Boca Raton Car Rentals

Cons: Dont know what customer sevice is more worried about ego, got up at 3am to go to airport. i go to miami regularly. Typical . Latin Miami problem

Insurance rip off

Pros: Location was convenient to where I was staying.

Cons: I called ahead to reconfirm and check if cars were available and how long I should expect to wait. I was told no wait. I got there and there waited 30 minutes and noticed someone who was a walk-in without a reservation after me had already gotten a car and left. Apparently there was a mix-up with the car they originally wanted to give me. So 45 min later and late to pick up my mom at the airport, I got a car. I originally told the rep i didnt want any insurance but she directed me to sign in areas that I later learned was accepting insurance and cost me an additional $200.

Cons: insurances is very high

Cons: Enterprise engages in fraudulent business practices: Their national ad tagline is "We'll pick you up". The branch in Boca Raton, FL refused to pick me up, despite me calling ~70 minutes before the 9am reservation. They offered to reimburse an Uber drive, however, they suggested I would have to wait for a vehicle to be available. When I pressed "Shane" to be more transparent, he advised vehicles would not be ready until 3:30 pm, 6.5 hours after the 9am reservation. I told Shane he would have to call me to advise when a vehicle was available. No one ever called. I called their customer service # & was passed to a supervisor who was polite & advised he escalated the matter to the area manager for Boca Raton, FL. He took my cell # & my email & told me I would be contacted by phone or email. 5 days later and no one has contacted me. PATHETIC. I ended up reserving a vehicle from Alamo in Boca Raton ... which also had insufficient vehicles, but I ONLY had to wait 45 mins. Knowing that Enterprise acquired Alamo, I asked one of the Alamo reps what he thought of Enterprise's corporate ownership -- he smiled and said, "Well, It's certainly different". I will not ever rent from Enterprise; I do not understand how their business model works: how can a company consistently over book without alienating customers for life?

No car was available when I've reached the agency

Cons: After ordering a car and making all the arrangements I've came the agency but surprisingly they did not have any car available for me. Unbelievable. The poor service did not offer me any compensation or alternative. This is certainly the last time that I'll be using KAYAK and Enterprise.