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Cons: The baggage restriction was not good at least one Checking should be allowed

Pros: The pilot got us to Toronto.

Cons: Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!).

Cons: Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up

Pros: The crew was wonderful. Boarding was orderly and there was enough overhead space on this full flight. Even though the flight left later than schedule it was not a terrible delay. The overall experience was the opposite of my last flight on West Jet.

Pros: Good crew and comfy seating

Cons: More food selection and some entertainment.

Pros: video l

Cons: Departure not on time

Pros: Everything was great, the plane even more room than others that I’ve been on.

Pros: Nothing to like.

Cons: Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken.

Pros: I reached y destination.

Cons: One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service.

Cons: Worst airplane i have been on since 2007

Pros: Flight and crew were wonderful. Perfectly smooth landing!

Cons: I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!

Pros: The flight was on time!

Pros: Boarding was on time and we arrived early. The staff was also very friendly

Pros: Missed it

Cons: Give me back money

Pros: I reached y destination.

Cons: One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service.

Cons: No personal entertainment system. Has to use my phone.

Cons: Super hot inside the cabin and little we could do to lower the temp

Cons: Air conditioning wa not working. We were in a hub why wasn't the plane switched.

Pros: Everything

Cons: Nothing

Pros: The crew was gracious, kind, and very accommodating. Lots of leg room and comfortable seat on the A321, “my flight” on the screen

Cons: Video feed from the nose and underbelly of the plane in flight as an option on the screen

Pros: Prompt boarding and departure.

Cons: Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor

Pros: Crew was nice

Cons: All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens

Pros: Missed it

Cons: Give me back money

Cons: No deberían cojerse los artículos personales de los pasajeros

Pros: Crew was good

Cons: Plan was in poor condition and needs updated and cleaned

Cons: Seat was very hard and uncomfortable

Pros: Quick, on time, MCE even has some legroom.

Pros: We loved the snacks, the hot towels, the timely beverage service, and great selection of video options.

Pros: Missed it

Cons: Give back money

Pros: Amazing crew very good service .

Cons: Chose my seat, instead of leaving it to the airline .

Pros: Boarding was on time and we arrived early. The staff was also very friendly

Cons: Running out of bin space by Group 3 is just wrong.

Pros: SEAT ok

Pros: Flight on time

Cons: 3 hr delay. Had to finally swap airplanes.

Pros: Nothing

Cons: We could have given me a refund or credit for a flight I told you I needed to change 3 months ago due to an emergency at home.

Pros: Amazing crew and good seats.

Cons: In my experience everything was great.

Pros: It was comfortable

Cons: The wifi wasn't working

Pros: Flight was safe.

Cons: The flight could’ve been on time. I missed my connection and my travel times were delayed by five hours. I had friends waiting for me at my destinations and their plans were all messed up.

Pros: Crew was nice and pleasant.

Cons: Free food options were basic (pretzels or a cookie).

Pros: Good leg room. Seems to have improved.

Cons: Additional food options would be good.

Pros: Crew was nice, entertainment was good

Cons: The food was terrible, no options, Boarding was disorganized and not in sync with what was on the screen.

Pros: Nothing was enjoyable.

Cons: The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American.

Pros: Crew was nice

Cons: All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens

Pros: The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC.

Cons: I honestly cannot think of anything.

Pros: Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew.

Cons: Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country.

Pros: Great crew, easy process overall

Cons: Make 1st class cheaper and give free wifi!

Cons: Took forever to wait in line to board this relatively small plane.

Pros: Pilot and staff were informative and great

Cons: I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip

Pros: Great crew.

Cons: More food choices, but what we had was good.

Pros: Great crew, easy process overall

Cons: Make 1st class cheaper and give free wifi!

Cons: Better choice of snacks

Cons: Service and crew at JFK was horrible! Worst I have ever been around. Staff could not have cared any less

Pros: We loved the snacks, the hot towels, the timely beverage service, and great selection of video options.

Cons: Took forever to wait in line to board this relatively small plane.

Pros: Safe and fast journey.

Cons: Vegan Options for snacks

Pros: I like the comfortable seats and the entertainment feature found on every seat.

Cons: Not much. Delta is superior

Pros: Flight and crew were wonderful. Perfectly smooth landing!

Cons: I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!

Pros: The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from.

Cons: Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect.