Car hire at Atlanta De Kalb/Peachtree Airport

Pros: This was an absolute scam in my opinion. It led me to believe it was at the International Atlanta airport. It was at a private airport. I could not even gain access to get the vehicle. Please contact me to refund my money.

Cons: This was an absolute scam in my opinion. It led me to believe it was at the International Atlanta airport. It was at a private airport. I could not even gain access to get the vehicle. Please contact me to refund my money.

Pros: Nothing at all. The car wasn't available at the Atlanta airport. Now I learn I still have to pay for it?

Cons: I want a full refund of all expenses.

Cons: Everything was terrible

Pros: Nothing, my prebooked a rental car and was told I wouldn't get it on time and to always book hours before....that makes no sense.

Cons: Everything, this locations was unprofessional and clearly understaffed.

Pros: When I was initially given a vehicle that was full of animal hair and cause my allergies to flare up, the location quickly remedied this with a new vehicle; however, the vehicle that I was given as a replacement was not serviced & had the gas light on.

Cons: The vehicle that was not serviced ended up being inoperable. All of the tires were filled above the psi noted for the vehicle. The tire filled the greatest amount instantaneously went flat while driving and to others had slow leaks. My trip was delayed and I missed the graduation that I was traveling for. Hertz was unwilling to remedy this beyond crediting a service fee because the rental was not purchased direct.

Cons: Office hours were wrong online and the office closed sooner. They didn't call to let us know or check in to see if we had issues with our flights that might delay our arrival. Upon check in, the staff was extremely rude to me and my family and didn’t offer any solutions. They kept saying “I am sorry we are closed”. My reaction was obviously out of frustration because of the long flight and trip to get there but also because of their lack of empathy and care. The Manager suddenly walked in and help but not before accusing me of speaking “loud” to their employees when that didn’t happen. My family was with me at all times, they are witness of my behavior, and now we are waiting in front of a closed office (which wasn’t supposed to be) and an unfriendly staff that provided no solutions to our situation until the manager came. The manager was not helpful right away, her response was also “I am sorry we are closed and we clocked out”. Ultimately, I kept pleading and asking for help, she open the office and finally gave me a car. The car - We got a car that had almost 52,000 miles on it, bad brakes, bad balancing of the tires and something was off with the wheel bearings. The car was dirty inside and out, you would think they had a car cleaned in these Covid times or that they would have a clean car waiting for us since we had a pre-paid reservation but NO, everything inside and outside was dirty and dusty with open bottles of water and trash all over the vehicle. We needed the vehicle and go on with our vacation so we had no choice but to keep the rental as it was. We didn’t feel safe driving it but it served its purpose. We called Hertz to try to exchange or replace the vehicle the day after we rented it and they gave me an incident # to take to a nearby Hertz store which we did but the manager told me they didn't have any vehicles available. So we had to keep the car in the condition it was and try to have a good vacation. Sometimes it is what it is but we definitely feel we lost our money with this rental and will never ever use this service or company again.

Pros: nothing

Cons: customer service was extremely poor. forced to spend more money over agents not knowing the correct information. car had issues while driving but no compensation or understanding

Cons: Pick up and drop off terrible. Felt it was very expensive but had no choice. Never again with Hertz

Pros: Staff was friendly and helpful somewhat. My luggage got stuck in the back of the SUV Tod picked me up in Marta station and I waited 45 mins but could not find the keys to open the truck. They did drop it off at my hotel so very grateful to them. The booking was misleading as I thought they would pick me up at jackson hart field airport.

Cons: They did not tell me hertz location was closed on saturday and where to leave the car. I called the number on the form and they told me to leave car at Atlantic aviation. I was promised a ride back to Marta rail station but he failed to tell me he would not be there on Saturday. Just very disappointed with how communication went.

Cons: We never received a car and paid for it. We waited for 2 hrs and then they said it’ll be another 2 hrs because they had to wait for returns. I called to get my money back vit they would not answer the phone.

Cons: Had to wait about 50 minutes for a car when we arrived. They just did it have any. The rest of the process was very streamlined. Easy in and easy out

Pros: Nothinh

Cons: Be more helpful.

