Pick-up location | New Braunfels |
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Car types | |
Rental locations | 6 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
5 locations in New Braunfels
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Reviews
9.6 Wonderful
Oct. 2019
Pros:
Easy and friendly rental experience.Cons:
Very positive experience and convenient, nothing to really change.One location in New Braunfels
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Reviews
9.2 Wonderful
Aug. 2020
Pros:
Great clean carCons:
IT down on pick up long wait10.0 Wonderful
Aug. 2018
Pros:
Very professional staff. Easy pick up-return. Very clean vehicle. The staff was available to help with the setting of electronic devices.10.0 Wonderful
Oct. 2016
Pros:
From pickup to the trip and return, it was all good. The cx-5 milage was great. I am use to big vehicles and it was a nice change with this one easy at the pump.Cons:
Didn't really have major cons on this trip with the rental. I had a very good experience.One location in New Braunfels
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7.6 Good
Oct. 2017
Pros:
The low rental rate, the ease of the rental, pick up and return.Cons:
The car was not clean nor washed ahead of time. The attendance just took a wipe and did it while we were there. It was not a thorough cleaning as I would have liked. And it would have been nice to get a nice clean washed and vacuuumed car.10.0 Wonderful
Nov. 2016
Pros:
Service.10.0 Wonderful
Nov. 2016
Pros:
The customer service was excellent. The car was perfect for what I needed.Cons:
The perfume thing on the air vent was too much. I put it in the glove compartment before I made it out of the parking lot. My only complaint.10.0 Wonderful
Nov. 2016
Pros:
This was my first car rental ever the car I had pick out online was no longer available but they were able to put me in something a little more roomier for the same price.10.0 Wonderful
Oct. 2022
10.0 Wonderful
May 2022
2 locations in New Braunfels
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2.0 Poor
May 2021
Pros:
I wasn’t even able to pick up my car, got there and was told there aren’t any cars available and they refused to help me find another rental.Cons:
The staff was rude and not willing to help2.0 Poor
Mar. 2021
Cons:
Rude employees. No cars available, long wait for a car. Employee had poor attitude.4.4 Mediocre
Jan. 2019
Pros:
The location was convenient for me.Cons:
I was downgraded from the F class car I had reserved and paid for to a B class car without any reduction in the rental price. This was a three week rental. I was told that I could trade up at any Hertz location, free of charge, but that's a hassle. It's annoying that they didn't have any cars in the class I had reserved, and I would have preferred an upgrade (at no charge) or a downgrade with a reduction in price. Instead, I was offered the choice between an upgrade with a price increase or a downgrade with no decrease in price. This is a small rental operation at a dealership. I recommend finding a dedicated rental office for better service and selection.2.8 Poor
Jan. 2018
Pros:
Location of the officeCons:
I received confirmation of booking. The car wasn't available at pick up time. They didn't have a car. Hertz indicated that didn't have my phone number to notify me.10.0 Wonderful
Aug. 2022
2.0 Poor
Jun. 2021
Cons:
Actually having a car that I reservedMost popular car type | Mini |
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