance...
Cons: Very bad experiance...never see this kind of hotel.experiance before..also hotel room is not cleaned and very old towels and inventory...
Okay 4.0
Pros: Leaving
Cons: Place was totally outdated and in need of complete remodel
Good 6.0
Pros: The location was nice for an early morning flight.
Cons: The room and hotel overall could of used to be a little cleaner.
Okay 5.0
Pros: I liked the breakfast it was delightful and clean.
Cons: The hallways floors was dirty, laundry machine was out of order and I couldn't sleep with all the noise that was in the hallway and the hotel did not care about the situation.
Good 7.0
Pros: Location
Cons: Staff was unfriendly/unaccommodating, except @ checkout. Hotel employee cut me off as I asked questions by phone. Tried to check in @11:30 next day, but the lady refused, said not a moment before 3. Hard to believe, as I saw a room get prepped thru t
Okay 4.0
Pros: For a single person staying here one night it's not bad. But this isn't the best for a family or a couple enjoying a weekend trip to Syracuse area. I would never stay here again, I would spend more money for better quality next time.
Cons: Entering the room it had a funky smell. Although everything was clean it just looked old and outdated. The bed was so low to the ground I could step onto it from the floor. The curtains had holes in it so the light shined through the holes in the morning. There was hair all over the bathroom too.
Okay 4.5
Pros: Property in process of renovation. Some newer furniture and paint in room, but they left the old, stained carpets. WHY????? Appears the property is in transition to being a lower end 'holiday inn express" from a (ahem) "residential" hotel. Some of the more long term residents made themselves quite comfortable, taking over the pool, being loud in the hallways, leaving trash about the place etc. Management needs to decide which group they're catering to, but glad my family was only there one night. Described as non-smoking, but other guests were smoking-leaving cigarette butts in hallway, stinking the place up. Property could be better, but staff needs to work to enforce non-smoking, and noise policies so that a few guests don't ruin it for others.
Good 6.5
Pros: location to airport. very country like settting. good breakfast
Cons: the noise upstairs was very loud. had to call front desk twice for noise complaint. nothing was done about the noise.
Good 6.0
Pros: Very close to the airport. Tasty breakfast. Laundry in the building. Large laundromat and supermarket directly across the street. Standard room with two queen beds had a small refrigerator and microwave. rooms are surprisingly well noise insulated. Regularly forgot how close this hotel was to the airport until walking outside and having a plane fly directly overhead.
Cons: Housekeeper started banging on the door at 9am everyone morning to ask if I was leaving. Definitely not welcomed when you just got finished working at 2am and clearly have three more days on your reservation.
Okay 4.2
Pros: Breakfast, the cookies and the lemonade.
Cons: Furniture and carpet were stained. Their were ants in my room and from the response I received it wasn't the first time they had been informed of this issue.
Okay 4.0
Pros: Close to airport
Cons: Rooms and old and dirty looking
Good 6.0
Pros: We arrived at 2:00 am, saw the dirty room and asked for another room which was not available. However, staff came to clean the bathroon and brought clean bedsheets Breakfast was good.
Cons: Wrinkled bed sheets and beds were poorly made. Nedsheets and pillow cases had stains and hair on them. Bathroom floor was not clean (blood stains on the floor, hair around the toilet and on the floor)
Mediocre 3.1
Pros: The rooms will be nice when finished.
Cons: The place was being renovated. And the doors were not secure from the parking lot into the hotel. I did not feel comfortable with such easy access for anyone to walk right into the hotel from the back entrances. Tile work was not completed, paint on the walls was not completed.
Good 6.2
Pros: didnt inform pool was closed and doing work on building,bathrooms old and stained,all needs work
Cons: price
Okay 4.0
Pros: Desk staff gave me a room per request on second floor. Room quiet enough.
Cons: Curtain was for decoration only. Unable to close to shield out parking garage light outside window. A few table lamps did not work, one was not plugged in. No elevator to second floor.
Excellent 8.0
Pros: Great value. Pool. Better than average cont breakfast.
Cons: Some minor renovations ongoing. No elevator for 2nd floor.
Mediocre 2.5
Pros: Bed and TV in the room
Cons: Only one bed in room, we had three Adults!, drain in tub was plugged, pool was closed(YES, STILL CLOSED AND IT WAS ONLY IN THE 90'S!!) Absolutely no urgency to fix Anything! Black mold spot in hallway, water damaged on drywall in bathroom.
Okay 5.7
Pros: The price was good and breakfast was not bad.
Cons: Carpets old, bathrooms small, drain slow, no microwave or fridge.
Mediocre 3.4
Pros: Price
Cons: No frigging elevator! Slow internet!
Okay 4.0
Cons: Bad location of town. No early check-in allowed Staff was not all about pleasing the customer. I actually didn't even spend the night. Cancelled my reservation and stayed at the Hyatt. So worth it.
Good 6.5
Cons: It was ok...
