Pros: "Boarding was quick. Crew was friendly and professional."
Cons: "No faults. Perfect flight."
Pros: "Crew was friendly, great entertainment"
Cons: "Temperature inside the plane was freezing cold, ran out of snacks & small bottled water for premium economy"
Pros: "Comfortable seats and lots of room"
Cons: "It was all good"
Pros: "Great experience for a small airport in Loreto, Mexico."
Cons: "Not much, overall pretty good."
Pros: "Crew was excellent, boarding process was orderly and clearly explained."
Cons: "Seat too narrow."
Pros: "Great service."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "Boarded everyone then immediately said we are delayed. Sat at gate for 1.5 hrs. Crew not very friendly."
Pros: "Surprised to find seat was comfortable.."
Pros: "Very pleasant crew."
Cons: "Very late in departure from Victoria. Long long delay in receiving oversize baggage. Incorrect directions by airport employees in Seattle, resulting in wrong floor, rescreening. But very helpful Alaska enployees to assist in unscrambling."
Pros: "The people at the service desk and customer service on the phone were very nice"
Cons: "Not loose my luggage. I was forced to switch flights to LA in order to catch a flight to Sydney. My bags came 3 days after I had to buy all new sets of clothes and toiletries because I went on a sailing trip for 5 days. My bag finally arrived and now I have too many clothes and an extra bag."
Pros: "Everything was dandy. A completely uneventful flight"
Cons: "Can’t thinkmif anything I didn’t like"
Pros: "Everything went smoothly. Flight didn’t include food or entertainment."
Pros: "Great flight, lots of room."
Pros: "Direct flights are awesome"
Cons: "Boarding process was slow"
Pros: "Friendly crew and the plane arrived at destination on time"
Cons: "Since I slept most of the time for this flight, I could not comment on the service during flight"
Pros: "It was ok"
Cons: "They don’t give enough drink"
Cons: "Slowest boarding process of my 3 Alaska flights today"
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "Short and on time. All good!"
Pros: "On time departure and arrival."
Cons: "No food options..,just one small cracker."
Pros: "Smooth boarding process GREAT! Our 2 cabin attendants were awesome - Jim & Dan. Professional, pleasant, and they were well groomed in their airline attire. Attentative to the first class cabin and individuals too."
Cons: "Seats weren't together with infant daughter."
Pros: "The whole flight was comfortable and the staff was amazing."
Cons: "Condescending and rude"
Pros: "Booth planes we flew with had horrible intercom systems. Could not understand the pilot. Might want to fix them. In case of an emergency."
Cons: "My flight was changed by Alaskan air. Flight was good, just wish I could have left at the time I originally planned."
Pros: "Great service!"
Pros: "Oops, I provided this info in the wrong place. Please fix for me."
Pros: "I was very pleased with the overall service. I needed a wheelchair and I was treated exceptionally well."
Cons: "Absolutely nothing"
Pros: "Good flight crew, fairly smooth flight."
Cons: "Flight was delayed 4 1/2 hours. Seats were hard and uncomfortable"
Pros: "Love the direct flight from San Antonio to Seattle. Good flying times as well."
Cons: "Crew at gate never kept us informed . Did not board us at time they had posted and never announced that. I ended up just standing in a line that formed that how I knew to board. Seats were way to small and the attendant hit my arm with beverage cart. She never announced she was coming through and didn't apologize just speed by. Pilot never came oup on speaker to talk with us either"
Pros: "Our connecting flight was late in Seattle. Maybe free peanuts for the inconvenience? Little stuff like that goes so far... but overall your planes are bigger than most, so the seat size is appreciated. We are all 6 ft and taller. Too expensive to upgrade all 4 seats, but wasn't too awful!"
Pros: "Non stop Seattle to Omaha is the greatest thing to happen since I moved out to Washington State - my travel to Nebraska is so much easier and hassle free. The crew was professional and fun - Gluten free snack box is a plus."
Cons: "The sign in for free in-flight chat and entertainment was clunky and a bit confusing . I gave up on it ."
