Pittsburgh Car Rentals

Too many surprises with Alamo

Cons: 1. I was charged for a second driver although National (the same company) does not charge for a colleague from the same company. 2. When we picked up the car, and couldn't get the back hatch open, the attendant directed us to another SUV, for which I was charged more than the original rental.

Car smelled like cigarettes and weed

Pros: It held the number of people it was supposed to hold. That’s all.

Cons: The smell. The quality of the car. It wasn’t comfortable. It must have been relatively new but it felt like something from the 90s.

Educate your customer service

Pros: I liked to size and comfort of the Jeep when I received it was also clean.Thats about it for my positive points.

Cons: First of all what the heck are all the charges??you can get the car for a great price but them $70 of surcharges is outrageousI!! No one to ask questions when you get in the car and by the way check your car for damage there were several dings when we checked it, don't want to be blamed for them. As I got on the road i noticed the etoll box, i thought perfect but how does it work. I called the customer service and the gentleman James said all you do is go through the toll and it activated it, simple right? I asked is there any fee he said NO, you just pay the toll when you return online at etoll When I returned the car I asked the man who greeted me. he was rude said he didn't know budget has nothing to do with it.He did say if you open the box to activate it you can use it. HUMM?? I didn't know this so I went through ezpass and it was never activated???He said I don't know cant tell you and they don't know inside either as I said I would ask them. So I went inside to the desk. I think the same two rocks were sitting there all weekend same spots. No customer service here either they didn't know how it worked they said I had to take care of it at etoll, they didn't know how it worked.HUMM, your rental, a service is offered in your car, but noone properly knows how it workd.Called customer service again, they couldn't help me this time, they gave me the number to etoll byw the desk didn't have it.They then also told me there was a $3.95 a day charge to use it and I would be billed in 4-6 weeks, there was no going online to pay it now. WHAT A MESS!! I would not know the charges until they are posed to my card as well.I can say the woman Porsha at etoll was great she was very helpful and calmed me down. She is going to refund the $3.95 that they did not tell me about and I am to contact her when the charges post which she will email me these charged as well. NOTE TO ALL: FIST IMPRESSION and WORD OF MOUTH is your biggest selling point in sales. HERE"S MY OPINION ON THIS...DON't pick BUDGET RENT A CAR. I NEVER WILL AGAIN!!

No car at pick up and unsafe to drive

Cons: My pickup was scheduled for 6 pm, and when I arrived at 6 the office was closed. The only Budget office still open was the airport and the were sold out of cars. So I had to wait until the next morning to pick up a car, forcing me to cancel appointments for the next morning. When I finally picked up the car the next morning they neglected to fill the windshield wiper fluid. It had recently snowed, and my windshield got so dirty on the turnpike that I couldn't see except for through one spot. It was extremely dangerous driving to the next rest stop where I purchase wiper fluid of my own. I am extremely disappointed.

Terrible service - I ended up canceling as a result

Pros: Nothing

Cons: Terrible customer service at registration desk. My reserved car wasn't ready and they were not straightforward about how long it would take for it to be washed/cleaned and ready. They also weren't the least apologetic. Will never rent again with budget

Cleanliness

Pros: Fast pickup

Cons: Old vehicle and the interior "strong smoking smell" and cigarrets burning spots.

Pros: Car was ready when I needed to pick-up and drop off was effortless.

Cons: The car smelled like cigarettes when I picked it up and had cigarette burns on the seat between the legs on the driver's side. Every time I turned the AC on the smell of stale cigarettes would re-circulate.

Left my family, including our four autistic children, stranded.

Cons: I requested a minivan, specifically because I knew it was the only type of car that would work for my family and all of our bags. I got through the whole heck in process without being told that they didn't actually have a minivan. The budget employee handed me the keys and told me it was a Kia Sorrento. I asked if that was a minivan and she responded that it was a "7-passenger vehicle." I asked again, and again, she refused to directly answer the question. I told her I couldn't take anything other than the minivan we reserved, due to my kids' needs and the number of bags we had. She had no interest in helping us. So there we were, with our four young children with autism, stranded at the airport after a difficult red-eye fight, left to figure out a solution on our own, with kids melting down and everything. It was bad enough that they didn't have the minivan I reserved, but the unhelpful employee made a bad situation worse. I will never rent a car from Budget again.

Extra day charge

Cons: I rented the car at past 10pm on Saturday and returned it at a similar time on Sunday. No one was at the counter so I dropped the car keys inside the provided bin with the time noted on the return receipt. I was charged an extra day as if the car was returned on 5am in the morning.

Waste of time.

Pros: No line at counter (for a reason)

Cons: Staff lied and booked vehicle was never there.