Country Inn & Suites by Radisson, Charlotte I-85 - Charlotte
Rated #11
7.4
Good 7.4
Based on 1,333 reviews
Details
Reviews
C$ 107

Cleanliness
7.1
Comfort
7.4
Facilities
7.1
Location
7.9
Overall
7.2
Overall 6.9 Good
Based on 327 reviews
Cleanliness
7.1
Comfort
7.4
Facilities
7.1
Location
7.9
Overall
7.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.0
Comfort
7.3
Location
7.8
Services
7.1
Staff
8.1
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Staff
8.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
7.6
Comfort
7.8
Location
8.1
Services
7.4
Staff
8.5
Cleanliness
5.7
Comfort
6.2
Facilities
9.0
Location
7.3
Overall
9.0
Cleanliness
7.2
Comfort
7.4
Facilities
6.0
Location
8.1
Overall
6.0
Cleanliness
7.3
Comfort
7.7
Location
8.3
Services
7.1
Staff
8.6

Excellent 10.0
Pros:  
Cons:  
Poor 1.0
Pros: Nothing at all
Cons: Room wasn¿t clean
Excellent 9.0
Pros: Always clean
Poor 1.0
Pros: Front desk guy was nice
Cons: Roaches and unclean room. Asked for a refund so we could simply go elsewhere but we¿re told we would not be given a refund unless we spoke to general manager. After emailing him and submitting photos were told we would have a refund but that never happen
Excellent 10.0
Cons: Everything
Mediocre 2.0
Pros: Location
Cons: Room was already occupied had to switch rooms liquor bottles and furry handcuffs were found in second room ,hair on bed sheets
Good 7.0
Pros: Allowed pets
Cons: Room was nasty smelled but i had no choice was only hotel to accept pets
Excellent 8.0
Pros: Really great location.
Cons: The room is a little out dated
Okay 4.0
Pros: No breakfast only coffee...the room was nice but smelled moldy...bed was nice...front desk very friendly.....the hallway was dirty with socks and trash and smelled badly....if i had seen the place prior to booking i would not have stayed
Cons: See above
Poor 1.0
Pros: This place is disgusting it¿s dirty I would never recommend anyone to this place.
Cons: From the moment you walk in it smells like weed and cats and dogs the floors are filthy the bedrooms are disgusting didn't even wanna roll my luggage through that place literally I felt so gross.
Mediocre 3.0
Pros: Very little I can say positive about this property.
Cons: The room reeked of smoke. The bathroom had burn stains. The room itself was not prepared for my stay. The staff were extremely rude when my key stopped working.
Poor 1.0
Pros: Close to the airport
Cons: Don¿t stay here. This place is dangerous!Smoke of marijuana everywhere. I felt like it¿s homeless shelter but not the hotel. Drunk people around. Smell was horrible, garbage everywhere. Dirty room, mild,cockroaches.It was a nightmare. Never coming bac
Mediocre 2.0
Pros: The hotel staff was very helpful.
Cons: Room was dirty. Vomit was on side of bed. Very low quality for a 2.5 star. Also unsafe area. A lot of random people walking out doors begging for money.
Poor 1.0
Pros: The floor plan of the rooms was the best thing about this hotel.
Cons: I didn't like how I was treated, discriminated against. Hotel employee is a lady that treated me terribly. She was very unprofessional and rude and I will NEVER stay there again and I have told everyone I know to avoid this hotel like the plague.
Okay 4.0
Pros: Location and staff was friendly.
Cons: No airport shuttle (booking said there was). Room was previously damaged and haphazardly repaired. Door did not fit door jam correctly (noticed this on multiple rooms) carpets worn and torn, smelled of stale smoke in hallways, vending machines not stocked
Mediocre 2.0
Pros: Location next to airport.
Cons: on site : free shuttle to and from airport, free breakfast with really good menu, but none of this. the reservation was non returnable. i call the hotel asked about shuttle they said get the taxi, i paid additional 35 $ for taxi, no breakfast, im mad.
Poor 1.0
Pros: Nothing, hotel is roach infested
Cons: Roach infested
Poor 1.0
Cons: In room 411 it had bugs everywhere it was horrible.will never stay there again
Good 6.0
Pros: Proximity to the airport.
Cons: Refrigerator sounds.
Poor 1.0
Pros: The coffee pot snd coffee in the room. The rugs were so dirty that my white socks were black after walking on the carpet for about a 1/2 hour. NEVER AGAIN AT THIS DIRTY HOTEL AT THE TIME OF COVID 19
Cons: THE DIRTINESS OF THE THE CARPET AND MOLD ON THE SEAT IN THE SHOWER STALL. IF THIS IS CLEANNESS AT THE TIME OF COVID 19 THEN I WOULD HATE TO SEE WHAT IS WAS BEFORE COVID19
Poor 1.0
Pros: Nothing
Cons: Bed
Mediocre 3.0
Cons: The Hotel advertises as a smoke-free hotel but it smells entirely of smoke.
Mediocre 3.0
Pros: HVAC was good. Location and airport shuttle. Good breakfast and coffee.
Cons: Housekeeping was terrible. Within two seconds, sink backed up and filled sink with someone else's facial hair trimmings. Toilet was not clean. Neither of these issues were addressed during my three night stay. Halls were filthy and the place stunk.
Excellent 10.0
Pros: Clean
Cons: Nothing
Excellent 8.0
Cons: The walls are paper thin.
Good 7.0
Pros: It was aight.
Excellent 10.0
Pros: Staff were helpful and friendly Rooms were clean. The entire place was well maintained Nice chair in the room for watching TV Easy and accessible way to print boarding passes Shuttle to the airport Could walk to restaurants
Cons: No
Okay 4.0
Pros: Having breakfast out early as I start work at 4;30 am
Cons: Overall cleanliness of the hotel and my room was only freshened up once during my week stay
Mediocre 2.0
Pros: no
Cons: The hotel was dirty, from the lobby to the room. Hairs all over the bathroom. The toilet hadnt been cleaned... lift the toilet lid, it was nasty.
Excellent 8.0
Pros: Personalized card from the person that cleaned the apartment. That was such a nice touch. It was very clean indeed.