Pros: "Easy boarding"
Cons: "The Wi-Fi was not working on our flight. Money back?"
Pros: "I really loved the different options for food. All were reasonably priced and the amount of food was satisfying. I also really loved the entertainment options - there was a diverse collection to choose from and having the tv option was great because I didn't want to watch a movie I could watch a 20 min show."
Cons: "The way the flight staff served the food, the carts and the knowedlge of the items that were served. It just seemed jumbled and could've been executed more efficiently."
Pros: "I like that they board the flight from back to front. The gate and flight attendants were very nice."
Pros: "The no hassle at boarding. Everyone I interacted with was super, very good job they do considering the amount of people they deal with especially now at Christmas time. The flight itself was great. The captain explained a lot about where we were and what to look for out the window. Flight attendants were great so is the plane. Thank you, I will be flying with alaska again. I'm partial to boeing aircraft. Retired Boeing employee. Ed.."
Cons: "The Seattle airport needs to get it together and expedite the security process. So slow, some people likely missed their connection, and definitely most were at heightened levels of anxiety."
Cons: "Flight was cancelled and then postponed to 3 hours later but at least they reaccommodated the passengers as good as they could."
Pros: "Boarding process was super easy and quick."
Cons: "Tiny seats, rows, overhead bins. No drink served. Had to wait for clearance to take off even though we were the only ones."
Pros: "Pilot seemed quite competent. On time as well. Crew found and returned a lost wallet before we got out of airport!! Ama zing!!!"
Cons: "Cramped and crowded ride. Entertainment not easy to get on my own iPad. Stewardess said , " if I can figure it out, you can" and walked off."
Pros: "Roomie and comfortable seating!"
Cons: "Nothing. I would recommend AK"
Cons: "I reach at airport on time and report at customer service but it was for my surprise to to hear from the counter person that I was late and my flight is gone (though I saw same flight was there after about half an hour). Then they put me on later flight and charged me $25 for that. When I appealed the counter lady said "$25 is better otherwise you would have to pay $125.""
Pros: "Crew was good"
Cons: "Charged extra for any checked bags. Better start paying attention to southwest they take care of the passengers needs better"
Pros: "Even though the flight was completely full, all things went smoothly."
Cons: "The flight was delayed in arriving.....long wait on the tarmac for take off."
Flight delays due to shortage of jetway drivers. Stuck on the plane for 2 hours after plane was landed. No water offered during this time.
Flight cancelled at last minute
Cons: "Movies didnt work"
Pros: "It’s always a joy to fly with JetBlue. The staff is so courteous and friendly. It makes the flight that much more enjoyable."
Cons: "Everything was perfect."
Cons: "Flight attendants personality"
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Cons: "Nothing else"
Pros: "Spacious seats"
Cons: "Delayed flight, crew were not super friendly."
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "Inflight team was epic"
Cons: "The weather could have been on our side"
Pros: "Delayed delayed delayed. No good information and repeated delays. Was 5 hours late landing in Portland. Jet blue issued apparently unusable credit. I could not successfully log in to my travel bank to use it. Never got functional help online."
Cons: "A refund that I could actually use."
Cons: "Flight was delayed. I know these things happen but what a bummer. Also for the entertainment, the map / location channel is terrible. It’s mostly ads. It wasn’t worth it to watch and that was a real bummer."
Pros: "5 hour delay ruined my experience."
Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."
Pros: "Full sized beverages and snacks. Entertainment provided"
Cons: "Miscommunication with flight time. Email was sent for a later time, but they actually flew earlier than the original time"
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "Staff was professional. I had legroom too!"
Cons: "Sitting waiting for over 30 min in the heat of the plane and delay in take off from mechanical issues. Flight was smooth though once in the air and great service"
Pros: "The leg room comfort"
Cons: "The snacks that were served, I got nauseated with the smell"
Pros: "Free Wifi, coffee and snacks, free entertainment"
Cons: "I have no complaints about this flight."
Pros: "First time to fly JetBlue! Very nice and all that leg room. Next travel JetBlue it is!"
