|Pick-up location||New Braunfels|
Pros:Easy and friendly rental experience.
Cons:Very positive experience and convenient, nothing to really change.
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Pros:Great clean car
Cons:IT down on pick up long wait
Pros:Very professional staff. Easy pick up-return. Very clean vehicle. The staff was available to help with the setting of electronic devices.
Pros:From pickup to the trip and return, it was all good. The cx-5 milage was great. I am use to big vehicles and it was a nice change with this one easy at the pump.
Cons:Didn't really have major cons on this trip with the rental. I had a very good experience.
Pros:The low rental rate, the ease of the rental, pick up and return.
Cons:The car was not clean nor washed ahead of time. The attendance just took a wipe and did it while we were there. It was not a thorough cleaning as I would have liked. And it would have been nice to get a nice clean washed and vacuuumed car.
Pros:The customer service was excellent. The car was perfect for what I needed.
Cons:The perfume thing on the air vent was too much. I put it in the glove compartment before I made it out of the parking lot. My only complaint.
Pros:This was my first car rental ever the car I had pick out online was no longer available but they were able to put me in something a little more roomier for the same price.
Pros:I wasn’t even able to pick up my car, got there and was told there aren’t any cars available and they refused to help me find another rental.
Cons:The staff was rude and not willing to help
Cons:Rude employees. No cars available, long wait for a car. Employee had poor attitude.
Pros:The location was convenient for me.
Cons:I was downgraded from the F class car I had reserved and paid for to a B class car without any reduction in the rental price. This was a three week rental. I was told that I could trade up at any Hertz location, free of charge, but that's a hassle. It's annoying that they didn't have any cars in the class I had reserved, and I would have preferred an upgrade (at no charge) or a downgrade with a reduction in price. Instead, I was offered the choice between an upgrade with a price increase or a downgrade with no decrease in price. This is a small rental operation at a dealership. I recommend finding a dedicated rental office for better service and selection.
Pros:Location of the office
Cons:I received confirmation of booking. The car wasn't available at pick up time. They didn't have a car. Hertz indicated that didn't have my phone number to notify me.
Cons:Actually having a car that I reserved