Recent Reviews
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2.0
No cars
Cons: I reserved online... walked over there and they had NO cars! I was verrrrry disappointed to say the least!!!
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2.0
Paxton Street Harrisburg, PA Horrible Customer Service
Cons: Enterprise on Paxton Street, Harrisburg PA has horrible customer service. Due to traffic my arrival was going to be at 3:05 pm. I called at 2:52 pm to communicate this and was told there were people in the lobby, yet if the manager closed the doors, they were done. I arrived at 3:03 pm and the door was looked and no one would answer the phone. I knocked and called 3x. I finally had to call a general number and request the reservation canceled due to lack of customer service at this location. How does a company have folks like this work for it. You may wish to evaluate your employees at this location
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3.6
Off to a bad start.
Pros: See what I didn't like first. The second rep at the Mountainview RD. office was very helpful, and straightened out the mess created by your booking agent and the clueless rep at the airport desk.
Cons: The car was specifically reserved to be picked up at the Harrisburg airport, where my flight arrived. When I went to the counter to pick it up, they had no record of it. After showing the clerk my confirmation number, he said the car was to be picked up at another location, over ten miles away. I told him that was not what I booked, and asked him to change it to the airport location. He said that could not be done, and as a result I had to pay $60 for a taxi to the other office. There is no excuse for such incompetence and poor service.
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10.0
Super!
Pros: From beginning to end it was the smoothest car rental process that I ever encountered! Great personnel! Paul M.
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10.0
Great service and great attitude
Pros: The employees at the pick up location on Mountain roadie Lower Paxton had a wonderful service orientation. Made everything easy for me.
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5.2
Could have bern better
Pros: Car reaked of smoke. Front tire was low on air so had to find gas station to fill air. If a little more care could have been taken to clean and make sure all is in working order this would have been more pleasurable experience
Cons: See above
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2.0
Oh we have no car to drop in Richmond.
Cons: Two hours before pick up time, I received a phone call to inform me that NO car would be available to return to my designated drop off destination. After my last two hour flight, we rented a car from an airport agency and did not use enterprise.
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9.6
Excellent check-in and out!
Pros: Service was quick, easy and professional at this location. The best car rental experience as the tablet made everything move faster.
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10.0
BEAMED UP TO THE ENTERPRISE FOR STELLAR SERVICE
Pros: The service was excellent. The staff was an incredible team. Antoine is amazing. He is so friendly, yet professional, taking care of multiple customers, yet, not one of them could feel neglected. He used teamwork, asking others to finish customer' service he had set up in computer. I looked up his name, online; it means; "from Latin Antonius) that could mean beyond praise or highly praise-worthy. " I regret, I did not get the name, of the gentleman who took me to my car, and finished my contract. He to was friendly and efficient. Then, when I returned my car, Enterprise hooked me up, with a ride home. Mr. Caesar was very nice to converse with, on the way home. Thanks Enterprise!
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10.0
Great deal, great rental experience
Pros: Great experience with Paxton and Cameron St. Harrisburg branch manager. Very nice, fair and accommodating.
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10.0
Pros: Easy and quick
Cons: N/A
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10.0
Good value
Pros: Switched from the Paxton Street center to the North Mountain Road lot near Hwy 81, which was closer to our hosts in Linglestown. A brief phone call to Enterprise gave us the change and a slightly cheaper rate, too! On pickup, the economy model was not available, but a recent model Chrysler van came at the same price, worked well, and gave us a good view of the countryside. On return, I had a few gallons more in the tank than I started with, and the service representative gave me $5 for the difference as a courtesy. I didn't expect anything, so I was pleased with the resulting price for our week-long rental. Other alternatives don't even come close.
review from
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10.0
Super!
Pros: From beginning to end it was the smoothest car rental process that I ever encountered! Great personnel! Paul M.
review from
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10.0
Great service and great attitude
Pros: The employees at the pick up location on Mountain roadie Lower Paxton had a wonderful service orientation. Made everything easy for me.
review from
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9.6
Excellent check-in and out!
Pros: Service was quick, easy and professional at this location. The best car rental experience as the tablet made everything move faster.
review from
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10.0
BEAMED UP TO THE ENTERPRISE FOR STELLAR SERVICE
Pros: The service was excellent. The staff was an incredible team. Antoine is amazing. He is so friendly, yet professional, taking care of multiple customers, yet, not one of them could feel neglected. He used teamwork, asking others to finish customer' service he had set up in computer. I looked up his name, online; it means; "from Latin Antonius) that could mean beyond praise or highly praise-worthy. " I regret, I did not get the name, of the gentleman who took me to my car, and finished my contract. He to was friendly and efficient. Then, when I returned my car, Enterprise hooked me up, with a ride home. Mr. Caesar was very nice to converse with, on the way home. Thanks Enterprise!
review from
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10.0
Great deal, great rental experience
Pros: Great experience with Paxton and Cameron St. Harrisburg branch manager. Very nice, fair and accommodating.
review from
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10.0
Pros: Easy and quick
Cons: N/A
review from
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10.0
Good value
Pros: Switched from the Paxton Street center to the North Mountain Road lot near Hwy 81, which was closer to our hosts in Linglestown. A brief phone call to Enterprise gave us the change and a slightly cheaper rate, too! On pickup, the economy model was not available, but a recent model Chrysler van came at the same price, worked well, and gave us a good view of the countryside. On return, I had a few gallons more in the tank than I started with, and the service representative gave me $5 for the difference as a courtesy. I didn't expect anything, so I was pleased with the resulting price for our week-long rental. Other alternatives don't even come close.
review from
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2.0
No cars
Cons: I reserved online... walked over there and they had NO cars! I was verrrrry disappointed to say the least!!!
review from
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2.0
Paxton Street Harrisburg, PA Horrible Customer Service
Cons: Enterprise on Paxton Street, Harrisburg PA has horrible customer service. Due to traffic my arrival was going to be at 3:05 pm. I called at 2:52 pm to communicate this and was told there were people in the lobby, yet if the manager closed the doors, they were done. I arrived at 3:03 pm and the door was looked and no one would answer the phone. I knocked and called 3x. I finally had to call a general number and request the reservation canceled due to lack of customer service at this location. How does a company have folks like this work for it. You may wish to evaluate your employees at this location
review from
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3.6
Off to a bad start.
Pros: See what I didn't like first. The second rep at the Mountainview RD. office was very helpful, and straightened out the mess created by your booking agent and the clueless rep at the airport desk.
Cons: The car was specifically reserved to be picked up at the Harrisburg airport, where my flight arrived. When I went to the counter to pick it up, they had no record of it. After showing the clerk my confirmation number, he said the car was to be picked up at another location, over ten miles away. I told him that was not what I booked, and asked him to change it to the airport location. He said that could not be done, and as a result I had to pay $60 for a taxi to the other office. There is no excuse for such incompetence and poor service.
review from
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5.2
Could have bern better
Pros: Car reaked of smoke. Front tire was low on air so had to find gas station to fill air. If a little more care could have been taken to clean and make sure all is in working order this would have been more pleasurable experience
Cons: See above
review from
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2.0
Oh we have no car to drop in Richmond.
Cons: Two hours before pick up time, I received a phone call to inform me that NO car would be available to return to my designated drop off destination. After my last two hour flight, we rented a car from an airport agency and did not use enterprise.
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