Cons: Breakfast: not even one hot choice, very bad coffee and only one type of fruit.
Excellent 8.0
Pros: Location - friendly staff - price
Excellent 10.0
Pros: This was my second time staying at this La Quinta and both times I've enjoyed my stay. The room was great. Clean hotel and great staff. Also near many things in and around the Charlotte area. Will be staying at this location the next time I'm in the area
Good 6.0
Pros: The staff
Cons: I think the room had fleas
Excellent 10.0
Pros: Friendly staff, very helpful and professional, made my stay comfortable, would definitely book at this hotel.
Cons: No, I was completely satisfied with my stay.
Good 7.0
Pros: Value of the room/property & location
Okay 4.0
Cons: It was not what I expected
Excellent 9.7
Pros: The facilities were decent; room was clean; beds comfortable. TV worked. Staff was nice. Would consider staying again if the need arose.
Cons: Very disappointed there was no refrigerator (of any size) in the room -- that seems almost standard in hotels nowadays. The breakfast was standard for continental, however, there was no regular coffee!! There continued to be no regular coffee during our entire time eating breakfast. Disappointed the outlets on the lamps did not work.
Okay 4.5
Cons: Staff was rude, toilet broken
Good 7.1
Pros: Quick airport shuttle pickup, within 10 minutes Quick easy checkin and out Nice continental breakfast
Cons: Room smelled of smoke on arrival--not overwhelming but noticeable at first. Bathroom could use upgrading, but clean and functional.
Excellent 8.0
Pros: I thought the hotel was very nice and modern and our room was clean.
Cons: The room we stayed in did not have a mini-fridge or microwave. I brought milk with us for my toddler and I had to let it spoil overnight because there was no where to put it.
Good 7.1
Pros: Staff was nice. Excellent location if you are looking for something close to the airport. Definitely consider this place if you are trying to save some bucks, not a bad price for what you get.
Okay 5.1
Pros: Location and price were good. The sheets were clean and there were no bed bugs. Breakfast was standard fare.
Cons: The shower curtain was dirty and the tub had light residue buildup. The staff was slow, unfriendly, and let the phone ring for several minutes while I was checking in. The hotel smelled of cigarette smoke and it was obvious the owners don't care to keep the place nice.
Good 7.6
Pros: The staff was so friendly, even jumping my battery when my car died.
Excellent 8.0
Pros: We stayed here because it was close to the airport and could leave our car plus have a shuttle take us to the airport and pick us back up. Clean room. Would stay again.
Cons: Some of the parking area had an iron fence and part of the fence had been broken. we were concerned because we were leaving our car for several days. it needs to be fixed
La Quinta Inn & Suites by Wyndham Charlotte Airport North - Charlotte
Rated #12
6.9
Good 6.9
Based on 327 reviews
Details
Reviews

Cleanliness
7.0
Comfort
7.0
Facilities
6.2
Location
7.7
Overall
7.0
Overall 6.9 Good
Based on 499 reviews
Cleanliness
7.0
Comfort
7.0
Facilities
6.2
Location
7.7
Overall
7.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
2.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
6.5
Comfort
6.5
Location
7.6
Services
6.2
Staff
7.5
Cleanliness
6.0
Comfort
6.0
Facilities
4.8
Location
6.0
Overall
6.0
Cleanliness
9.3
Comfort
9.0
Facilities
8.6
Location
9.0
Overall
9.0
Cleanliness
7.1
Comfort
6.8
Location
7.7
Services
6.5
Staff
8.1
Cleanliness
7.5
Comfort
7.5
Facilities
6.0
Location
7.8
Overall
6.0
Cleanliness
7.0
Comfort
7.2
Facilities
5.5
Location
7.7
Overall
6.7
Cleanliness
6.6
Comfort
6.6
Location
7.5
Services
5.9
Staff
7.5

Poor 1.0
Cons: After I booked I went to the hotel/motel and the parking lot was block off yet still there was a few cars parked there. I called Econolodge and they said they were closed and not accepting reservations. This seems sketchy and lead me book a more expensive
Excellent 8.0
Pros: Close to everything
Mediocre 3.0
Pros: free shuttle service to/from airport
Cons: CC machine down, had to pay cash, asked for ATM machine was sent to gas station, although 10 min walk should have offered shuttle to take there for inconvenience of having to pay cash. Room no lights turned on by switch, had to turn on individually first for switch to work properly, dark outside going into dark room not comfortable, tp roller to small for wall brackets, which needed tightened, so TP would not stay on roller when used. Shuttle bus driver should offer to load luggage and help unload
Okay 5.0
Pros: everything was fine until time to go
Cons: There was no hot water at all and had to take a cold shower. I got the feeling this is an every morning event.
Mediocre 2.4
Good 6.0
Pros: Location
Cons: Old. Needed updating
Okay 4.0
Pros: Price and proximity to airport
Cons: Bathroom was gross. Boogers on the walls in the bathroom and main space. The computer system was down so we couldn’t check in. Key card system wasn’t working so we were given our room number on a piece of paper. The door to our room was just propped open. Check in took about 20 minutes at 1am which was not fun with 2 kids. Very few breakfast options.
Good 6.0
Pros: Beds were clean. Room ok.
Cons: No Sunday breakfast.
Excellent 10.0
Pros: Very clean
Excellent 8.0
Pros: Overall my stay was fine. I chose this room because I needed a refrigerator and microwave as I ate my meals there. The bed and shower were fine. Choices on the TV adequate.
Good 7.7
Pros: Very comfortable beds, Not much noise other than airplanes, which isn't bad either.