Pros: "Crew was very friendly and helpful. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks."
Cons: "unwelcoming staff and unhelpful"
Pros: "Tons of leg room, free WiFi, and they handed out free small bags of snacks for everyone. Very nice and helpful crew, very smooth flight take off and landing. Will choose JetBlue as preference for next flight!"
Cons: "Nothing! Everything was great."
Pros: "I like the take off, smooth ride and nice landing."
Cons: "WiFi was not able."
Pros: "Flight attendants were amazing!!! So friendly and sweet and very customer service savvy! Very impressed with this crew."
Pros: "Larry at JAX was the first employee we met. He gave us a wonderful first Impression. We are impressed with all that Jet Blue did for 2 senior adults. We now have a new preferred airline."
Pros: "Staff was very pleasant"
Cons: "The tv was doing a weird flicker thing the entire flight"
Pros: "Staff was great-- welcoming, professional."
Cons: "My audio plugin didn't work, and I spent the trip pressing it in by hand."
Pros: "Wheel chair accommodations. The handler was very nice and polite. He was really good with my granny."
Pros: "Compensation for delays, great service"
Pros: "Plane was clean and the legroom was excellent in die Airbus A321. The screen was very big with a lot of content."
Cons: "My screen was broken on the flight to Orlando and that the screen controller was in the armrest where your arm is resting so you change the channel when you move your arm"
Pros: "Crew was excellent, had a lot of fun with the vacation crowd on their way back to reality"
Pros: "It was 23 minutes on the air. Great crew."
Cons: "Nothing. All was great."
Pros: "Nothing.... we had to book another airline to get us home as We were bumped from our flight a few weeks before we traveled."
Cons: "The airline canceled our flight and rebooked us for a late afternoon flight the next day. We had to book a return flight with another airline because there were no hotel vacancies in San Juan, due to the recent hurricane..... Didn’t even get a refund, just a credit with the airline, which they put a time limit on - one year from the original date."
Pros: "Staff did great with adjusting to delays."
Cons: "A lot of delays. Then did not get my connecting boarding pass. Which caused a lot of issues. Also, not sure where my bags are."
Pros: "Crew was really nice and made the trip more bearable."
Cons: "Three different delays, ended up reaching destination at 2am."
Pros: "Friendly polite crew, good takeoff and landing, little turbulence. Our flight was delayed, but only by half an hour."
Cons: "Having to pay twice because I'm a person of size and hang only little over when most of the back of the plane was empty. I can see having to pay for the seat to reserve it, and having to pay if I'm using 2 seats and the plane is full otherwise, but if the flight isn't full, I should be able to get a refund for one of the seats. It's discrimination and it's not okay. Or, you know, have seats that fit all your customers. Also the SiriusXM sound was of extremely poor quality."
Pros: "Always pleased with JetBlue"
Cons: "I had to pay extra for my luggage and I did not know until after I was booked"
Pros: "TV SYSTEMS were not working"
Cons: "Emergency row was very spacious"
Pros: "Free Wi-fi"
Cons: "Delayed multiple times and a major gate change, then sat on runway awaiting takeoff for 30+ mins."
Pros: "I like the flight attendants beautiful and friendly people"
Cons: "The landing was rough."
Pros: "Nice crew and clean plane."
Cons: "3.5 hour delay"
Pros: "One crew member was nice, the rest were unfriendly and not hospitable. Our flight was delayed over 2.5 hours."
Cons: "Our flight was delayed over 2.5 hours and the majority of the flight attendants weren't very warm. I would think that the airline would off some sort of compensation for inconvenience, like a free meal or snack. Perhaps a voucher for a discounted flight."
Pros: "Crew always pretty good with Jet Blue. You generally know what you are going to get."
Cons: "One of the primary reasons we go Jet Blue is for the TV's and they rarely work consistently. Also... 1) their Wifi is very inconsistent and 2) when are they going to get current and put some outlets or USB ports for charging?"
