Recent Reviews
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6.8
Good car and trip with sourish ending
Pros: The car was very good for our needs in Belize and the people were very nice, professional and helpful.
Cons: It was disappointing at the end when we were charged for smoking in the car because of some scent detected even though we did not smoke in the car ever. This was unfair and caused us to leave Belize with a bit of an unpleasant attitude. It's just money, but more it's the principle of it. They could just as easily charge someone for a scratch on the car that was already there, or some similar scenario. The staff and owner were nice, but in the end they did not accept our repeated and truthful insistence that we were not guilty of what they were saying. We felt like we were getting ripped off without being able to do anything about it and that our truth was not believed.
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10.0
Great service
Pros: Elita the agent really stood out. She's a hard worker and very sweet.
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2.0
Scam aleart!!! Charge $150.00 For cleaning fee.
Cons: The car itself was fine. Other than bad tires, but pretty sure that's just standard for the area. We stayed in Hopkins for our trip. Which are all dirt roads. Very dusty, very dry. Never rained a day we were there. When we returned the car it was dusty of course. We were told we were going to be charged $150.00 For a cleaning fee. We were never told we needed to clean the car ourselves, and when I asked her to show me in the contract where it stated that, she pretended to read the fine print. Then after about 10 minutes she look up and said we damaged the car. Straight forward scam. Rent somewhere else.
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4.0
Pros: The staff was professional. Everything was ready for pickup when we arrived.
Cons: I did not receive the car I requested. The car was dirty and difficult to drive due to the poor suspension . Very overpriced for what we received.
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10.0
Easy start to finish
Pros: No wait time when picking up or dropping off, very efficient. Aleta the Alamo representative wisely suggested we upgrade to an all-wheel-drive vehicle to traverse the rocky roads leading up to our lodge in the jungle. Great service, friendly staff, our car (Kia Sportage) was reliable and in tip-top shape. Will rent from Alamo again.
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9.6
Pros: Excellent service from the staff, quick and efficient. Nice vehicle.
Cons: Thought small SUV would have some ground clearance, but this vehicle was extremely close to the ground for touring Belize.
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10.0
Pros: The staff at the Belize airport were very helpful and courteous. We had a problem with the KIA AWD about three-quarters of the way through our two-week stay. With no hesitation, Jorge (one of the staff) drove a new truck two and a half hours to us in Hopkins. Great Service.
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5.6
Pros: The staff at Alamo in Belize City was professional, helpful and personable. They were the best part of my experience with Alamo. We became well acquainted as I was there the first day of my trip, the second day of my trip and the fifth day of my trip.
Cons: Right from the start, the car that I had reserved is not what I received. As a disabled veteran with bad knees, it was very uncomfortable for me to drive the Kia Soul that they gave me. I asked when they would have something different and they told me to come back the next day. The following day I was in a Ford Escape. I drove the Ford for three days and on the third day the Low Tire Pressure light came on. When I got out to check I saw that I had a flat tire on the rear driver side. As I changed the tire on the side of the road I saw that there was steel thread showing on the inner edge of the flat tire. I decided to look at all the tires and found that the other rear tire also had steel thread showing as well. This upset me as it put my two-year-old, my wife and me in danger. there is no reason a car should ever leave a lot in that condition. The flat occurred 30 miles west of Belmopan which is an hour and a half away from Belize City. We never made it to our destination (San Ignacio to see the ruins) instead it was a wasted day of a vacation that we had been looking forward to for some time. I limped the car back to Belize City on a doughnut and a bad tire as I did not want my family sitting on the side of the road for an hour and a half. The crew at Alamo was apologetic and gave us a Ford Explorer which was very nice and had decent tires (we checked). I spent more time thinking and dealing with the rental car agency than I should of. I am upset about my family having been put in danger due to worn and unsafe tires and upset over losing a day of vacation. I am so upset in fact that I am writing this 30 minutes after walking in the door from the airport. To reiterate, lovely people but it took multiple tries to get it right. Leo Barahona
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9.2
New car
Pros: Everything as expected and the car was almost new
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10.0
A pleasure
Pros: Very convenient to pick up and drop off, great customer service, new vehicle, I will use them again on a return trip.
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10.0
Pros: The staff. The lady at the counter (from Cristo Rey) gave us maps, directions, hints, even lent her cell phone so we could check on our credit card insurance coverage. She was the best! The young man at check-in was also terrific, and gave us a ride to the ferry terminal.
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8.0
Cons: The speedometer was in Kph not Mph. I was uneasy calculating my speed. Belize is posted in MPH.