Cons: No fridge or microwave in my room but that wasn't a deal breaker for me.
Good 7.7
Pros: The fact that my children were able to be comfortable and play on the floor with out getting sick
Cons: The fact that I could not use my debit card that I reserved my room with and I had to put 100 Cash deposit
Excellent 9.7
Pros: Well worth the price. Small but clean.
Okay 4.8
Pros: Clean rooms. Maid staff was very pleasant and cheerful.
Cons: Front desk attendant was very rude and had an attitude when I asked questions. He left me waiting to check-in to help someone else who walked up after me.
Good 6.5
Pros: The staff is aces, the room was comfortable and clean and the bathroom was great. I loved the fact I was able to save $20 on cab fare by using the shuttle to go to the laundromat. I was very close giving a four star review with the reasons I didn't listed below.
Cons: The pool being closes by Labor Day Weekend was a royal bummer. The float in the toilet got stuck twice which resulted in an overflow.
Mediocre 2.8
Pros: I didn't like anything about it. It was the worst place I've ever stayed.
Cons: I didn't like the hotel period it was run down. It was as if the place was for drug dealers and hookers.
Okay 5.7
Pros: Quiet very friendly staff
Cons: Booked 2 rooms that were to have a refrigerator and microwave neither did they also only give 1 key per room which made it difficult to get into other room where children were also booked a smoking and they failed to inform us that all rooms were not smoking
Excellent 9.1
Pros: Older building but still clean. Friendly staff. Responsive heating/cooling unit. Spacious room for one nonsmoking king.
Cons: Most of the rooms have exterior doors. Ours on the third floor did not, which i liked. Great value for so little cost.
Mediocre 3.6
Cons: very dirty pathways, doorways, carpets, etc. room sheets were clean, but not much else….
Good 7.0
Pros: This hotel met my needs since my flight was cancelled. It's great just for one night to sleep. If you're looking for something extremely nice, this isn't the way to go. But for me, it was a good stay.
Econo Lodge Inn & Suites Airport - Charlotte
Rated #13
6.9
Good 6.9
Based on 499 reviews
Details
Reviews
C$ 528

Cleanliness
7.5
Comfort
7.5
Facilities
4.5
Location
7.8
Overall
4.7
Overall 6.6 Good
Based on 141 reviews
Cleanliness
7.5
Comfort
7.5
Facilities
4.5
Location
7.8
Overall
4.7
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
5.0
Overall
3.0
Cleanliness
4.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
9.3
Comfort
9.6
Location
9.5
Services
9.2
Staff
9.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.5
Overall
4.2
Cleanliness
8.4
Comfort
7.9
Location
8.1
Services
7.9
Staff
8.0
Cleanliness
7.4
Comfort
7.8
Facilities
2.0
Location
7.8
Overall
2.0
Cleanliness
7.2
Comfort
7.1
Facilities
5.5
Location
7.6
Overall
5.3
Cleanliness
9.1
Comfort
9.1
Location
9.1
Services
8.7
Staff
9.1

Excellent 10.0
Pros: The view is beautiful
Cons: Everything
Excellent 9.0
Pros: The new upgrades and workers.
Cons: I was in a connectable room and I should of had the option choose.
Good 7.0
Pros: It was clean other than the refrigerator.
Cons: The refrigerator was dirty on the outside so I didn't touch it to put my food in it. Also, the remote did not work and when I called the front desk he said he would bring batteries. When I checked out I told him that he didn't bring batteries for the remote. His response was he saw that I was staying one night so he didn't bother.
Excellent 10.0
Cons: Great staff and location.
Excellent 10.0
Pros: Everything
Cons: Nothing
Good 7.0
Pros: Close to the interstate and everything including a nice park was with in 5 mins away.
Cons: The first room smelled like smoke. I asked for a second room. It had a few ants. When I asked for another room the owner was initially giving attitude and pushback as if I was lying. He checked the room and gave me another room. I didn’t want to leave for another hotel cause of price and location. It was good for the value. But not sure if I would stay again.
Excellent 10.0
Pros: Very clean and great staff
Cons: no, it was perfect for my situtation
Excellent 9.0
Pros: The “micro” concept
Poor 1.0
Pros: Cleaning staff was excellent. Very polite and nice
Cons: Disgusting in every other sense
Good 6.0
Pros: Clean,
Cons: No one told us about the construction, no breakfast. There was no replacement. Front desk didn't care.
Mediocre 2.0
Pros: Location
Cons: The fact it's under construction, the lobby was a mess and not usable. The parking lot had construction packing materials all over the place.
Mediocre 3.2
Mediocre 3.0
Pros: Location near airport.
Cons: Found an earwig in the bathroom, the shower water never got warmer than below room temperature. the sink water was warmer. Also didn’t appreciate no heads up that this hotel asks for a $100 deposit fee that they can keep if traces of smoking are f
Okay 4.0
Pros: easy to find. staff was friendly
Cons: tv had greasy finger prints all over it. pillows were extremely lumpy. construction materials were all over the place as they were doing upgrades
Mediocre 3.0
Cons: Cleanliness. Noisy neighbors
Okay 5.0
Pros: My room was renovated.
Cons: They are renovating and pretty messy. They need someehere for people to sit outside. The toilets dont flush well.