FLight delayed, Dollar closes anyway

Pros: nothing

Cons: bad weather in Chicago cancelled our flight and delayed they flight we were rebooked onto. We called Dollar. They asked us for the flight # and said someone would stay until out flight arrived. Our flight came in at 2am and Dollar had closed, leaviing no way for us to get our car. When we called them at 2am, they said: come back when we open at 6am. We cancelled our reservation and took a very expensive taxi ride to get to our destination. We will never use Dollar again.

Terrible!

Pros: Nothing about it...

Cons: Wouldn't rent it to me because of bogus reasons. Your staff said you guys were out of cars because I missed the pick up time. Yet my flight was booked before I booked a rental. Uncontrollable. Never heard of a airport rental car place being out of cars. But I understood what it was from the gate. Not the first time I experienced discrimination!!!

Pros: Fast efficient service

Cons: Over charged me on insurance and dropping off car at a different location . Ridiculous how you take advantage of a person trying to save money . Really disappointed

Cons: Nobody available to return the cars. When I arrived about 40 cars ahead of me were piled up and nobody was available to process the returns.

Mass confusion on pick up

Pros: Not much

Cons: Went to the counter and waited for a customer while only one of the two representatives worked. The other just played on her phone. Then we got our turn and was sent to space 230 for the car. It was freezing. No car in stall. Stood outside in cold while another representative half helped and gave another care that was just returned, covered in a sheet of ice and mud all over the inside of car. Then made it hard to do more paperwork to take car. Too cold outside for me and my wife for almost 1/2 hour. Very disappointed.

Cons: We were expecting a suburban and given a smaller SUV. We have 4 carseats and 2-3 suitcases when we fly so need to be able to fit 6 AND suitcases. Several of the offered vehicles weren't able to accommodate that due to a center counsel. Would like a guaranteed way to secure a suburban rental.

Hertz personnel were slow and disrespectful

Pros: Car was fine

Cons: When I arrived at the airport to pick up the car, the interaction at the desk was fine then it ended up taking ~30 minutes to get the car during which I was told it was because there was snow on the car, because the workers in the garage were "stupid" all the while I listened to the guy behind the counter begin to get angry and frustrated which was absurd as I was the one waiting. I will not use Hertz again because paying almost $300 for that kind of service is despicable.

I wasn't able to use my reservation!

Pros: Not much.

Cons: So I booked and prepaid for a rental car from Hertz through Kayak for the Pittsburgh Airport, but after we landed and I got to the Hertz counter, Hertz informed me my reservation was for downtown Pittsburgh! 25 miles away! Because it was prepaid, Hertz couldn't/wouldn't change it, so we called the booking site. They couldn't/wouldn't change it either! Luckily it was only for a day rental and I was out the $39. Nothing ANYONE could do... I still needed a car so I asked at Hertz and the new price from Hertz was now $109 for the day! Really!? You gonna screw me out of $39 and then ask for $109 for a day!? I walked one counter over to Budget... the nice guy worked me a rate for $38 for the day! I rarely use Hertz and I now remember why. Never using them again! Never prepaying again. Never booking through a third party again. I think I'm just going to go directly to the Budget web site from now on...

Pros: Drop off was fast

Cons: Front desk lady was very mean and rude. Told me if I wasn't happy to cancel my reservation with whatever online company I used but doubted they would give me a refund.

Rent here if you must

Cons: Car was old and rattled. Selection was nonexistent. Pretty underwhelming experience all around.

Payless get less

Pros: Pick up was easy. Car was still warm from the last person that used it.

Cons: The car was still warm because it was just dropped off. Wasn’t washed, windows filthy, tires could not pass inspection, windshield washer fluid frozen

Cons: Side view mirrors were iced over and there was no snow brush. It was cold and snowing in western pa.

No car available when I got to their desk

Cons: I had to go to a different rental car company, start the process like a walk-up, and pay a higher rate.

All good until drop off

Pros: Pickup was easy and smooth.

Cons: Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.

Poor customer service.

Cons: I requested an SUV a week in advance because I needed the space inside the vehicle to transport two bicycles. When I arrived to pick up the vehicle, the girl at the desk told me she didn't have an SUV, that I could have a sedan. There was no attempt to call me in advance to inform me of the situation, and she had an "it's somebody else's fault attitude. There was an SUV available at a location closer to my home, and had I received a call, I could have gone there. I don't think I'll be renting from Avis again any time soon.

Pick up took too long/dirty interior

Cons: Computer problem made the pick up time unusually long. Interior of car was dirty.

Would like to dispute additional charge

Pros: The van

Cons: The extra $$$ I was charged upon return. Not one single mention about the vehicle's operation. Return and extra $$$ were NEVER explained to me.

Cons: WRONG DROP-OFF LOCATION. COME ON GUYS