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Pros: "crew"
Cons: "i would love to seat beside passenger who doesn’t snore bery loud."

Pros: "Smooth process, nice plane, amicable staff"

Pros: "Everyone was friendly and efficient."

Cons: "Premium seat was just coach seat with middle seat blocked. But you're in the first 3 rows."

Pros: "Yes"
Cons: "Did not serve food."

Pros: "All good."

Pros: "Boarding time. Flights on time"
Cons: "Amazing"

Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"

Pros: "Service was very good."
Cons: "Nothing."

Cons: "I wish there were more food options"

Cons: "Flight was delayed."

Pros: "Quick flight and it was on schedule"
Cons: "Better option for movies and tv shows"

Pros: "Mate"
Cons: "Late"

Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."

Pros: "Food was great"
Cons: "Not offered enough beverages... usually they come around more!"

Cons: "Way too cramped. Only 1 washroom."

Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"

Pros: "The crew was friendly and provided great service."

Cons: "No information"

Pros: "On time, free coffee, free pretzels"
Cons: "Going home."

Pros: "Smooth. On time"

Cons: "Flight got delayed for over 2 hours"

Pros: "Wonderful friendly and helpful ground staff and crew."
Cons: "1 hour delay in boarding due to mismanagement of scheduled maintenance. If more time was needed, please do not schedule/post early flight time. I could have used that time to roam Vancouver."

Pros: "Always pleasant to find that in an 'ordinary' seat my knees are not embedded in the seat in front of me. The USB power at the seat is important - I know everybody has it now, but still worth saying."
Cons: "Elbow crunch by a passing service cart is an unpleasant way to awaken from a doze. Is there some way that service people can be a bit more aware of (living) obstacles?"

Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."

Pros: "Everything. Extremely polite flight attendants Clean plane Great service"
Cons: "Nothing"

Pros: "Talia is an excellent stewardess—She takes good care of people"

Pros: "Nice customer service pleasant flight. Fkight attendants are really nice"
Cons: "None"

Pros: "On time"
Cons: "Cramped seating"

Cons: "They used the rough air condition story to hip us out of full service, The conditions were fine . I bought the plus and did that because of a food option. They ripped me off Thanks Bryan ELLIOTT Previous flyer Lost my trust"

Pros: "New plane was nice."
Cons: "Snacks offered"

Pros: "I was given a nice seat with plenty of leg room by the emergency exit ."

Pros: "Everything was very streamlined, from boarding to landing."

Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"

Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."

Pros: "Crew ok."
Cons: "Was told need to fix my ticket from Bangkok. So after waiting over an hour to get ticket fixed, found out didn't need to. Then a rush through security . Lucky Westjet flight delayed (usual) And made flight by running to gate. Then get to sit on plane for an hour. AGAIN. Two flights on Westjet and two delayed and two sat in the plane an hour. First time missed my connecting to Hong Kong and Bangkok. I know nothing perfect, but this seems to be the norm. Next time will try to find someone else to fly with."

Pros: "The professionalism. The crew were wonderful. Thank you for the great service."
Cons: "The only problem we had with Westjet was the ramps from the plane to the terminal in Calgary. Pretty steep and my husband tripped on the metal platform on the carpet. He banged his head and hurt his leg. Westjet crew were fabulous! They tended to him right away. The paramedics were called and he's in hospital right now."

Pros: "I just love WestJet"

Pros: "Flight was delayed hours. Met the most amazing man on the flight ahead of me to Calgary. He waited at the airport for my flight to land. Sometimes delays are just meant to be. Lots of commuting travel in our future..."

Cons: "Extremely delayed with terrible snacks"

Pros: "Honestly, I slept on my flight so I miss all the perks. I’d assume everything was fine since they let me sleep. They also let me board early since my foot was in a cast."
Cons: "Flight was delayed, but not by much."

Pros: "The crew were friendly and professional; the flight was safe--by far the top priority!"
Cons: "The plane needed a jump start before we could leave Vancouver (this was during daytime, sunny skies, about +1°C), which didn't inspire confidence in the plane's airworthiness and which delayed our departure by almost an hour. But evidently the crew followed the required procedure and we arrived safely in Calgary. Better to be a bit late than to have an unsafe flight."

Pros: "I like that there was no delay"
Cons: "Food service and having to pay for checked baggage"

Pros: "safe and on time flight"
Cons: "nothing"

Pros: "Caring and friendly flight crew Enough legroom Cared to give instructions while travelling with the baby Generous with drinks and snacks Offered to carry luggage Followed up couple of times to see if we needed any thing"
Cons: "..."