Good 7.0
Pros: Closeness to airport, room was clean
Cons: Smoke doctor was on shelf below phone, airconditioner cover fell off when touched, refrigerator door was painted and mold was on the insulation
Poor 1.0
Pros: Leaving
Cons: The girl who was at the desk for checkout the next morning was rude and had an attitude. Didn’t greet or acknowledge the fact that I was even there until I said something to her
Okay 4.0
Pros: Nothing
Okay 5.0
Pros: They had covid protective plastic up
Cons: Needs maintenance
Poor 1.0
Pros: Nothing at all.
Cons: Advertised as having a hotel shuttle, but not running during COVID-19. Advertising as having breakfast. Not at the time due to COVID-19. It was also advertised on their street sign as having both of this included.
Okay 5.0
Pros: Nothing
Okay 4.0
Pros: The location was convenient.
Cons: Was not told in advance about the remodel. The bed was really old and uncomfortable.
Excellent 8.0
Pros: It was very clean.
Cons: Loud guest. May need security outside
Poor 1.0
Pros: Absolutely NOTHING. We had to request a second room because of smoking in the room, bedspreads all had burn holes in them. 2nd room wasn’t much better, there were stains and dirt everywhere. Looked like a 2 way mirror as a headboard. Tub was clogge
Cons: This was the most awful hotel I have ever stayed in. People smoking in the non smoking hotel. We had not had supper, Dominos & Pizza Hut refused delivering to this location after dark. Arguing, screaming, running & people beating on door all night.
Mediocre 2.2
Pros: Nice on the outside- inside the rooms are what you'd find in a motel. Rust water stains down the walls and bathroom from water damage past. Old furniture, beds are so soft that they fold and lean with just one person. Carpets dirty,bathroom tile dirty. Changed rooms-same thing.Not breakfast, just muffins and bagels coffee, apple juice and filter water.
Cons: Clean and sanitary would have been great. Never again.
Excellent 8.5
Pros: Airport shuttle when I was stranded near the airport.
Mediocre 3.0
Pros: Location proximity to the airport.
Cons: It was very loud and there was some sketchy activity going on through the night. There was not enough staff to run the hotel with guests staying there. We had to wait a very long time to get any supplies because of this.
Excellent 8.0
Pros: Close to my family
Cons: Shower curtains were dirty with visual stains when I hopped in the shower. Gross so I jumped out
Poor 1.0
Pros: It was available
Cons: My card was charged multiple times in error with no resolution to date.
Okay 4.0
Pros: The front desk was courteous. It wasn’t far from airport.
Cons: It felt like a cheap motel stay rather than a hotel stay. It wasn’t appealing. They need to remodel the rooms. Breakfast wasn’t good.
Excellent 10.0
Pros: convenience to airport
Mediocre 3.0
Cons: It says that it has an exercise or fitness room online, but does not have anything of the sort. Nor a pool.
Excellent 10.0
Pros: The hotel is 6 minutes away from the airport. They have shuffle service, they were very kind to explain and help! The price was cheap!
Cons: It would be nice to have a bottle of water as a courtesy,
Okay 4.0
Pros: Let us set bags behind front desk while we went and got dinner as the prepared our room.
Cons: No hot coffee in the morning
Okay 4.0
Pros: The location was great.
Cons: A lot of shady guests there, the hallways smelled of marijuana.
Excellent 10.0
Pros: Very friendly staff
Good 7.7
Pros: It was cheap and the rooms were definitely adequate.
Cons: The bedding was uncomfortable and the breakfast was underwhelming.
Okay 4.0
Pros: Breakfast
Cons: Not. Clean room had hole in the wall above the bed the TV did not work
Mediocre 3.7
Pros: The location was close to airport
Cons: Shuttle was not labeled with hotel name, desk clerk was rude when calling
Good 7.4
Pros: Updated TVs
Cons: Stronger Breakfast Smokey Smell No Printer No Exercise Room Cigarette burns in bedding Inattentive Staff
Okay 4.8
Cons: The rooms are so small. Front lobby looks more like a crack house. Worn out sofas that I would not want to sit on in fear of bugs. Front desk spent more time on the phone then he did in checking me in. Gave me the room key and never said thank you or enjoy your stay. I took the key and said thank you to him. Al I heard was crickets from him.
Good 6.0
Pros: Phone was flashing constantly, cord was detached and broken. Breakfast was below average, cheap powdered cream for coffee, poor selection.
Cons: Noise from other guests. Poor breakfast,
Good 6.0
Cons: The check in girl was friendly. The room was well used and in poor shape. The refrigerator door would not stay closed. The bed was so worn out my wife and I kept sinking into the black hole in the middle. Made for a very uncomfortable sleep.
Mediocre 2.0
Pros: Nothing at all. I went to the airport, sleeping in s chair at the airport was better than this place. It was horrible. I think it's funny they have a rewards program, I really doubt anyone uses this chain twice.
Cons: Upon arriving, I bothered the front desk girl, I blocked her view of the television. The entire time checking in, she didn't speak to me or get up from her chair. The room was gross. By the desk, there was food on the wall from the previous guest, nobody cleaned up. The AC unit was too old and loud to have on while I watched tv or spoke on the telephone. Parts of the AC were laying on the floor. Menus and literature were soaking in the standing liquid that was in the desk. The toilet was not bolted to the floor, and rocked back and forth, you could hear water sloshing around, horrible odor in the bathroom. I would guess the seal is broken and that's raw sewer fumes. The shower was filthy and had been patched with something. I decided to not shower, I am sure I was cleaner than the shower. There were to soap or shampoo in the room either, and I didn't feel like asking Miss Personality at the front desk. There were pubic hairs on the bedspread and pillow case. So gross. I just went back to the airport, I wanted to sleep in a cleaner chair in a public airport terminal rather than try to rest at Microtel. On a positive note, the late shift girl there greeted me. That was the only positive thing I can say. If you are looking for a terrifying ride with a grumpy shuttle bus driver, this is your place.
