Car hire at Chattanooga Lovell Field Airport

Pros: Staff are friendly, they pick up the phone quickly.

Cons: Car reservation was cancelled while I was mid-flight.

Thrifty is a shell here... GARBAGE COMPANY

Pros: Got to chattanooga to return the car after a week long rental starting in Memphis. when I got to the return area, the worker with thrifty clothing said We cannot return this car, its a Hertz car. Turns out that if you get a rental from thrifty somewhere other than the Chat airport you have to return it to hertz. Thrifty added a bunch of fees meaning in the end it would have been cheaper to just rent from Hertz.

Cons: Everything, do not rent from Thrifty.

Beware of Extra Charges

Pros: Thrifty now has a location inside the terminal. I liked that they brought the car right up to ther curb for me.

Cons: My conversation with the Thrifty rep as we clicked through the "decline" screens on their kiosk. Decline, decline, decline, decline... "Wait, it says to accept roadside assistance?" "Yes sir, it's included in your price." Many years of renting cars has made me suspicious. "Included in what price? What do you show for my total?" "$57.14" "That doesn't sound right, what was my booking price?" **blank stare** I take out my phone. "Hang on, I've got the email right here. " "It's a great deal," she said. "Only 4.99 and you won't be responsible for charges if you break down or get a flat tire." **click, click, click** "So you did charge me extra?" **blank stare** "Here is my confirmation email, it says $50.94." "The system does that, it charges everybody. I didn't put it on there." "I don't want it, take it off, please." "I already charged your card." "I'm not paying for roadside assistance." A line is growing behind us. "We will have to start over, sir." "Then start over, you shouldn't have charged me." "I didn't charge you, that's how it works." She backs up one step, not starting over, and says, "you will get a credit of $4.99 to your card." No credit has shown up yet, not the $4.99, nor the difference of $57.24 and $50.94. Yet another rental-car scam to watch out for when getting your car.

Mixed feelings

Pros: The van did what it was supposed to do. I liked the USB ports for charging phones and having a Bluetooth radio. Wipers/Camera were in sync with the rain. They would go faster when a heavy down pour came and slow down when needed to be. Back up camera could have been in dash instead of rear view, but was still nice to have.

Cons: Service was very slow. Transit Van was dirty. Sliding door sticks. Also, I was told that there would be free parking and there was not.

Pros: Easy pickup and return,

Cons: Car was dirty

not helpful

Pros: rate was better than anyone else

Cons: not much help when picking up car, no one there when dropped off

Cons: The fact that they where not on airport campus was disappointing. Trying to find a local number for them to get a shuttle was a pain also.

Night time nightmare

Cons: I had scheduled a smaller vehicle so that gas mileage would be good. When I got to the rental office desk, I was told that they didn't have any of the smaller vehicles so I would be getting a larger vehicle. I was then asked where I was going and when I said Maryland and Pennsylvania I was told that those states might be (I'm not sure of the exact terminology) extended mileage states. Upon checking, I was told that I would have to pay $20 a day for my 7 day rental. When I pointed out that I read that I would have unlimited mileage I was told that there was "small print" that mentioned about the extended mileage states. (This is not "unlimited mileage" and I believe it to be deceptive advertising) I was finally offered a "truck" for $10 extra per day which I declined due to gas mileage issues. I asked for my cards back, called for my ride to return and waited 30 minutes in the night air to be picked up. I scheduled a rental with another company when I got home and left the next morning without a hitch. I did tell the worker at Thrifty that I felt they would lose a lot of business with this deceptive advertising and I stand by that. I know they lost my business that night.

Inaccurate price Wuote

Cons: When I arrived to the rental place and told them I was driving out of state they told me the price would be triple what I was quoted and it would be best to rent a different car. I ended up not renting from a Thrifty.

Pros: The return lady was very nice

Cons: Hidden fees. hundreds of documents signing away my life. Paid extra for 'extra mileage use', felt like they wanted money and nothing else.

Pros: Good price, friendly staff, car had nice amenities

Cons: My car smelled like cigarette smoke, I had to wait at the airport for 10 minutes to be picked up, and I had to wait when I got to the hub to be waited on when I was first renting my car.