Recent Reviews
- All reviews
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- Neutral
- Negative
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10.0
Great rental car and location
Pros: Location and price. Friendliness of staff. Got the exact car I asked cor
Cons: Liked everything, except kind of concerned where the drop off box was for a late night drop off. Would definitely use again
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10.0
Pros: Picking up and dropping off the vehicle was easy and painless. The staff was courteous and efficient. The vehicle was what I had reserved, clean and ready to go. The Nissan Rogue was comfortable, had reasonable gas mileage and just did everything I asked of it. The vehicle ran beautifully and had no issues going from altitude in Colorado to near sea level in South Texas and back.
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2.0
Two unsafe cars under one rental
Cons: Had to exchange cars twice during our trip due to unsafe tires and alignment. We were on a long distance road trip and felt unsafe for the majority of our trip. The rental rates were good but not sure I would book with Hertz again due to lack of car maintenance.
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7.6
Great rental but a tad expensive
Pros: Nice, clean, and powerful vehicle.
Cons: A little expensive and was cajoled to buy expensive insurance, which offered piece of mind but wasn't quite sure if it was completely necessary.
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10.0
Great car at great price
Pros: Great customer service .
Cons: The agency closes at noon on Saturday and is closed Sunday's so plan accordingly for pick-up and drop off.
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10.0
I will be renting from Hertz, more in the future.
Pros: The gentleman who helped me at the Fort Collins location was very friendly. I wish more people in that position were like him.
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7.2
Returns to Hertz in Fort Collins are difficult, of
Pros: The staff is great. Car pickup was fine.
Cons: Returning a car off hours is ridiculous. A note on the front door says to park in the "Back lot." No idea of where the "back lot is." Nothing on the note. The note on the front door threatens that offenders may be towed at their expense. Once you find the back lot, the note says to park the return in Hertz' "row." There are four marked spaces in that "row." They were full. The note does not indicate where the key drop is for off hours returns. All in all I spent way too much time figuring this out, and I find the lack of consideration very irritating. Step up! It's called "customer service" not "hide and go seek"!
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10.0
Excellent service, Cindy cat
Pros: Quick service, nice car, what more can you ask for?
Cons: Nothing
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2.0
Cons: I reserved a car online but there wasn't actually a car available. No effort was made to transfer or honor my reservation.
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10.0
excellent service
Pros: Without even having to mention it, somehow when my reservation was processed Hertz already included my AAA membership discount. They also upgraded us from a compact car to a nice pick up truck, but since a pick up wasn't what we had requested Hertz also waived our gas fees. Service was excellent from start to finish and probably the best car rental experience we have encountered.
Cons: I honestly can't think of any complaints from this experience!
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10.0
As acceepted
Pros: Easy pickup and ropoff
Cons: No surprises
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8.8
Exactly as advertised
Pros: Great service. Friendly staff. Competent and quick.
Cons: I would have purchased the insurance but it seemed unreasonably expensive. It was twice what I was paying for the car rental.
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10.0
Great rental car and location
Pros: Location and price. Friendliness of staff. Got the exact car I asked cor
Cons: Liked everything, except kind of concerned where the drop off box was for a late night drop off. Would definitely use again
review from
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10.0
Pros: Picking up and dropping off the vehicle was easy and painless. The staff was courteous and efficient. The vehicle was what I had reserved, clean and ready to go. The Nissan Rogue was comfortable, had reasonable gas mileage and just did everything I asked of it. The vehicle ran beautifully and had no issues going from altitude in Colorado to near sea level in South Texas and back.
review from
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10.0
Great car at great price
Pros: Great customer service .
Cons: The agency closes at noon on Saturday and is closed Sunday's so plan accordingly for pick-up and drop off.
review from
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10.0
I will be renting from Hertz, more in the future.
Pros: The gentleman who helped me at the Fort Collins location was very friendly. I wish more people in that position were like him.
review from
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10.0
Excellent service, Cindy cat
Pros: Quick service, nice car, what more can you ask for?
Cons: Nothing
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10.0
excellent service
Pros: Without even having to mention it, somehow when my reservation was processed Hertz already included my AAA membership discount. They also upgraded us from a compact car to a nice pick up truck, but since a pick up wasn't what we had requested Hertz also waived our gas fees. Service was excellent from start to finish and probably the best car rental experience we have encountered.
Cons: I honestly can't think of any complaints from this experience!
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10.0
As acceepted
Pros: Easy pickup and ropoff
Cons: No surprises
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8.8
Exactly as advertised
Pros: Great service. Friendly staff. Competent and quick.
Cons: I would have purchased the insurance but it seemed unreasonably expensive. It was twice what I was paying for the car rental.
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7.6
Great rental but a tad expensive
Pros: Nice, clean, and powerful vehicle.
Cons: A little expensive and was cajoled to buy expensive insurance, which offered piece of mind but wasn't quite sure if it was completely necessary.
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7.2
Returns to Hertz in Fort Collins are difficult, of
Pros: The staff is great. Car pickup was fine.
Cons: Returning a car off hours is ridiculous. A note on the front door says to park in the "Back lot." No idea of where the "back lot is." Nothing on the note. The note on the front door threatens that offenders may be towed at their expense. Once you find the back lot, the note says to park the return in Hertz' "row." There are four marked spaces in that "row." They were full. The note does not indicate where the key drop is for off hours returns. All in all I spent way too much time figuring this out, and I find the lack of consideration very irritating. Step up! It's called "customer service" not "hide and go seek"!
review from
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2.0
Two unsafe cars under one rental
Cons: Had to exchange cars twice during our trip due to unsafe tires and alignment. We were on a long distance road trip and felt unsafe for the majority of our trip. The rental rates were good but not sure I would book with Hertz again due to lack of car maintenance.
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2.0
Cons: I reserved a car online but there wasn't actually a car available. No effort was made to transfer or honor my reservation.
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