Cons: They didn't have any cars available and I had to wait 44 minutes before it was ready. I was not told until after they had gone through the entire check in process. Bummer. Still had two hours to drive after that.

Pros: Kayak sent offered us a "better deal" while I was booking this car. It was at an airport 20 miles away... still called Atlanta Airport. When my husband went to pick up his car after arriving in ATL (the airport symbol I used to search for the rental car), he had to wait 1 1/2 hours in line before getting to the agent's desk. He was then told- "oh no! Not another one!" All these people in line are waiting for a car also because they were booked at this other Atlanta airport. He was then charged $1016 for a two day rental. You tell me how good this deal was! Horrible! I will pursue this issue with the BBB!

Cons: Everything! How about even suggesting a mistake was made and maybe you should pay for a taxi to the other spot to pick up the car you already reserved and paid for. I'm sure it would not have cost him an extra $800!!!

Pros: Car were available

Cons: Price on cars were really expensive,

Cons: Car was never rented. It booked at in ATL Different airport than airport code I entered. When I noticed this on confirmation page, the same day I booked and paid (3 days prior to my trip) funds not returned. Now it’s over 2 weeks since I cancelled still no $ back. I do not recommend prepayment ever!

Pros: Nothing.

Cons: Nowhere on the site does it clearly state that this location only serves patrons of a PRIVATEairport. My holiday weekend plans had to be canceled; as the only alternative offered by hertz was a cargo van at another location & other rental companies were sold out with such short notice.

Pros: Nothing

Cons: You booked a car at the private airfield rather than Atlanta Hartsfield. If Hertz hadn’t contacted me, I never would have found it. I cancelled the reservation. I’ll never use your services again. What a scam.

Pros: Nothing. I received an indecipherable phone message on Friday, and when I called back I could only reach a recording. I left my number but never received a call back explaining what the problem was. I could not discover how to get to the rental site, and eventually had to rent another car.

Cons: This transaction constituted FRAUD by Kayak. I will be taking action.

Caution on Prepaying for a rental

Pros: easy access to rental at Peachtree DeKalb airport. Friendly and helpful staff.

Cons: I prepaid for my rental. First, you DO NOT get a refund if you drop your car off early. Seem backwards. A prepay would have a more likely hood of showing up. Second, at least in my case with a third party reservation, they did not collect taxes. So you may search and find the lowest rate, but need TO BE SURE IF OR IF NOT THE TAXES are included in the price. Finally, the picture show was of a Prius, I have never driven or been in one and I though I would take a risk and see if I got it. Well it turns out, they didn't rent prius from that location. Check the details.

Pros: Nothing

Cons: Customer service, and condition of car.

Cons: I prepaid for rental. When I got to location I could not pick up car cause I did not have credit card I prepaid with. I had other cards and passport. Left me on the sidewalk. I am disabled .InA city not my home. There should have been something vthey could have done. Still have not issued credit for ntñy prepaid amount

Terrible service

Pros: Gave me a sub compact, non-hybrid instead of the midsized hybrid I paid for. Couldn’t be less helpful other than to tell me to go to The airport if I wanted an exchange. Two hours wasted time later, the car I finally exchanged it for reeked of cigarettes. They told me I could get a $10 voucher for fabreeze. all along the way I was met with bad attitudes from everyone with whom interacted. Go with another rental company.

Misinformation

Pros: The cleanliness and fast return service

Cons: Being misinformed about pricing and still being responsible for it

Cons: No cars

Car is not in condition

Pros: Staff was so good.

Cons: Car is not in condition. I Exchanged my car in ariport. Due to this one whole day wasted to me. I requested the customer care to exchange the my car in near location they didn't expect my request. In ariport also they provide old car again I exchanged the car. I need to star my trip in morning due to this started in evening. I'm total disappointed with hertz. They provide old car whic are not fit for long drives.

Cons: Car turned out to be at the wrong airport (PDK instead of ATL). Then when I realized the mistake and cancelled it (several days in advance) they charged me $50. Outrageous!