Mediocre 2.0
Pros: Located near interstate.
Cons: The staff was extremely inattentive & rude. The front desk attendants acted as though it was a huge burden to even greet guests. When they had to interact with guests the staff instantly got attitudes and acted like the guests were an interruption to their day. Even for simple tasks such as checking in or out. The significantly smaller room than pictured was less than mediocre, at best. There was an unbelieveable amount of cigarettes burns on the furniture and the bedding. Only 2 electrical outlets worked in the entire room. The TV & the alarm clock was broken. The sheets on the bed were dingy & stained. The lock on the door was barely attached anymore. The floors were disgusting, as was the bathroom shower The wall trimming was completely detached from the walls in the bedroom and bathroom. Lastly, in the hallways of the floor I stayed on there was a very loud and a very public domestic dispute that occurred. And not one single hotel official came to check on the incident! There were literal screams for Help throughout the hallways. The staff was definitely informed & yet, they did nothing. The absolute worst hotel experience of my life!!
Mediocre 2.8
Pros: I liked that there was NOT A FLOOD or that we had ELECTRICITY. That's about it
Cons: The place smelled of smoke and other foul odors. The whole place. It was in a bad area of town. Beds were uncomfortable. Bathroom was old and hard to use. Would Never stay here again
Excellent 8.5
Pros: I really liked how close it was to the airport and other food locations. The staff was unbelievably accommodating, specifically the shuttle driver Tim and the desk clerk Karol! They helped me find a delicious bbq place while i was laid over. Even offered to drive me there if there were not airport pickups, unfortunately there was. It's not the nicest hotel but it has 3 perks. AC worked well, water pressure was great, and it was close to the hotel with a free shuttle.
Cons: The facilities were not very well maintained. Lots of scuff marks on the paint and general wear and tare was evident everywhere.
Okay 4.0
Pros: Location to the airport
Cons: Very old building in need of much repair and renovation. Seems more like an apartment building with people staying long term. 3 TV channels, lumpy bed, poor a/c and a dirty bath tub. 2 Police cars were outside on two different occasions just a mess simply a mess......never again will I stay here.
Mediocre 2.0
Pros: Rooms were dirty. Hotel was hot and smelled like smoke. Sheets had holes in them and were thin and dingy. Sink was clogged and over flooded onto bathroom floor. Rooms were TINY not at all how they appeared in the pictures online.
Cons: I didn't like ANYTHING about this hotel.
Mediocre 2.0
Pros: Liked nothing
Cons: Had to change 3 rooms to get a semi acceptable room. First room had broken painting on the floor, the phone didn't work, the AC/heat unit didn't work. The second room curtains didn't close, the floor carpet was partially ripped out. The third room had paint peeling from the walls, but I was tired to move again. Didn't have hot water in the morning. When I complained about all of this, they not only didn't apologize, they accused me of lying to get a refund. This hotel shouldn't be in business.
Okay 4.5
Cons: Hotel in shambles
Mediocre 2.5
Pros: The staff was nice, they noted our shuttle time and called us to make sure we were coming down as the shuttles leave for the airport only on the hour.
Cons: The room and furnishings were very old and worn. We could hear our neighbors tv clearly and I could hear other guests throughout the night. I did not feel comfortable in the room and it did not seem clean. There was a cigarette hole in the comforter, the shower drain backed up, and there were stains on the window seat cushion. We would not recommend this hotel, and the star rating we saw in kayak was highly misleading.
Mediocre 2.0
Pros: Nothing to like. 3 stars rating was a fraudulent rating.
Cons: Dirty, small, dated, just don't go there. And please stop calling it a 3 star hotel. It's disingenuous.
Mediocre 2.5
Pros: Honestly...nothing.
Cons: Way too small and the pics did not match the what the rooms looked like. Blood on the sheets. The hotel was definitely over priced for what it was and I felt it was false advertising. The staff albeit friendly was really in their own world. The bed was bowed in the center making it very uncomfortable to sleep. Honestly if I could ask for a refund I would.
Microtel Inn By Wyndham Charlotte Airport - Charlotte
Rated #14
6.6
Good 6.6
Based on 141 reviews
Details
Reviews

Cleanliness
6.4
Comfort
6.7
Facilities
5.0
Food
6.5
Location
7.5
Overall 6.4 Good
Based on 727 reviews
Cleanliness
6.4
Comfort
6.7
Facilities
5.0
Food
6.5
Location
7.5
Cleanliness
4.0
Comfort
2.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
6.0
Overall
2.0
Cleanliness
6.2
Comfort
6.7
Location
7.3
Services
5.9
Staff
6.9
Cleanliness
6.5
Comfort
6.4
Facilities
6.4
Food
6.5
Location
7.1
Cleanliness
6.2
Comfort
6.5
Location
7.2
Services
5.7
Staff
7.0
Cleanliness
6.2
Comfort
6.5
Facilities
6.6
Location
7.3
Overall
6.6
Cleanliness
6.6
Comfort
6.8
Facilities
4.2
Location
7.7
Overall
4.4
Cleanliness
6.3
Comfort
6.4
Location
7.5
Services
5.9
Staff
7.0

Excellent 9.0
Pros: Good
Cons: Last minutes extra charge
Poor 1.0
Pros: Crack motel. Sign on the office computer that reads that you’re not living there, that you’re merely a guest traveling. Their goal is to keep people that are unable to have an apartment or dealing drugs to not claim tenant rights. Go elsewhere. The counter guy couldn’t speak clear English, and told me the wrong room number, I found myself staring at a very large side at 1:00am. The clerk took 20 Mins to check me in, asking the dumbest questions. All you wanna do it midnight is get your damn key and go to bed. I’ve been traveling for 12 hours straight. It’s been two months since I stay there, and it still burns how bad of a place this is to stay.