Pros: "I upgraded and that was definitely worth it."
Cons: "I don't like 2.5 hour flights in general. Just long enough to be annoying. But that has nothing to do with you and your airline."

Cons: "Not one complaint"

Pros: "Nothing"
Cons: "Flight delayed which led to our rental car gone"

Pros: "Staff was friendly"
Cons: "To many layovers, the gates were too far from each other"

Pros: "Friendly crew."
Cons: "No hot water available so no coffee or tea. CRJ on a "western commuter" route is highly unusual."

Pros: "Good legroom,"
Cons: "Older aircraft, tray tables not level, rear washrooms no water, delayed departure"

Pros: "Nothing"
Cons: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."

Pros: "on time, comfortable (business class"

Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."

Cons: "Air Canada needs to step up their game and get better in seat technology."

Pros: "OK service"
Cons: "was not offered a direct flight to Vancouver when it was obvious that I would miss the connecting flight."

Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"

Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."

Cons: "Once I landed at my final destination, luggage was delayed. Did not receive until several hours later."

Cons: "Ended up missing this connecting flight to Calgary . Our plane left 45 minutes late from Phoenix because of a gas spill so when we got to Vancouver from Phoenix, we had to go through customs which took extra time. When we first landed in Vancouver and before we even got off the plane, we had 5 minutes to board onto our next flight which obviously was not going to happen. We rushed through customs and still might have been able to board our flight at the last possible minute except the staff at the airport led us to somehow get out of the secure area and have to go through security again before going to our gate. That took so much extra time. This never should have happened. When you get off the plane and have a connecting flight, there is always a way to get to the gate to board without having to go through security again. When we finally made it to our gate for our connecting flight, our plane had left and we were told to go to the air canada service desk. There was about 10 to 15 of us that had missed our connecting flight because of this so the 2 staff at the desk were trying to help us all but had to wait for their manager to come and confirm they could give us another flight which took quite a bit longer than I thought. We ended up getting booked on standby on a flight straight from Vancouver to Saskatoon in 2 hours which was our final destination, but never was told that because of all this headache, we should have grabbed our luggage. We thought our luggage was going to go on without us on the flight we missed but apparently if you do not get on your flight they don’t send your bags which makes sense. We also had thought for a second that maybe our luggage didn’t go on the flight from Vancouver to Calgary but if it didn’t then someone would most likely put it on the flight to Saskatoon. We should have asked about it but they should also have mentioned it when we were in a panic. And I understand you can’t put extra people on a flight that is booked, but what if the plane we were on standby for was full and we had to wait even longer .. could have taken us a day to get home when this wasn’t our fault we missed our flight, but was air Canada’s."

Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."

Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."

Pros: "Spacious aircraft, great flight attendants very clean bathrooms, lots of snacks and foods"

Pros: "Quick flight. Great fare pice."
Cons: "No complaints."

Pros: "Wonderful cabin crew"
Cons: "Sadly both legs of my flight were delayed . Runway issues in Vancouver. Weather issues in Calgary ."

Pros: "Nothing"

Pros: "on time"

Cons: "No vegetarian options"

Pros: "I like the service I receive ."
Cons: "I didn't like the walking to and from the plane."

Pros: "Inonized windows"
Cons: "No"

Pros: "Movie"
Cons: "English subtitles for movie collections"

Cons: "flight was delayed for 5 hours with 0 communication from staff. customers were only given a $10 coupon and then encouraged to buy another flight with only 10% off..."

Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."

Pros: "Nice service, flight was on time and can't complain. :)"
Cons: "Nothing to really put in here. Only a short flight and everything was above board. Sorry, no rant or raving today. Maybe next time."

Cons: "We got held up in Calgary due to the fact they lost everyone's checked bags then we finally got to LA they still had lost them. They told us they would have the bags to us in a matter of hours but it took 3 days."

Cons: "Plane was too small with extra small overhead bin. We were asked to keep Cabin Luggage beneath our seats even though it fits the prescribe dimension. Return flight was first late then was told that the Restroom inside the plane is not working which is weird (atleast i never experienced this before)."

