Cons: my flight out of new bern nc got canceled. I called and was told that there would be a $300 drop off fee if I returned the car to Norfolk instead (which was my only way to get home that day) I was told to return the car in Norfolk and talk to the people at the counter and they would "waive the fee". once I got to Norfolk I had to fight to get the charge reduced to $165 on a rental that was suppose to cost me $110.
they wanted to charge me $410 with the fee. Awful customer service
I will never rent from budget again -you tried to gouge me with a $300
7 Mar 2016
Cons: Nobody was there.
9 May 2016
Pros: Convenience of rental car parking next to terminal.
23 Oct 2016
Seats were very uncomfortable, windshield not clea
Pros: Jetta is plenty peppy. Very convenient to have an EZ pass.
Cons: Seats were awful for us. inside of windshield was foggy or coated as if it hadn't been recently cleaned.
7 May 2017
Pros: nice car, excellent gas mileage
Cons: cruise control didn't always work correctly , occasionally disengaged on it's own
23 May 2017
Great car really good price!
Pros: Size, clean and how easy it was to get
27 May 2017
Pros: Efficient pick-up and drop-off.
Good value on a one way rental.
9 Jul 2017
Super easy and great price
Pros: Free upgrade and great price for a 2 hour trip!
Cons: Thanks to a lack of communication between Kayak and Alamo I was nearly stranded without a vehicle. Thankfully Avis was next door and they had a car and I rented from them.
11 Jan 2016
Pros: I loved how comfortable the seats were and how quickly the vehicle heated up.
I loved the fact the put exactly what speed you were going right in the middle of the dashboard, because you could be going 70, and only feel like you were going 50 or 55.
As for Alamo themselves, the reservation went smooth, the lady at the front desk was awesome, and the process went well overall. So, I would definitely rent another vehicle from them again, just not a Malibu.
Cons: We found that the touchscreen for the radio didn't work correctly. And we tried turning the column down and it wouldn't work, until about 10 minutes down the road it decided to work and turned itself off and then back on.
Also didn't like the way the vehicle would shutdown when you came to a stop at a red light or stop sign.
This is a grandma/grandpa car. It has no get up. So expect to have to push the pedal all the way down in order to get up a hill or to pass someone on the highway.
I would not rent this car again or buy it ever.
23 Jan 2016
Really unhelpful manager.
Pros: Non-managerial staff at the location was really helpful and friendly. Drop off was quick and easy.
Cons: Accused of damaging the car by the drop-off location when the pickup location clearly had failed to document pre-existing damage. Now embroiled in a battle with an overly self-important manager in North Carolina who thinks dragging an innocent customer into an inter-office battle is acceptable when it means enforcing the rules of the business.
30 Mar 2016
Pros: I was running a couple hours late to pick up my rental car, and when I got there they didn't have the small car I had reserved for the weekend. However, the woman at the counter worked with me to find a car that I wanted, and I only had to wait a short time for them to clean the car for me and I was on my way! Alamo was running a great deal and the price could not have been better. The car was clean and in good working condition. Good customer service. Thanks Alamo!
11 Jun 2017
Not the vehicle I planned
Cons: It was a truck. I didn't plan on a truck. Also it was $45 when I got to the counter and it was supposed to be $20!
10 Oct 2017
Alamo at New Bern
Pros: The Ford Edge was a comfortable car.
Cons: Alamo insurance seems a scan. We took a plan when we booked but learned at the desk that it was no better than our credit card coverage. So the agent tried to sell us a more expensive plan available only at the time of rental.
Cons: I did not take this rental. From the picture shown when booked what was an SUV they offered me a large mini van they had no decent cars to offer. I went to another rental place and got a vehicle
28 Dec 2015
Cons: Did not have the vehicle that I requested. Had to rent from another agency.
6 Mar 2016
Cons: Unmanned desk. Not answering phone. Assisted by the Alamo attendant.
14 Sep 2016
Cons: When I got there I was told that they did not have a vehicle available and they did not offer any additional options for me to get a vehicle. I was forced to go to another location to rent a vehicle. Enterprise has horrible service.
Cons: My flight was cancelled therefore I had to drive to an alternate airport. Avis charged me $250 for my drop off location change.
1 Mar 2016
Pros: I like big cars, because I am a big person. The last time I rented, it was a Chevy Malibu, as full size. Well, I had a time getting in and out of that thing. So from now on I want to know for sure that it is a big vehicle. Thanks for the good service, and fine automobile
Cons: One of the rear seats was unmanageable, for what reason I do not know. The saving grace was that the van was large enough that it didn't matter. We had plenty of room for all of our luggage. My wife takes enough luggage for a week to be gone for two days. Oh well, I had a plenty myself. Anyway, we were exceedingly pleased with the Chrysler Town and Country......RAH
23 Nov 2017
Pros: Easy, quick process.
Cons: Rep had to walk out to car to check mileage and gas.... luckily there wasn’t a line.