It was absolutely Excelent

Pros: I had to rent a vehicle unexpectedly to deal with a tragedy. It was a very very sad weekend. But this rental experience was easy, convenient, quick, economically transparent, and very professional. When I arrived at Enterprise a gentleman by the name of John assisted me, I explained my issue which was that I clicked on the picture of a ford focus and was thus erroneously expecting a ford focus. The Enterprise worker, stated that I had actually chosen the car available, at the time a very small Nissan versa. I reiterated that it should have been a Ford Focus, he stepped aside to try to accommodate me in another vehicle. I then kept reading the agreement and my receipt, and I noticed that I mistakenly must have clicked on the wrong vehicle. I went to explain it to John, but as I was telling him about my mistake, he walked me outside and showed me two very comfortable vehicles and gave me the choice of the two. I am eternally grateful, because that weekend I had to travel for 5.5 hours, to a very sad friend who needed us. The friend that I was traveling with required a larger vehicle, and John was very understanding and empathetic. I also made another mistake, I opted for the insurance that Kayak- offers. That insurance does not cover the rental in the state that we traveled to. So I got a refund for it, and opted in for the Enterprise insurance. I had peace of mind with that rental and I am very grateful.

Cons: Everything went well.

Pros: Super-helpful and friendly woman took care of me.

Pros: helpful, professional staff - clean car

Pros: excellent service