Cons: "Seats were uncomfortable, too hard not enough recline. Not enough food considering we paid alot"

Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"

Cons: "Hey there good Air Canada folks. I'm a full-time, working, touring musician. I enjoy flying your airline overall, but touring with an acoustic guitar and/or a banjo is constantly stressful. There are clear guidelines about your policies for musical instruments posted on your website, yet your employees never seem to know them. Please have something posted for them at the gates, so I don't have to convince them EVERY TIME that it's okay for me to carry on my instrument in a soft case. A side note: Since airlines started charging for baggage, people are desperate to carry on as much as possible. This means there is always a struggle now against people with a bunch of clothing and personal items in their rolling luggage, to fit the instrument that is my LIVELIHOOD on the plane. Please find a way to make touring with Air Canada easier for musicians. At least return to gate check policies."

Pros: "I approached Air Canada and changed my flight to fly directly from Vancouver to Saskatoon and eliminate several hours of waiting in the airport and another stop."
Cons: "I had to pay a change fee."

Cons: "Being upgraded last minute to only find out when the ticket is in my hand that my wife doesn't get upgraded even though we were told she was getting her new upgraded ticket printed. Doesn't end there. Immediately tried to return upgrade with the response that my seat was gone. Get on the not sold out plane and sat in my original seat anyways which I had to pay business upgrade for. The plane was apparently sold out. WRONG! Not impressed at all! Don't upgrade"

Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"

Pros: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Cons: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"

Pros: "very pleasant"
Cons: "nothing really"

Cons: "The screen was not responding well"

Pros: "Same plane as the one I flew on the way to Toronto. It's a really nice plane."

Cons: "Baggage misplaced"

Cons: "Movies and audio lacked currency, simply old and little variety."

Pros: "Quick non stop flight from Vancouver to Calgary. Has to change my flight last minute and wasn't charged for doing that. That on its own was a relief and great surprise."
Cons: "The plan was hot - no AC it was hard to sit through. The snacks on Air Canada flights get worse and worse every year. Pay more get less."

Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."

Cons: "The plane was up and down twice when it landfall."

Cons: "Bread dry and no choice . Fresh fruit would be refreshing"

Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."

Pros: "See above"
Cons: "See above"

Pros: "Movie selection was awesome, got to see Spectre"

Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"

Pros: "good take off, land off"
Cons: "charge for checked baggage"

Pros: "Only liked the salads, buns, deserts and drinks."
Cons: "The main courses have too much unusual sauce on the rice and/chicken."

Pros: "Overall outrageous fees as per usual"

Pros: "Air hostess’ were really nice"
Cons: "No snacks offered"

Pros: "Friendly crew"
Cons: "Seat wasn't reclining and was very uncomfortable"

Pros: "The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages."
Cons: "We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers."

Cons: "We were fee'd to death. For example, this is the first time flying Air Transat where we had to pay extra for luggage and the cost was incredibly high! I feel ripped off."

Cons: "To have known that you had to do security twice without leaving the boarding area."

Pros: "Crew is nice."
Cons: "Had to wait 15 mins because our gate was in use. Seats are old and hard."

Cons: "We boarded late and arrived late."

Pros: "There was an empty seat next to mine so could stretch my legs..."
Cons: "Late departure, late arrival... Had to use a ptv which took forever. Had to run for connection flight."

Pros: "Boarding was almost on time. Crew was good."
Cons: "Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute."

Pros: "The seat was nice"
Cons: "Seat options could be better"

Pros: "The crew service was polite and efficient. As I have long legs, the distance between seats means I can't move around much."
Cons: "Travelling in economy class means the food is okay but not great. It used to be better a few years ago before the intense competition between airlines for passengers."

Pros: "Boarding arrangements."
Cons: "Foods."

Cons: "The only thing Air Transat could do better is punctuality. They do everything else very well and then spoil it with late arrivals and departures."

Cons: "Better notification that I was going to be charged £50 for each piece of luggage"

Cons: "Flught was 90 mins late leaving becuse of equipment failure. Missed my meeting."

Pros: "Flight was quiet and uneventful. Kudos to the pilots."
Cons: "Our flight from YEG to YYZ was delayed by over an hour. Normally this wouldn't bother us, as we did not have a chance to get flight, however, we felt we were deceived and lied to by Air Transat at the gate. Specifically, the staff at the gate indicated that our flight would be delayed "intentionally" according to airline policy, to take advantage of favourable tailwinds to get the flight to YYZ on time. This explanation maked no sense, and was unfounded from a cursory Google search. When we finally boarded an hour later, the captain on the flight indicated that the plane was actually LATE arriving to YEG from a previous flight. I'm not expecting any specific reimbursement for the inconveniences to us or our family picking us up, but we and other customers should NEVER be decieved. If the flight is late, tell us, and indicate whether connecting flights (for those that have them) will be withheld or not or to make appropriate arrangements if otherwise not possible."

