Pros: Car was the same size as advertised, and the rate given by Kayak was exactly what we were charged. We even got a refund for leaving more gas than we got! This was our first experience using Kayak and overall it was great, especially the rate in comparison to others.
Cons: Car had not been cleaned outside, just "watered" down. They did not go over dents in the car and when we noticed drove back to let them know.
22 Jan 2018
Got a filthy dirty car!
Pros: The inside of the car was fine, and what we expected. Pick-up and drop off were super quick and convenient.
Cons: The car was filthy dirty outside. So bad, I took photos. Don't know how they can release a car in those conditions! Also, we picked up late in the day, and the day we wanted to return the car, they were not open that late, so we had to pay for an entire extra day for one hour. On top of that, I just noticed they charged us a $10 fee for giving them an extra day of busines!!! This should not happen. Other companies we rent from allow you to return anytime. Guess they have a camera that tells them when you dropped it off [or the keys in the slot], to make sure you are on time. Avis should get with the times!
Cons: Car did not have a cleaning or maintenance check, washer fluid ran out on first use, car only had a half tank of gas, several scratches and small dings, salesman kept trying up up sell me on things I didn't need or want. First car they suggested smelled of smoke.
Cons: I never got to pick up the car. I ran into traffic and was literally 3 minutes late. I called ahead to let them know and asked if they could stay open 5 min so I could get the car. Instead they told me they closed promptly at 5:00 and there was nothing they could do about it. Extremely poor customer service