It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
Pros: "Customer service"
Cons: "If was cheaper to Checked baggage"
Cons: "Flight crew dI’d not enforce mask mandate."
Pros: "Great seat and always on time."
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Pros: "Friendly flight staff, on time service."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "I liked the entertainment"
Cons: "Disembarking could be more efficient"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "clean. friendly. decent snacks."
Cons: "warm cabin. small seats with no head support. not enough drink cart passes."
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Entertainment (your own device) and crew were great"
Cons: "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "the flight was on time and the staff very helpful"
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Cons: "The flight was delayed from the start. Then furthered delayed at taxi. Then delayed again at arrival because there was no ramp. WTF"
Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"
Cons: "Very rude flight attendant - unnecessary attitude"
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Cons: "It was belated by 2.5 hrs :("
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Pros: "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
Cons: "Peanut allergy on flight. No peanuts. No other options."
Cons: "Wifi didn't work."
Pros: "Very informative staff"
Cons: "Was late"
Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"
More online available content would be nice
Pros: "Everything was perfect, staff was friendly and helpful"
Cons: "I wish there was an option for WiFi"
Pros: "Seats were great, loved that there were movies to watch."
Cons: "I didn’t care for the snack but glad there was ginger ale. The snack really didn’t affect my experience and I’m okay."
Pros: "Efficient team"
Cons: "The flight wasn’t on the board in the airport at one point but was fine since the same crew checked our bags and flew us out. Also both to and from Nashville our flights were delayed like an hour but luckily we were super flexible with time, but if I was looking for reliability/transfers I’d hesitat"
Cons: "Nice service"
Pros: "The crew were average seats were comfortable."
Cons: "Being on time... I missed my connection to Eugene. They boarded late because the plane came in late but then fiddling around with paper work for 20 minutes. We were then one hour late and they unloaded on the ground and bussed us to the terminal making us even more late. Also $40 added at check in"
Cons: "Sun country is awesome"
Pros: "Spacious legroom, complimentary drinks, comfortable seats"
Cons: "Limited food options and no complimentary snack"
Cons: "Waiting 15 minutes after landing to get off the plane and another 25-30 minutes for our luggage-ugh."
Cons: "No representation at the airport"
Pros: "I loved how, once the aircraft was there they updated us and got everyone organized during the boarding process and we left in a reasonable amount of time after the aircraft arrived. I didn't have any problems with the flight, and it was nice to be notified in advanced about the upcoming turbulence."
Cons: "It was late, and with my long layover, I couldn't check-in without exiting the secure area. They are understaffed, and they don't have anyone in the secured area to even ask questions too, let along check in passengers that are transferring from other airlines. Also, there wasn't anything showing the passengers that the flight was delayed until 10 minutes before the flight was supposed to leave. I knew it was late, only after the agent from a different airline did many searches into my connecting flight, and I also asked my check-in agent at Sun Country, I had to ask! That information was not given willingly."
Pros: "Flight was delayed and I was not notified. No on board entertainment. Connecting flight was also delayed. No on board entertainment either. Missed work due to delayed flights. Landed 2 hours late."
Pros: "I was able to get an aisle seat."
Cons: "Turning all the lights on at beginning of descent-I was sleeping. Flight was late because of previous flight coming in to Phoenix."
Pros: "Everyone, from the personnel at check-in, the gate to the entire flight team were efficient, professional, cheerfully helpful, and all-around in good spirits. Given that Thanksgiving eve is such a busy travel day, I was pleased with the positive experience."
Cons: "No free video screen"
Pros: "Great crew. Comfortable. Will definitely book again and recommend to others"
Pros: "Great service"
Cons: "The flight attendants could have been nicer but all and all good experience."
Pros: "Service was good."
Cons: "No drop down tv's or free small snacks."
Pros: "Unlike the horror stories from the news, everyone at Sun Country was extremely friendly and helpful. This was true from the person on the phone, through the check-in and boarding process. They were very efficient and left on time. It was a redeye so no food or drink service or entertainment as far as could tell, which was fine."