Cons: Crack motel. Sign on the office computer that reads that you’re not living there, that you’re merely a guest traveling. Their goal is to keep people that are unable to have an apartment or dealing drugs to not claim tenant rights. Go elsewhere. The counter guy couldn’t speak clear English, and told me the wrong room number, I found myself staring at a very large side at 1:00am. The clerk took 20 Mins to check me in, asking the dumbest questions. All you wanna do it midnight is get your damn key and go to bed. I’ve been traveling for 12 hours straight. It’s been two months since I stay there, and it still burns how bad of a place this is to stay.
Okay 4.0
Pros: It was very close to the airport
Cons: The look in person
Okay 4.0
Pros: This is one of the first hotels where I actually liked the pillows. The price was really good.
Cons: The place just feels like it needs a makeover. The walls are peeling, I can see where things have been patched up and it just comes across as old and dirty. I didn't feel comfortable walking around the room without something covering my feet. There was still trash in one of the trash cans. The bed was not very comfortable and the "blanket" was so thin. I was freezing all night. Amd there was no extra blankets I could use. There was no shampoo or conditioner provided and there was only a small bar of soap for washing my hands. No breakfast. And it just smelled like cleaning product...which I guess is good to know that they clean. But it was an overwhelming scent, especially in the lobby area. The shuttle only comes in the mornings at 7, 9 and 11. I needed to get to the airport at 8:15. So it was either take the 7am shuttle and be there waiting forever or pay to have an Uber take me later. I am thankful I did not pay more for my room and that I only had to stay one night. Would not recommend to anyone and will not be staying here again.
Excellent 10.0
Pros: Extremely courteous staff.
Okay 5.0
Pros: The Room Was Great And Comforable And Very Clean Only Problems Was The Plumbing In Bathroom. Room Was Totally Clean And Bug Free Which Is A Major Plus In This Area Of Charlotte.
Cons: The Toliet Wouldnt flush Half The Time And The Shower Stays Clogged While Showering And About 30 Minutes After Done Showering The Dirty Water Finally Drained Out Of Tub. Definitely Needs Plumbing Work.
Excellent 8.0
Pros: My son really enjoyed himself and I did too. I’ll be back again.
Cons: Needs better tv and maybe a slight renovation
Poor 1.0
Pros: Nothing
Cons: All rooms stinks. No cleanliness. Smoking smells everywhere. It was very unpleasant stay. Had sleepless night. Not a family friendly place
Mediocre 2.0
Okay 4.8
Cons: The shuttle driver was a little overwhelming and the front desk lady tried to charge me too much and my third party declined
Poor 1.0
Pros: Close to airport
Cons: Hotel room smelled like cigarette smoke. Bedding smelled like smoke. Decor very dated
Mediocre 3.0
Pros: Nice staff.
Cons: The room smelled like smoke. My clothes stunk the next day like smoke. Don’t save money with this place, spend a little extra and go somewhere else. Shuttle service was scheduled and guy never showed, answered the the door, or his phone. Manager dr
Mediocre 3.0
Pros: Close to airport
Cons: Then room was not clean, smelly
Excellent 8.0
Pros: Surprisingly well kept.
Cons: Desk clerk barely passable. Very difficult to find the entrance. Needs a lighted sign.
Excellent 10.0
Pros: I can't narrow it down to any one particular thing. Everything was excellent. Everything exceeded my expectations. Room,location,service,staff everything was perfect.
Cons: This hotel was perfect.
Excellent 9.0
Pros: Close to airport. Very friendly shuttle driver Clinton. Ignore the bad reviews they must be fake. Room was clean comfy and secure. Pleasant desk clerk .. delish recommendation for delivery dinner. No hassles at all
Cons: Wish there was an indoor pool. Breakfast a liitle bleak but did have coffee in my room and oatmeal in bkfst room so life was good But for the price NO Complaints
Excellent 8.0
Pros: It was clean and comfortable.
Cons: It was a little too close to the airport. Until about 9:30 pm we could hear airliners fly over low.
Okay 5.4
Pros: Breakfast was finished by the time I went there. I could only drink juice
Cons: Cleanliness. The rooms smelled musty
Okay 4.0
Cons: I was double charged Pool was was never opened aperently was never opened at all.
Mediocre 3.0
Pros: The room was decent
Cons: The staff was rude. There wasn't much for breakfast and there were roaches
Poor 1.0
Pros: location was great
Cons: dated property. not the cleanest, room had modldy smell. I had planed to get work done there in the morning before my flight but didnt stay since the room was less then desired
Poor 1.0
Pros: Nothing. One of the smartest choices I have made as a woman traveling solo was when I walked into the room, put my bag down, used the bathroom, picked up my bag, put the room key on the TV and walked out closing the door behind me.
Cons: Hotel should be condemned. Grounds, pool area disgustingly haven't been attended to in years. Walk to room was horrifying...Curtains open on empty rooms revealed burned out stovetops. Parking lot empty/dark aside from trucks of landscapers drinking beer.
Excellent 8.0
Pros: Location and size of the rooms.
