Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Pros: "Friendly staff and the support they offered to my mother who needed a wheelchair."
Cons: "I would have liked to have had WestJet internet and entertainment access. It was not offered on our flight from Toronto to Fredericton."
Pros: "The fact that military personnel and retired military personnel and their spouse can check in luggage for free. The check in crew was also very courteous."
Pros: "Great, friendly crew in this scenic trip across to Victoria. Nice new aircraft operating this route."
Pros: "Cheerfulness of WestJet employees."
Cons: "Seat comfort; seats hard. Person next to me average size but still spilled into my seat with “man-spreading” and shoulders."
Pros: "Efficient crew and reasonable seating"
Cons: "Need more legroom or a device to fold passenger legs for the flight duration..."
Pros: "Crew was good. Seats need to be updated and are confining. I appreciated being able to disembark through front and rear door."
Cons: "More space between the seats."
Pros: "the crew was very polite but the flight was too short to have a meal"
Cons: "delayed embarking"
Cons: "No plugs to charge phone. Though flight was budget class, other airlines does it better when it comes to food."
Pros: "The crew were great! Ingrid was so sweet as soon as I stepped on board !"
Pros: "seat space was great and I was lucky enough to have medium size passenger next to me :-)"
Cons: "Can't really think of anything . . . my expectations were exceeded"
Cons: "The aircraft was old and in need of some work. Nice crew and smooth flight. Just aging equipment."
Pros: "Free open seats"
Cons: "Opd plane. USB ports only in Comfort Plus and above"
Pros: "Preflight announcement on smart bags. Beverage servive god. Snack could be more than 2 cookies."
Cons: "2 flights need more than 2 cookies."
Pros: "Staff was great and service friendly. The flight attendants were truly exceptional."
Pros: "Good flight. Nice staff."
Cons: "Old plane with obviously dated cabin, questionable cleanliness, smaller than average seats. Short flight without beverage service (understandably so)"
Cons: "SeAts too close to each other. The girl next to me kept hitting me with her elbow the whole time."
Cons: "I missed my outbound flight from Chicago to Dallas, and although I called to inform Delta, my return trip was cancelled and i did not find out until the day of my return to Chicago. When I called Delta to figure out what was going on, I was put on hold for two and a half hours. I'm not giving the flight a bad review, since I never got on the plane, but I'm disappointed with the accuracy and care for customers that I've experienced with Delta service. Delta was the first company I've ever flown with when I first started travelling when I was twelve years old, and it is unfortunate that I will probably never book with Delta again."
Pros: "I've done many flights this distance, and just take for granted that there will be entertainment. There wasn't."
Pros: "Unfortunately there were unavoidable delays due to weather but the staff gave regular updates and were very honest. Also, they brought out food and drinks for people bc they knew people wouldn't feel comfortable leaving the gate in case of changes. Staff handled the whole situation very well."
The staff and crew at all points were warm and professional. The Westjet app was a plus.
Cons: "Waited in the main terminal almost two hours before the check in desks were open."
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Cons: "Itinerary changes including a late minue "cancelled flight" with one with "new" number and onl;y 6 minutes difference...very confusing. Overall electronic management system needs work"
Cons: "Service is awful, they cancelled a flight and they reserved the wrong flight so we couldn't get to the destination. Had to change airline and extend our flight by 9 hours with our baby. Horrrrrrible experience. Staff didn't seem to care. They put everything on their supervisor and she tried to help"
Pros: "They were very helpful and polite."
Cons: "Times have changed and they offer very little such as entertainment food options. but it was short trip and people need to adjust."
Pros: "Short and Sweet smooth fligjt"
Cons: "Horrible delays in boarding no tv no entertainment at all."
Pros: "Crew was upbeat and helpful. Seating was comfortable and there was ample legroom. Boarding was prompt and efficient."
Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."
Pros: "The checking in was efficient and smooth. The service was great. None of us had any complaints, whatsoever. My husband told our pilot that she was underpaid. Thank you, thank you."
Cons: "I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding."
Pros: "The pilot did a great job navigating around the bad weather and the landing was amazing, I barely felt anything! Thank you to them and the flight attendants!"
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "The crew was very nice, and they gave us free sandwiches since the flight was so delayed. I really like how nice they were in greeting everyone and asking if you needed more drinks or food."
Cons: "Due to some kind of mechanical problems, the flight was delayed for over an hour. And also the gate changed several times, which was a little bit confusing for me."
Cons: "Even with the delay I had a good flight and the service on board was very good"
Pros: "Arrived 5 minutes early which was great on a very late night."
Pros: "During boarding the first class cabin attendant gave me water so I could take a pill I had forgotten."
Cons: "Lav could have been cleaner. Boarding area at airport is small and crowded for all airlines. Stairs to aircraft instead of ramps."
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "Macy in the first class cabin was friendly, attentive and very efficient."
My TV didn’t work I couldn’t watch any movies, but I was at least able to share with another passenger.
Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Cons: "Cabin temp was extremely warm. I sweated thru my T-shirt like I was at the gym."
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Pros: "Great staff, pleasant flight, nice options on the screen to choose from, etc."
Pros: "Service and crew were much friendlier coming back from Rio."
Cons: "Food was terrible, seat as uncomfortable."
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."
Pros: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"
Cons: "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."
Pros: "Free drinks in first class"
Cons: "Really small restroom. Plane on second leg was too small to even have a first class"