Cons: "The issues that had, I would probably have with any airline: The seats are small, uncomfortable, crammed together and completely booked. It was a red-eye, I was exhausted, brought my own pillow and I still had a difficult time sleeping. I have been flying for over 30 years and the situation has only gotten worse."
Cons: "We had a bag they allowed going one way but the return they charged $25 to check it."
Pros: "short wait lines to check in and security"
Pros: "The price of the flight, although it is to be refunded."
Cons: "They called me at 3:15 to tell me my 10 pm flight was cancelled. They could only offer a reschedule for 2 days later which was a day after the event that I was flying to and leaving for MN after my original return flight would have been completed..I feel that they should help with other options even if not on their airline."
Pros: "I liked on the way there that the pilot came on a few different times with announcements with is very calming to get updated. This used to be a given; however, it isn't anymore so this was nice. plenty of seat room."
Cons: "turbulence was pretty bad on our flight both ways. Pilot on the way back began descent and all standard announcements were made by flight crew, several minutes later he finally announced he was landing. The price"
Pros: "Boarding was easy and seamless. The crew was ok but not overly friendly. Complimentary soda, water and coffee but no crackers, cookies, nuts erc"
Cons: "Sun Country has confusing regulations about what is and is not oversize baggage."
Pros: "The flight was not very full, so it was nice to have some personal space. However, the individual seats are very small."
Pros: "All boarded and them captain said we had to change planes. Thankfully, one was available and we were only an hour late to our destination."
Pros: "Gave a heads up about delay."
Cons: "Delayed 40min..."
Pros: "See above."
Cons: "See above."
Cons: "My work trip was canceled and I was told by a Canadian flight network agency that it was a non refundable flight but I could change it for $100. I booked via kayak but somehow was routed to this agency in Canada and it was extremely difficult to understand the staff member. What I could understand is it is a waste of $ and I won't be booking again."
Pros: "Everything went exactly as it should"
Pros: "I liked efforts to load the back of the plane first! Crew were friendly."
Cons: "Check-in attendant broke handle on my luggage and then tried to have me sign release to excused accountability."
Pros: "Great flight and experienced flight crew"
Cons: "I know that this is something that can't be done because people will get upset with this (parents) but I think that there should be a rule that babies and small children should not be allowed on flights that leave at 11:55 pm and arrive at 5 am. I wanted to sleep like many others on the flight but it was hard to with a screaming baby. If an adult started screaming or crying they would be detained. I actually would be willing to pay more to have a flight that is 21+ to avoid listening to a baby"
Pros: "affordable checked my bag complimentary (because of space)"
Cons: "flight was delayed no entertainment taxi to depart took FOREVER :/"
Pros: "Flight was underbooked, leaving seats open so passengers could stretch out on the red eye flight. Everyone was very happy"
Pros: "Service was good. Short flight. Ticketing and other agents were very nice."
Cons: "Plane was small tight seats."
Pros: "Friendly and attentive flight attendants and a very clean and well functioning aircraft! Thank you!"
Cons: "Wish that the seats would recline more than they do."
Pros: "Friendly, efficient service. My flights were on time and all my luggage arrived on time. The price and value are unbeatable."
Pros: "I really appreciate that you continue to honor those of us who have or are serving in the military by allowing us to board early. It is very humbling to be shown this preferential treatment, but it says something very good about Sun Country, so thanks for doing it."
Pros: "We had several people with disabilities on the flight including one lady who was blind traveling with her guide dog. The flight attendants were amazing with all of the people who needed help. This included non-English speakers. One flight attendant accompanied the blind lady to her bus connection to make sure she made it. The other attendants kept him apprised of their transportation. It was really amazing. This group of people worked well together, and they supported each other and the customers incredibly."
Cons: "It was a truly great flight."
Pros: "Flight attendants were nice"
Cons: "The seats that you have for regular price were so small that the man next to me (in the middle seat) and I were both uncomfortable the whole way. I just wonder if your plane designers have sat in one of those seats for over three hours. It is ridiculous."
