San Antonio Car Rentals

Cons: The initial car they tried to provide me had horrible stains all over the seats, take those types of cars out of inventory and do notvtry to provide them to customers who pay plenty of hard earned money for.

Pros: Staff was friendly and the car we eventually got was clean.

Cons: We had a reservation, but they didn’t have a car for us. They only had more expensive options and wanted us to pay more to upgrade. We had to wait an hour for a car before they finally took us over to another location to get a car. They said they’d take us to the airport upon return but couldn’t.

Pros: I wasn't able to rent from them because they called me shortly before my pickup time and informed me that they didn't have an SUV (that I requested) available.

Cons: Having the car you reserved.

Bait and switch

Pros: Nothing about this location. I did wind up at another Enterprise finding what I wanted the next day. This reservation was made at least 6 weeks in advance and they tried to pass off smaller SUV in the place of car rented.

Cons: We didn’t rent what they offered. We reserved luxury full size SUV (suburban) and what they attempted to give us was a disgusting, filthy Nissan Armada, not the same class as our rental. When I brought it to their attention, they then lied that they had attempted to call us “4 or 5 times” to let us know that would not be able to accommodate us. If they had greeted us with that information, I would not have been so upset about their dishonesty. They also told us that was why we should rent directly from them instead of using third party so you should know how they are representing you. We went to another enterprise location the next day and rented what we wanted.

Took too long

Pros: I liked the car and that is was easy to drop off. I also was thankful that I was able to leave my vehicle there overnight. Honestly, the workers were very friendly.

Cons: What ruined the experience for me was the wait time for the Elantra. What’s the point of reserving a vehicle at noon when it’s not ready when you get there 4 hours later. I showed up with my kids and with a little bit of flexibility in my tight schedule to pick up the car. I was told the car wasn’t on site and that it would take 15 minutes to be ready. I didn’t leave in the car until almost an hour later. If the manager would been honest about the time I could’ve left and made better use of the time. Instead it put me behind and i ended up getting a car that was rushed and also talked into some charges that I clearly explained I didn’t want because I already had coverage. I signed the paperwork anyway because I didn’t want to keep going back and forth with the worker. Anyways it changed my mood for the day and put me behind for an anniversary dinner I had with my fiancée and that’s enough for me never come back to the location. I really value my time.

Worthless reservation and shady tactics

Pros: The van was fairly clean upon pickup and was a newer model with nice features.

Cons: Where to begin, I was scheduled to pick my van up at the San Antonio Airport and the whole process took over an hour from start to finish. After flying all day the last thing I wanted to do was wait around for something I had already reserved through Kayak. The first issue came when I tried use a debit card to pay for the vehicle. I had called ahead to be sure that was ok but they refused the accept the card for my non profit because it said my name and the name of the non profit. After working through that issue at the first counter, I was met by someone who is best described as a used car salesman. There they try to sell me on several things that weren't on my reservation and/or charge extra for things that were already included on my initial reservation. The individual working here also said I must have insurance to take the vehicle from their lot, which apparantly isn't true. She then charges me for insurance and roadside assistance (claiming it's a package deal) at 4 times the rate my original reservation was for. This is all done under my original transaction at the first counter without any further authorization. At this point I was charged 200 dollars (20%) more than my original reservation. I ask to speak to a manager and of course there wasn't one on duty until the morning. Once more, prior to leaving the rental complex, there was another individual trying to sell me a GPS. She attempted to use high pressure sales tactics and literally held me in the complex while she did it because she controlled the gate. It took 3 different sales people, over an hour, and 200 additional dollars to leave with the vehicle I had already reserved. After having to change my plans to drive all the way back to airport, the manager I spoke to simply said that I didn't have to agree to all those extras even though I was told I needed them. He also said that they were authorized to charge the extra amount to my card because I had clicked "ok" on the rental agreement, even though it didn't show any extra charges. The return process was also a mess. The San Antonio Airport rental complex lists 7' for the maximum height, yet the van they gave me required 9'. After waiting on hold for 10 minutes to speak to the desk, they assured me it would fit and to just drive it through the plastic height tube. As Inhad guessed, it barely fit and I had to have spotter to ensure I didn't scrape the roof on the parking garage ceiling. After getting it to the return line, they had the audacity to threaten to charge me for the scuffs the plastic height tube caused. After explaining it, they said they wouldn't, but who knows if that changes. All and all, this experience from start to finish was terrible. From Enterprises shady car dealership tactics to the poorly designed rental complex and even Kayaks meaningless reservations. Needless to say, I won't be renting through Kayak or using Enterprise ever again.