I had a very frustrating experience renting from Wiber in Mallorca. Despite checking in online in advance, I waited for over an hour in the office just to pick up the keys. It seemed like the staff were more focused on their socializing than actually serving customers—there were endless hugs and kisses during a shift change, which felt completely unprofessional. This is a business; I just wanted to get my car and be on my way. The insurance offered is also extremely poor. The excess is a hefty £1000, and the policy doesn’t cover much of anything significant. They’ll push you to buy their own insurance for an extra £120, which felt like a money grab. To top it off, the car was in terrible condition. It was dirty, had multiple scrapes and dents, stains on the interior, and even missing floor mats. It made me seriously question where the damage fees are going, as it’s clear no repairs are being made. In short, this is a case of “you get what you pay for.” Low cost means poor service and a shabby, damaged car. I won't be renting from Wiber again.
They scammed me to pay for insurance which was 60 euro for one day when the car itself was only 57 euro per day . Kayak should not be having there business on there site
The people checking you in and helping with your car reservation are not helpful. They try to scare you with a large deposit they state you need to pay only to get you to buy their insurance for the car. I would not recommend this place over hertz or any other car rental place at the airport itself. The money you may save is not worth the time, headache, and hoops you have to go through.
Waited at least 40 minutes for the shuttle at the airport because we were so much. Waited another hour once arrived at Wiber. I guess it comes with their low price point. Once we got the car, everything was good. Drop-Off and shuttle back to airport were very good!
I liked the supposed options they had but the quality of it was below standards, they did mercedes Benz a disservice by putting that beat up worn down car to rent .. the customer service was rude, and the car had mechanical problems that they tried to blame on me.. smh