Cons: "My luggage was lost"
Pros: "Everyone was nice, professional, normal and efficient. Got a great price on my ticket."
Pros: "Everything was great. no complaints!"
Pros: "Quick to board - I really liked how you had those with no carry ons board first! I think that sped up the boarding time. All the employees were friendly too!"
Pros: "Normal flight. WestJet is a great airline to travel on."
Pros: "The crew was very patient to get all the passengers' needs from gate-to-gate. The flight was very smooth, landing to takeoff, and arrived on-time!"
Pros: "Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane."
Cons: "Boarding process was slow and chaotic"
Cons: "Like all airlines it would be nice if there was an extra inch between the seats. Also, unfortunately the video wasn't working."
Pros: "The crew members were extremely kind and caring"
Pros: "Boarding time. Flights on time"
Pros: "The Crew was great"
Cons: "Let my golf clubs fly at no charge. Seat update at check in at no charge."
Pros: "Good leg room clean airplane"
Cons: "Entertainment didn't work"
Cons: "Flight was delayed."
Cons: "very poor customer service boarding and in flight."
Cons: "The flight was delayed"
Pros: "The flight didn’t get cancelled. We didn’t crash."
Cons: "Flight was delayed because it came from Toronto and it needed to be cleaned."
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Pros: "It wasnt bad"
Cons: "I didnt like that you changed my flight last minute (20 hours before flying) from WestJet to Delta. And you changed it from a flight to Toronto to a flight to Seattle. Which made it an International flight, causing me to have to be at YVR airport earlier.."
Cons: "Super Cold airplane and it’s not the only west Ket that was freezing. the crew kept skipping my row for drinks for some reason. the landing was rough."
Pros: "Wonderful friendly and helpful ground staff and crew."
Cons: "1 hour delay in boarding due to mismanagement of scheduled maintenance. If more time was needed, please do not schedule/post early flight time. I could have used that time to roam Vancouver."
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Pros: "The manager who finally helped me was friendly and listened the entire time even when I was angry. She was concerned and helped me the best she could. The stewards are always friendly"
Cons: "There was only one agent on to check tickets. I was in line for 45 minutes and when I got to her, she just said over and over, there is nothing I can do, your flight time was just cut off. I would have to wait until the flight the next day. Even though I had no bags and there was still 35 minutes before take off. I also told her I knew I would be late and so spoke to someone from Westjet he night before. She smiled like I was lying to her. Lines should not be so black and white. If she would have just processed my ticket I would have had 35 minutes to get to my gate instead of 10. When you are flying with half full planes there should really be better ways to manage customer service."
Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Pros: "Everything was fine with the flight except for the substantial delay of an hour in taking off."
Cons: "It was late taking off without too much explanation except they were waiting for a delivery of fuel it seems. We just sat in the plane for all that time. I wish they could have informed us earlier so we could have just waited at the airport."
Cons: "They used the rough air condition story to hip us out of full service, The conditions were fine . I bought the plus and did that because of a food option. They ripped me off Thanks Bryan ELLIOTT Previous flyer Lost my trust"
Pros: "I was given a nice seat with plenty of leg room by the emergency exit ."
Pros: "Price was perfect."
Cons: "Airlines don't have small tv's to watch and give out cheap snacks. Flairaire is so cheap you even have to buy your beverage unless it's a glass of water. Wasn't overly impressed with this airline. Also getting your itenairy online was also difficult. I had to change email information and call customer service which was in Spanish not English language. Then while lining up at the airport to process and check bags there was no computer to self serve and get through the line up faster and efficiently. The main clerk that helps with the line up was rude to passengers. Stating that on a domestic flight you need to be 2 hours ahead of boarding. Which most of us were a good 90 minutes to pre boarding. All of the struggles can be avoided with self serve check-in and prepaid bag check. The flight and crew were friendly and pleasant."
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Pros: "Snacks and service. Left on time."
Cons: "Seats didn't have charging slots."
Pros: "I felt like the price was reasonable."
