Recent Reviews
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- Neutral
- Negative
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2.0
What rental?!
Cons: They called us the day before we left, and told us they didn’t have our van. They didn’t offer to help us find one, but instead told us we could call other enterprises and see what they had. It’s not easy to find a 15 passenger van the day before you need it, in the middle of summer. We ended up wothout a van. We almost had to cancel our trip, until we Found other solutions.
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10.0
Pros: All Great People very accommodating
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10.0
Pros: New truck was awesome ! Customer service also
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2.0
Rental place did not have santafe despite booking 3 days ahead
Pros: Nothing
Cons: Did not get a rental since they had no inventory I think enterprise was happy with outcome since rental price was discounted well below other companies Next time will avoid enterprise
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6.0
Just OK
Pros: price
Cons: location to pick up car, hubcap was missing, no cruz control
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10.0
Cons: I was offered a cheaper amount for rental insurance from this website but when I went to pickup the vehicle I was advised it wouldn't even cover the car with enterprise and my insurance would still be ran if something went wrong. I say that to say I ended up paying almost triple what I could've paid if there was a correct partnership between the insurance offered online and what's used at the enterprise locations could be better.
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10.0
Pros: Goods
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6.0
Lack of Flexibility in Enterprise
Pros: Enterprise staff at Nelson Brogdon branch always provide professional service.
Cons: I needed a pick up, but it could not be done because I live 20 minutes away. Also was not able to transfer the deal to the Enterprise nearby to me. So had to forgo the deal, for a higher rate at the closer Enterprise.
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8.4
Save the confirmation screen
Cons: The vehicle I rented changed after I made my reservation. The confirmation screen said one type of vehicle while the email said a smaller type of vehicle. I was glad that I took a screenshot of the confirmation screen as proof of the larger vehicle.
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6.8
Car was filthy
Cons: When we picked up the car it didn't look like it had been cleaned. There was throw up in the back seat, that I cleaned myself. There was also food and garbage left over from the person who rented it previously. The place and people I dealt with were very nice, but I don't know if I would rent from them again because of the mess.
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2.0
Pros: Enterprise does not accept debit. That's frustrating when you get to the counter and find out.
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10.0
Pros: I loved the customer service at Enterprise
Cons: I didn't like the smell of smoke in the rental.
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10.0
Pros: All Great People very accommodating
review from
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10.0
Pros: New truck was awesome ! Customer service also
review from
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10.0
Cons: I was offered a cheaper amount for rental insurance from this website but when I went to pickup the vehicle I was advised it wouldn't even cover the car with enterprise and my insurance would still be ran if something went wrong. I say that to say I ended up paying almost triple what I could've paid if there was a correct partnership between the insurance offered online and what's used at the enterprise locations could be better.
review from
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10.0
Pros: Goods
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10.0
Pros: I loved the customer service at Enterprise
Cons: I didn't like the smell of smoke in the rental.
review from
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8.4
Save the confirmation screen
Cons: The vehicle I rented changed after I made my reservation. The confirmation screen said one type of vehicle while the email said a smaller type of vehicle. I was glad that I took a screenshot of the confirmation screen as proof of the larger vehicle.
review from
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6.8
Car was filthy
Cons: When we picked up the car it didn't look like it had been cleaned. There was throw up in the back seat, that I cleaned myself. There was also food and garbage left over from the person who rented it previously. The place and people I dealt with were very nice, but I don't know if I would rent from them again because of the mess.
review from
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2.0
What rental?!
Cons: They called us the day before we left, and told us they didn’t have our van. They didn’t offer to help us find one, but instead told us we could call other enterprises and see what they had. It’s not easy to find a 15 passenger van the day before you need it, in the middle of summer. We ended up wothout a van. We almost had to cancel our trip, until we Found other solutions.
review from
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2.0
Rental place did not have santafe despite booking 3 days ahead
Pros: Nothing
Cons: Did not get a rental since they had no inventory I think enterprise was happy with outcome since rental price was discounted well below other companies Next time will avoid enterprise
review from
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6.0
Just OK
Pros: price
Cons: location to pick up car, hubcap was missing, no cruz control
review from
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6.0
Lack of Flexibility in Enterprise
Pros: Enterprise staff at Nelson Brogdon branch always provide professional service.
Cons: I needed a pick up, but it could not be done because I live 20 minutes away. Also was not able to transfer the deal to the Enterprise nearby to me. So had to forgo the deal, for a higher rate at the closer Enterprise.
review from
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2.0
Pros: Enterprise does not accept debit. That's frustrating when you get to the counter and find out.
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