Recent Reviews
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7.2
a little better communication would help
Pros: Clean, good price, no hidden charges. And a free upgrade to the next larger size vehicle.
Cons: Personel at the Missoula airport could not have been less helpful. We intended to pickup and return our car at the airport, but somehow made a reservation for a location remote from the airport. That probably saved us $$ in the end, so was OK, but it was not made clear that we would need to find transportation from the airport to the lot and the attitude of the young men at the airport was basically, "Too bad, but that is your problem. Figure it out." Luckily a phone call to Uber saved us.
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6.4
Pros: Good pricing, very helpful service at the desk. The car handled well and the semi manual transmission was very useful on the mountain roads.
Cons: It was not clear to me that the rental location was not affiliated with the onsite airport location and there was no shuttle, requiring us to take a cab. We were given the last available car, which had a large crack in the windshield. On the second day we had it an alert popped up on the dash that I was not familiar with and after about 15 minutes of digging through the owners manual we found that it was for tire pressure. After having to purchase a pressure gauge I discovered that one tire was 10 lbs low. It was a slow leak that we had to attend to every other day during our vacation.
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8.4
Cons: no car was available to pick up at designated time, because it had not been returned by previous renter. mirrors were not clean. otherwise vehicle was clean office staff did not inspect the vehicle with me at time of rental or on return. I was told to let them know if any damage.
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10.0
Nice car, great service
Pros: Car was ready upon pickup. Rep was pleasant and efficient.
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7.6
Pros: had to pay extra when I specifically reserved a specific vehicle.
Cons: Vehicle
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5.2
Kayak booked me at the wrong location and Alamo did not accommodate
Pros: Car worked. Cost was fair. I was allowed to drop the car off at a different location due to Kayak's foul-up.
Cons: I booked through Kayak for an airport pickup, I did not know the street addresses in the town. Without warning me I was booked at a location downtown. Alamo did not allow me to switch to an airport pick up location. I had to uber to a different location at an extra cost and loss of time. The car I was given had been in an accident and had a significant amount of damage to the rear trunk - fortunately it opened ok. Overall C for Alamo, F for Kayak.
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10.0
Cons: Quick check in
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9.2
Pros: Everything.
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6.0
Pros: Was quick
Cons: When we explained the dents and the other dings we could find in the light of day we were dismissed with a don't worry about it and he walked away.
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10.0
ok
Pros: No problems. Good price.
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8.0
Cons: The cost was higher than the Kayak listed price.
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10.0
Pros: good experience
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7.2
a little better communication would help
Pros: Clean, good price, no hidden charges. And a free upgrade to the next larger size vehicle.
Cons: Personel at the Missoula airport could not have been less helpful. We intended to pickup and return our car at the airport, but somehow made a reservation for a location remote from the airport. That probably saved us $$ in the end, so was OK, but it was not made clear that we would need to find transportation from the airport to the lot and the attitude of the young men at the airport was basically, "Too bad, but that is your problem. Figure it out." Luckily a phone call to Uber saved us.
review from
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8.4
Cons: no car was available to pick up at designated time, because it had not been returned by previous renter. mirrors were not clean. otherwise vehicle was clean office staff did not inspect the vehicle with me at time of rental or on return. I was told to let them know if any damage.
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7.6
Pros: had to pay extra when I specifically reserved a specific vehicle.
Cons: Vehicle
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8.0
Cons: The cost was higher than the Kayak listed price.
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6.4
Pros: Good pricing, very helpful service at the desk. The car handled well and the semi manual transmission was very useful on the mountain roads.
Cons: It was not clear to me that the rental location was not affiliated with the onsite airport location and there was no shuttle, requiring us to take a cab. We were given the last available car, which had a large crack in the windshield. On the second day we had it an alert popped up on the dash that I was not familiar with and after about 15 minutes of digging through the owners manual we found that it was for tire pressure. After having to purchase a pressure gauge I discovered that one tire was 10 lbs low. It was a slow leak that we had to attend to every other day during our vacation.
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5.2
Kayak booked me at the wrong location and Alamo did not accommodate
Pros: Car worked. Cost was fair. I was allowed to drop the car off at a different location due to Kayak's foul-up.
Cons: I booked through Kayak for an airport pickup, I did not know the street addresses in the town. Without warning me I was booked at a location downtown. Alamo did not allow me to switch to an airport pick up location. I had to uber to a different location at an extra cost and loss of time. The car I was given had been in an accident and had a significant amount of damage to the rear trunk - fortunately it opened ok. Overall C for Alamo, F for Kayak.
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6.0
Pros: Was quick
Cons: When we explained the dents and the other dings we could find in the light of day we were dismissed with a don't worry about it and he walked away.
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