Cons: "Very uncomfortable chairs and again the head rests didn't work. I also feel like the chairs don't recline as much as they use to. The good vibe and hospitality of Westjet was gone."
Pros: "Hannah was a lovely accommodating woman thourghly enjoyed her service, i slept the whole way to Prince George. Crew was welcoming and accommodating."
Cons: "Didnt know i bought west jet plus seats. Enjoyed my service though. May think of buying plus again some time soon on one of my up comming trips"
Pros: "Crew was very nice."
Cons: "Boarding was supposed to start at 10:20, but was delayed for at least 30 with no updates. In fact, they were still showing the flight as leaving on time up until the last second, which is not ok. Gotta keep the passengers updated folks!"
Pros: "Crew was courteous and the plane was not packed like the previous one, so it was good there was room to stretch out the legs."
Cons: "Having to board the plane walking outside.It was raining and there were puddles everywhere. Flight was delayed"
Pros: "Some of the people who helped with wheelchair assistance for my dad were kind."
Cons: "1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez"
Pros: "Flight was delayed hours. Met the most amazing man on the flight ahead of me to Calgary. He waited at the airport for my flight to land. Sometimes delays are just meant to be. Lots of commuting travel in our future..."
Pros: "Quick flight, boarding in Vancouver easy, close to security, it crowded."
Cons: "Connection in Toronto was tight. The flight to bos boarded late so we didn’t miss it but we cleared security and customs to US and ended up there 5 min after scheduled pre boarding time."
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"
Pros: "On time departures and arrival."
Cons: "Internet didn’t really work."
Pros: "Staff were so friendly and helpful"
Pros: "Pleasant staff, ample room, ability to charge devices. On time"
Cons: "Appalled that I was approached by two flight attendants separately to turn off my light in order to accommodate another passenger as the light was bothering them on a night flight. I pay premium pricing for the Plus seat so I have extra room to work. I chose not to turn off light in order to work, then flight attendants allowed the passenger to approach me. Really unacceptable to put me in uncomfortable interaction, making me play bad cop. I was sitting behind passengers talking loudly who were using profanity. My solution? Earphones. This is a commercial flight - offer passengers eye covers, some solution, or tell them to deal with it, or tell them to charter a private plane. Don’t tell us to sacrifice what we pay for, because you can’t do your job. Lost a loyal customer."
Pros: "We liked how friendly the staff was. Liked the priority boarding, food was pretty good"
Cons: "The seats. My bum hurt at the end of our flight. Also we paid for our wifi and it was incredibly slow at loading any website. Very frustrating."
Pros: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Cons: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "the entertainment system was incredible."
Cons: "It was a very long flight-- including a meal in the ticket would have made it more enjoyable."
Pros: "Start the flight a bit earlier than scheduled, so we arrive a bit earlier too. The flight is smooth."
Pros: "online checkin, fast boarding (a total of only 27 passengers undoubtedly made boarding much quicker), had extra space due to the sparse flight; smooth flight, good refreshments, pilot did a good job of keeping us updated on runway/gate status"
Cons: "on board crew didn't seem interested; empty cup was never picked up; upon leaving the aircraft (after a 30 minute delay due to a problem at our gate) none of the crew said as much as goodbye or thanks. I know it was a late flight with very few passengers, many of whom may have slept, but as such I thought the crew should have been more attentive and friendly at departure. A disappointing experience."
Cons: "West Jet personnel did not give any information about the customs process for connecting flights that I would face in Vancouver or the requirement to go through another security check between West Jet flights. I was told that I should simply go to the next gate to board the plane for Los Angeles -- and that I would do customs in the USA - so the info person sent me to retrieve my luggage (wrong info) and I ended with a 45 minutes anxious trek through the Vancouver airport! Once I found my gate, the West Jet personnel could not have been more kind."
Pros: "Late departure, later arrival. Seats did not recline. Staff insisted we would not be late, no need to contact awaiting family, no updates (even as we missed boarding time by 20+ minutes and plane still required de-icing)... end result 1 hour 40 minutes late"