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10.0
Great service
Pros: Elita the agent really stood out. She's a hard worker and very sweet.
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10.0
Easy start to finish
Pros: No wait time when picking up or dropping off, very efficient. Aleta the Alamo representative wisely suggested we upgrade to an all-wheel-drive vehicle to traverse the rocky roads leading up to our lodge in the jungle. Great service, friendly staff, our car (Kia Sportage) was reliable and in tip-top shape. Will rent from Alamo again.
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9.6
Pros: Excellent service from the staff, quick and efficient. Nice vehicle.
Cons: Thought small SUV would have some ground clearance, but this vehicle was extremely close to the ground for touring Belize.
review from
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10.0
Pros: The staff at the Belize airport were very helpful and courteous. We had a problem with the KIA AWD about three-quarters of the way through our two-week stay. With no hesitation, Jorge (one of the staff) drove a new truck two and a half hours to us in Hopkins. Great Service.
review from
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9.2
New car
Pros: Everything as expected and the car was almost new
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10.0
A pleasure
Pros: Very convenient to pick up and drop off, great customer service, new vehicle, I will use them again on a return trip.
review from
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10.0
Pros: The staff. The lady at the counter (from Cristo Rey) gave us maps, directions, hints, even lent her cell phone so we could check on our credit card insurance coverage. She was the best! The young man at check-in was also terrific, and gave us a ride to the ferry terminal.
review from
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6.8
Good car and trip with sourish ending
Pros: The car was very good for our needs in Belize and the people were very nice, professional and helpful.
Cons: It was disappointing at the end when we were charged for smoking in the car because of some scent detected even though we did not smoke in the car ever. This was unfair and caused us to leave Belize with a bit of an unpleasant attitude. It's just money, but more it's the principle of it. They could just as easily charge someone for a scratch on the car that was already there, or some similar scenario. The staff and owner were nice, but in the end they did not accept our repeated and truthful insistence that we were not guilty of what they were saying. We felt like we were getting ripped off without being able to do anything about it and that our truth was not believed.
review from
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8.0
Cons: The speedometer was in Kph not Mph. I was uneasy calculating my speed. Belize is posted in MPH.
review from
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2.0
Scam aleart!!! Charge $150.00 For cleaning fee.
Cons: The car itself was fine. Other than bad tires, but pretty sure that's just standard for the area. We stayed in Hopkins for our trip. Which are all dirt roads. Very dusty, very dry. Never rained a day we were there. When we returned the car it was dusty of course. We were told we were going to be charged $150.00 For a cleaning fee. We were never told we needed to clean the car ourselves, and when I asked her to show me in the contract where it stated that, she pretended to read the fine print. Then after about 10 minutes she look up and said we damaged the car. Straight forward scam. Rent somewhere else.
review from
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4.0
Pros: The staff was professional. Everything was ready for pickup when we arrived.
Cons: I did not receive the car I requested. The car was dirty and difficult to drive due to the poor suspension . Very overpriced for what we received.
review from
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5.6
Pros: The staff at Alamo in Belize City was professional, helpful and personable. They were the best part of my experience with Alamo. We became well acquainted as I was there the first day of my trip, the second day of my trip and the fifth day of my trip.
Cons: Right from the start, the car that I had reserved is not what I received. As a disabled veteran with bad knees, it was very uncomfortable for me to drive the Kia Soul that they gave me. I asked when they would have something different and they told me to come back the next day. The following day I was in a Ford Escape. I drove the Ford for three days and on the third day the Low Tire Pressure light came on. When I got out to check I saw that I had a flat tire on the rear driver side. As I changed the tire on the side of the road I saw that there was steel thread showing on the inner edge of the flat tire. I decided to look at all the tires and found that the other rear tire also had steel thread showing as well. This upset me as it put my two-year-old, my wife and me in danger. there is no reason a car should ever leave a lot in that condition. The flat occurred 30 miles west of Belmopan which is an hour and a half away from Belize City. We never made it to our destination (San Ignacio to see the ruins) instead it was a wasted day of a vacation that we had been looking forward to for some time. I limped the car back to Belize City on a doughnut and a bad tire as I did not want my family sitting on the side of the road for an hour and a half. The crew at Alamo was apologetic and gave us a Ford Explorer which was very nice and had decent tires (we checked). I spent more time thinking and dealing with the rental car agency than I should of. I am upset about my family having been put in danger due to worn and unsafe tires and upset over losing a day of vacation. I am so upset in fact that I am writing this 30 minutes after walking in the door from the airport. To reiterate, lovely people but it took multiple tries to get it right. Leo Barahona
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