We had to cancel and we’re treated fairly with 100%refund quickly
Sat first class, not even a soda or any beverage service! I know it’s not a long flight, but zero cabin services?
The staff did a great job and there was one delay
Our flight experience started at the check in kiosk. Jennifer Polete smf 498304 greeted us and assisted us with our tags and check in guidance. She was so pleasant, helpful and friendly. This was the start of my experience with American Airlines and it made such a wonderful impression. The staff on the airplane were also kind, courteous, and attentive. I would definitely fly American Airlines again
Alaska Airlines misleads customers. Our flight was booked as a direct flight, and they added a stop without informing anyone. Do not fly Alaskan Airlines.
The staff is excellent paying attention to your needs which in my case is the need for wheelchair assistance. I will try to fly Alaska Airlines whenever possible and recommend to my friends and family to fly Alaska Airlines!
Well it was late 35 minutes for boarding. Something you can't make up in a 5 1/2 hour trip? There IS no entertainment. There IS no food. The comfort is so so. You guys used to be so good. You charged me for check in baggage, then ask people to check it in for free while waiting to board?! Shame on you for turning into Spirit and Frontier Airlines.
I did not purchase this flight nor have an account with Kayak. That person used my email to sign up for an account to book the flight. Reached out many times, chatted with a representative, no response from anyone. EXTREMELY POOR SERVICE FROM KAYAK.
We were seated in the middle of a large group of noisy 8th graders
Both flights were delayed, the Bellingham to Seattle flight was delayed so much I nearly missed my connection with a two hour layover to spare. I could have driven to Seattle and back in the amount of time the flight was delayed. Seattle to Bellingham Washington also delayed. Not good.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.
Horrible. Grateful to be alive but spent 13 hours at airport only to return back to my familys house and flight changed to next day. They tried to fix a part on plane, had no back up plane and after 10 hours , reattempted the flight and it STILL wasn't fixed. We got a meal voucher and rescheduled flight but there should be some other compensation for the 15 hours spent in airport
Overall it was not that bad! The delay on the second leg to Indianapolis , was really unexpected!!
In thirty years of traveling, mostly with Delta, this was the worst day ever.
It was reported to the passengers that Delta failed to schedule the crew properly. This error caused the pilot to show up about 30 minutes late. All in all Delta's inability to take care of this basic function resulted in about an hour delay.
It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.
Other airlines were canceling flights but Delta got us home. Crew was friendly and professional. It would have been nice to have had a little more notice about the delays because we had already arrived at the airport when the first of several delays were communicated but I understand that storm forecasting isn’t simple and we were grateful that Delta didn’t just cancel the flight.
Did not get a vegetarian option in 1st class and the video was not working.
It was my first time with United Airlines and I would say it was very good experience and best of all the flights were on time. Will definitely fly with United Airlines next time.
headphone jack didnt work for the first flight and not much variety
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Not as good as expected Air Can needs to improve totally rated on internet as worst
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
The flight was delayed leaving Miami. When we arrived in Charlotte, we were unable to park at our scheduled gate. We had to wait another 30-45 minutes before we could park at a different gate. All in all, we were delayed by almost two hours arriving in Charlotte.
Flight cancelled. Added a day and a half to my travel. American Airlines DID put me in a hotel for two nights, but have not given any money back for any of this! I spent money on an apartment at my destination that I basically wasted because I could not arrive.
Flight delayed, missed connection, had to stay overnight. Next flight instead of our business class we were booked on the very back row. Second time this had happened in 2 months.
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
My flight got delayed for almost 4hrs and then it thankfully went to only 2hrs. Then we were told that there were no space for carry on bags and I had to get it checked... well I counted at least 8 spaces that weren't used and I was one of the few left that actually had one. There was definitely enough space and either the crew can't count or just genuinely are so lazy they don't want to do their jobs correctly and make sure that there ACTUALLY is no space.
It was on time, which is always a good thing. There wasn’t any food hence my okay rating.
The luggage was completely damaged. It was ripped at the corner and the lock was stuck. We had to rip it open.
AA is fabulous. However , Iberia cancelled our Boston - Barcelona flight the morning of the flight - 9/16/24. This was almost a week ago and we have still heard nothing from Iberia/Vueling. Found out from a kayak email that morning that the flight was cancelled. Iberia Customer service reps wouldn’t help us and said to call Vueling. No one answers phone at Vueling. Terrible wild goose chase on DAY OF TRAVEL. AA came to our rescue.
No choice of meal in first class. Was the worst meal I’ve ever had in first class.
Flights were on time. That's the main consideration since I had to change planes. The entertainment was whatever you bring with you and the food (in Economy) is non-existant. Neither of those was a surprise.
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
Found the seats very crowded—too close together ! And waited a long time for our luggage All staff at both ends were excellent!!!
First flight out in the morning is often the best chance of running on time. Not in this case, which unfortunately is now what passengers can expect as what is common. - If you are late for a flight, too bad for you. - If West Jet is late, too bad for you. - Bags don't make it? Too bad for you. - Flight change by 1+ days, too bad for you Prices continue to increase, while customer service nosedives. This is backwards and in any other develop country would be considered unacceptable - except for Canada. Too bad for us.
Flight cancelled and Kayak switched our return flight to a red eye. Ridiculous.
Will never book through you again. Very disappointed in the notices and action taken or provided when planes are rescheduled, enough to cause missed connections
Lost my luggage. Filed a report and there is no response. Received a phone call from another airline that said they had the bag and they did not know what to do with it
They delayed flight because lack of staff then missed connection. Never flying with kayak or weather
Very good over all , would have been nice to have entertainment on the flight
Experience was good. Was surprised they didn’t offer a complimentary meal on a 5 hour flight.
Too squished in seats. I'm 110 lbs and 5'6....can't imagine being any bigger and flying
