Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.8
Pros: Car were available
Cons: Price on cars were really expensive,
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10.0
Pros: Yes the staff was very friendly and super fast customer service.
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2.0
Cons: Car was never rented. It booked at in ATL Different airport than airport code I entered. When I noticed this on confirmation page, the same day I booked and paid (3 days prior to my trip) funds not returned. Now it’s over 2 weeks since I cancelled still no $ back. I do not recommend prepayment ever!
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2.0
Pros: Nothing.
Cons: Nowhere on the site does it clearly state that this location only serves patrons of a PRIVATEairport. My holiday weekend plans had to be canceled; as the only alternative offered by hertz was a cargo van at another location & other rental companies were sold out with such short notice.
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2.0
Pros: Nothing
Cons: You booked a car at the private airfield rather than Atlanta Hartsfield. If Hertz hadn’t contacted me, I never would have found it. I cancelled the reservation. I’ll never use your services again. What a scam.
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2.0
Pros: Nothing. I received an indecipherable phone message on Friday, and when I called back I could only reach a recording. I left my number but never received a call back explaining what the problem was. I could not discover how to get to the rental site, and eventually had to rent another car.
Cons: This transaction constituted FRAUD by Kayak. I will be taking action.
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6.4
Caution on Prepaying for a rental
Pros: easy access to rental at Peachtree DeKalb airport. Friendly and helpful staff.
Cons: I prepaid for my rental. First, you DO NOT get a refund if you drop your car off early. Seem backwards. A prepay would have a more likely hood of showing up. Second, at least in my case with a third party reservation, they did not collect taxes. So you may search and find the lowest rate, but need TO BE SURE IF OR IF NOT THE TAXES are included in the price. Finally, the picture show was of a Prius, I have never driven or been in one and I though I would take a risk and see if I got it. Well it turns out, they didn't rent prius from that location. Check the details.
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2.0
Pros: Nothing
Cons: Customer service, and condition of car.
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2.0
Cons: I prepaid for rental. When I got to location I could not pick up car cause I did not have credit card I prepaid with. I had other cards and passport. Left me on the sidewalk. I am disabled .InA city not my home. There should have been something vthey could have done. Still have not issued credit for ntñy prepaid amount
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2.0
Terrible service
Pros: Gave me a sub compact, non-hybrid instead of the midsized hybrid I paid for. Couldn’t be less helpful other than to tell me to go to The airport if I wanted an exchange. Two hours wasted time later, the car I finally exchanged it for reeked of cigarettes. They told me I could get a $10 voucher for fabreeze. all along the way I was met with bad attitudes from everyone with whom interacted. Go with another rental company.
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5.2
Misinformation
Pros: The cleanliness and fast return service
Cons: Being misinformed about pricing and still being responsible for it
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2.0
Cons: No cars
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2.8
Pros: Car were available
Cons: Price on cars were really expensive,
review from
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2.0
Cons: Car was never rented. It booked at in ATL Different airport than airport code I entered. When I noticed this on confirmation page, the same day I booked and paid (3 days prior to my trip) funds not returned. Now it’s over 2 weeks since I cancelled still no $ back. I do not recommend prepayment ever!
review from
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2.0
Pros: Nothing.
Cons: Nowhere on the site does it clearly state that this location only serves patrons of a PRIVATEairport. My holiday weekend plans had to be canceled; as the only alternative offered by hertz was a cargo van at another location & other rental companies were sold out with such short notice.
review from
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2.0
Pros: Nothing
Cons: You booked a car at the private airfield rather than Atlanta Hartsfield. If Hertz hadn’t contacted me, I never would have found it. I cancelled the reservation. I’ll never use your services again. What a scam.
review from
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2.0
Pros: Nothing. I received an indecipherable phone message on Friday, and when I called back I could only reach a recording. I left my number but never received a call back explaining what the problem was. I could not discover how to get to the rental site, and eventually had to rent another car.
Cons: This transaction constituted FRAUD by Kayak. I will be taking action.
review from
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6.4
Caution on Prepaying for a rental
Pros: easy access to rental at Peachtree DeKalb airport. Friendly and helpful staff.
Cons: I prepaid for my rental. First, you DO NOT get a refund if you drop your car off early. Seem backwards. A prepay would have a more likely hood of showing up. Second, at least in my case with a third party reservation, they did not collect taxes. So you may search and find the lowest rate, but need TO BE SURE IF OR IF NOT THE TAXES are included in the price. Finally, the picture show was of a Prius, I have never driven or been in one and I though I would take a risk and see if I got it. Well it turns out, they didn't rent prius from that location. Check the details.
review from
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2.0
Pros: Nothing
Cons: Customer service, and condition of car.
review from
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2.0
Cons: I prepaid for rental. When I got to location I could not pick up car cause I did not have credit card I prepaid with. I had other cards and passport. Left me on the sidewalk. I am disabled .InA city not my home. There should have been something vthey could have done. Still have not issued credit for ntñy prepaid amount
review from
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2.0
Terrible service
Pros: Gave me a sub compact, non-hybrid instead of the midsized hybrid I paid for. Couldn’t be less helpful other than to tell me to go to The airport if I wanted an exchange. Two hours wasted time later, the car I finally exchanged it for reeked of cigarettes. They told me I could get a $10 voucher for fabreeze. all along the way I was met with bad attitudes from everyone with whom interacted. Go with another rental company.
review from
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5.2
Misinformation
Pros: The cleanliness and fast return service
Cons: Being misinformed about pricing and still being responsible for it
review from
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2.0
Cons: No cars
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