Cons: No elevator and breakfast menu was below average compare to other hotels I have stayed in that belong to the same category, I know it’s hard to install the elevator now after the fact but they should at least mention it on their page.
Good 7.0
Pros: Super-close to the airport, which was my main consideration. Nothing fancy, but adequate accommodations.
Cons: Shuttle runs to airport only once an hour, on the hour. So to make my flight I had to leave at 6:00 instead of 6:30 AM, which meant I missed the included breakfast. :-(
Mediocre 3.0
Pros: Location to CLT
Cons: Staff assigned us a room that was already occupied. We walked in on occupants of the room. The air conditioner in our new room had a ‘broken’ down button and we were unable to cool the room below 78 degrees all night long.
Excellent 10.0
Pros: Very close to airport and close to restaurants.
Cons: Could have been a little cleaner
Poor 1.0
Pros: Location
Cons: Staff was horrible and my luggage was taken
Poor 1.0
Pros: Nothing
Cons: Very rude staff - to others - upon 2:00 am checkin. She was obviously tired and frustrated, and took it out on customers.
Poor 1.0
Pros: Location only. There were roaches in the room; shower curtain was dirty, carpet extremely dirty; bathtub and ceramic floor was dirty. Staff on July 15 was courteous, helpful and professional. The staff on July 16 was the Pits; unprofessional.
Cons: Clean the place; customer service training.
Mediocre 2.8
Pros: Close to airport
Cons: Cockroaches! One was over 2 inches long! I informed the desk person the morning after the 1st night (I had booked a 2 night stay); after stating he was the manager, he told me it was a "water bug". But, because I had video, he simply said bugs get in to the units and the exterminators can't keep them out; there was nothing he could do. He would not issue a refund. I stayed elsewhere for my second night and cleaned, washed, disinfected all my belongings. Disgusting and very disappointing. Buyer beware.
Excellent 8.5
Cons: No pool.
Excellent 8.2
Cons: No pool
Excellent 8.6
Okay 5.1
Pros: Close to airport
Cons: Cigarette burns not the blankets Lock broken on the door Towel rack busted, hanging crooked by one screw Worn out old towels need replacing
Mediocre 2.0
Pros: Room area was clean, lots of pillows
Cons: Walls were so thin I heard the people next door having sex, I’m glad I didn’t have any kids with me. Later I heard them snoring all night. Bathroom area was very dirty, toilet paper was seriously like 400 grit sandpaper, it was obvious they quickly tried to fix the shower and so the water either came hot boiling hot or ice cold
Excellent 8.0
Pros: This was a great place to stop and rest before a long travel. The room was super clean and the beds were unbelievably comfortable. The employees were very friendly and did their best to make sure we felt welcome and comfortable in our room. They were awesome for letting us have a late check out since our flight was later in the evening and the shuttle service was excellent. We will definitely stay again.
Mediocre 2.0
Cons: I did not stay there because I was looking for an emergency overnight stay LAST weekend when my plane was unexpectedly routed to North Carolina. I was not goong to be there tbis weekend. I tried to cancel my booking 5 minutes later when I noticed the error, but no one got back to me.
Mediocre 3.4
Pros: Cheap price
Cons: Didn't feel clean Odd staff Cigarette burns Not safe
Mediocre 2.8
Pros: ONLY THING GOOD WAS THE NEW MATTRESS VERY COMFORTABLE BUT REST IS A DUMP!! NOT WORTH THE MONEY AT ALL $80+ RIDICULOUS STAY AT MARRIOTT NEXT TIME!!
Good 7.7
Pros: I needed a hotel for two nights and didn't have two to three hundred to spend on it, and this hotel was perfectly adequate for the price I paid--about half of what other wedding-goers paid for their rooms. Also, getting the room with two double beds allowed us to split the cost with others and save even more having this adequate stay. I did not feel unsafe or scared while staying there.
Cons: Well, if I'm going to complain about a hotel that was--keep in mind--only $60 a night, there was a little lime buildup in the shower, the beds were hard, and the fridge was cooler-than-room-temperature but I don't know that I would trust it for perishables or medicine like insulin.
Okay 4.5
Pros: The best part was having a roof over my head. That was it
Cons: The "non-smoking" room smelt like a cigarette had just been lit. The comferter had cigarette burns in the cover. Bathroom was rusty and only came with 1 towel
Okay 4.5
Pros: Close to airport, bed comfortable
Cons: The room is old, needs updating, needs to be cleaned better
Excellent 8.5
Pros: Room was unexpectedly awesome!
Cons: just needs some tlc on the outside and the breakfast could be a lot better. Fix the pool too. Outside leaves a lot to be desired and is dirty. But the rooms were super nice.
Okay 4.5
Pros: The keys to the room use close proximity detection, so you can keep them in your wallet and just wave that by the door. Has walls and Roof.
Cons: Most of the outlets in our room did not work. Even the fridge wasn't running when we first got there because the plug wouldn't properly stay seated in the wall. The hair dryer wouldn't work unless you were putting pressure on the plug. And forget trying to charge your phones, computers, tablets, etc. This hotel is very close to the airport. This wasn't a huge issue for me, but the Ms. wasn't too thrilled about it. I found the departures and arrivals of passenger planes quite soothing. HOWEVER, there was one point when what sounded like an F-16 fighter took off. That was very, very loud, and is almost guaranteed to alarm the women and children in your party.
Mediocre 2.8
Cons: There were cockroaches in the room. Disgusting.
Days Inn by Wyndham Charlotte Airport North - Charlotte
Rated #15
6.4
Good 6.4
Based on 727 reviews
Details
Reviews
C$ 102

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