Cons: "No charging outlet for tablets or cell phones"

Pros: "It left fairly promptly. Service was efficient. The seat was comfortable."

Pros: "Hassle free and easy. Since our airport arrival was ddlayed by rush hour traffic, the check jn process was made easier by the Air Transit attendant's assistance to be processed through fast track security clearance."
Cons: "The Food and Entertainment raiting above should be understood as Not Applicapble"

Pros: "Food was better than on my flight to Porto"
Cons: "There was no water in the washrooms from the start of an 8 hour flight!"

Pros: "Courteous crew"
Cons: "Didn’t leave on time"

Pros: "The staff were very helpful and the flights were comfortable."
Cons: "The food was catastrophic, just mush."

Pros: "Reliability and flights departed and arrived as scheduled"

Pros: "Great video system."
Cons: "Seats and legroom are insufficient."

Cons: "The washrooms were a disaster"

Pros: "Extremely friendly staff and wonderful service"
Cons: "It was all good."

Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"

Pros: "Flying with Air Transat is pretty painless and stress-free. Check-in is quick and the service onboard is quite good."
Cons: "I wish ther were more meal options."

Cons: "2.5 hr on tarmac before departure"

Cons: "The flight was delayed by almost 2 hours and there was no notification about it so that I could've planned my journey better. Even though the flight was delayed - the airport boards also showed the flight to be on time. Due to that I showed up on time of the original flight time and had to wait a long time at the airport."

Pros: "Excellent baggage drop off and boarding in London. A surprise, quite pleasant meal. Good film choices. What's not to like?"
Cons: "One bathroom down meant the others were overworked."

Pros: "The crew was nice and friendly."
Cons: "County check-in online and delayed 1.5 hours"

Cons: "Antiquated electronics use procedures"

Pros: "Stewardesses were great..... Very Helpful"
Cons: "Plane was dated ..... Bathrooms not clean."

Pros: "Helpful and friendly attendants."
Cons: "Cabin was too cold."

Pros: "It was a mediocre flight, what can I say: minimal leg room, right isle spaces and not nearly enough room to be comfortable. The in flight accommodation was a nice touch. No snacks but free soda/juice/water provided"
Cons: "Nearly zero personal space. The leg room was so minimal for a woman of 5'6 that when the lovely person in front of me reclined I had no choice but to invade the person next to me. There were no snacks provided and overall an uncomfortable experience."

Cons: "Sitting in Toronto for three hours past scheduled boarding, minimal information. Missed my train out of Gatwick and only two pieces of luddage out of three."

Pros: "Great, smooth flight and landing!"

Pros: "We paid extra for the options plus on this flight, which meant that we were able to choose our seats, we were given snacks, bottles of wine with our meal, blankets, pillows, face masks and headphones. Everyone else had to pay for these items on flight (if they wanted them). As a result we felt like royalty."
Cons: "Unfortunately you can never escape the family with the screaming baby..."

Pros: "Friendly service, modern aircraft"

Cons: "The seats were very uncomfortable and mine wouldn't recline. There was no leg room . I sat by a larger woman and had no body space . I was touching her the whole time . I couldn't sleep the whole time. It was like torture."

Pros: "extra leg room extra luggage allowed priority boarding because I had option plus on the international leg of the journey"
Cons: "No individual TV screen. No option plus offered No movies staff a little irritable when I asked to buy food as they were all attending to club class. staff much more pleasant on the international leg of the journey"

Pros: "The flights were efficient and streamlined. There was very little waiting and no luggage issues."
Cons: "The flight attendants were not pleasant or helpful. They were rude for no reason to the passengers."

Cons: "Older, tight space plane with a kids movie on overhead screens."

Pros: "I upgraded. What a difference!! First time travelling by Air Transat but hopefully not my last!! Great experience from start to finish."
Cons: "No complaints. Everything was great! Wish we could give more than 5 stars to some of the categories. The crew were amazing!!"

Pros: "Nothing much"
Cons: "Deboarded at farthest terminal, they misplaced some of our luggage, moved location of luggage retrieval to further away after making us wait for over an hour. Took forever to finally have luggage arrive."

Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."

Pros: "20min early and excellent crew"
Cons: "Wifi entertainment went offline 30mins and and never restored. So no movies"

Pros: "Absolutely terrible experience"

Cons: "Boarding was a little challenging but that was more a function of updating and construction at Faro airport."