" were efficient and professional"(in 2332 reviews)
"The were excellent and polite."(in 2332 reviews)
"very curtious and pleasant ."(in 668 reviews)
Cons
" itself wasn't too comfortable."(in 5756 reviews)
"I will thru Kayak or Hertz ever again."(in 511 reviews)
"Absolutely horrible "(in 678 reviews)
Reviews
Overall Rating7.6 GoodBased on 37 reviews
Cleanliness
7.6
Comfort
7.8
Overall
7.6
Pick-up/Drop-off
7.8
Value for money
7.6
Recent reviews
Traveler rating
5
2
0
1
1
0
7
Find reviews that mention:
2.0
Got to rental counter at 5:30 after my flight landed and they were closed. Had to rent a car from another company. They suck!Reviewed 1 Jan. 2022
review from
6.0
The car could have been in better shape. The backup camera was held in by tape and the windows hadn't been cleaned well (they were very hard to see out of). Otherwise, the car performed well and the experience was good.Reviewed 6 Dec. 2021
review from
10.0
I was a little confused about how the mileage worked but it was also my first time renting a car so probably just me LOLReviewed 2 Nov. 2021
review from
2.0
Cons:We were never able to get our vehicle. The rental counter closed at 8pm and our flight got in at 8:42pm. There was no night pick up, no notification that there would not be anyone at the counter. They didn’t leave the information with any of the other agencies who were all open. We ended up having to get a rental car from another agency. We were fortunate that someone from Dollar was able to help us but we had to pay for 2 cars and then I had to spend the next morning of my vacation contacting Hertz to try to get a refund. Absolute nightmare! If you have a rental coming in that day, you should probably have your rental counter staffed! So disappointed!Reviewed 14 Apr. 2021
review from
10.0
Pros:Pick up and drop off was very easy at this location.Cons:Would have liked to opportunity to pick up earlier than 8am.Reviewed 25 Jan. 2021
review from
8.0
Pros:Was very appreciative of the quick check out and return times. Staff were efficient and professional.Reviewed 21 Dec. 2020
review from
10.0
Pros:Very much ppreciated the employee's helpfulness and willingness to switch my rental vehicle when I found that my first car wasn't that clean.Cons:The first car was not at all what I would call clean at all and had a deeper-than-normal wear-and-tear scratch on the driver's door; more of a gouge in the metal. The second car that I drove away with was definitely cleaner, but still not quite at the level I was expecting.Reviewed 10 Dec. 2020
review from
5.2
Pros:Reservation was quick and easy. Process for getting the car and returning it was painless.Cons:Car was disgusting inside. Some kid in the very back seat had ground a cracker or cookie all over half of the headliner. Had to take disinfectant wipes to all surfaces. Let the check in attendant know and all he told me was that he would look at it. Not impressed.Reviewed 8 Aug. 2020
review from
5.6
Pros:The staff were excellent and politeCons:The Kia Sorento was the worst riding vehicle I have ever driven. It had no seat adjustments so long distance travel was extremely uncomfortable.Reviewed 12 Mar. 2020
review from
10.0
Pros:Quick and friendlyReviewed 3 Sep. 2019
review from
10.0
Great service and rentalPros:Gave us a bigger car. very curtious and pleasant customer serviceReviewed 2 Nov. 2018
review from
9.6
Pros:Quick and easy drop offReviewed 14 Oct. 2018
review from
Other car rental agencies at Chattanooga Lovell Field Airport scored