Recent reviews
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10.0
Great experience
Pros: I loved the Car
Cons: Not clear who and when I payed for the insurance that I agreed to purchase with the reservation
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2.0
Un-National
Cons: I was never able to rent my vehicle. I was traveling with children and had specific questions that I needed to speak with someone about and I really needed to speak with someone at my pickup location. When you call National, you feel like your calling International! I tried 3 times to go through the automated phone process because National does not provide you with a direct telephone # for your location and each time I was burdened with speaking with representatives who don't speak English as a first language and who's only response is read from a script. This was frustrating beyond my patience and therefore I called Enterprise directly, spoke with really polite, knowledgeable, helpful people who were able to answer my simple questions within 45 seconds and I got my vehicle there for the same price. I will never book with National because clearly customer service is not a priority.
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