Show reviews that mention
Pros:Counter staff congenial.
Cons:Coordination with Priceline.
Cons:When I got my car It smelled of marijuana and had no gas in it . I had to immediately go to a gas station I’ll never rent from that place again
Pros:yes friendly and better price out of the airport
Cons:Hello I first came to your location a half an hour earlier to find out that the car was dirty when I receive the car 45 minutes later the car was full of cat hair dog hair I was very upset I did tell them I was not taking that car they need to get me another car which then they had to go another half an hour to get a different vehicle when I receive the vehicle getting on the road I observed a check engine light was on at that moment I had no time to turn around already hour and 15 minutes late leaving I was very unhappy I didn’t mention it to them
8.0 Very good
Pros:Quick in and out service
Cons:Having the similar vehicle you reserved
Cons:Wrong car that was too small to fit my family and luggage. Nobody at Hertz could help me because I was a prepay (kayak) customer. I was stressed about the return the whole week.
Pros:Easy pick up and drop off. $20 uber from airport. We were in and out in 10 minutes. No problems.
Pros:great on gas , lots of room
Cons:no blind spot monitoring
Pros:Low advertised rate
Cons:It was located some distance away from the airport. You'd need to get a ride to get there.
Cons:I thought I was picking up at the airport, but it wasn't that budget. I had to take a cab to get to the location which was many miles away and cost me an additional $30.
Pros:First guy in Charleston told us it would be $210 at pick up and made us buy the fuel package (so we didn’t have to fill up before we dropped off the car) and told us that they charge for a full tank and refund you the difference based on fuel level at drop off. (LIE) the woman at drop off refused to refund the difference (we dropped off with half a tank left) she made us leave and drive 10 minutes to the nearest gas station and fill up (only cost $20 and they tried to charge $80) and after dropping it off she tried to charge us extra for the time we had the car!! We had it less than 24 hours and she tried to charge us 2 days rate. She finally gave up trying to rob us but delayed us just enough time to miss the shuttle and have to pay to get to our cruise. Never will we use Budget car rental again!!!
Cons:See above First guy in Charleston told us it would be $210 at pick up and made us buy the fuel package (so we didn’t have to fill up before we dropped off the car) and told us that they charge for a full tank and refund you the difference based on fuel level at drop off. (LIE) the woman at drop off refused to refund the difference (we dropped off with half a tank left) she made us leave and drive 10 minutes to the nearest gas station and fill up (only cost $20 and they tried to charge $80) and after dropping it off she tried to charge us extra for the time we had the car!! We had it less than 24 hours and she tried to charge us 2 days rate. She finally gave up trying to rob us but delayed us just enough time to miss the shuttle and have to pay to get to our cruise. Never will we use Budget car rental again!!!
Cons:We ordered a minivan rental at one location in ft Lauderdale and i called twice and was told that it was available but could not be picked up early. when I called the second time they told me said the vehicle was now not available to be picked up at that location and that i was to pick it up at the Fort Lauderdale airport location. Upon arrival my husband was told the vehicle was no longer available AND that if we wanted another vehicle that we would only be able to acquire an SUV and that we would have to pay WAY more than the original quoted price. I called customer service and was told to talk to the location of where we were returning the vehicle and that could adjust the price. Then when i spoke to them they said it was an error on the original locations part and that i needed to speak with them. I am at my wits end with this error and considering that this all occurred during the time of hurricane Irma it is seriously starting to feel like price gouging and i am prepared to leave a bad review on all sites if necessary if this is not resolved.
Pros:John helped us check out quickly despite showing up early. We got to chat about the islands and he had a great attitude, which was refreshing compared to a lot of interactions lately!
Cons:After I made the reservation they called to tell me they didn’t have any cars.
Pros:The staff at this location much like other Enterprise locations is very attentive and accommodating! Customer service is whats makes people come back.
Cons:Price increase over holiday season
Pros:Nothing! I never got a car.
Cons:They had me coming back to their location for two days and never had a car available. I finally gave up. I had made my reservation 45 days earlier and they couldn't complete their end of the bargain. The best they said they could do was they would " Let me" sit in the waiting area at the end of the line and wait for a car to appear! This was on my third trip to their location and two days after by rental was supposed to begin! While waiting we noticed that the "walk-up" rate for cars had risen to over $100/ day. I believe they "better dealed" me. My rate was $43/day. Never again! I will spread the word that Enterprise Cos.are dishonest.
Show reviews that mention
Cons:Not having a person upselling me, lying to me. The manager was very nice
Pros:Customer service was great, great location for me, easy pick up and drop off.
Cons:Nothing, besides mask wearing but besides that it was great place.
Pros:staff was friendly for the most part
Cons:STILL FIGHTING TO GET MY DEPOSIT BACK!!!!!! IT'S BEEN OVER TWO WEEKS!!
Pros:Terrible customer service
Cons:I will never rent a car from this rental company.
Pros:We rented a car through you and you didnt disclose that sixt does not accept debit cards so we had to cancel the day of pick up. Misleading and disappointing.
Cons:All requirements not listed